# Pinpoint Reviews **Vendor:** Pinpoint HQ **Category:** [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) **Average Rating:** 4.7/5.0 **Total Reviews:** 134 ## About Pinpoint Pinpoint is the ATS that simplifies complex hiring for organizations managing multiple types of hiring. There are hundreds of ATSs on the market, and they all say the same thing: they’ll help you fill positions on time, with the right people, without blowing your budget. But what it takes to achieve all those great outcomes can look very different across your organization—recruiting across very different locations, cultures, or groups of candidates. Most ATSs make this complexity harder to manage, not easier. They’re often optimized for just one hiring stream or one set of stakeholders, so the rest have to compromise. Pinpoint is different. Whether you need to recruit across different cities or countries, desk-based and desk-less workers, or early career and experienced professionals—Pinpoint can help with that. How Pinpoint helps you simplify your hiring process: Plan: Get better visibility over your hiring and plan strategically for the future with features like job requisition management, survey data, and custom reporting and analytics. Attract: Get more applications from more qualified applicants across all your recruiting streams—via hundreds of global job boards including LinkedIn RSC, candidate-friendly applications including via mobile, and beautiful custom career sites. Engage: Use advanced CRM capabilities to find relevant candidates, stay in touch with silver medallists and create talent pools, so you can easily fill your talent pipeline the next time you open a role. Select: Bring every part of the selection process into the ATS to make better decisions, faster, with features like anonymized screening, interview scheduling, video interviews, candidate scorecards and offer management. And, spend less time on hiring admin with powerful Workflow Automations—like automated nudges to hiring managers to remind them to fill out their scorecards, or automatic rejection for candidates missing a core job requirement. Onboard: Pinpoint helps you personalize new hire onboarding at scale, with features like candidate progress tracking, task management, branded candidate onboarding portals and flexible onboarding flows to cover local compliance and standardized processes. Platform: Pinpoint joins up data across your hiring process so everything works better together, providing one place to manage every step from requisition to onboarding. Support: Get implementation right, the first time, and keep evolving with the help of our world-class customer success and support teams. Integrations: Pinpoint seamlessly integrates with hundreds of your favourite HR and recruitment tools and offers an open API to establish your ideal tech stack, hassle-free. Keep your data secure and connected: - ISO27001 compliance - SOC 2 Type II compliance - GDPR, CCPA, and other global data protection regulations - Out-of-the-box compliance reports such as OFCCP and Article 55 - Single Sign On (SSO) and 2 Factor Authentication (2FA) - Hundreds of out-of-the-box integrations - REST API for custom integrations - Drag and drop flat file report builder for integrations with legacy software ## Pinpoint Pros & Cons **What users like:** - Users appreciate the **ease of use** in Pinpoint, highlighting its organization and helpful guides for seamless navigation. (35 reviews) - Users value the **responsive customer support** of Pinpoint, ensuring quick assistance and clarity for all queries. (34 reviews) - Users value the **helpful customer support** of Pinpoint, ensuring quick assistance and resolving concerns efficiently. (28 reviews) - Users value the **high customizability** of Pinpoint, making recruitment processes efficient and user-friendly. (19 reviews) - Users find **candidate management effortless** with easy application reviews, scheduling tools, and responsive customer support. (18 reviews) - Users value the **customizable recruitment process** , streamlined candidate management, and responsive support team of Pinpoint. (18 reviews) - Applicant Management (16 reviews) - Efficiency (16 reviews) - Time-saving (16 reviews) - ATS (Applicant Tracking System) (15 reviews) **What users dislike:** - Users find the **learning curve challenging** , with difficulties in understanding the platform and its functionalities initially. (12 reviews) - Users find the **limited customization** in Pinpoint restricts their ability to tailor the platform to specific needs. (8 reviews) - Users feel that Pinpoint lacks **important features** like AI integration and customization options, limiting overall functionality. (7 reviews) - Users find **access limitations** in Pinpoint frustrating, as certain features become unavailable once a role is closed. (4 reviews) - Users find the **candidate management process challenging** due to integration issues and inflexible features, causing frustration. (4 reviews) - Difficult Learning (4 reviews) - Difficult Setup (4 reviews) - Users note significant **integration issues** with Pinpoint, feeling limited by its compatibility with other systems. (4 reviews) - Limited Features (4 reviews) - Navigation Difficulty (4 reviews) ## Pinpoint Reviews ### 1. User-Friendly Platform with Robust Global Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** George D. | Global HR Reporting Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Pinpoint?** I use Pinpoint for reporting globally to our stakeholders and CEOs. I like the quick and easy analysis of data and how it provides easier understanding of our TA data. What I enjoy most about Pinpoint is the user experience; it's a clean platform and really easy to use. It helps create a simple solution and makes navigating around the system straightforward—I know where I need to go with just a click of a few buttons. The initial setup and integration were simple, especially with the great customer support team who helped with questions around reports and API. **What do you dislike about Pinpoint?** I've had some issues with reporting and sizes of data files, but also I think linking different reports together could be better. The API does seem hard to use, and you feel like you are going round in roundabouts trying to get the correct data. **What problems is Pinpoint solving and how is that benefiting you?** I use Pinpoint for reporting globally, helping with quick and easy analysis of data, and making TA data easier to understand. **Official Response from Megan Hart:** > Thanks so much for the detailed review George! We’re really pleased to hear Pinpoint has helped simplify global reporting and make TA data easier to analyze and share with stakeholders. Creating a clean, intuitive experience is something we care a lot about, so it’s great to hear that’s been reflected in your experience. We also appreciate the feedback around reporting and the API. That’s valuable input for the team as we continue improving the reporting and integration experience. Thanks again for your support! ### 2. Massive ATS Upgrade: Custom Workflows, One Hub, and Easy Team Adoption **Rating:** 4.5/5.0 stars **Reviewed by:** Sophie E. | Talent Acquisition Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Pinpoint?** It’s been a massive upgrade compared to other ATS systems I’ve used. I really like the automation features, especially being able to build out custom workflows that streamline the entire hiring process. I also like that everything lives in one place, which makes it much easier to stay organised and keep track of candidates, communication, and progress without having to switch between different tools. Another big plus is how easy it is to get hiring teams to adopt and start using it. The interface is straightforward, so people pick it up quickly without needing a lot of training. Overall, it feels much more efficient and user-friendly, and it has made our recruitment process a lot smoother and more structured. **What do you dislike about Pinpoint?** I would like for interviews to be transcribed, and perhaps AI cv ranking based on match to the role **What problems is Pinpoint solving and how is that benefiting you?** all our recruitment data and processes now live in one place **Official Response from Megan Hart:** > Thanks so much for your review Sophie! We’re really glad to hear how much of an upgrade Pinpoint has been for you, especially around automation, workflows, and keeping everything in one place. Also, great timing on your feedback because we’ve just launched our AI Notetaker this week (for interview transcription and summaries), and AI resume ranking is coming very soon! I'll have your Customer Success Manager reach out to you, but in the meantime, below is a quick product video to walk you through AI Notetaker. Really appreciate you taking the time to share your experience! ### 3. Revolutionised Our Recruitment Process with Seamless Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Jed S. | Talent Acquisition Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Pinpoint?** I use Pinpoint for our ATS, and it's integral in reducing the admin tasks we have to do around each job and interviews. The automations and workflows allow us to have minimal admin by automating the booking of interviews and moving candidates between stages. The pre-onboarding portal is fantastic, enabling us to have a 100% sign-start ratio over the past 3.5 years, which is huge for us. We can keep in touch with new starters even with a three-month notice period. Their development teams are great—they listen to our issues and improvements and implement them in their roadmap. The implementation team was excellent, guiding us through the setup and providing extensive training, making the process quick and easy to upload candidates. I also appreciate how Pinpoint integrates with Zinc for background checking and Power Automate. **What do you dislike about Pinpoint?** Nothing at the moment **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint reduces admin tasks around job applications and interviews by automating workflows. It supports seamless candidate movement between stages and provides a pre-onboarding portal, ensuring a 100% sign-start ratio and effective communication with new hires during notice periods. **Official Response from Megan Hart:** > Thanks so much for your thoughtful review Jed! We’re really glad to hear Pinpoint has helped reduce admin across your hiring process and that the automations and workflows are having such a positive impact for your team. Thank you as well for the kind words about our implementation, product, and development teams. We care deeply about listening to customer feedback and building improvements that make a real difference. Thanks for taking the time to share your experience, we really appreciate it! ### 4. There is no better ATS on the market for your recruitment needs! And it is a great price! **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie B. | Resourcing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Pinpoint?