---
title: Mindbody Reviews
meta_title: 'Mindbody Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 521 reviews by the users' company size, role or industry
  to find out how Mindbody works for a business like yours.
aggregate_rating:
  rating_value: 3.7
  review_count: 521
  scale: '5'
date_modified: '2026-06-30'
parent_category:
  name: Fitness
  url: https://www.g2.com/categories/fitness
---

# Mindbody Reviews
**Vendor:** Playlist  
**Category:** [Gym Management Software](https://www.g2.com/categories/gym-management)  
**Average Rating:** 3.7/5.0  
**Total Reviews:** 521
## About Mindbody
Get an all-in-one business management platform built for fitness, wellness, and beauty businesses. Everything you need to run and grow your business lives in one place. Just a smarter, simpler way to manage your business every day. Grow your clients: The Mindbody app connects you to 3M+ active users who are searching, booking, and buying right now. New clients can discover your business, book a class, and pay. More visibility means more bookings and more revenue. Build a Branded app: Clients can download a branded app from the app stores to book & manage their memberships in a custom booking environment. This add-on service gives you the benefits of a custom app without the hassles or cost of custom development. Fill your schedule: Managing classes and appointments is simple with Mindbody's scheduling tools, even on the go with the Mindbody Business app. Set up your calendar once and sync everywhere—your website, the Mindbody app, and every touchpoint. Use modern payments: Integrated payment processing is built for your growth. Reduce costs, automate recurring revenue, and run your business more efficiently. Stay connected with SmartDesk: Answering questions and increasing bookings, SmartDesk embraces an automation-first customer experience—all while your team is busy working with clients IRL. Make data-driven decisions: With our business reporting, you get metrics and analytics, giving you the power to make real-time adjustments. More than 40,000 fitness and wellness businesses trust us to handle the day-to-day—so they can focus on what they do best.



## Mindbody Pros & Cons
**What users like:**

- Users find Mindbody **exceptionally easy to use** , enjoying seamless scheduling and convenient automation features for better client engagement. (54 reviews)
- Users value the **helpful and responsive customer support** of Mindbody, enhancing their overall experience and efficiency. (37 reviews)
- Users appreciate the **intuitive user-friendliness** of Mindbody, enhancing organization and client interaction effortlessly. (29 reviews)
- Users value the **personable and efficient customer service** of Mindbody, ensuring prompt assistance and support. (21 reviews)
- Users love the **intuitive and user-friendly** design of Mindbody, enhancing organization and ease of use daily. (21 reviews)
- Scheduling (19 reviews)
- Helpful (18 reviews)
- Users appreciate the **easy navigation of client profiles** , allowing for efficient management and organization of client information. (16 reviews)
- Reporting (16 reviews)
- Setup Ease (16 reviews)

**What users dislike:**

- Users struggle with **poor usability** in Mindbody, facing complexities and inconsistencies that hinder their overall experience. (26 reviews)
- Users are frustrated with **missing features** , including lack of invoice generation and insufficient AI support for inquiries. (24 reviews)
- Users note that the **pricing is quite high** , especially considering the performance issues after the latest update. (20 reviews)
- Users report **feature issues** with Mindbody, including difficulty in setting unique parameters and cumbersome processes affecting usability. (19 reviews)
- Users express frustration over the **lack of features** in Mindbody, limiting usability and integration with other tools. (15 reviews)
- Limited Features (15 reviews)
- Users face persistent **app issues** with Mindbody, experiencing crashes, bugs, and poor integration affecting their overall functionality. (14 reviews)
- Users often face **frequent software bugs** in Mindbody, complicating bookings and customer service, with limited tech support. (14 reviews)
- Payment Issues (13 reviews)
- Users report frequent **technical issues** with Mindbody, citing bugs, downtime, and unreliability that hinder their experience. (12 reviews)

## Mindbody Reviews
  ### 1. Useful Room Alignment, but Constant Updates Make It Harder to Use

**Rating:** 2.5/5.0 stars

**Reviewed by:** Mira R. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 01, 2026

**What do you like best about Mindbody?**

I like the number of settings available, especially the ability to align rooms. Account tracking is also helpful.

