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Raptor Services Reviews & Product Details - Page 5

Raptor Services Overview

What is Raptor Services?

Raptor Services is a market-leading Personalization and Customer Data Platform provider. Our solutions enable brands to recognize users’ behavior across channels, offer personalized recommendations, and activate data in all channels from our Customer Data Platform. Hundreds of ambitious brands already use Raptor for higher conversion rates, more efficient workflows, and better user experiences. For more information, visit https://www.raptorservices.com/

Raptor Services Details
Languages Supported
Danish, English
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Product Description

Raptor Services is a Software-as-a-Service (SaaS) company that delivers premium personalization software and a Customer Data Platform. Our solutions recognize, collect, and act on each individual and their interactions in all channels, enabling marketers to deliver the most intelligent content and product recommendations. Raptor's personalization engine delivers tailored recommendations for websites, e-mails, ads, and search bars. Personalization helps your customers find the exact products they are looking for while also maximizing basket size and conversions. Remind your customer of products they left behind with well-timed Behavioral Trigger e-mails, and sell retail media ad space to retailers through the Merchandising center. Raptor delivers the ultimate personalization solution across every marketing channel and platform. A Customer Data Platform is a single operational platform that empowers you to unify all your customer touchpoints from every data source and make the data available to all activation channels in your tech stack. Break down data silos to bring together customer data that is spread among all your different systems to achieve a Single Customer View of each of your individual customers. With a complete 360° view of all your customers, you are able to build the most effective audiences and target them at the right time with the right message.


Seller Details
Year Founded
2013
HQ Location
Aarhus, Denmark
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Description

Raptor Services is a market-leading Personalization and Customer Data Platform provider. Our solutions enable brands to recognize users’ behavior across channels, offer personalized recommendations, and activate data in all channels from our Customer Data Platform. Here, brands can create individual profiles down to a 1:1 scale. This provides a complete insight into customers’ interactions and powerful opportunities to personalize every touchpoint of their customer journey.


Carina P.
CP
Overview Provided by:
Marketing Manager hos Raptor Services

Recent Raptor Services Reviews

Dominick M.
DM
Dominick M.Mid-Market (51-1000 emp.)
4.5 out of 5
"Personalized shopping experience on Shopify"
We offer our clients personalized recommendations on their Shopify stores & Klaviyo accounts. Results are very promising. Support by the Raptor tea...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Partnering with Raptor Services helped us deliver more personalized marketing to our customers."
Raptor integrates with our gamification platform and enables us to offer our clients more personalization solutions. Together, we join forces becau...
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Great product and people"
Their selected range of products around 1P data and product recommendations makes it possible to be very user centric in a short time to value.
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Raptor Services Media

Raptor Services Demo - Omnichannel Personalization
A complete suite of personalization solutions, tailored to your business, regardless of industry and size.
Raptor Services Demo - Customer Data Platform
The Customer Data Platform (CDP) unifies and consolidates customer data from various sources across the organization like CRM, website, email marketing platform, and POS, allowing marketers to activate automated flows and deliver consistent customer experiences across channels.
Raptor Services Demo - Merchandising
Merchandising is a practice of displaying products in a way that attracts customers’ attention to maximize your sales. Combine the ability to Merchandise products while maintaining the power of relevance, which in the end will boost your campaign performance.
Raptor Services Demo - CDP - Audience Builder
Build advanced audiences based on your unified customer data. Activate the audiences in your channels of choice.
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86 Raptor Services Reviews

4.7 out of 5
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86 Raptor Services Reviews
4.7 out of 5
86 Raptor Services Reviews
4.7 out of 5

Raptor Services Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Raptor ServicesQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Wine and Spirits
UW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Raptor Services?

The tools abilitity to deliver good results that are based on data and a very nice customer support who is very hands-on and easy to reach. From day one it have proven to be a good tool to drive extra sale and deliver better results for our customers. Review collected by and hosted on G2.com.

What do you dislike about Raptor Services?

The backend control panel can both be useful and very comfusing. Alot of data which require a good understanding of your solution. Review collected by and hosted on G2.com.

