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SAP Commerce Cloud Reviews & Product Details

SAP Commerce Cloud Overview

What is SAP Commerce Cloud?

The SAP Commerce solutions delivers feature rich digital commerce capabilities built on a modern cloud native platform that will enable businesses to innovate quickly and deliver the perfect fit digital commerce solution for your business. SAP Commerce has the broadest and varying customer base with over 3500 customers, representing 20 industries across 100 countries. Customers trust our solution for its ability to scale and perform, customers has transacted over 570B+ dollars of gross merchandising value representing over 120M+ orders on our ecommerce platform.

SAP Commerce Cloud Details
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Product Description

SAP Commerce Cloud provides a complete omnichannel digital commerce platform. The solution integrates product information management, industry-specific capabilities, and pre-built integrations within a single platform that can be extended through microservices to support any go-to-market model. 


Seller Details
Seller
SAP
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
301,846 Twitter followers
LinkedIn® Page
www.linkedin.com
125,049 employees on LinkedIn®
Ownership
NYSE:SAP
Phone
+1 (800) 872-1727
Total Revenue (USD mm)
$27,338
Description

Our business analytics solutions close the gap between transactions, data preparation, analysis, and action, so you can make more informed decisions.


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Recent SAP Commerce Cloud Reviews

Shiham F.
SF
Shiham F.Mid-Market (51-1000 emp.)
4.0 out of 5
"More flexible"
Easliy connect with other data models with the relationship.
Ankita R.
AR
Ankita R.Enterprise (> 1000 emp.)
5.0 out of 5
"Cloud Deployment"
At a time i can deploy many micro services
ANUP B.
AB
ANUP B.Enterprise (> 1000 emp.)
5.0 out of 5
"Sap cloud"
I can deployed many microservices at a time
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
6 people requested security information

SAP Commerce Cloud Media

SAP Commerce Cloud Demo - Commerce Cloud Storefront
An example of a typical storefront powered by SAP Commerce Cloud.
SAP Commerce Cloud Demo - B2B Commerce
SAP Commerce Cloud comes with comprehensive and powerful B2B Commerce capabilities that enable you to sell even the most complex products online and provide an exceptional buying experience to your customers.
SAP Commerce Cloud Demo - Product Cockpit
One of the main business tools of SAP Commerce Cloud in which users can create and manage their product catalogs, products and all associated data and attributes with a visual and user friendly UI.
SAP Commerce Cloud Demo - Intelligent Selling Services
Intelligent Selling Services allow you to create hyper-personalized customer experiences by defining merchandising rules according to which products will be displayed on your site.
SAP Commerce Cloud Demo - Mobile Device View
Commerce pages on a mobile device.
SAP Commerce Cloud Demo - Headless Commerce
SAP Commerce Cloud enables headless commerce with a fully API-based approach. This example shows selling on social networks via a headless approach.
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Video Reviews

252 SAP Commerce Cloud Reviews

4.3 out of 5
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252 SAP Commerce Cloud Reviews
4.3 out of 5
252 SAP Commerce Cloud Reviews
4.3 out of 5

SAP Commerce Cloud Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SAP Commerce CloudQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AJAY K.
AK
Process Associate
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about SAP Commerce Cloud?

The best thing in SAP Commerce Cloud is it's user interface which is very attractive and easy to understand overall it is user friendly. It is very good experience with SAP it is very useful so everyone can understand and work efficiently. It helps me to increase my knowledge in my domain which helps to build my career and also helps to be strong as much as I can in SAP Overall it is best experience with SAP Thank you so much for your wonderful application software. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

There is no any particular reason to dislike the SAP Commerce Cloud.It is fully best in every single way Review collected by and hosted on G2.com.

What problems is SAP Commerce Cloud solving and how is that benefiting you?

It is benefitted me interms of knowledge and in terms of production of my work and reduce time water in order management Review collected by and hosted on G2.com.

Sandeep Kumar B.
SB
Senior Software Engineer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SAP Commerce Cloud?