** Pinpoint is a fantastic ATS, the UI and UX is second to none. One of the main reasons we went with Pinpoint is because it was so user friendly, a great price and also came with the onboarding portal included which has revolutionised our onboarding journey for our candidates who previously were having to print their contracts to sign. We have integrated our ATS also with our HR system making onboarding new employees into the system so much quicker! The teams are all incredible offering friendly support and solutions which make the system consistently better including the AI fields which has helped myself, the sole person responsible for recruitment, able to prioritise the best candidates. 5 out of 5! **What do you dislike about Pinpoint?** The only thing I would like to see within the system is a chatbot for candidates on our careers page so they can get answers to any questions quickly or come through to myself on a live chat. **What problems is Pinpoint solving and how is that benefiting you?** It allows us to edit and update our templates such as job adverts and interview confirmations which our previous system did not allow. We were spending so much time requesting changes and having to pay the old ATS provider whereas Pinpoint is so easy to update and amend your own templates. We also had a very clunky onboarding process where our candidates had to print their contracts to sign them. A lot of our candidates are within Operations in Warehouses and don't have access to printers and so we did lose people for it being too difficult for them to print the contracts off whereas now they can sign even via their mobiles. **Official Response from Megan Hart:** > Thanks so much for your review Sophie! We’re really glad to hear Pinpoint has helped improve both your recruitment and onboarding processes, especially making things easier for candidates. Really appreciate the kind words about the support team, I’ll be sure to pass that along 😊 And thanks for the feedback on candidate chatbots too. We’ve got some exciting things cooking in this area, so watch this space! Thanks again for taking the time to share your experience, really appreciate it. ### 5. Fast, Reliable Hiring with Pinpoint **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel G. | Talent Attraction & Experience Partner, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Pinpoint?** What stands out most is Pinpoint’s speed and reliability. It enables a smooth, efficient hiring process and gives confidence that everything is tracked and managed effectively. **What do you dislike about Pinpoint?** The insights and reporting would work better if they were more customisable and easier to tailor to my needs. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint is solving a lot of the manual, time-consuming parts of hiring—especially screening, scheduling, and candidate communication. With AI support, it helps quickly identify the most relevant candidates and automate early-stage decisions, which reduces admin and speeds up the process. For me, that means I can spend less time on repetitive tasks and more time focusing on candidate experience and making better hiring decisions. It also improves consistency and reduces bias through more structured, data-led hiring. **Official Response from Megan Hart:** > Thanks so much for such a thoughtful and detailed review, Daniel! Great to know the AI features are helping reduce manual work and speed up early-stage decisions. Freeing up more time and helping make better hiring decisions is exactly what we’re aiming for. Really appreciate you sharing your feedback on insights and reporting as well, it helps us keep improving the platform. Thanks again for taking the time to share your experience! ### 6. Efficient Recruitment Tool with Minor Setup Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Drew W. | Recruiter | National Recruiting Team, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Pinpoint?** I use Pinpoint for supporting recruitment for the FIFA World Cup 2026. I find the platform's simplicity really beneficial, especially for a large, fast-growing organization like ours. The user interface is easy for our many hiring managers to quickly learn and use, which significantly reduces the time needed to train them on the tool. This ease maximizes our focus on recruitment rather than extensive training. Additionally, having guides and easy access to the support team for troubleshooting issues is a huge plus. **What do you dislike about Pinpoint?** Given Pinpoint is a growing, fairly new tool, it does take some time to set up new features or does require many touchpoints with the team to get features added that would be helpful for our higher volumes. For instance, manually adding hundreds of jobs one by one into the platform. Our organization also required many specific settings or fields to be added to our jobs due to the many details we need to include in roles for reporting and offer letters. **What problems is Pinpoint solving and how is that benefiting you?** I use Pinpoint to streamline our recruitment process by providing a platform to collect, review, and hire applicants efficiently. Its user-friendly interface reduces training time for hiring managers, allowing us to focus on recruitment rather than extensive training. **Official Response from Megan Hart:** > Thanks so much for your review Drew! We’re really glad to hear Pinpoint’s simplicity and ease of use have been so valuable for your team, especially in a fast-moving, high-volume environment like the FIFA World Cup 2026. Great to know it’s helping your hiring managers get up and running quickly so your team can stay focused on recruitment. We also appreciate the feedback, that insight is very valuable as we continue to evolve the platform, and I have shared it with your Customer Success Manager. Thanks again for taking the time to share your experience, really appreciate it. ### 7. Effortless Talent Acquisition with Pinpoint **Rating:** 5.0/5.0 stars **Reviewed by:** Tejashree L. | Human Resources Information System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Pinpoint?** I really like that Pinpoint is very user-friendly and easy to use. The platform is also very smooth, making it accessible for anyone, even if they don't have prior knowledge about it. The entire design makes it easy to handle, which is great for freshers too. Pinpoint allows us to manage our daily activities and talent acquisition smoothly, so there's no need to switch to another product. The initial setup is very easy and doesn't take much time, which adds to the convenience. **What do you dislike about Pinpoint?** I haven't faced any issue using this system for one year, but if they can enhance the features and add more filters, it would make it easier for us and the talent acquisition team to get visibility on the reporting and obtain the correct data. **What problems is Pinpoint solving and how is that benefiting you?** I use Pinpoint for end-to-end talent acquisition, solving every problem from creating requisitions to hiring. It's user-friendly and smooth, making it easy even for freshers to handle. **Official Response from Megan Hart:** > Thanks so much for the review! We’re really glad to hear the setup process felt smooth and straightforward, and that the platform has been easy to use across your team. Making Pinpoint intuitive from day one is something we care a lot about. We also appreciate the feedback around reporting and filters. That’s really valuable input as we continue improving visibility and analytics within the platform. Thanks again for your support! ### 8. Intuitive Platform with Seamless Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Martez S. | Talent and Recruitment Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Pinpoint?** I find Pinpoint very intuitive and easy to use, which makes it simple for both recruiters and hiring managers to navigate. I appreciate that Pinpoint scaled with us, adding new features and automations that streamlined our processes and supported our aggressive hiring goals. The integration with tools like Hireflix and LinkedIn is great, making our workflow more efficient across systems. I like how simple it is to navigate, and how easy it is to create automations without having to know how to code. The support team has been consistently responsive and helpful, with Harry being a great partner throughout the process. The initial setup of Pinpoint was really easy too. **What do you dislike about Pinpoint?** I wish the dashboards were more active meaning I can pull a report from the dashboard I'm using from the dashboards area. The same way I build a report I build a dashboard so I feel I should be able to pull report from the same area. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint streamlines our recruitment, supports scaling hiring needs, and integrates well with tools like LinkedIn, making our processes efficient. It's intuitive for recruiters and hiring managers, and allows for easy automation without coding. **Official Response from Megan Hart:** > Thanks so much for the detailed review Martez! We’re really glad to hear Pinpoint has been able to scale alongside your hiring growth. Making the platform intuitive and easy to use, without needing technical expertise, is something we care a lot about, so it’s great to hear that’s coming through. And I'll be sure to pass the shoutout on to Harry too 😊 We also really appreciate the feedback on dashboards and reporting. That’s valuable insight for the team as we continue improving analytics and reporting workflows within the platform. Thanks again for your support! ### 9. Effortlessly Manages Applicants and scheduling with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Max W. | Recruitment Coordinator **Reviewed Date:** May 05, 2026 **What do you like best about Pinpoint?