Salesforce B2B Commerce Reviews & Product Details

What I like best about Salesforce Commerce for B2B is how deeply it integrates with CRM data to deliver personalized, account-based buying experiences.

It handles complex B2B needs well—like custom pricing, contract terms, and large catalogs.

The platform is scalable and flexible, making it easier to support growth and multi-channel selling. Review collected by and hosted on G2.com.

What I dislike about Salesforce Commerce for B2B is the complexity and steep learning curve, especially during implementation.

Customization can be time-consuming and often requires specialized expertise.

It can also be costly, which may be challenging for smaller or less mature B2B organizations. Review collected by and hosted on G2.com.

I really like Salesforce Commerce for B2B because of its customizable storefronts and seamless integration with ERP systems, which makes managing complex B2B sales processes much easier and more efficient. The ability to tailor the buying experience for different clients is a highlight, and the ERP integration ensures real-time inventory, pricing, and order data, reducing errors and speeding up the entire sales process. These features significantly streamline operations and boost efficiency. Review collected by and hosted on G2.com.

One area that could be improved is its complexity and learning curve. Setting up advanced features and customizations can be time-consuming and may require specialized support. Review collected by and hosted on G2.com.

I start with saying that Salesforce commerce makes handling complex catalogs and negotiated pricings much easier. The software connects smoothly with our CRM, so my team & i can see our customer history, offers we provided and price details. IT also supports multiple storefronts, which helps us manage different regions without duplicating efforts. Review collected by and hosted on G2.com.

It's very minimal. To point out, I'd say, some features feel buries in the menus, so it takes extra efforts to find and use it when needed. also hard when training new employees. The reporting tool is not very intuitive, we often have to export data to Excel or Gsheet while sharing the report. sometimes page loadings takes a longer time which leave us frustate. other than these its all good. Review collected by and hosted on G2.com.

Salesforce commerce B2B gives us a reliable way to handle complex product catalogue pricing and customer accounts The ability to personalize buying experience for different clients a big I also like How the dashboard provide visibility into orders and performance. Easy to implement and can user easily navigate things so, interface is simple and easy to use. Review collected by and hosted on G2.com.

The platform works well overall, but it does require some time to fully configure and tailor to our business needs. Once setup though it runs smoothly without issues. Review collected by and hosted on G2.com.

What I appreciate most about Salesforce Commerce for B2B is its ability to streamline complex business purchasing processes while still delivering a smooth, consumer-like experience. The platform offers robust tools for handling extensive catalogs, custom pricing, and account-based purchasing, all on a highly scalable foundation. I also value how seamlessly it integrates with CRM, Service, and Marketing Cloud, which helps create a comprehensive view of customers and their interactions. The self-service features enable buyers to manage their orders, quotes, and reorders at any time, boosting efficiency for both buyers and sellers. Additionally, its high level of customization allows businesses to adapt experiences for various segments or partners. In summary, it transforms traditional B2B commerce into a more agile, data-driven, and customer-centric environment. Review collected by and hosted on G2.com.

While Salesforce Commerce for B2B offers robust capabilities, there remain areas where it could be enhanced. The platform’s flexibility often introduces a level of complexity, particularly when it comes to customizing advanced workflows or managing integrations. For newcomers, the initial setup and data modeling can be daunting without a strong technical background. Optimizing performance for extremely large catalogs or handling high-traffic scenarios may also demand additional configuration. Furthermore, some features still seem more oriented toward B2C needs, so B2B-specific functions like contract pricing or bulk order management could be made more user-friendly. Licensing costs might also pose a challenge for smaller businesses. Nevertheless, Salesforce is consistently improving the platform, and with each update, it becomes easier to create modern and efficient B2B commerce solutions. Review collected by and hosted on G2.com.

What I like about Salesforce Commerce B2B is its flexibility and scalability. It allows businesses to deliver personalized buying experiences, automate complex B2B processes like pricing and account management, and seamlessly integrate with CRM and ERP systems — all within a powerful, cloud-based platform. Review collected by and hosted on G2.com.

What I don’t like about Salesforce Commerce B2B is that it can be complex to customize and maintain. Implementations often require significant technical expertise, and performance or integration issues can arise if the setup isn’t carefully optimized. Additionally, licensing and ongoing costs can be quite high for smaller businesses. Review collected by and hosted on G2.com.

It’s scalable, integrates well with Salesforce CRM, and makes B2B ordering, pricing, and account management smoother for clients and customers. Review collected by and hosted on G2.com.

Implementation some times complex and little costly, and customization needs technical support which is slowing down customization . Review collected by and hosted on G2.com.

I appreciate how easy it is to set up Salesforce Commerce for B2B due to the step-by-step guides and abundant online resources. I love how it streamlines operations, making tracking easy and centralizing information effectively. Its ability to integrate seamlessly across the Salesforce suite is invaluable, simplifying processes within the whole product ecosystem. This ease of use and integration is a huge selling point for me. Review collected by and hosted on G2.com.

I found the learning curve to be a challenge when I first started using Salesforce Commerce for B2B. Review collected by and hosted on G2.com.

We are on Cloudcraze version transitioning to Commerce lighting. What I like the mist about new lightning version is the out of box core objects shared across platforms and the inclusion of agentforce innovations for Commerce. Both are not available for Cloudcraze version. Review collected by and hosted on G2.com.

Licensing is confusing and integration with marketing cloud is not native even in lightning version. Cloudcraze version dislike list too long to list, but soon no longer relevant. Review collected by and hosted on G2.com.

We use it to make it easier for our Customers to order disposables for some of our products. It's only a small range of disposable items (less than 500), but is helps us saving costs by automating processes and it helps our Customers too as they can place their orders at a point of a click. Review collected by and hosted on G2.com.

We've got a bit of a challenge when integrating it with our Order Management system which is not Salesforce, but from other provider. But we were kind of expecting this, so nothing to do with E-Conmerce product. Review collected by and hosted on G2.com.