Robust Integration with SAP Ecosystem: SAP Commerce Cloud integrates seamlessly with SAP’s broader ecosystem, such as SAP ERP, SAP S/4HANA, and SAP Customer Experience solutions. This enables a unified platform for handling everything from inventory management to customer data, which is beneficial for businesses already invested in SAP systems. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Complex Setup and Maintenance: SAP Commerce Cloud can be challenging to set up, requiring substantial configuration and technical expertise. Managing and maintaining the platform can also feel cumbersome, especially for smaller businesses without specialized teams. Review collected by and hosted on G2.com.

What problems is SAP Commerce Cloud solving and how is that benefiting you?

Seamless Integration Across Systems: By integrating with SAP ERP, SAP S/4HANA, and other SAP applications, SAP Commerce Cloud provides a unified approach to manage inventory, orders, and customer data. This integration helps eliminate data silos and creates a more streamlined workflow, reducing manual effort and enhancing data accuracy. For businesses already using SAP systems, it simplifies complex operations and keeps all critical business functions in one ecosystem. Review collected by and hosted on G2.com.

Manvendra S.
MS
Consultant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
What do you like best about SAP Commerce Cloud?

Powerful integration with SAP ERP and SAP S/4HANA.

Flexible and customizable architecture to meet diverse business requirements.

Comprehensive product management and order fulfillment capabilities.

Robust support for both B2B and B2C models Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Initial setup and configuration are complex and time-consuming.

Steep learning curve, especially for teams unfamiliar with SAP systems.

High cost of ownership, which may not be suitable for smaller businesses. Review collected by and hosted on G2.com.

What problems is SAP Commerce Cloud solving and how is that benefiting you?

For our pharma client, SAP Commerce Cloud is helping with:

Order Management: Making it easy to handle large and small medicine orders with real-time tracking.

Inventory Management: Keeping track of stock accurately by connecting with SAP ERP.

Customer Experience: Giving a personal touch to how we deal with distributors and healthcare providers.

Compliance: Keeping everything in line with pharma rules and making data easy to check.

Scalability: Handling big operations smoothly, whether it’s B2B or B2C. Review collected by and hosted on G2.com.

Stefan H.
SH
E-Commerce Optimisation Specialist
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SAP Commerce Cloud?

Very powerful for accounting and offers more features than we need at the moment. Somthing that we can grow into if we need it. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Not very intuative user interface and impossable to use as a new user without a guide, even for simple things like finding month to date revinue for your channels. The reporting could also be a lot more visaul and is very slow to use without an intagration like VM statistics excel intagration. Even then reports can only be generated by one user at a time and are still a nighmare of a user interface with lots of cryptically named data fields and lots of duplicates.

Some of this is due to the way our company has this excel intagration setup but an inbuilt user friendly reporting tool would remove the need for a clunky excel intagration all together. Review collected by and hosted on G2.com.

What problems is SAP Commerce Cloud solving and how is that benefiting you?

Mostly reporting for e-commerce channels and exporting sales data Review collected by and hosted on G2.com.

IR
Inspektor Datalaft - Risk Consulting Global
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Translated Using AI
What do you like best about SAP Commerce Cloud?

Currently, we are testing a new online store on SAP Commerce Cloud, mainly as an alternative to Magento. We see that it is a very solid and robust platform that integrates perfectly with the other services offered by SAP. Additionally, the configuration is simple, which facilitates implementation in a reduced time compared to other options on the market. The product upload is very simple, and the inventory update is as well. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

one of the things we liked the least is the customization capability, although it is customizable in most aspects, it is necessary to have a skilled development team to make any modifications, even if it's something simple at a visual or functionality level Review collected by and hosted on G2.com.

What problems is SAP Commerce Cloud solving and how is that benefiting you?

we have noticed that they are strengthening the training aspect so that new users can better understand the system and its operation, this adds a lot of value especially when considering that it is not a platform as easy to use as other options on the market Review collected by and hosted on G2.com.

PG
Software Developer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SAP Commerce Cloud?

SAP Commerce Cloud is distinguishing feature is its user interface, which is both appealing and simple to use. Overall, it is quite user-friendly. My experience with SAP has been positive, the platform is quite beneficial and allows everyone to work quickly. It has also increased my understanding in my sector, which is beneficial to my career advancement and SAP skill development. Overall, my experience with SAP has been amazing. Thank you for the excellent program and provide best customer service. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

For small firm using SAP Commerce cloud is little bit pricey. I had dealt with comparable cloud technologies at a tiny company, and the cost installing SAP Commerce Cloud is significiant. Review collected by and hosted on G2.com.