**What do you dislike about Mindbody?**

Constant updates that are usually unhelpful. They make the program harder to use, not easier.

**What problems is Mindbody solving and how is that benefiting you?**

As stated above

  ### 2. Comprehensive Platform with Dynamic Pricing but Needs Unified UX

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jen M.

**Reviewed Date:** October 25, 2025

**What do you like best about Mindbody?**

I find Mindbody to be a unified and comprehensive platform that effectively supports running my studio. Its well-known status in the industry and the community around it provide me with a robust network of shared knowledge and support. I particularly appreciate its dynamic pricing capabilities, which intelligently adjust according to class availability, thereby maximizing revenue potential without relying on third-party services. The platform's ability to market offers online effectively aids in reaching a wider audience. Additionally, the analytics features are invaluable as they offer a straightforward way to comprehend business operations and identify potential opportunities for growth. I also value the marketing suite add-on, which enhances my marketing efforts. Despite its higher price point, the comprehensive nature and the compelling value proposition of Mindbody make it a worthy investment, even for multiple locations. Its leadership status in the industry stems from its comprehensive offerings and willingness to help users learn and utilize the software effectively.

**What do you dislike about Mindbody?**

I find the learning curve a bit challenging sometimes, particularly when handling tasks like creating accounts and permissions, and navigating between the desktop and app versions of Mindbody. Additionally, I would like a more seamless experience across all platforms—app, desktop, and branded app. There should be consistency in data collection across these platforms to avoid any variations.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody provides a unified platform for payment, booking, and marketing, benefiting from dynamic pricing and online marketing to optimize class filling and revenue. The analytics offer easy insights to seize business opportunities.

  ### 3. Great Experience with Melissa

**Rating:** 4.5/5.0 stars

**Reviewed by:** JoAnn L. | Escrow Closer, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 16, 2026

**What do you like best about Mindbody?**

I like my rep Melissa a lot but sometimes I feel like Mindbody is very hard to use

**What do you dislike about Mindbody?**

How hard it is to navigate and set things up

**What problems is Mindbody solving and how is that benefiting you?**

Booking for classes and payments

  ### 4. Small Businesses Need To Be Aware

**Rating:** 0.0/5.0 stars

**Reviewed by:** Kate S. | Director of Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 03, 2025

**What do you like best about Mindbody?**

Upfront sales pitch was very slick and the system looked promising.

**What do you dislike about Mindbody?**

We signed up to Mindbody with high hopes, but our onboarding and early use of the system have been among the most frustrating business experiences I’ve ever had. Despite extensive efforts on our side — including trying to work constructively with multiple contacts across different departments — the service has been chaotic, slow to respond, and riddled with technical problems.

Key issues have included:
Broken booking links at launch
Missing client data on import
Passes and login functions not working across locations
Persistent log-in loops and access errors for clients
Ongoing bugs in the staff and back-office systems
Unstable client experience requiring frequent browser cache clears
Failure to correctly apply free trial periods and subscription credits
Multiple issues raised, ignored, or delayed for weeks at a time

Most damaging of all has been the impact on client trust and our professional reputation. After nearly a month of firefighting problems and receiving minimal or no response from support, we’ve had to migrate to an alternative system — just to protect our business from further disruption.

Despite acknowledging many of these issues and even apologising in writing, Mindbody is now refusing to release us from our contract — locking us into a 24-month term on a system that is unusable. At this point, we are beginning to explore legal options.

If you’re a small or growing wellness business that can’t afford weeks of instability and reputation damage, I would advise extreme caution before committing to this platform.

