Mindbody Reviews & Product Details - Page 2

Nothing, stay away. You will be severely disappointed. Review collected by and hosted on G2.com.

I have been with Mindbody for over 10 years. At first they were a great solution for my gym. Over the past 2 years they have gotten progressively worse. Their customer service is a joke ans non existent. Their payment processing company that they force you to use continues to randomly take chargebacks out, even when not requested by clients. They recently took $1600 out of my account for a chargeback, and the customer didn't request it and even fought with me against the charges. They called their bank, mindbody and the payment processor, and essentially was told "too bad". $800 of the $1600 was returned to my client (who then paid me back), and then took another $800, but it was never paid back to the customer. So basically they just took money out for their own benefit.

And good luck getting Mindbody to respond or even care about your problems. Previous problems have taken over 2 weeks to resolve, which included over 10 phone calls and countless emails that are NEVER responded to.

For the love of God and your business, never use Mindbody. We are in the process of switching, which is a nightmare in itself. Review collected by and hosted on G2.com.

Mindbody has allowed for easy access to the classes I want to sign in for. Saving a spot to ensure you get to go to the class times that fit best in your schedule. Review collected by and hosted on G2.com.

On the odd occasion Mindbody will have an error message when trying to book a class and I end up having to shut down the app and log back in, in order for the error message to go away. Review collected by and hosted on G2.com.

It's relatively easy for our clients to use for class bookings and purchasing packages/contracts. As a multi-location business, their recent update to allow toggling between sites has been wonderful! Best upgrade in ages. Review collected by and hosted on G2.com.

Lots of room for growth in all the reporting functions. The MindBody software itself is a outdated, and there seems to be hesitancy within the organization to make any advancements or meaningful improvements. Review collected by and hosted on G2.com.

I do like that there is a capability to keep all the information in one place for students. Review collected by and hosted on G2.com.

I dislike how confusing it is to use. The costumer service hasn't always been very helpful either. Review collected by and hosted on G2.com.

The services they provide, like the deals 7 days Intro Pass Review collected by and hosted on G2.com.

the downside i have observed is the low response rate Review collected by and hosted on G2.com.

There are a variety of utilities of Mindbody that can assist in operations to run an entire business. Review collected by and hosted on G2.com.

The app is not intuitive so it requires a lot of extra training to understand how to reach its full potential. Review collected by and hosted on G2.com.

I guess at the time, the biggest asset was clients were familiar with it and had used it before so I didn't have to teach them how to use it and they were comfortable. Review collected by and hosted on G2.com.

It was cumbersome - functionality is outdated. There were lots of hidden charges and expense, and it was expensive to begin with. When I had an issue, I was told to find my own workaround. There were no updates. Review collected by and hosted on G2.com.

It worked after convoluted and badly configured separate products Review collected by and hosted on G2.com.

Way too expensive. Horrible UI. Way too complicated to do day-to-day activities. Review collected by and hosted on G2.com.

A lot of features and flexibility if you business is big enough. Marketing and reporting tools are good. Review collected by and hosted on G2.com.

It's too much for small/medium gym. You pay the same price but use only

10% percent of the features. Very complex menu, user interface. Manuals are also not easy to understand. Review collected by and hosted on G2.com.

I appreciated how many features Mindbody had for various types of fitness and wellness businesses, but it was too much to navigate and incredibly hard to keep my data organized and clean. Review collected by and hosted on G2.com.

It was very challenging to use, organize, and not user-friendly from a client perspective. Review collected by and hosted on G2.com.