What problems is Raptor Services solving and how is that benefiting you?

It is saving time to pick the right products and helping us to be better with the results we are showcasing. Both in our e-mail marketing but also on our webshop in our sliders and recommandation. Review collected by and hosted on G2.com.

Kristina L.
KL
Content ansvarlig
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Raptor Services?

Really good customer service, the backed for CDP is really easy to navigate in. Review collected by and hosted on G2.com.

What do you dislike about Raptor Services?

It is not a one size fits all, and we have had to tell that a couple times. But it has been handled now. Review collected by and hosted on G2.com.

What problems is Raptor Services solving and how is that benefiting you?

making it more interesting for the customer Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Raptor Services?

The customer support and their service is a big factor since Raptor always are good to spar with, they have some great products that support our business especially with their recommendations. Review collected by and hosted on G2.com.

What do you dislike about Raptor Services?

The downside is not only on their side since it can be difficult to develop further on their existing product. We are somewhat limited on various integrations and optimizations, as it sometimes requires a long development process on our end. Review collected by and hosted on G2.com.

What problems is Raptor Services solving and how is that benefiting you?

Raptor solves a resource problem in the sense that they deliver items that we would like to highlight automatically without us necessarily needing to configure anything.

In addition, they highlight products on our webshops which are most popular and would like to boost our general sales.

Raptor's CDP also contributes to a deeper segmentation towards our paid channels Review collected by and hosted on G2.com.

KR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Raptor Services?

Raptor Services is great company with highly skilled people which I've had the pleasure to work with for several years across various clients creating great results together.

The platform consists of various solutions to create, optimize and orchestrate a personalized user or customer journey.

I've worked in-depth from a martech point of view with close to all the solutions - and overall it's a great tool if you want to get more into the aspects of personalization, single view of the customer, merchandizing, etc. Review collected by and hosted on G2.com.

What do you dislike about Raptor Services?

I've not experienced any downside from utilizing the platform as such.

As with any platforms there's always improvements to be made but the great thing here is that the solution teams are always open for ideas and perspectives from partners and users to be incorporated into the software roadmap.

Great response times when needing support and the UI is quite intuitive. Review collected by and hosted on G2.com.

What problems is Raptor Services solving and how is that benefiting you?

The platform helps our clients elevate their digital maturity and provides (a lot!) new possibilities for being more data-driven in both the targeting and communication toward their end consumer, thus providing a way more coherent customer journey.

And in addition to this it also supports our clients achieving their business goals Review collected by and hosted on G2.com.

Verified User in Building Materials
UB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Raptor Services?

Med Raptor får man tildelt en specifik kontakt, som man løbende har dialog med omkring udvikling af opsætning og eventuelle fejl. Det er rart at man ikke skal forholde sig til mange forskellige, og at man på møderne kan gå direkte til sagen. Derudover er det hurtigt at implementere og tilpasse til sit eget set up. Review collected by and hosted on G2.com.

What do you dislike about Raptor Services?

Synes at opsætningen af strategier og resultater godt kunne blive forbedret lidt. Review collected by and hosted on G2.com.

What problems is Raptor Services solving and how is that benefiting you?

Vi har utrolig mange varenumre, indenfor utrolig mange forskellige områder. Det gør det til en næsten umuligt opgave manuelt at udvælge produkter der er relevante for vores kunder.

Selvom vi kan inddele i segmenter og udvælge produkter til specifik til dem, er det stadig ikke personligt nok. Med Raptor har vi mulighed for at sende relevante produkter til hver eneste af vores kunder.

Det gør det også meget nemmere at lave mere personaliseret triggerflows. Review collected by and hosted on G2.com.

MS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Raptor Services?

It is definitely best of breed. The professionals in within raptor goes to incredible lenghts in optimization of client solutions. Review collected by and hosted on G2.com.

What do you dislike about Raptor Services?

Nothing really. If I must come up with one thing, it would be the pricing of their CDP. It has from a start been overpriced, measured in how mature the platform has been. Review collected by and hosted on G2.com.