**What problems is Mindbody solving and how is that benefiting you?**

None

  ### 5. Efficient for Yoga Studios, Needs Simplification

**Rating:** 3.5/5.0 stars

**Reviewed by:** Matthew S.

**Reviewed Date:** January 30, 2026

**What do you like best about Mindbody?**

I like the ease of signing people in to class and printing out class rosters with Mindbody. I also enjoy the fast, efficient check-ins and the ability to sort by last name, which make managing the yoga studio smoother.

**What do you dislike about Mindbody?**

It takes several 'clicks' to achieve a certain outcome. Like mat rental for instance. Seems like too many steps to do something simple.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody helps manage class registration, programming, and payments while integrating with Constant Contact. I appreciate how it makes signing people into class fast and efficient, especially with sorting by last name and printing class rosters.

  ### 6. Comprehensive Fitness Management App That Streamlines Bookings

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ashley A. | Account Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about Mindbody?**

A well rounded app for fitness business management including class and training booking and more

**What do you dislike about Mindbody?**

The most major thing is the inability to set unique parameters for individual classes. For example, we have a policy that you must sign up 1 hour before class but we want to make this window different for our very early morning classes so they have to sign up the night before and it is not possible

**What problems is Mindbody solving and how is that benefiting you?**

Classbooking, schedule management and more

  ### 7. Amazing, Always-Ready Customer Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 09, 2026

**What do you like best about Mindbody?**

The customer service is amazing. They are always ready to help..

**What do you dislike about Mindbody?**

Some customer have had troubles logging or making appointments from time tom time

**What problems is Mindbody solving and how is that benefiting you?**

There are many problems they solve, like booking all my customers, taking care of the memberships and payments.

  ### 8. Efficient Scheduling but Notifications Need Improvement

**Rating:** 2.5/5.0 stars

**Reviewed by:** Bianca L.

**Reviewed Date:** February 01, 2026

**What do you like best about Mindbody?**

I like being able to view my client appointments and information quickly. I find it helpful that I can track appointments and cancellations more easily. I like switching between day and week views of my schedule to better manage my time. The color coding of appointment status, such as confirmed, arrived, and paid, helps me stay organized.

**What do you dislike about Mindbody?**

I dislike that clients who have a Mindbody account can cancel appointments without me being notified of the cancellation.

**What problems is Mindbody solving and how is that benefiting you?**

I use Mindbody for viewing client appointments and tracking cancellations easily.

  ### 9. Streamlined Scheduling with Easy Interface, Needs App Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Patrick C.

**Reviewed Date:** January 31, 2026

**What do you like best about Mindbody?**

I use Mindbody to schedule clients at work, and I find that it streamlines scheduling and booking really fast. I like that the interface is nice and easy to use; it's pretty streamlined. The initial setup was pretty simple once we got everything in there.

**What do you dislike about Mindbody?**

I find the mobile app a little clunky. It's hard to book multiple sessions at once.

**What problems is Mindbody solving and how is that benefiting you?**

I use Mindbody to schedule clients at work, streamlining the process of scheduling and booking quickly.

  ### 10. Exceptional Support & Robust Features – Worth the Investment

**Rating:** 5.0/5.0 stars

**Reviewed by:** Myriam G. | Business Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2025

**What do you like best about Mindbody?**

Mindbody has been an incredible asset to our business. From the moment we signed on, the experience has been smooth and professional. The onboarding team was thorough and proactive, making the transition feel effortless. Since then, our account representative has been consistently helpful, responsive, and genuinely invested in our success.

The software itself is powerful and full of features that go far beyond basic booking. The marketing suite, automation tools, and client management features give us the edge we need to stay organized and grow our business. It’s clear that the platform is built with wellness businesses in mind.

Yes, Mindbody is on the higher end in terms of pricing—but the value is there. You’re not just getting a booking tool; you're getting a full business solution backed by a highly engaged support team.

Pros:

-Phenomenal onboarding and account support

-Intuitive platform with extensive features

-Powerful marketing and automation tools

**What do you dislike about Mindbody?**

Higher price point compared to other options, but justified by the feature set and support.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody helps us streamline client booking, payroll, sales tracking, and now even marketing : all in one place. It saves us time, reduces errors, and helps us retain more clients.