What problems is SAP Commerce Cloud solving and how is that benefiting you?

SAP Commerce Cloud has successfully developed a bespoke ERP system with worldwide reach. Commerce Cloud allows you to categorize and display items based on your needs. SAP is trackling my everyday order management difficulties. Its unified interface saves me time and the features make my job much simpler. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about SAP Commerce Cloud?

The best thing about SAP Commerce Cloud is its ability to seamlessly integrate with other SAP suite of enterprise solutions like HANA , ERP , Marketing Cloud, Sales & Service Cloud etc.This tight integration creates a unified system where data flows smoothly across departments, allowing for better decision-making, automation, and efficiency. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

One of the downside is that it comes with a high price tag, both in terms of licensing and implementation costs. For small and mid-sized businesses, it may be prohibitively expensive. When we factor in customization, integration, and ongoing maintenance, this leads to increase in cost. Review collected by and hosted on G2.com.

What problems is SAP Commerce Cloud solving and how is that benefiting you?

One of our customer that y global retailer struggled to provide a consistent and personalized shopping experience across different channels (online, mobile, in-store) and geographies (different languages, currencies, and regional regulations). There were additional challenges like complex product catalogs and promotions across regions, while ensuring timely updates.

Benefits:

SAP Commerce Cloud allowed our customer to unify its customer experience across all channels (web, mobile, in-store kiosks, and call centers). TIt also ensured that the customer saw the same personalized promotions, offers, and product recommendations whether they’re shopping online or in a physical store. It also helped in multi-market support , personalization and real-time Product Catalog Management. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SAP Commerce Cloud?

SAP commerce cloud is bundle which provides almost most of the features that are required in modern eCommerce applications and websites.

The most commonly used features are-

1. It provides accelerators for B2C, B2B sites, so that new business can run quickly and

come online in very less time.

2. Smartedit for managing the content, basically it is a CMS tool.

3.Backoffice application for business users to interact with the data like products,

prices, stocks, etc.

4. HAC for checking the health status, import and export data and many more features. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

Since it is licensed tool, so it requires a cost to use it. Only medium and large business can incur it. Review collected by and hosted on G2.com.

What problems is SAP Commerce Cloud solving and how is that benefiting you?

SAP commerce cloud is helping in many ways. As it provides various accelerators, it helps in quickly making the business online. It has different cockpits for every type of user such as Smartedit for CMS managment, backoffice for administrator, and so many. The code is mainly written in JAVA language so it is also secure. Review collected by and hosted on G2.com.

SD
Web Developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SAP Commerce Cloud?

I have been using SAP Commerce Cloud and what I like best about it is the inexpensive initial and monthly fees and UI is very user friendly and very easy to use. It gives access to a dependable E-Commerce platform that is both scalable and open to innovation. Furthermore data security is top notch, and it can handle large numbers without issue. Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

All is very excellent in SAP Commerce Cloud but the option for upgrading and enhancing performance are quite sophisticated and difficult to grasp, and little bit issue in customer service. Review collected by and hosted on G2.com.

What problems is SAP Commerce Cloud solving and how is that benefiting you?

It helps me manage the intricacies of e-commerce by providing options for managing items and catalogs. The omnichannel capabilities simplify customer interactions and increase engagement. Furthermore, the reporting and analytics tools are excellent for measurning e-commerce success and conversion rates. Review collected by and hosted on G2.com.

AB
Order manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SAP Commerce Cloud?

I would say that SAP commerce cloud is an amazing experience as it gives a unified view of a business.

It has everything in one place which can handle B2B, B2C and other business models as well.

We can manage our orders very effectively.

Its UI is very simplified and interactive which is very useful to manage day to day operarions Review collected by and hosted on G2.com.

What do you dislike about SAP Commerce Cloud?

In some cases troubleshooting may be required which can be improved Review collected by and hosted on G2.com.

What problems is SAP Commerce Cloud solving and how is that benefiting you?

SAP Commerce Cloud is solving my problems in my day to day work related to order management.

Because of its unified interface it is helping me to save my time and because of its features it is making my work very easy. Review collected by and hosted on G2.com.