What problems is Raptor Services solving and how is that benefiting you?

We have previously been selecting complimentary products manually. But ever since we implemented Raptor, this has been done through here. And on top, we are now starting to personalize product recommendation - which brings even greater value to our customers. Review collected by and hosted on G2.com.

Ivo v.
IV
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Raptor Services?

Personalisation can handle large B2B assortments. Easy integration with other software. Great benchmarks to compare effectivity. Tech support is strong. Review collected by and hosted on G2.com.

What do you dislike about Raptor Services?

Maybe a bit complex for small business and/or companies just starting with personalisation or customer data collection/triggering. Then budgets are a bit steep to. Review collected by and hosted on G2.com.

What problems is Raptor Services solving and how is that benefiting you?

We help our clients to scale up customer live time value. Raptor software can help to achieve this, integrating with existing software, in different stages of the customer journey: orientation, conversion, upsell, loyalty. Furthermore: focussing on favorite customer profiles. Review collected by and hosted on G2.com.

NJ
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Raptor Services?

I have gained valuable experience working with Raptor Services, enabling seamless online operations and optimizing customer satisfaction.

What I appreciate the most about collaborating with Raptor Services is their unwavering commitment to excellence, problem-solving approach, and their ability to deliver innovative solutions that consistently exceed our expectations. Review collected by and hosted on G2.com.

What do you dislike about Raptor Services?

One aspect that I have found to be lacking in our collaboration with Raptor Services is their proactive approach towards operational management and partnership development. For several years, I have wished for them to take a more proactive role in overseeing and enhancing our joint efforts. However, I must acknowledge that they have made significant strides in the past year, showing a positive trajectory. Although they are not fully there yet, their efforts are commendable, and I remain optimistic about the future of our partnership Review collected by and hosted on G2.com.

What problems is Raptor Services solving and how is that benefiting you?

Raptor Services has been instrumental in enabling us to achieve exceptional levels of personalization across multiple platforms, including our webshop, email campaigns, and mobile app. With their expertise and innovative solutions, they have helped us overcome significant challenges and unlock the full potential of these platforms. Raptor Services effectively addresses the complexities of data personalization, ensuring that our customers receive tailored experiences that resonate with their preferences and needs. Their advanced tools and strategies have revolutionized our webshop by providing dynamic product recommendations, personalized content, and targeted promotions. Moreover, their integration with our email campaigns has significantly enhanced engagement rates, as we deliver highly relevant and timely messages to our customers' inboxes. Additionally, their contributions to our mobile app have created a seamless and personalized user experience, resulting in increased customer satisfaction and loyalty. Raptor Services' partnership has been invaluable in solving these challenges, empowering us to deliver exceptional customer experiences and drive business growth. Review collected by and hosted on G2.com.

Morten C.
MC
Customer Journey and Site Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Raptor Services?

Raptor Services shares nemlig's user-centric view on delivering value.

Nemlig aims to create the most personal shopping experience, and Raptor Services enables us to do that via customized recommendations to our platform, which outperforms any other product selection.

In addition, Raptor provides excellent support as we co-develop products, and finally, the user-interface is very easy to navigate in. Review collected by and hosted on G2.com.

What do you dislike about Raptor Services?

Raptor does not provide any solutions to developing creatives, such as images or texts, which is what the marketeer's that use their product spend a lot of time developing and creating. Review collected by and hosted on G2.com.

What problems is Raptor Services solving and how is that benefiting you?

Raptor enables nemlig.com to retain customers and build loyality, by providing recommendations that the user finds relevant and engage with among our products and services. Review collected by and hosted on G2.com.

Peter L.
PL
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Raptor Services?

Personal search results.

Extremely helpful staff and support Review collected by and hosted on G2.com.

What do you dislike about Raptor Services?

Nothing really. From my perspective Raptor is one of the best tools out there. Review collected by and hosted on G2.com.

What problems is Raptor Services solving and how is that benefiting you?

Product recommendations

better ranking in search results Review collected by and hosted on G2.com.