  ### 11. Very efficient for larger teams and growing businesses

**Rating:** 4.0/5.0 stars

**Reviewed by:** aurelija b. | Receptionist, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 04, 2026

**What do you like best about Mindbody?**

Mindbody can be very efficient,  especially if yiu are running a bigger company, or have lots of employees.

**What do you dislike about Mindbody?**

They do need to upscale appointment part as we do come up with some issues.

**What problems is Mindbody solving and how is that benefiting you?**

Bookings, payroll,  marketing

  ### 12. Exceptional Customer Service and Crystal-Clear Value—Plus Great Promotions

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandon H. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Mindbody?**

The customer service. Explaining somewhat complex things in simple terms. It is clear exactly what you get. And the promotions were VERY good.

**What do you dislike about Mindbody?**

more expensive than other CRMs that we have used in the past.

**What problems is Mindbody solving and how is that benefiting you?**

efficient scheduling, contract payments, recurring revenues.

  ### 13. Great Resource

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mariah M. | Recreational Center Supervisor, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2025

**What do you like best about Mindbody?**

its very simplified and easy to use. does not take a rocket scientist to use. it makes the whole schedule part easy and being able to take deposits and the whole process simple. i use it quite often, pretty much my whole shift so its apart of all of my shifts and one of my main focuses. it was easy to integrate and implement into as a new employee i was able to catch onto it pretty fast. i have never had to use the customer support function because its been so easy to use!

**What do you dislike about Mindbody?**

i think some of the functions can be a bit clunky looking in the checkout/POS section of mindbody, but thats my only gripe. that section of the website can be made  a little better.

**What problems is Mindbody solving and how is that benefiting you?**

for guests to be able to book, have a schedule, book online, point of sale.

  ### 14. Amazing customer service support; let's me run my business MY way

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rachel J. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 20, 2025

**What do you like best about Mindbody?**

The customer service line is not only always available, but also always helpful. They go to great lengths to support me and my business to ensure the software is doing everything I need it to do, correctly. They advocated on my behalf last year when the payment processor switched and my clients with HSAs were not able to use their accounts to make sure it was something that I would have access to again. I use it daily, I taught my receptionist to use it and she has a learning disability and was able to figure everything out to make my life as a practitioner easier. Everything I need to do, I can do. I love that it allows me to run reports, take notes, and do marketing. I've had MindBody for nine years and when I started they walked me through setup, when I upgraded, someone walked me through all the features. Another company recently tried to get me to switch and it wasn't even a question. I'm fully set to use MindBody longterm.

**What do you dislike about Mindbody?**

The tiered pricing can feel pricey to practitioners who are used to using free/cheap scheduling services, but if you're a bit of a control freak (like me), then you'll love being able to adjust all of the settings to your practice's specific needs. Some of the settings are minute and specific and hard to find on your own, but their customer service line is always available to help and has never let me down.

**What problems is Mindbody solving and how is that benefiting you?**

Online scheduling is huge for a massage therapist because we so often are not available for phone calls while giving treatments. It allows a lot of freedom for clients to book on their own and help me fill my schedule with ease. The check out process is smooth, I can run reports for payroll easily, I can block my schedule for vacation easily. Love all of the intuitive features.

  ### 15. Scheduling and Appointment andClass Management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Maria D. | Social work group facilitator, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 18, 2025

**What do you like best about Mindbody?**

I like the ability to add schedules, see other instructors' schedules, and see the class lists of who has signed up. We use MindBody for all our class and group sign-ups as well as individual appointments.

**What do you dislike about Mindbody?**

At times, some of the steps required to complete a task are not intuitive.

**What problems is Mindbody solving and how is that benefiting you?**

Scheduling classes and appointments, providing class lists, allowing clients to sign up for classes.