** I use Pinpoint for every step of the applicant tracking process. The aspect that I like most about Pinpoint is the friendly user interface, which makes it a straightforward process for reviewing and scheduling applicants for positions. The friendly user interface has made processes much easier as it makes it so Pinpoint does not feel cluttered and I can find the pipelines, roles, and applications that I am looking for more efficiently. I also like that there is live help from the Pinpoint team when it is necessary. The live Pinpoint team has also been helpful if I ever have questions or on the off chance that something has not worked. The Pinpoint team is quick to assist with what is needed from the user. As long as I have used Pinpoint, it has worked very well and efficiently. From my use of the platform, it has been very efficient when it comes to adding and transferring information across the platform. I am very likely to recommend Pinpoint due to its features and ease of use. **What do you dislike about Pinpoint?** The system has slowed down at points, likely due to the large number of candidates in the system. The Pinpoint team works to improve speeds. **What problems is Pinpoint solving and how is that benefiting you?** I use Pinpoint for tracking applicants, scheduling interviews, and managing pipelines. The friendly user interface streamlines processes and live help is available when needed. It makes finding what I need more efficient. **Official Response from Megan Hart:** > Thanks so much for the thoughtful review Max! We’re really glad to hear Pinpoint has helped make your hiring process more efficient and easier to manage. Creating a clean, intuitive experience backed by responsive support is something we care a lot about, so it’s great to hear that’s coming through. We also appreciate the feedback around system speed at times. Performance improvements remain a big focus for us. Thanks again for your support! ### 10. Pinpoint’s Intuitive Interface Makes Campaign Management Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Pinpoint?** What I like most about Pinpoint is its intuitive interface and how easy it is to use. It lets me quickly create and manage campaigns, and it also provides clear, real-time insights that help me make better decisions. **What do you dislike about Pinpoint?** While the platform works well overall, the navigation and some of the more advanced features could be streamlined to feel more intuitive. The integration limitations can also be restrictive—especially the DocuSign requirement to use the onboarding module. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint helps solve the challenge of managing and delivering targeted communications efficiently. It brings campaign management, audience segmentation, and performance tracking together in one place, which reduces manual effort and improves accuracy. For me, that means saving time, making better decisions with real-time insights, and ensuring my communications stay relevant and effective. **Official Response from Megan Hart:** > Thanks so much for your review! We’re really glad to hear you’ve found Pinpoint intuitive and easy to use, and that the campaign management, audience segmentation, and reporting capabilities are helping you save time and make better decisions. We appreciate the feedback, it helps us continue improving the platform and shaping future development. Thanks again for taking the time to share your experience! ### 11. Super Easy to Use With Regular Upgrades **Rating:** 4.0/5.0 stars **Reviewed by:** Will T. | Global Talent Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Pinpoint?** Super easy to use, regular upgrades and releases **What do you dislike about Pinpoint?** Onboarding has been a struggle to get right - we've tried to automate it as much as possible but it still isn't quite right. When sifting through CVs using the queue function. It can be annoying when you lose the place and you have to go through them all again. This could be user error **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint is really helping us to automate as much as possible. All the new AI features are super helpful and are saving us a huge amount of time. The AI fields is a personal favourite **Official Response from Megan Hart:** > Thanks for sharing Will. We’re really glad to hear how easy you’ve found Pinpoint to use, and that the regular updates and releases are making a difference. Great to hear the AI features are saving you time too! It might be worth getting in touch with your Customer Success Manager about the onboarding challenges you're facing. We'd love to hear more detailed feedback so we can help guide you through it and continue improving that experience going forward. Thanks again for taking the time to share! ### 12. User-Friendly ATS with Excellent Support but Lacks Detailed Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Dajah B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Pinpoint?** I like that Pinpoint is much more user-friendly than other ATS systems. I also appreciate that the Pinpoint team answers any questions quickly via chat. Additionally, I really like Pinpoints interview scheduling feature! Once a hiring team's calendar is submitted, it allows for faster interview scheduling, as candidates can see open times on the team's calendar to schedule an interview, saving our recruitment team hours of time. Additionally, the initial setup was very easy, thanks to our account manager who was very helpful and provided lots of live training and a written training manuals. **What do you dislike about Pinpoint?** We're not able to pull certain reporting information that hiring teams would find useful to have. **What problems is Pinpoint solving and how is that benefiting you?** Submitting a hiring team's calendar with Pinpoint speeds up interview scheduling, saving our recruitment team hours. **Official Response from Megan Hart:** > Thanks so much for your review! We’re really glad to hear you’ve found Pinpoint more user-friendly than other ATS platforms, and that the support team has been helpful along the way. Appreciate the feedback on reporting as well, it helps us continue improving the platform. It might also be worth reaching out to your Customer Success Manager to share more direct feedback, as they may be able to help. Thanks again for taking the time to share your experience! ### 13. Simple, Effective, and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthya D. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Pinpoint?** I like how intuitive and well-organized Pinpoint is. The interface is clean and easy to navigate, which makes it simple to focus on the task at hand without feeling overwhelmed. It feels thoughtfully designed with the user experience in mind. **What do you dislike about Pinpoint?** There’s not much to dislike, but some features could be expanded or made more customizable over time. That said, the platform is clearly evolving, and the current functionality already covers the most important needs very well. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint helps solve the challenges of managing job postings and coordinating interview schedules by keeping everything centralized and well-organized. It simplifies tracking candidates across different stages and makes interview scheduling more efficient and transparent. This reduces back-and-forth, minimizes errors, and saves time, allowing the hiring process to move faster and more smoothly for everyone involved. ### 14. Effortless Setup, Intuitive Use, and Outstanding Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Simon A. | Freelance Fractional Talent Acquisition Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Pinpoint?** Easy to configure and set up - implementation was a breeze. Straightforward to use - very intuitive - new users need little training on the day-to-day functionality. Allows me to manage and process candidates easily even when volumes are high. It's reliable - there is never any outage or downtime. The connected careers site managed from within the back end allows me to update my own website with new content whenever I want, making it much easier to keep it fresh and current than if I used an externally maintained website. The support team are generally excellent - prompt, helpful and knowledgeable. It is competitively priced especially for a small business. **What do you dislike about Pinpoint?** Very little. There are a couple of minor UX improvements that would help but overall there is nothing major I don't like. **What problems is Pinpoint solving and how is that benefiting you?** As a solo Talent Acquisition practitioner I need to spend my time on sourcing and candidate management, not admin. But without a team to support me it would be easy to get dragged down into the weeds and spend time on task work rather than value adding work. Pinpoint helps me to streamline my process and spend as little time as possible on admin tasks, freeing up time for the more important aspects of my role. It gives me the time to give candidates the personalised recruitment experiences that help differentiate us from our competitors. ### 15. Effortless Hiring and Streamlined Candidate Management **Rating:** 4.5/5.0 stars **Reviewed by:** Amol L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Pinpoint?** Pinpoint makes hiring incredibly smooth. Creating and managing job postings is straightforward, and the built-in recruitment marketing tools help increase applicant quality and visibility. I also appreciate how the platform organizes each stage of the interview process and provides powerful filtering options that make evaluating candidates much easier. The support team is also really helpful with any assistance or features that you need to use. **What do you dislike about Pinpoint?** The platform is generally strong, but some features feel a bit rigid at times. Certain workflows could be more customizable, and occasional navigation quirks slow things down slightly. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint streamlines the entire hiring process by centralizing job postings, applications, and communication in one place. It reduces the time spent managing candidates across multiple tools and helps ensure a more organized, consistent interview process. This has improved efficiency, reduced manual work, and made it easier to identify strong candidates quickly. ### 16. Flexible product with great support function - best in the ATS market **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica H. | Group Talent Acquisition Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Pinpoint?