professionalism, willingness to help and answer questions Review collected by and hosted on G2.com.

Prices could be a little lower but you get what you pay for. I am willing to pay a bit more to get the level of service I am getting Review collected by and hosted on G2.com.

I appreciate that anytime I have a question, the Pilot team is quick with a helpful response. Review collected by and hosted on G2.com.

There has been a little bit of a learning curve, specifically with our AP process and using Bill.com Review collected by and hosted on G2.com.

Quick communication and flexible and understanding attitude. Review collected by and hosted on G2.com.

Sometimes hard to get the full attention given this is an outsourced group. Review collected by and hosted on G2.com.

What we like about Pilot is that they are highly experienced, take time to understand our very particular business needs and nuances, and have amble coverage to always ensure that we have the support we need to keep our books in order. Review collected by and hosted on G2.com.

Pilot brings rigor and process that they've implemented across hundreds / thousands of other companies that they serve, which means that your company needs to adapt to their process. My opinion is that their process is pretty straightforward and easy to adopt, but something to note. I would say the timeline to get the books closed is also on the long side; I wish we could close the books sooner in the following month. Review collected by and hosted on G2.com.

After a big miss on servicing our account, we have been well taken care of. That is still in process, so pending a higher rating! It was very meaningful that the leadership team reached out to help us, since it is a service that our company really needs. Review collected by and hosted on G2.com.

Not yet, they are working on our account, so I can update this later. Review collected by and hosted on G2.com.

Their team is friendly, highly responsive, and incredibly capable. They not only provide expert support but also offer insightful suggestions that add real value, making collaboration seamless and efficient. Review collected by and hosted on G2.com.

So far, we haven't encountered any downsides. However, the pricing did represent an increase for us. That said, the value and benefits we've gained have made it a worthwhile investment. Review collected by and hosted on G2.com.

uses AI to automate a lot and is therefore a cheaper price Review collected by and hosted on G2.com.

Onboarding took about 6 months but they acknowledged they are working on speeding up onboarding. Review collected by and hosted on G2.com.

The most helpful aspect is that once you set it up you can truly be hands off and they take care of everything, and yo ucan refocus your time on productive activities. Review collected by and hosted on G2.com.

Not much really. Pricing could e slightly lower, but I wouldn't pay less for a worse service. Review collected by and hosted on G2.com.

Everything in my account is easy to access, and if I am struggling or have questions, it's easy to get in contact with someone for troubleshooting. Review collected by and hosted on G2.com.

I wish there was more included for early stage startups who are strapped for cash. It would incentivize them to stay with this service when they do have funding/revenue imo. Review collected by and hosted on G2.com.

I like most about Pilot the ease of answering any questions and resolving outstanding categorization issues they may have. Review collected by and hosted on G2.com.

I have yet to find anything that I dislike about Pilot. They are prompt with replies and we have had no issues. Review collected by and hosted on G2.com.