  ### 16. Effortless Client Scheduling and Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shea S.

**Reviewed Date:** January 28, 2026

**What do you like best about Mindbody?**

I love that Mindbody has a wonderful app that many people use to find new businesses. At this point, I love Mindbody, and everything seems to be integrated very well. The initial setup of Mindbody for my team was very easy.

**What do you dislike about Mindbody?**

There is nothing I dislike.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody lets my clients schedule sessions online easily and has a wonderful app that helps people find new businesses.

  ### 17. Streamlined Gym Management with Professional Appeal

**Rating:** 5.0/5.0 stars

**Reviewed by:** Katherine F.

**Reviewed Date:** December 22, 2025

**What do you like best about Mindbody?**

I really appreciate how Mindbody made booking and payment processing so much easier for my gym business. I like how organized and professional it looks, which benefits not just me but my clients as well. It makes my business look more valuable and aesthetically pleasing. Also, the initial setup was amazing because the Mindbody team helped me every step of the way.

**What do you dislike about Mindbody?**

I don't like the fees charged from each transaction.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody makes booking and payment processing much easier for my gym business.

  ### 18. Universal and Widely Used—Easy to Connect with Everyone

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chelsea P. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 20, 2026

**What do you like best about Mindbody?**

I like that its universal and most people use it.

**What do you dislike about Mindbody?**

Link sharing is not good. Not optimized for events.

**What problems is Mindbody solving and how is that benefiting you?**

The AI messenger is super helpful along with the texting platform.

  ### 19. Feature-Rich Plug-Ins, but Customer Service and Cost Could Improve

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Mindbody?**

Mindbody has many features and plug ins.

**What do you dislike about Mindbody?**

Customer service is just ok. Cost is high.

**What problems is Mindbody solving and how is that benefiting you?**

We are working on lead automation responses via text and email

  ### 20. Perfect for PT's

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kaleb L. | Personal Trainer and Coach, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about Mindbody?**

Everything is organized and it is very easy to make updates quickly and efficiently. It is easy to add new clients and update their schedules as needed. Just a very efficient tool for me and my clients' needs.

**What do you dislike about Mindbody?**

I wish the "block scheduling" was a bit smoother to manipulate. In other words, sometimes it is annoying trying to hit "accurately" place the block in the proper section to set my schedule, but this is honestly not a big issue, just something that I do not have the most patience for at times.

**What problems is Mindbody solving and how is that benefiting you?**

It is making managing client schedules and further gym management tasks very simple and organized.

  ### 21. Mindbody support staff is excellent

**Rating:** 4.5/5.0 stars

**Reviewed by:** Christine S. | office manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2025

**What do you like best about Mindbody?**

The support staff is great at helping guide us through whatever we need help with. They are patient and able to screenshare to walk us through the steps to be successful. They even send a follow up email with the overview.

**What do you dislike about Mindbody?**

The many services are pricey. I understand that all of the support comes with a cost.

**What problems is Mindbody solving and how is that benefiting you?**

Setting up charges for clients to purchase services remotely and attach discounts when needed to automatically happen when we turn it on. They helped us in the process of getting a branded app and even activating a bot on the site. When I have questions about settings they are very patient and helpful. I am able to screenshare with them and they walk me through the settings.

  ### 22. User-Friendly but Overwhelming for Advanced Features

**Rating:** 3.5/5.0 stars

**Reviewed by:** Joy J.

**Reviewed Date:** December 17, 2025

**What do you like best about Mindbody?**

I've been using Mindbody since we opened our small gym, and it's been user-friendly. 13 years ago, the initial setup was simple.

**What do you dislike about Mindbody?**

There are a lot of features that I honestly just don't understand, and the upgrades over the years have gotten too advanced for me because I haven't had the time to learn about them.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody helps me with scheduling clients, managing sales, and client communication effectively.

  ### 23. Feature-Rich and Supportive, But Pricey Compared to Competitors

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sara H. | Studio manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 28, 2025

**What do you like best about Mindbody?**

Mindbody has a lot of tools that are useful for me in running my business. The provide support to learn the best ways to utilise these tools.

