![[Case Study] Great Lakes Dental Partners/Bridge Payments](/assets/vendor-download-file-c4abac575edccd3dd01bc9be5fd3d51f33e4e043f9bb8a3ee8e33f7b32807e4c.png)
Video Reviews
Customer Service is A1!
Quick and simple help!
114 Rectangle Health Reviews
Overall Review Sentiment for Rectangle Health
Log in to view review sentiment.
It's very user-friendly. Great support. Review collected by and hosted on G2.com.
It's helpful if you don't want to use the terminal to avoid cross-contamination. The thing I like least is the delay prior to it posting to the account it can mess up posting into the account if you do anything during that delay. Review collected by and hosted on G2.com.
Quick responses anytime we have questions or concerns. Also, they were very helpful with our recent upgrade. Review collected by and hosted on G2.com.
The online monthly statements are either not available fast enough, or the system makes it difficult to find such a report efficiently. Review collected by and hosted on G2.com.
They have good customer service. The product works well. It's very user friendly so easy to train employees. Review collected by and hosted on G2.com.
Sometimes our machine is a little clunky. Resets a lot and sometimes measures need to be taken to get it working properly. Review collected by and hosted on G2.com.
They are affordable and reliable when sending messages. You can use E-mail, text, or a call. It will only send the reminder if they have an appointment once. Not a "We haven't seen you in a while" message, which our patients prefer to only get reminders when they have an appointment. You can also choose the time it is sent or send one at a specific time. We use that feature to let patients know when their supplements are in and avoid the awkward silence when we call them. Review collected by and hosted on G2.com.
I wish we could send reminders the week before and the day before because a lot of the patients ask for this but you can only set one time. Review collected by and hosted on G2.com.
Promise to reduce credit card processing fees and improved cyber security for transaction processing Review collected by and hosted on G2.com.
Oversold ease of use and promises of a smooth transition from our prior payment processing system to PM Bridge. Implementation is still a nightmare. We agreed to move from TSYS Transaction Central payment processing to PM Bridge because TSYS is an integrated payment partner with our EHR , NextGen. Our workflow is processing credit card payments through the NextGen Practice Management application and the price is processed and posted to the patient's account and transaction reported and reconciled in TSYS Transaction Central. Integrated solution. Rectangle Health promised a similar integrated workflow between PM Bridge and NextGen. Implementation involved downloading local access to the PM Bridge cloud based application, connection of new credit card processing terminals at several workstations, then user training. Interface between PM Bridge and NextGen payment transaction screens not working. Today we tried processing credit card transactions on the new terminals and they are not working. I have emailed and left VM messages for tech support and VP of sales, and no response. We are ready to cancel our service agreement due to breach. Review collected by and hosted on G2.com.
Simple to place a payment. The system allows for ease of creating recurring payments. No problems looking up payment history. Plenty of helpful reports for accounting purposes. Review collected by and hosted on G2.com.
I have had no issues with the system at all. In fact, it has made things easier. Patients are able to set up payment plans with automatic withdrawl, which we did not have before. Review collected by and hosted on G2.com.
THE ABILITY TO SEND OUT MASS REMINDERS TO ALL CLIENTS Review collected by and hosted on G2.com.
iNABILITY TO EASILY SEE A CLIENT MESSAGE WITHOUT LOGGING INTO REMINDER CALL AND OUTSIDE OF ekyros Review collected by and hosted on G2.com.
We love how easy it is to communicate with our patients. They love the text reminder. We get complimented on that service daily. It is easy for me to reply right back to them if they want to reschedule. This service helps keep our relationship with our patients personal but takes a lot off our plate. Review collected by and hosted on G2.com.
As of yet, we have not had any issues. Thank you. Review collected by and hosted on G2.com.
