We had just switched our 70 users from the nightmare with a cloud competitor, so ShareFile seemed a welcome change. Unlimited storage, free access to RightSignature e-signature, secure/encrypted email module for Outlook. What more could I want?
The price started at $17.50 per user per month and hasn't changed in 4 years.
I absolutely love their ShareFile Migration Tool for mass uploading files from our network to the cloud. It works flawlessly, and I use it regularly. This tool is a godsend because uploading more than a few files through the web browser or other tools is problematic.
We've used it as an FTP server with great success. Employees can use FileZilla to retrieve or send files, and we've baked in FTP to some web apps that transfer directly to user folders.
And the Request Files (file drop) is another amazing Outlook add-in tool. It allows me to email a link so that a recipient can open and just drop files into that ultimately show up in my ShareFile folder. Review collected by and hosted on G2.com.
At the time I write this review, there are only 48% five star reviews and 34% four star. In my opinion, there is a reason reviews are so bad. My company has used ShareFile since 2017 before Citrix completely changed its business approach. Ah, the good old days when ShareFile was fast and support was easily accessible.
- Very high latency to the ShareFile cloud, whether via browser or Citrix Files app. Takes many seconds or minutes to populate file folders
- Navigating user folders in any web browser is painfully slow
- Frequent outages (subscribe to their status.sharefile.com and you'll be aware of every outage, every freakin time)
- Citrix Files app does not refresh content in a timely manner. Five or 20 minute wait times for content to refresh, sadly, is normal.
- Slow sync using Citrix Files
- Offline cache mode is problematic
- Offshore support staff
And we have 50M/50M dedicated fiber, so yeah, it's not our internet.
The Sync tool works well, just like Dropbox's and other competitors. But ShareFile has not updated this tool since 2019 and it's slated for End of Life status in Dec 2021. https://www.citrix.com/blogs/2020/12/22/announcing-built-in-sync-to-citrix-files-migration
Early on, there were two of many tools, Sync and Drive Mapper. Sync simply did what it's supposed to. The Drive Mapper was a live connection to cloud content, useful for directly accessing cloud folders instead of using the web browser. They got the bright idea to merge the two into Citrix Files using Offline Cache.
Great idea, but its implementation sucks. Files are cached in some undisclosed location on your computer while you're at its mercy to sync whenever it wants. At a minimum, you must wait 2 minutes to sync even a tiny 10 Kb spreadsheet. At least the Sync tool, and even Dropbox sync, updates instantaneously. This means you've got a cloud version that's different from your local version. And if you have shared the folder with others, they also have different versions until 2, or 5, or 20 minutes elapses when the sync finally happens for everyone. We've even had workstations that NEVER sync changed files and the ShareFile support staff cannot resolve this.
Then they switched to offshore tech support. At least for now the final technician is a native English speaker, but jumping through hoops to create a ticket with very nice, but non-native English speaking phone support is just frustrating. The language barrier is real.
The combination of all these unresolved frustrations sounded the death knell for our time with ShareFile. We simply cannot survive all these unresolved issues and retain our sanity.
Consequently, after a tumultuous 4-year relationship with ShareFile we've decided to go to a competitor. ShareFile just is not ready or reliable enough for heavy SMB business use. Review collected by and hosted on G2.com.
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1,435 out of 1,436 Total Reviews for Progress ShareFile
Overall Review Sentiment for Progress ShareFile
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Sharefile is an asset that increases in value over time for us. We collaborate securely with our clients and it is intuitive for new users. It allows us to manage the digital signing AND storage process simply for all agreements. The AI allows rapid document summaries which make sense and they not only saves time but reduces the number of touch points on a document. Review collected by and hosted on G2.com.
While beyond the stated scope of the tool, I wish we could replace our SFTP server with it now. That would mean one less service we would need. Review collected by and hosted on G2.com.
ShareFile offers excellent ease of use and seamless implementation, making it accessible for all users. Its customer support is responsive and helpful, ensuring quick resolution of issues. With a wide range of features and smooth integration with existing systems, it is a reliable solution for frequent use in secure file sharing and collaboration. Review collected by and hosted on G2.com.
One downside of ShareFile is its pricing, which may be higher compared to some alternatives, especially for smaller businesses. Additionally, while it offers a variety of features, some advanced options can be overwhelming for new users. Occasionally, sync issues may arise with large files, affecting workflow efficiency. Review collected by and hosted on G2.com.
With ShareFile, I can automatically save any file to my computer or mobile device; no syncing or connections required. Teams can easily collaborate from different devices with the automatic cloud backup and folder synchronization of the sync tool. To save space on my computer, I avoid keeping files on my PC all the time by sending them to the cloud instantly. For our teams that work with a variety of formats and large amounts of data, the ability to manage large files and organize information using tags has been invaluable. The interface is intuitive and easy to use. It is a tool that is well worth the investment. Review collected by and hosted on G2.com.
Although it may seem daunting at first, it takes practice and patience to learn how to use all of its features correctly. One small drawback is that it tends to duplicate files, which is not a major problem per se, but it does disrupt the order in which they are stored. Review collected by and hosted on G2.com.
Being able to send clients links for them to easily and securely share files as often as needed is super convenient. Review collected by and hosted on G2.com.
Clients don't always follow the proper data security guidelines with the links to download data. Having additional options for how people download the data would be nice. Review collected by and hosted on G2.com.
Sharefile helps businesses share large files while maintaining HIPPA/ Confidentiality. It also shows when a person has viewed or downloaded a file in real-time, which is helpful. It cuts down on people saying they didn't receive it on time or not at all. Review collected by and hosted on G2.com.
There isn't anything to report regarding the program's cons at this time. We use it daily within our organization. Review collected by and hosted on G2.com.
ShareFile is very easy to use and has a nice layout. The set up is easy as well. There are multiple ways to upload so everyone has their preference and the possibility is there. Another great feature is that it is safe and secured. Any sensitive files are sure to be safely sent and stored. The notification feature is also nice, anytime anything is uploaded getting an email is a nice feature. It is something I use everyday and could not imagine my day without it. Review collected by and hosted on G2.com.
Sometimes my app doesn't work but I think that may be an issue with my phone since its an older one. Review collected by and hosted on G2.com.
I love that ShareFile is used by so many people. Collaborating with other groups and individuals to send and receive documents is a breeze. When I save and retrieve data, your home screens and device memory don't fill up. The data is stored securely, and only the people I authorize can see the documents I share with them. I love having all my data in one place where I can view it whenever I want, from any device. Review collected by and hosted on G2.com.
When sharing, never make changes to the same file in two different places at the same time to avoid conflicts and inconsistencies. Review collected by and hosted on G2.com.
The site is fairly easy to navigate and is helpful to transmit large files. Review collected by and hosted on G2.com.
I wish there was a way someone could download without having to create an account. Review collected by and hosted on G2.com.
ShareFile is a secure and easy-to-use platform, perfect for businesses that need to share and manage sensitive documents. It offers encryption and compliance features, making it reliable for industries with strict data security requirements Review collected by and hosted on G2.com.
while its pricing is competitive for enterprise users, it can feel steep for smaller teams or startups that don’t need all the premium features Review collected by and hosted on G2.com.
Ability to control security features for employees and clients Review collected by and hosted on G2.com.
Our firm has noticed that syncing may be delayed at times, and the updates of software can be tricky to install. Review collected by and hosted on G2.com.