**What do you dislike about Mindbody?**

The software is quite expensive compared to others in the market.

**What problems is Mindbody solving and how is that benefiting you?**

My clients re able to book into their sessions with relative ease using Mindbody software.

  ### 24. Integrated Scheduling and Merchant Processing That Just Works

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.)

**Reviewed Date:** May 24, 2026

**What do you like best about Mindbody?**

Integrated platforms for scheduling and merchant procession

**What do you dislike about Mindbody?**

The membership reports don't seem to match and Tech support doesn't have an answer.

**What problems is Mindbody solving and how is that benefiting you?**

Scheduling and merchant processing

  ### 25. I've been a happy mindbody subscriber for 11 years

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bethany M. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 10, 2025

**What do you like best about Mindbody?**

Mindbody has every feature I need to run my boutique yoga studio. I use the branded web so that clients can sign up for classes and manage their account right from my website. The reports are user friendly and help me keep on top of my business. Whenever I need help, the customer support responds very quickly and helps me right away. Over the years, my account reps have helped me to make full use of the marketing suite, automations, lead management and messenger, so I have multiple touch points to convert new leads to membership.

**What do you dislike about Mindbody?**

I wish that it was easier for people to sign up and pay for a guest.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody helps me run my entire business.

  ### 26. Exceptional Support and Service from Our Mindbody Rep, Alex Miller

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stacey Z. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 22, 2025

**What do you like best about Mindbody?**

We’ve been with Mindbody for years, and while the platform itself continues to evolve in great ways, what really makes the difference is the quality of service behind it. I want to give a huge shout-out to our Senior Account Executive, Alex Miller, for going above and beyond to support our studio.

Alex took the time to truly understand the unique needs and financial realities of our business and worked with us to find a solution that made it possible to implement a new marketing automation platform—something that will absolutely elevate our engagement and growth. He was responsive, flexible, and genuinely committed to helping us succeed.

It’s rare these days to find someone who leads with both heart and professionalism, and Alex did just that. We’re excited to see what’s ahead thanks to the support he’s provided. Grateful to have someone like him on our side.

—Stacey
Studio Zee Pilates

**What do you dislike about Mindbody?**

While the platform offers powerful tools, it can feel a bit overwhelming and complex at times—especially when trying to navigate setup or access support quickly. Some features require multiple steps or workarounds that aren’t always intuitive. That said, having a knowledgeable account executive like Alex has made a big difference in helping us get the most out of the system.

**What problems is Mindbody solving and how is that benefiting you?**

At Studio Zee Pilates, Mindbody helps us manage everything from client scheduling and payments to class packages, memberships, and instructor coordination—all in one platform. It’s allowed us to streamline operations, reduce administrative time, and create a smooth booking experience for our clients. Most recently, the addition of the Attentive marketing tools is helping us better engage with our community, improve client retention, and promote our specialized services like therapeutic Pilates and reformer series. It’s become an essential part of how we run and grow our studio.

  ### 27. Great Detailed Reports, But Pricey

**Rating:** 4.0/5.0 stars

**Reviewed by:** Asha Y. | Yoga Studio Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 14, 2025

**What do you like best about Mindbody?**

They have a good amount of details reports available.

**What do you dislike about Mindbody?**

The ease of use between the business app and online website. some client info, like CC do not always show up in both places. Limited features on the MB business app.

**What problems is Mindbody solving and how is that benefiting you?**

They are helping me to getting better systems in place for clients retention.

  ### 28. Effortless Class Copying and Convenient Reporting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 14, 2025

**What do you like best about Mindbody?**

I like being able to copy an entire year's worth of classes for the next fiscal year. I also like the reports - how convenient it is to download as an Excel and to find specific data. The customer service is also so personable and helpful. My requests have been quickly resolved.

**What do you dislike about Mindbody?**

I wish we could prioritize and assign multiple memberships for one client.

