Rakuten Advertising Pros and Cons

The support staff is very helpful. I've use the chat support to solve a number of problems. Although the US based dedicated support is far superior, it's great to have a form support availalble 24/7. Review collected by and hosted on G2.com.

There is functionality I find wonky or cumbersome. I'm able to accomplish most things I need to do, but they are more difficult than they need to be. An example would be changing a partner's commission terms. In order to change them, I have to extend the offer to them, but there is no scheduled mechanism to push them into the new terms without cancelling their existing terms. This takes control out of my brand's hands. Review collected by and hosted on G2.com.

PLATFORM USABILITY, DIVERSITY OF AFFILIATES AND SUPPORT Review collected by and hosted on G2.com.

We could have more support for negotiating Review collected by and hosted on G2.com.

The quality of the affiliate publishers on the network and the people support. Review collected by and hosted on G2.com.

Limited customization for comlicated programs. Review collected by and hosted on G2.com.

flexible reports, easy API integration to custom dashboards, great customer care support Review collected by and hosted on G2.com.

old-fashioned interface, but it is not a problem at all Review collected by and hosted on G2.com.

- Amazing agency support teams & helpful onboarding teams

- Comprehensive features to solve all affiliate problems

- Easy to use platform. Well laid out menus make it simple to navigate

- Partnered with all major affiliate publishers Review collected by and hosted on G2.com.

- Cost prohibitive to small ecom clients

- UI somewhat outdated compared to other ad platforms, but still functional Review collected by and hosted on G2.com.

Growing an affiliate marketing program has been an endeavor. To do this, you need good partners and hands on support. Rakuten's advertising platform has given us just this. Review collected by and hosted on G2.com.

The platform maintains minimums in order to use it. This means it falls more under a "premium" offering which doesn't always work for all of our clients. Review collected by and hosted on G2.com.

Effective and user friendly affiliate dashboard Review collected by and hosted on G2.com.

Commission term scheduling Ability to schedule mutliple commission rate changes and ability to have commissions changes apply without partners opting in Review collected by and hosted on G2.com.

Rakuten Advertising makes it easy to connect with the top quality publishers, and easily manage offers. New AI powered tools make it even easier to find relevant publishers to work with. Review collected by and hosted on G2.com.

Rakuten Advertising should roll out all the new features that are available in the US in Canada. Review collected by and hosted on G2.com.

We are a web agency specializing in strategy for luxury fashion e-commerce. Rakuten is a great platform for affiliation, our clients can find high-level publishers worldwide, and manage the dynamic offers for more profit. Utile the superuser to make a quick switch between accounts. Review collected by and hosted on G2.com.

Difficulties in monitoring feed links to communicate to affiliates Review collected by and hosted on G2.com.

The dashboard is easy to navigate and minimalist. The customer support is always amazing but the help center is most of the type very helpful and provides quick answers. Review collected by and hosted on G2.com.

Maybe the commission structure and new publishers' discovery might be approved a bit and less manual. Review collected by and hosted on G2.com.