Raptor Services Pros and Cons

As the title says the journey started bumpy but i like the way Raptor has taken us through the process and im happy with the product :-)

The people at Raptor provides professional and competent help, sparring and best practice Review collected by and hosted on G2.com.

We had a long run with some issues before our services from Raptor was flying.

From my pespective we could have used a better approach to their products. Review collected by and hosted on G2.com.

What stands out most about Raptor Services is its ease of use and straightforward setup, which makes it simple to integrate into existing workflows. The platform is intuitive, allowing users to get tasks done efficiently. The support team is also fantastic — always approachable, responsive, and ready to assist whenever needed. Raptor enables the creation of more personalised and relevant emails, helping teams connect more effectively with their audience and boosting engagement. Review collected by and hosted on G2.com.

I don’t have anything to mention so far with Raptor! The platform has been reliable, and I’ve had a smooth experience with everything I’ve needed. Review collected by and hosted on G2.com.

the collaboration with the people at raptor is a big plus.

the rapid switching and expertise of colleagues ensures that collaboration runs quickly and smoothly.

The modular structure of the raptor package ensures that you are not immediately tied to a large package. Review collected by and hosted on G2.com.

Raptor currently has no Dutch active support employees. However, English is easy to switch. Review collected by and hosted on G2.com.

I really like that you can use the CDP without IT involvement. You get easy access to customer data and can built your own attributes and audiences quick. One of the features I reaaly think is cool in the audiencebuilder is the Audience insights. Here you can quickly get an overview of the Customer Lifetime Value of this specific segment and compare it to the rest of the customer data base. A thing I also used very much is the instant calculation of how many people there are in an audience. In this way we can test a hypothesis easy and see how many people who are in the audience and which value they have for the business. This is normally a super complex tasks, but with Raptor CDP you can do it in minutes. Review collected by and hosted on G2.com.

It is near realtime, but not 100% realtime, but close to. It does not do the journey orchestration like in the last mile system. It would be cool to have the whole customer journey visualised so you could create the joruney orchestration or business rules in the cDP, so you can connect the different experiences. Review collected by and hosted on G2.com.

Raptor integrates with our gamification platform and enables us to offer our clients more personalization solutions. Together, we join forces because Scratcher excels in data collection and gamification strategies, while Raptor helps us transforms this data into valuable insights. Review collected by and hosted on G2.com.

There’s nothing bad to say about Raptor Services. Review collected by and hosted on G2.com.

We offer our clients personalized recommendations on their Shopify stores & Klaviyo accounts. Results are very promising. Support by the Raptor team is great. Review collected by and hosted on G2.com.

Search and recommendations require separate feed. Review collected by and hosted on G2.com.

The Raptor services team is always constructive and intuitive to find the best solution in collaboration. Review collected by and hosted on G2.com.

Raptor is a strong powerful product. Raptor works best if you have a large product catalog and purchase activity, combining both offline and online metrics to build the best results for you. It is a requirement really, which is too bad for companies with a low amount of products. Review collected by and hosted on G2.com.

Raptor offers inspiring technology that provides customized solutions tailored to our specific needs. They have a fast response time and offer solutions to any issues that may arise. These tailored solutions also allow for increased creativity in our email marketing campaigns.

Key points to highlight include:

- My contact, Hussein, is always quick to respond when I face challenges with modules or similar issues, ensuring smooth operations.

- I receive ongoing expert advice that not only makes it easier for me to use the solution but also helps generate additional revenue.

- Raptor's solution frees up my time for more creative tasks, enhancing productivity and innovation within our team.

- With Raptor's approach, we no longer communicate in a general manner to our broad audience. Instead, we have the capability to personalize the offers each customer sees on platforms like email or our website, which significantly enhances customer engagement and satisfaction.

These features collectively enhance our marketing efforts and contribute to a more personalized and efficient customer experience. Review collected by and hosted on G2.com.

Because of the customized solutions, it's often necessary to contact Raptor, which makes the process a bit longer. This also applies if something needs to be changed in Raptor-specific email flows, for example triggers or in the design. It would be amazing to be able to change more things yourself. Review collected by and hosted on G2.com.

They are proactive and fairly quick to respond to your questions. Review collected by and hosted on G2.com.

When implementing new initiatives, you need to contact Raptor. This makes the process a bit longer, but fortunately, the service you receive is good. Review collected by and hosted on G2.com.

Raptor Services web personalisation and product recommandation engine are easy to implement and bring value in a few weeks. Their user interface is easy to understand. You see what you will get.

What I also like is their academy platform. It is well built to help you as user follow your progress. It is based on a step by step learning approach that encourages you to pursue till you get certified.

Furthermore their teams are there to help you on the different steps of your onboarding journey. From demo, learning, implementation to building your first audiences there is always someone available to help.

Finally I also like the possibilities to connect to other external solutions like campaign orchestrations tools or content management systems. Review collected by and hosted on G2.com.

The downside of Raptor Services today is the languages in which the user interface is available. Some technical profiles would need this to be sure to perform the right action. Even though this is compensated by a great team of professionals next to you, it could be fantastic to also provide it more local languages. Review collected by and hosted on G2.com.