113 Pilot Reviews
Overall Review Sentiment for Pilot
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Their expertise with start ups, the kind and professional attention given to us, as well as getting us ready for funding opportunities. Review collected by and hosted on G2.com.
The pricing is a little steep for the little business, but I am glad it didn't stop us. Review collected by and hosted on G2.com.
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Pilot's messages section makes it easy to troubleshoot or coordinate charges. I can go back at any time to keep track of previous conversations. The interface is wonderfully designed in such a way that enables quick and easy navigation to the information I need. Review collected by and hosted on G2.com.
I have to wait until the end of the month to see my company financials. I understand the process because it builds trust and establishes financial accuracy, but I'm left wondering what my current expenditure is halfway through a cost intensive month. Review collected by and hosted on G2.com.
Their team is amazing. Every human we've interacted with has been professional, knowledgable, and gone above and beyond to ensure a smooth onboarding. Review collected by and hosted on G2.com.
None so far! Initially their process felt more geared to SaaS businesses, but they are able to support professional services just as well. Review collected by and hosted on G2.com.
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Pilot support is incredibly responsive and very helpful with day-to-day issues as well as unique situations. Review collected by and hosted on G2.com.
Pilot is a bit more expensive than a single cheap accountant or do-it-yourself books but they are incredibly competant, comprehensive, and I wouldn't trust another service nearly as much. Review collected by and hosted on G2.com.
We don' t have to worry about the month-end process. They handle everything and ask really good questions to make sure they are accounting properly. Review collected by and hosted on G2.com.
The pricing is a bit more than we would prefer. Additionally, response time sometimes is longer than we would prefer. Review collected by and hosted on G2.com.
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Great service, like how the interface with QuickBooks - they are handling all the things I disliked about bookkeeping! Review collected by and hosted on G2.com.
No complaints, actually. I think they are doing a great job. Review collected by and hosted on G2.com.
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The best thing I like is Pilot always reminds us what we should do for the next step and the deadline for the tasks so that we can plan for the jobs earlier and not miss them. Review collected by and hosted on G2.com.
Although our Pilot accounting manager has changed several times, they still finish our books professionally. Review collected by and hosted on G2.com.
I like best that we have a dedicated team, but we also have access to other experts and could expand our service with them if we needed to (e.g. getting a fractional CFO or having Pilot do our taxes). Review collected by and hosted on G2.com.
I don't really dislike anything about pilot, but sometimes it seems we aren't their core market, as their marketing emails always seem to target vc-backed startups (we are a small consulting group). Review collected by and hosted on G2.com.
The rep at Pilot has a great understanding of our issues and provides a level of knowlege that allows for a great experience Review collected by and hosted on G2.com.
I wish I could hire our represenative directly. That speaks to how well we enjoy the interaction. Review collected by and hosted on G2.com.