** The platform is extremely user friendly and the support function and team are the best I’ve experienced in the industry. They respond quickly and take on feedback, which sometimes even leads to product development. Pinpoint started hosting spotlight webinars in 2025 to showcase development plans and roadmaps, and I’ve found these sessions both informative and genuinely valuable. I inherited the platform from a previous team and had the option to move providers, but I’m happy to say Pinpoint hasn’t given me a reason to. Our Account Manager, the support desk, and the overall user experience have been excellent from the start. The system architecture is strong and flexible. Our business is large and complex, with regular restructures across multiple divisions, and this tool enables me to support changing business demand in a practical, adaptable way. **What do you dislike about Pinpoint?** Pinpoint has been risk adverse in terms of AI adoption, I understand why but feel other platforms are a little further along their AI journey. **What problems is Pinpoint solving and how is that benefiting you?** Collaborative hiring, visibility across the business. ### 17. Streamlined Recruiting with Real-Time Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Keisha S. | People Coordinator **Reviewed Date:** January 15, 2026 **What do you like best about Pinpoint?** I like that Pinpoint provides ease of access to candidates and significantly reduces unnecessary paperwork. The notifications are super helpful as they keep me updated in real time regarding correspondence that needs attention. Additionally, I find it great that I can re-book interviews and involve colleagues in roles to assist with the interview process. The initial setup was easy, and overall, it's very helpful for organizing recruiting processes. **What do you dislike about Pinpoint?** I think when we set a timeframe for a role to be advertised, and that role closes, we are prevented from creating sharing links. I would have prefered if that was an option that stayed accessible regardless of the status of the role. **What problems is Pinpoint solving and how is that benefiting you?** I use Pinpoint to organize recruitment, anonymize applications, and track metrics. It provides a clear overview of stages, cuts out unnecessary paperwork, and ensures I don't miss communications. Notifications keep me updated in real-time and allow for easy scheduling and team collaboration. ### 18. Streamlined Hiring with DEIJ Focused Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Tiffany B. | Director of Human Resources **Reviewed Date:** January 06, 2026 **What do you like best about Pinpoint?** I like how Pinpoint streamlines the application and interview processes for our candidates and participants. The anonymization tools are great, aligning with our DEIJ commitments and helping to create an equitable hiring process. Pinpoint offers templates that create efficiencies for different hiring managers, and the scorecards help assess candidates while removing as much bias as possible. The ability to queue candidates for review and use scorecards are two huge highlights for me. Plus, I love that we're able to run different departments a little differently, which is really nice. Support has been super helpful in customizing things to remove roadblocks and resolve issues. **What do you dislike about Pinpoint?** The only lingering issue we're facing is that hiring managers can view all scorecards. We would prefer to have this visibility limited to only HR as a bias reduction technique. Support has heard our concerns and our understanding is that this is with engineering for consideration. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint streamlines our application and interview processes, aligning with our DEIJ commitments through anonymization tools. It provides equitable hiring and template efficiencies for managers, while scorecards assess candidates to reduce bias. ### 19. Professional, Insightful ATS with Outstanding Client Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Pinpoint?** Pinpoint is a complex yet well-designed application tracking system made for advanced and beginner recruitment streams. Most importantly, Pinpoint has a great insight/data overview and simple recruitment pipeline management. Professional, sleek, and high-end feeling. Definitely a high praise to their account management team, who take care of their clients – they actually care, listen, and try to help as much as possible. They schedule monthly calls to check in with their clients and introduce them to the newest developments. **What do you dislike about Pinpoint?** While Pinpoint is a well-designed application tracking system, it has its flaws. If there is a minor yet significant technical issue in the pipeline, automation, or data report, it takes them a considerable amount of time to resolve it. Big issues – immediate resolution – but small ones are often left unsolved. **What problems is Pinpoint solving and how is that benefiting you?** For our team, the data and insight overview is the most important thing. Second – organised and easy to manage communication with the candidates. Pinpoint provides us with enough tools and automations to fulfill our needs. ### 20. Super User-Friendly and Highly Customizable Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ebonee B. | Head of Recruitment and Staffing , Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Pinpoint?** I love how user-friendly this platform is. It’s super easy to learn and train on, and it’s also highly customizable. **What do you dislike about Pinpoint?** I’d like to see more workforce/headcount planning and organizational development features. I’d also like additional filtering options in certain sections, such as offer approvals. **What problems is Pinpoint solving and how is that benefiting you?** It helps me with reporting and keeps my recruitment process highly automated. **Official Response from Megan Hart:** > Thanks so much, Ebonee - this review made our day! We’re really glad to hear how user-friendly and customizable you’ve found Pinpoint. Great to know it’s helping with reporting and keeping your recruitment process running smoothly. We really appreciate the feedback, it helps us continue to improve and shape the product. ### 21. One of the Better ATS Out There **Rating:** 4.5/5.0 stars **Reviewed by:** Jomar L. | Senior Director of People Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Pinpoint?** Pin Point works well for our team in the following ways: - Templates for messages, contracts, hiring processes, job description creations, etc., are all available and easy to use - Messaging via the platform allows it to be central and accessible to all - Settings that allow platform accessibility to different staff - Customer support is responsive and helpful; also, there are useful guides - Integration with other platforms like CERTN, Zoom, Hireflix, etc. to make the hiring process more manageable and smoother - **What do you dislike about Pinpoint?** Some downsides: - No integration with Salesforce currently exists - Google Calendar and Zoom often disconnects from platform requiring to reconnect every now and then - Finding a candidate could be easier on the platform **What problems is Pinpoint solving and how is that benefiting you?** - Scheduling candidates, especially with multiple team members, is a lot easier than doing it manually - Having a central location where candidates can view our open roles and apply - Keeping records of candidates; when they applied for other roles and the notes associated with their applications in those previous roles - An affordable ATS that is easily accessible **Official Response from Ryan Lewendon:** > Thanks for the thoughtful review, Jomar! We're glad to hear Pinpoint is hitting the mark for your team—from templates and messaging to integrations and accessibility. It's great to see how it's helped streamline scheduling, centralize hiring records, and support collaboration across the team. We appreciate you flagging areas like Salesforce integration and the occasional calendar disconnection—those insights help us improve. Thanks again for the detailed feedback and for choosing Pinpoint! ### 22. Exceptional Support and Seamless Onboarding with Pinpoint **Rating:** 5.0/5.0 stars **Reviewed by:** Mariyah B. **Reviewed Date:** November 27, 2025 **What do you like best about Pinpoint?** I really appreciate Pinpoint’s easy-to-use software, particularly their ATS system, which allows me to move candidates through the selection process seamlessly. The software also facilitates document signing in a secure, safe, and swift manner, which is a tremendous convenience. Furthermore, I absolutely love the customer support provided by Pinpoint. It's wonderful to speak with a real person and receive answers to my queries within just a few minutes, which is the absolute best. This level of personal support has been a crucial reason for continuing to use Pinpoint. Additionally, Pinpoint helps us onboard new hires effectively, offering an efficient and secure system that stands out in our recruitment processes. This ease of use and reliable support have significantly enhanced our operational efficiency, allowing us to work more effectively and quickly on specific tasks, thus improving overall productivity. **What do you dislike about Pinpoint?** I think Pinpoint could greatly benefit from integrating more AI capabilities within the system. With AI advancements becoming more prevalent, it would be beneficial to have AI agents and AI resume review integrated into Pinpoint, especially since many other platforms are adopting these features. Additionally, the initial setup process presented some challenges. Learning a new platform and its functionalities was quite difficult and time-consuming, although the assistance from a customer success manager helped mitigate these challenges. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint improves hiring efficiency with its ATS and onboarding system. It streamlines candidate flow and enhances document security, while outstanding customer support resolves issues swiftly. ### 23. Easy to Use, with Regular Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Damien S. | People Systems Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Pinpoint?** Ease of use and regular development of the system. **What do you dislike about Pinpoint?** The lack of follow on questions on requisitions. **What problems is Pinpoint solving and how is that benefiting you?