Pinpoint Reviews & Product Details

We've been using Pinpoint as our first ATS at Bede, and I’m really glad we chose this platform. It’s incredibly easy to use, both for our hiring managers and candidates, and we’ve never had any issues with accessibility or navigation.

The reporting tools are solid and there are so many customisable features that make the recruitment process smoother. But the real standout is the customer support - no matter the query, big or small, the team is always just a message away and genuinely happy to help.

Overall, Pinpoint has made our recruitment process more efficient and enjoyable, and I’d definitely recommend it to any team looking for a reliable, user-friendly ATS. Review collected by and hosted on G2.com.

Absolutely nothing - the platform is a dream. Review collected by and hosted on G2.com.

Pinpoint is simple to configure and easy to for hiring managers to navigate, it can be tailored to suit your organisational culture and tone and feel and this is something we had previously struggled to address with our existing recruitment practices.

It has brought about improved engagement with applicants and our hiring managers and reduced our time to hire.

We saw a successful return on investment in less than 6 months.

Our recruitment process has come more slick, consistent, transparent and fair as a result.

We have attracted exceptional talent who have gone one to become highly successful employees and I couldn't be happier with our system. Review collected by and hosted on G2.com.

There is nothing I dislike, I would highly recommend it. Review collected by and hosted on G2.com.

The ability for different interviewers to join in the platform as different roles, interview questions that could be ranked and weighted, having the hiring manager see how their panelist rated the candidates, and having candidate background and resume all in one platform. The analytics is super relevant and also a hiring manager ability to see what other hiring manager's questions is a time saver.

I also think the candidate experience in applying for jobs at our organization is so much better because, it is easer to apply to our jobs now, we can set automated replies, we also get to set different processes for stages of hiring that is transparent, and other internal processes can be customized to our needs. This makes our approach with new candidates more personable.

I highly recommend Pinpoint. Review collected by and hosted on G2.com.

Apart that Pinpoint is easy to use, and that the customer support is superior...what is there to dislike? Review collected by and hosted on G2.com.

Pinpoint is potentially the most user friendly ATS I have ever used, it was easy to get set up, felt supported through the implementation and it has required minimum time in training hiring managers and interviewers on how to use the various features due to its user friendly nature.

There are also always improvements/changes being made which are not mandatory, so if something already works for us as it is, we can keep it that way.

Working with Rachel at Pinpoint through the implementation was also great, she kept us in line and on time to hit our go-live date. She took the time to really understand what we needed, so we could set up Pinpoint in a way that worked for us. Review collected by and hosted on G2.com.

There are still some areas for improvement, as there is with all systems. The main thing we would change is the ability to instantly see 1st interview scorecards when conducting a 2nd interview. The info is accessible within Pinpoint, however some interviewers will not follow the clicks to review the scorecard before a 2nd interview Review collected by and hosted on G2.com.

Really easy to navigate the day to day use for recruiters and hiring managers. Great careers site and job advert templates. I use it everyday and never had any major issues that stopped me from doing my job. Their customer support and account managers are always eager to help, no matter how big or small the problem/enquiry is. Review collected by and hosted on G2.com.

The reporting hub is getting better but there's still a lof of room for improvement. I'd also like to see some new AI features that many other ATS' are implementing.

Some parts of the system such as templates, can be a bit all over the place, and setting them up during implementation or editing them after can be slightly confusing at times.

Wish it intergrated better with some systems, though it does a great job with others. Review collected by and hosted on G2.com.

The system is really easy to use. It's very intuitive and can easily be picked up by anyone using it.

The support from the team from implementation to ongoing customer support is amazing. There's always someone on hand to help and the ongoing support I've received from our Customer Success Manager (Rachel Larkin) has been faultless.

The system itself does everything we need an ATS to do and more. I especially like how easy it is to integrate with our existing jobs boards, calendars and the native integration with DropBox Sign makes issueing offers and contract super easy. Review collected by and hosted on G2.com.

Haven't really come across any downsides with PinPoint as of yet. Review collected by and hosted on G2.com.

The implementation and integration process was smooth and well-supported, with a responsive and knowledgeable support team that guided us every step of the way. The ability to customised templates and the number of features have enabled us to personalise our setup for each role in the business, making sure all candidates get the best experience and we set them up for success during their interview process. Although we are fairly new users of Pinpoint, the data reporting and dashboards have been fantastic, providing detailed insights that will only become more valuable as we gather additional data which we havce been missing as a business in pur previous platform. Review collected by and hosted on G2.com.

Occasionally navigation between sections feels less intuitive than expected, which can slow down the managers when using the platform. Despite these minor adjustment getting familar with a new platform, the ease of implementation, frequent use and exceptional customer support have made the transition to Pinpoint seamless and highly effective for our team. Review collected by and hosted on G2.com.

Pinpoint has really transformed how our recruitment has taken place. By being able to contain all steps required to advertise, review, interview, hire and onboard within the system has made our recruitment process monumentally more efficient.

The process of implementing the system was super smooth. Really love the way implementation is conducted by the system users, but with consistent and attentive support from our Customer Success Manager. I cannot express enough gratitude to Rachel, our CSM, who has been truly fantastic. So helpful, so knowledgeable, and ensured she really understood our needs to best advise on how the system should be set up at each stage.

Since going live, we have been able to post multiple jobs, with a lot of internal positive feedback about how easy the system is to use.

And seeing how many interested potential future candidates are registering with the talent pipeline, it's great to see the increase of engagement with our careers page and number of applicants for live jobs!

Also wanted to note how much I like the continuous feature development - this isn't a stagnent ATS which will get left in the past, definitely one which will grow with industry requirements - in fact, probably lead them! Review collected by and hosted on G2.com.

Nothing to dislike - a fantastic ATS with brilliant employees. Review collected by and hosted on G2.com.

Having recently gone live with the system, I can honestly say it is the best ATS I have ever come across during my 20 years in recruitment. The level of support and service that was provided throughout the selection and implementation process was outstanding, and our Customer Success Specialist, Rachel Larkin was fantastic. The system itself is highly configurable, easy to use and has excellent funtionality that really streamlines our recruitment process and improves the candidate experience. The customer support is second to none and I can't recommend Pinpoint highly enough. Review collected by and hosted on G2.com.

I have not experienced any downsides to Pinpoint. Review collected by and hosted on G2.com.

As an internal recruiter, I love how customisable every stage of the recruitment process is within Pinpoint. Creating templates, sign-off workflows and scorecards allows me to create a positive candidate process whether we are doing high volume or smaller hires. It cuts out a lot of the administrative legwork and I LOVE being able to book in several candidates for interviews with a single click, whilst providing them with a 'personlised' experience.

When things dont go right, the live chat with the support team comes to the rescue. They are always available when I need them, and communicate well in advance if they are going to be unavailable due to public holidays etc. The on-demand help videos were super usefule when I started out too. I can also see that the regular updates and improvements come directly from customer feedback, so it feels like you are using something great that is constantly getting better. Review collected by and hosted on G2.com.

The integrations with other platforms and software is still lacking a bit. For example, LinkedIn is still not fully there when it comes to tracking where applications come from. Also the Reporting side of things is still a bit confusing, but that may be down to user error! Also, whilst the customisation of templates si great, it would be helpful to be able to build a one-off interview style within the job window rather than go through the template screen and then back into the job screen once you are done. Minor things, though. You're doing great! Review collected by and hosted on G2.com.