** The AI functionality will help to keep recruiting as efficient as possible for our TA teams. **Official Response from Megan Hart:** > Appreciate you leaving a review Damien! We’re really glad to hear you’re finding Pinpoint easy to use and benefiting from the regular improvements we’re making to the platform. Great to hear our AI features are helping keep things efficient for your TA teams as well. We really appreciate the feedback too, it helps us improve your experience. Thanks again for taking the time to share. ### 24. Excellent Onboarding and an Intuitive Platform for a Seamless Candidate Journey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Pinpoint?** The inital support around implementation and onboarding was excellent, the platform is intuitive and easy to use and makes the caniadte journey seamless **What do you dislike about Pinpoint?** No downsides as such but moving candidates through stages can sometimes feel a little clunky and the AI features don;t feel quite as integrated as the likes of Ashby as yet **What problems is Pinpoint solving and how is that benefiting you?** Seamless candidate journey from applying to their first day **Official Response from Megan Hart:** > Thanks for taking the time to share your experience! We’re really glad to hear onboarding and implementation went smoothly and that you felt supported throughout. Great that you’ve found the platform intuitive and easy to use. Appreciate your feedback on stage movement and AI features as well. We’re continuing to invest heavily in making the experience more integrated and streamlined. Thanks for sharing! ### 25. User-Friendly Candidate Tracking and Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Akshada M. | HR Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Pinpoint?** Track on the candidate status and documentation **What do you dislike about Pinpoint?** nothing as such. I feel that PP is user friendly **What problems is Pinpoint solving and how is that benefiting you?** Onboard **Official Response from Megan Hart:** > Thanks for the review! We’re glad to hear Pinpoint has helped make tracking candidate status and onboarding easier, and that you’ve found the platform user-friendly. Thanks again for your support :) ### 26. User-Friendly Recruiting Tool with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon P. | Recruitment Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Pinpoint?** I like how user-friendly Pinpoint is. The templates are great because I can create so many different types of templates for different things. It's easy to use. **What do you dislike about Pinpoint?** The loading times. Sometimes there's occasions where things don't load quick enough. **What problems is Pinpoint solving and how is that benefiting you?** I use Pinpoint for recruiting because we needed a better ATS system. **Official Response from Megan Hart:** > Thanks Brandon! We’re really glad to hear you’re finding Pinpoint easy to use and getting value from the templates and customization options. We also appreciate the feedback and are always working on ways to continue improving the experience. Thanks again! ### 27. Streamlined Recruitment, Simple Candidate Screening **Rating:** 4.0/5.0 stars **Reviewed by:** Charlotte N. **Reviewed Date:** November 14, 2025 **What do you like best about Pinpoint?** I use Pinpoint as an ATS system and I love how it creates a streamlined approach to recruitment, making it incredibly easy to screen candidates. It acts as a great overall service in managing the recruitment process. The ease of use is one of my favorite aspects, allowing me to carry out tasks efficiently. The candidate screening feature is especially valuable; it's straightforward and enables me to achieve quick results while maintaining accuracy. Additionally, the initial setup of Pinpoint was very easy, which added to a smooth transition from our previous tool, Landed. Pinpoint offers more functionality than our previous software, which has enhanced our recruitment capabilities. **What do you dislike about Pinpoint?** I think it could be easier to create templates within Pinpoint. **What problems is Pinpoint solving and how is that benefiting you?** I use Pinpoint to streamline recruitment, simplifying candidate screening and providing effective service, while being easy to use. ### 28. Pinpoint overall is a really good, easy to use platform, would highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Pinpoint?** It's very simple and I like the different processes, makes it simple to use and to show to managers **What do you dislike about Pinpoint?** I think it's a great platform. Potentially they could make the integration with Bob a bit better but overall I'm pretty happy with it. **What problems is Pinpoint solving and how is that benefiting you?** Helping streamline our processes. The support team and product roadmap sessions are very good **Official Response from Megan Hart:** > Thanks so much for your review! We’re really glad to hear you’ve found Pinpoint simple to use and easy to introduce to managers. Great to know it’s helping streamline your processes too, and that the support team and roadmap sessions have been valuable. Thanks for the feedback as well, it plays a big role in how we improve the platform. Appreciate you taking the time to share. ### 29. Pinpoint has transformed our hiring process—and we’re just getting started! **Rating:** 4.5/5.0 stars **Reviewed by:** Liz M. | Director of Talent Acquisition, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Pinpoint?** We absolutely love Pinpoint! As a small team, we were spending way too much time juggling interview scheduling, follow-ups, reminders, and tracking down hiring manager feedback. Pinpoint's scheduling tools and calendar integrations have been a total game-changer—saving us hours and giving our team a more streamlined, professional process. The interview scorecards and ranking features are another standout. Hiring managers can easily record notes and provide feedback directly in the system—no more chasing people down for input. We especially love the ability to weigh scorecards and compare candidates based on consistent, real-time feedback. But the real magic? Automations. We’ve built out so many automations that have simplified everything from candidate communication to internal workflows. It’s made our lives so much easier—and we’re just scratching the surface of what’s possible. Finally, the customer support has been exceptional. Responsive, helpful, and genuinely invested in our success. For the functionality, support, and overall experience, the price point is more than fair. If you're considering Pinpoint, do it—you won’t regret it. **What do you dislike about Pinpoint?** There are some additional add-ons that we didn't realize were not included in our plan such as onboarding. **What problems is Pinpoint solving and how is that benefiting you?** As a small team, we were spending way too much time juggling interview scheduling, follow-ups, reminders, and tracking down hiring manager feedback. Pinpoint's scheduling tools and calendar integrations have been a total game-changer—saving us hours and giving our team a more streamlined, professional process. The interview scorecards and ranking features are another standout. Hiring managers can easily record notes and provide feedback directly in the system—no more chasing people down for input. We especially love the ability to weigh scorecards and compare candidates based on consistent, real-time feedback. But the real magic? Automations. We’ve built out so many automations that have simplified everything from candidate communication to internal workflows. It’s made our lives so much easier—and we’re just scratching the surface of what’s possible. Finally, the customer support has been exceptional. Responsive, helpful, and genuinely invested in our success. For the functionality, support, and overall experience, the price point is more than fair. If you're considering Pinpoint, do it—you won’t regret it. **Official Response from Ryan Lewendon:** > Thanks so much, Liz — this review made our day. We love hearing how much time Pinpoint has saved your team and how impactful the automations and scorecards have been. It’s especially great to know hiring managers are actively engaging in the process (without you having to chase them!). Totally noted on the onboarding module—we’re always working to make pricing and packaging as clear as possible, so that’s helpful feedback. Really appreciate you taking the time to share your experience—and we’re excited to see what you and your team build next! ### 30. Brilliant ATS **Rating:** 5.0/5.0 stars **Reviewed by:** Jennie S. | Senior Talent Acquisition and Development Adviser, Law Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Pinpoint?** We have been using PinPoint for just over 3 years and have had a fantastic experience from the very beginning. The implementation of both the ATS and onboarding modules was easy and smooth. The system is incredibly intuitive, everything is exactly where you'd expect it to be, and the functions are logical and easy to use. The clean, user-friendly interface has made it easy to roll out to hiring managers, and giving them the right level of access is simple and straightforward. One of the standout aspects has been the support we've received as our account manager and the wider support team have been brilliant. Responses to queries are usually received within minutes, and the guides provided are clear and easy to follow. The system is continuously improving, with helpful updates that genuinely add value. The onboarding module, in particular, has transformed our process, allowing us to go completely paperless and offering a smooth, seamless experience for new hires. Overall, Pinpoint has made it easy to keep everything in one place and improved both the candidate and hiring manager experience. **What do you dislike about Pinpoint?** A downside for us is that we are unable to send candidates from the onboarding portal to our HRIS system (Cezanne). **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint has significantly reduced the administrative burden involved in recruitment. Tasks that used to take considerable time such as posting jobs across multiple platforms, screening candidates, and scheduling interviews, are now streamlined and much more manageable. Having everything related to a candidate in one centralised place is a huge benefit. It means we can easily view CVs, read comments, track communications, and manage the entire process without needing to dig through emails or separate systems. It also makes it easy to involve hiring managers as they can log on and get an update on their vacancy at any time. We’ve also found it really helpful to be able to add external recruiters to roles and track candidate history, so we know if someone has applied before and where they came from. This transparency helps us make informed decisions and manage relationships more effectively. Pinpoint also supports GDPR compliance by removing the need to email or print personal data. All candidate information is securely contained within the system, helping us protect data and manage access responsibly. **Official Response from Ryan Lewendon:** > Thanks so much for such a thoughtful and detailed review, Jennie! It’s fantastic to hear that Pinpoint has supported you across the full hiring journey. Especially happy to hear how intuitive it’s been for your hiring managers and how much time you’ve saved by keeping everything in one place. And thank you for your feedback on the Cezanne integration. Thanks again for being with us for over three years. So glad to have you with us! – The Pinpoint Team ### 31. Complicated Issue solved quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie M. | HR & Administrative Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Pinpoint?** I had a complicated issue with my Pinpoint site and I flagged this to the support team. The nicest thing is being helped by humans rather an automated help. It makes all the difference. The support team are brilliant and kept me in the loop the whole way through. Thank you!! **What do you dislike about Pinpoint?** I cant think of any downsides! It is easy to use and we are kept up to date with any changes being made. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint takes the stress out of dealing with multiple applications across multiple jobs. It is incredibly user friendly. **Official Response from Ryan Lewendon:** > Thanks, Sophie! We’re so glad our support team could help you quickly and personally — no bots here! It’s great to hear Pinpoint’s making your hiring process easier and less stressful. That’s exactly what we’re aiming for. Really appreciate your kind words. ### 32. Phenomenal all around! **Rating:** 5.0/5.0 stars **Reviewed by:** Mandy M. | Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Pinpoint?** Pinpoint is well designed, seamless, and user friendly. The layout is easy to navigate and the features just make sense. Learning Pinpoint was smooth and easy, and customer support is lightning fast to respond and very easy to work with. I don't have anything negative to report since using Pinpoint, and would highly recommend this ATS to anyone looking. **What do you dislike about Pinpoint?** Nothing to note for dislikes - I've been very pleased with Pinpoint thus far! **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint has been a big time saver to utilize for not only applicant tracking, but also interview scheduling and candidate communication. **Official Response from Ryan Lewendon:** > Thanks, Mandy! We’re so glad to hear Pinpoint has been smooth sailing for you — from learning the platform to getting support when needed. It’s great to know it’s saving you time and helping with all the key steps like interview scheduling and candidate comms. Appreciate the recommendation! ### 33. Always super helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Pinpoint?** Everything is very streamlined and easy to use. If there is anything I need help with the Pinpoint team is always quick to respond to my questions! **What do you dislike about Pinpoint?** Sometimes the changes can come on rather suddenly and I have to relearn some things but its never been a big issue. When it goes down its frustrating because we are so dependent on it, but it doesn't happen often! I really dont like the automatic feature where if I move someone over it will automatically book someone for an interview. I had nothing but problems with this and it would never book a zoom meeting and I ran into so many issues I had to stop using it. Plus, I like being able to review over things before I commit to fully booking someone. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint makes it easy to easily communicate with candidates and fellow coworkers. Its kind of an all one stop shop and has everything we need! **Official Response from Ryan Lewendon:** > Thanks for sharing this! We’re really glad to hear that Pinpoint’s ease of use and streamlined features have been helping you—and that our team’s responsiveness has stood out when you’ve needed support. Totally understand your feedback on sudden changes and automation quirks, especially around auto-scheduling. That kind of control is important, and we’ll pass this along to the product team—it’s exactly the kind of insight that helps us keep improving. Appreciate you taking the time to leave such a balanced and helpful review! ### 34. First-Class, Seamless Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Pinpoint?** Support service is first class, very seamless, quick and stress free. **What do you dislike about Pinpoint?** The platform is easy to use and offers plenty of customisation. However, the final presentation of job postings for candidates could be slicker and feel more polished. **What problems is Pinpoint solving and how is that benefiting you?** Custom hiring flows, scheduling interviews, and managing candidates from multiple job-sourcing channels. **Official Response from Megan Hart:** > Thanks for the review! We’re really pleased to hear the support experience has felt seamless, that’s exactly what we aim for. We also appreciate the feedback on job posting presentation. We’re continuing to invest in the candidate experience, so this is really valuable input for the team. Thanks again! ### 35. Perfectly Specialized Applicant Tracking Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Taunee S. | HR Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Pinpoint?** The narrow focus of applicant tracking. The specialization is exactly what we were looking for. **What do you dislike about Pinpoint?** It can be tricky as a new user to understand which template components sync to other pages, and in what capacity they're connected. **What problems is Pinpoint solving and how is that benefiting you?** We are losing access to BambooHR, so Pinpoint is filling the gap. We find many features to be far superior to what we've had in the past. **Official Response from Ryan Lewendon:** > Thanks, Taunee! It’s great to hear that Pinpoint’s focused approach to applicant tracking is exactly what you needed—especially as you transition away from BambooHR. We're glad it’s not just filling the gap, but offering improvements too. Appreciate you flagging the learning curve around templates—we know how important it is to understand what connects to what, and that’s an area we’re always working to simplify. Thanks again for taking the time to share your experience! ### 36. Great ATS Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen B. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Pinpoint?** I love the level of customization within Pinpoint. Its all incredibly organized and easy to navigate. In the rare instance that I find myself stuck on something, they have many many helpful guides to assist. **What do you dislike about Pinpoint?** I do wish some of the reporting features were more customizable. Sometimes the reporting module can be complicated or limited. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint very quickly solved our scheduling problems. Before, we were doing everything via outlook email...which wasn't the most efficient. Scheduling interviews became convoluted and chaotic. But with Pinpoint, having our calendars connected to the platform and letting candidates schedule their own interviews has been such a blessing. ### 37. Really easy to use ATS, huge opportunity to be even better **Rating:** 4.0/5.0 stars **Reviewed by:** David K. | Talent Acquisition Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Pinpoint?** Very easy to use, customer support function via the application is great, can customise a lot of the product which helps a med-sized business like us. Lots of praise from users, like the comms feature and way in which they receive interview confirmations etc. **What do you dislike about Pinpoint?** Reporting functionality on it is still extremely basic and doesn't do enough for what we need it for. Implementation was rolled out well, however we could have done with more guidance to mean there wasn't as much fixing having to happen after **What problems is Pinpoint solving and how is that benefiting you?** Far easier to use than our previous ATS meaning less administration Comms functionality is massively helpful for us to both contact multiple candidates at once, but also track each others conversations when covering etc. **Official Response from Ryan Lewendon:** > Thanks so much for your review David! Really glad to hear that Pinpoint’s ease of use and comms tools are making life easier, not just for your TA team, but for your hiring managers too. Great to hear it’s cutting back the admin and helping everyone stay in sync. It might be worth getting in touch with your CSM about the reporting challenges you're facing. We'd love to hear more detailed feedback so we can either help you build the reports you'd like, or at the very least inform our product roadmap of what needs improving. Thanks again for the thoughtful review David! Appreciate it. The Pinpoint Team ### 38. Clean, Customizable UI That Enhances Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Pinpoint?** The UI is clean and uncluttered. You can easily see where everything is and the various option for customisation in terms of tags etc are really useful. The customer support desk is responsive and the agents are human and very helpful. **What do you dislike about Pinpoint?** It's not 100% intuitive so it takes quite a while to get to grips with the ins and outs so to speak **What problems is Pinpoint solving and how is that benefiting you?** It allows us to streamline application processes and have oversight of multiple vacancies in a simple, uncluttered way. ### 39. Pin Point has been pivotal to the success of rolling out a proactive, talent management solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Dean J. | Talent Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Pinpoint?** Pin Point is arguably one of the more customisable platforms I have used as a Talent Manager. The process of setting up (and editing) workflows for a number of different roles has been supper helpful in the role out of new processes and ways of working across the business. It seems to me that Pin Point understand how the TM/TA world work and have created 'workarounds' for instances where something doesn't quite fit. Whenever I have had an issue, the customer support team have always come back to me instantly - which makes working at speed that little bit easier. I would happily recommend this product to those in the TM/TA world and is my go to application each and every day. **What do you dislike about Pinpoint?** Honestly, so far have not found anything I dislike with the system at this stage. Anytime I have hit a snag, the team have been there to support within an hour of a request (UK). **What problems is Pinpoint solving and how is that benefiting you?** One of the biggest issues facing TA teams at the moment is just how saturated the market is. PinPoint offers a really easy to use system of work flows and data base management to ensure all candidates coming through the process are treated in the best way, Workflows and automations have helped ten-fold! **Official Response from Ryan Lewendon:** > Appreciate the in-depth review, Dean! We're thrilled to hear how Pinpoint has supported your talent management processes and made a real impact. It's great to know the customisation and automation workflows are working so well for you – and that our support team is hitting the mark with such fast response times. ### 40. Powerful, Intuitive Platform with Room for More Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Pinpoint?** What I like best about Pinpoint is how intuitive and user-friendly the platform is for both admins and hiring managers. The ability to customize workflows and access real-time analytics makes managing the recruitment process efficient and scalable. It’s also a big plus that the candidate experience is seamless and reflects well on our brand. I appreciate how quickly the support team responds and clearly addresses my concerns. I especially love how easy it was to create our company Career page! **What do you dislike about Pinpoint?** The platform offers a wealth of data collection capabilities, but some areas lack customization. I’d prefer if admins had more control over which fields or options are collected, as this flexibility could better support our sourcing strategy and align with our company’s specific needs. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint is streamlining and centralizing our entire hiring process, making it easier to manage multiple roles, track candidates, and collaborate with hiring managers in one place. It reduces manual admin work through automation, improves visibility with real-time analytics, and helps us deliver a more professional and consistent candidate experience. Overall, it saves time, keeps our team aligned, and supports more strategic, data-driven hiring decisions. **Official Response from Ryan Lewendon:** > Thanks for the thoughtful review! It’s great to hear that Pinpoint is making your hiring process more efficient and scalable, especially across multiple roles and stakeholders. Love that the career site tools and real-time analytics are hitting the mark, and that the support team’s keeping things smooth for you. Thanks again for the feedback The Pinpoint Team ### 41. Solid ATS with fast customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Pinpoint?** I'm about 2 months into using Pinpoint and have been so pleased with the level of automation, customization and customer service. Whether it was my onboarding support, Kee (who keeps checking in), or the live chat feature, I never feel alone or unsupported. I'm most pleased with the level of automation and time saving we've already seen having lost our coordinator role and now are needing to reduce the administrative time more than ever before. So far, so great. **What do you dislike about Pinpoint?** There isn't anything I truly dislike yet, but there are more customizations I'd want, or tweaks to make templates where there aren't today. I'd love the ability to customize text on career site buttons where I'm reliant on the Pinpoint team today, but those customizations are so minor. I definitely want more education and training tools for hiring manager, & interviewing team onboarding and refreshers that I can tailor to my org. **What problems is Pinpoint solving and how is that benefiting you?** Time for administrative components of Recruiting **Official Response from Ryan Lewendon:** > Thanks so much for the thoughtful review! Really glad to hear Pinpoint’s helping you save time, especially at such a critical moment without a coordinator in place. Automation and customization are exactly what we aim for, so it’s brilliant to hear you’re seeing the value early on. Kee will be thrilled with the shoutout! And your feedback on button text and hiring manager training is noted. We’re always working to make things easier on your end. Thanks again The Pinpoint Team ### 42. Streamlined Candidate Tracking and Easy Stage Management **Rating:** 4.5/5.0 stars **Reviewed by:** Megan H. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Pinpoint?** I like how we can track all the stages and easily go between stages. I also love being able to queue candidates up to make it more streamlined. **What do you dislike about Pinpoint?** The messaging feature with candidates is tough- it is hard to stay on top of messages and really easy to miss people. **What problems is Pinpoint solving and how is that benefiting you?** They are helping us solve hiring quickly which is great! ### 43. Great platform, with plenty of automations to make your life easier! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Pinpoint?** The platform is very straightforward to use - it's very easy to set up new users and manage their access. There is a chat options where you can reach Customer Support, so you can get help on anything you need very quickly. Managing the hiring process end to end is great, scheduling interviews is automated, you can create as many templates as you want and now that workflow automations have been created, it's even easier to just look after what's essential, and let the system do the rest. **What do you dislike about Pinpoint?** I think the reporting function needs updating. It's great to be able to generate reports, but they still need a lot of manual reviewing and manipulation after being pulled, this is because their filtering is not great. Customer Support is amazing 99% of the time, but some other times you have to wait days before getting an answer, and you will have to follow up. A lot of issues that weren't solvable in a day have been left with the developers, only to have to chase monthly to try and get to a conclusion. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint allows me to make the process of scheduling interviews a lot easier. Calendars are automatically synced, and all we need to do is press a button and select availability. This saves us a lot of time, especially when we have to coordinate several calendars at once. **Official Response from Ryan Lewendon:** > Thanks so much for the thoughtful review! We're glad to hear Pinpoint is saving you time and making hiring smoother with automations and easy scheduling. Appreciate your honest feedback on reporting and support delays - both are noted. ### 44. User-Friendly ATS with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jodie S. | Culture & Talent Acquisition Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Pinpoint?** We've been using Pinpoint as our first ATS at Bede, and I’m really glad we chose this platform. It’s incredibly easy to use, both for our hiring managers and candidates, and we’ve never had any issues with accessibility or navigation. The reporting tools are solid and there are so many customisable features that make the recruitment process smoother. But the real standout is the customer support - no matter the query, big or small, the team is always just a message away and genuinely happy to help. Overall, Pinpoint has made our recruitment process more efficient and enjoyable, and I’d definitely recommend it to any team looking for a reliable, user-friendly ATS. **What do you dislike about Pinpoint?** Absolutely nothing - the platform is a dream. **What problems is Pinpoint solving and how is that benefiting you?** As the sole person managing Talent Acquisition in a growing business, Pinpoint has been a game-changer in helping me stay organised and manage my workload efficiently. The platform ensures that both candidates and hiring managers have a smooth, well-structured experience, making the entire recruitment process more streamlined and engaging. With Pinpoint, I can easily track applications, keep hiring teams aligned, and provide a consistent, positive journey for everyone involved. **Official Response from Ryan Lewendon:** > Thanks so much for the kind words Jodie! We're thrilled Pinpoint has helped streamline your recruitment and made life easier as your team grows. It's great to hear both candidates and hiring managers are having such a smooth experience. 'The platform is a dream' - we might steal that! ### 45. Excellent portal for organising talent workflows and fantastic customer support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Pinpoint?** Very easy for hiring managers and panellists to review and proceed the applications of candidates. The scheduling of interviews and syncing to the necessary calendars is very useful. The customer support team are extremely helpful and quick to assist with any queries. **What do you dislike about Pinpoint?** Can be some jumping around the various template sections when first setting up a job and it's automations. It would be useful to be able to jump to/preview email templates directly from the job stages section to have an overarching view of the configured automations. **What problems is Pinpoint solving and how is that benefiting you?** Redaction features to anonymise candidates is useful for ensuring compliance with our diversity standards. The automations and scheduling make things easier for hiring managers to manage jobs with a high volume of candidates whilst the candidates themselves experience a seamless experience. **Official Response from Ryan Lewendon:** > Thanks so much for your thoughtful feedback! We’re really glad to hear Pinpoint’s helping your hiring managers and panellists work more efficiently, and that our customer support team has had your back along the way. Noted on the template navigation too; we’re always looking for ways to streamline setup, so that kind of input is really valuable. Thanks Great to see the redaction tools supporting your diversity goals as well - that’s exactly what we built them for! ### 46. Easy to use and always improving **Rating:** 5.0/5.0 stars **Reviewed by:** Maggie H. | Chief of Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Pinpoint?** Easy for my whole team to use, stellar customer service, and they're always looking for ways to make their product better. Any time I have questions or feedback they're quick to reply. You can tell they're really trying to build the best product with, and for, their customers. **What do you dislike about Pinpoint?** Nothing that they're not quick to reply on, listen to, or take feedback regarding! **What problems is Pinpoint solving and how is that benefiting you?** Simplifying communication and keeping everything in a single space. As a startup without a centralized recruitment team, I need lots of different individuals to have access to the platform and interact with candidates. Pinpoint makes it super simple. Love their automations and interview scheduling as well! **Official Response from Ryan Lewendon:** > Thanks so much Maggie! We're really glad Pinpoint is helping your team stay connected and streamline hiring. It's great to hear our support and continuous improvements are making a difference. ### 47. Pinpoint Help Feature **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Pinpoint?** The Pinpoint live support feature has been a fantastic tool, especially during our Go-Live/Kick off. The whole support team are professional, informative and eager to help. The wait time for a response is extremely low, usually a response is given in under 5 minutes, which means you can action your query whilst it's fresh in your mind. **What do you dislike about Pinpoint?** Visually not the most appealing, personally not a fan of the colours chosen. It can be a little clunky, though there are features that assist with getting around the system easily, I'm sure there will be more in the future and some is likely user error. **What problems is Pinpoint solving and how is that benefiting you?** It makes the recruitment process more transparent, for our line managers, agencies and candidates. It makes scheduling interviews, especially where an interview panel is across multiple time zones, a breeze. It has made reporting on recruitment metrics much easier. **Official Response from Ryan Lewendon:** > Thanks for the great feedback! We're glad the live support has been so helpful, especially during your implementation. The team work really hard to keep wait times to a minimum, so it's always great to see it called out here. Appreciate your thoughts on the visuals. ### 48. Really easy to use - extremely efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Isla J. | Research and Operations Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Pinpoint?** Clear, helps move candidates through the process well. Easy to use once you get used to the way things work! I use it daily - customer support is great too. **What do you dislike about Pinpoint?** Nothing comes to mine - can take a while to learn how the platform works but once you are used to it, its really helpful **What problems is Pinpoint solving and how is that benefiting you?** Candidate management - being able to have candidates all in one place has really helped efficiency **Official Response from Ryan Lewendon:** > Thanks Isla! Glad to hear Pinpoint’s made your day-to-day smoother, and that managing candidates all in one place has boosted your efficiency. Really appreciate the shoutout to our support team too! And totally hear you on the learning curve, we’ll keep working to make that first-time experience even easier. Appreciate the review! ### 49. Pinpoint has revolutionised the way we recruit and brought us huge success **Rating:** 5.0/5.0 stars **Reviewed by:** Vicky W. | Head of HR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Pinpoint?** Pinpoint is simple to configure and easy to for hiring managers to navigate, it can be tailored to suit your organisational culture and tone and feel and this is something we had previously struggled to address with our existing recruitment practices. It has brought about improved engagement with applicants and our hiring managers and reduced our time to hire. We saw a successful return on investment in less than 6 months. Our recruitment process has come more slick, consistent, transparent and fair as a result. We have attracted exceptional talent who have gone one to become highly successful employees and I couldn't be happier with our system. **What do you dislike about Pinpoint?** There is nothing I dislike, I would highly recommend it. **What problems is Pinpoint solving and how is that benefiting you?** As a smaller company who is unable to attract candidates purely through brand, we are reaching a wider pool than we previously did. The transparency of the system to all users is key as a small HR team. It allows us run a fair and transparent recruitment process without any unintential bias and maintain applicant engagement. **Official Response from Ryan Lewendon:** > Appreciate the wonderful feedback! We're thrilled to hear how Pinpoint has helped you create a fair, efficient, and engaging recruitment process, and that it’s delivering real results. It’s especially great to hear the system is helping you attract and retain top talent. Thanks again Vicky. ### 50. Participation 2.0 **Rating:** 4.5/5.0 stars **Reviewed by:** Matius K. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Pinpoint?** The ability for different interviewers to join in the platform as different roles, interview questions that could be ranked and weighted, having the hiring manager see how their panelist rated the candidates, and having candidate background and resume all in one platform. The analytics is super relevant and also a hiring manager ability to see what other hiring manager's questions is a time saver. I also think the candidate experience in applying for jobs at our organization is so much better because, it is easer to apply to our jobs now, we can set automated replies, we also get to set different processes for stages of hiring that is transparent, and other internal processes can be customized to our needs. This makes our approach with new candidates more personable. I highly recommend Pinpoint. **What do you dislike about Pinpoint?** Apart that Pinpoint is easy to use, and that the customer support is superior...what is there to dislike? **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint automates paperwork, and candidate tracking that saves us / small business time. It's really not about "money" because it's hard to quantify what we now have, except with time: access candidate database, how they did, what are our updated hiring profile stats, and getting feedback from candidates on the process. My staff have sung praises for Pinpoint and how it has eased their ability to interview, and review candidates. **Official Response from Ryan Lewendon:** > Thanks, Matius! We're so glad Pinpoint is making your hiring process more collaborative, efficient, and candidate-friendly. It’s great to hear how much your team values the platform. We really appreciate the high recommendation! ## Pinpoint Discussions - [What does Pinpoint Hq do?](https://www.g2.com/discussions/what-does-pinpoint-hq-do) - [What is the use of Pinpoint Hq?](https://www.g2.com/discussions/what-is-the-use-of-pinpoint-hq) - [How much is pinpoint software?](https://www.g2.com/discussions/how-much-is-pinpoint-software) - [What is pinpoint HQ?](https://www.g2.com/discussions/what-is-pinpoint-hq) - [View Pinpoint pricing details and edition comparison](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-09+18%3A12%3A09+-0500&secure%5Bsession_id%5D=8e5ddb7d-be89-4a10-bed6-7375795b1a69&secure%5Btoken%5D=d53523de0afab98a360201e6264ef6cde51b8d30d84bf9238e60d7c2a6ac84fc&format=llm_user) ## Pinpoint Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Adonis](https://www.g2.com/products/adonis-adonis/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - 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[Zapier](https://www.g2.com/products/zapier/reviews) - [Zinc](https://www.g2.com/products/zinc-work/reviews) - [Zinc](https://www.g2.com/products/zinc/reviews) - [ZipRecruiter](https://www.g2.com/products/ziprecruiter/reviews) - [Zoom AI Companion](https://www.g2.com/products/zoom-ai-companion/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Pinpoint Features **Platform Basics** - Interoperability - Performance - Reporting **Basics** - Reporting - Interoperability - Performance **Platform Basics** - Interoperability - Performance **Platform Functionality** - Sourcing and Candidate Identification - Job Posting - Interview Scheduling - Applicant Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Recruitment Platform - Recruitment Platforms** - User Permissions - Sourcing - Interviews - Dashboard - Internationalization & Locationalization - Customization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Data** - Platform Search - Visualization **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Content** - Automation - Reminders - Email Template - Booking - Rescheduling **Platform Basics** - Interoperability - Performance - Integrations **Recruitment AI - Recruitment Platforms** - Candidate Matching - Gen AI in Talent Acquisition - Engagement **Agentic AI - Recruiting Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Content** - Automation - Content Creation - Content Library **Content** - Automation - File Sharing **Platform Performance** - Reporting - Monitoring **Platform Content** - Digital Strategy - Candidate Relationship Management - Employer Branding - Social Recruiting **Platform Additional Functionality** - Sourcing and Candidate Identification - Job Posting - Applicant Tracking - Unbiased Sourcing - Job Description Management **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Platform Performance** - Automation - File Sharing - Reporting **Agentic AI - Recruitment Platforms** - Adaptive Learning - Natural Language Interaction - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform Additional Functionality** - Dashboard - Mobility **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot ## Top Pinpoint Alternatives - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - 4.4/5.0 (3,830 reviews) - [Workable](https://www.g2.com/products/workable/reviews) - 4.4/5.0 (686 reviews) - [Lever](https://www.g2.com/products/lever/reviews) - 4.3/5.0 (2,080 reviews)