**What problems is Mindbody solving and how is that benefiting you?**

Allowing clients to sign up on the app or online.

  ### 29. Rich software that is our one-stop shop

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kristin S. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 12, 2025

**What do you like best about Mindbody?**

We use Mindbody to accommodate a number of different departmental functions that are interrelated. From booking our appointments, our customers are thus charged and our staff are thus paid. There are no extra programs or software I have to use to bring payroll data to the point of processing payroll. Amongst other features like this, there is a lot of integration. 24 hour customer support was also essential to us in our earlier years of using Mindbody when we were still learning to use the software to suit our needs.

**What do you dislike about Mindbody?**

Fitting our business needs into Mindbody's constraints have proved challenging at some points when we first began using it, but we have since adapted. It is a rich software, but there are always going to be system "catches" that do not work for your business.

**What problems is Mindbody solving and how is that benefiting you?**

Nothing new, but Mindbody is still serving the most important needs of our business for scheduling and processing appointments that I sought out signing on with Mindbody for in the first place.

  ### 30. Easy Booking, But Update Notifications Need Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** KarriLynn K. | Spa Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 24, 2025

**What do you like best about Mindbody?**

Ease of navigation and booking appointments.

**What do you dislike about Mindbody?**

Struggle with updates and not being notifies when changes are made - we log in and have to relocate everything which is very stressful!!!!

**What problems is Mindbody solving and how is that benefiting you?**

They are supposed to be updating many features, but we struggle with system reliability.

  ### 31. Mind Body Capital Is Great, But Approval Process Needs Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** J C. | Director Of Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 30, 2025

**What do you like best about Mindbody?**

mind body capital is the best thing about mind body

**What do you dislike about Mindbody?**

Not enough mind body capital after the first one is paid, takes long to get pre approved for a second mind body capital

**What problems is Mindbody solving and how is that benefiting you?**

it is solving organization and efficiency

  ### 32. Mindbody Review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Andi L. | Associate Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 20, 2025

**What do you like best about Mindbody?**

Class management, reporting features, client management.

**What do you dislike about Mindbody?**

Some reporting features are limited. 
In Marketing Suite, email feature is clunky and hard to use.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody is our class scheduling software. I run daily reports on sales, revenue, memberships, staff schedule, mailing lists, and more. The reporting feature is very important for my job. I also schedule classes and allocate rooms.

  ### 33. Comprehensive Class Scheduling and Easy Payments

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 15, 2025

**What do you like best about Mindbody?**

How it has all the classes schedule listed out, options to pay for classes , swim lesson

**What do you dislike about Mindbody?**

Sometimes it behaves odd like shows members non member rates

**What problems is Mindbody solving and how is that benefiting you?**

I think it has become a lot more user-friendly, and it's now convenient for the gym to check the class schedule, see which instructor is assigned, and find out whether a class has been cancelled or not.

  ### 34. Point of Sale Interface I Love.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Keri Joi T. | Administrative Assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 31, 2026

**What do you like best about Mindbody?**

The Point of sale interface is easy to use.

**What do you dislike about Mindbody?**

client info pages looks cluttered to me.

**What problems is Mindbody solving and how is that benefiting you?**

We are able to take attendance easily, and track inventory.

  ### 35. Super Easy to Find and Book Classes Nearby

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 02, 2026

**What do you like best about Mindbody?**

The ease of finding and booking classes nearby

**What do you dislike about Mindbody?**

on the staff side the interface seems outdated and confusing

**What problems is Mindbody solving and how is that benefiting you?**

Helps people find the gym

  ### 36. Well rounded for an interdisciplinary centre

**Rating:** 5.0/5.0 stars

**Reviewed by:** Willow Wellness I. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 11, 2025

**What do you like best about Mindbody?**

Mindbody has been helpful at allowing me to showcase the diversity of our services, from workshops to classes to health services. Customer support is top notch with ready access and very quick follow-up. The application easily integrates with my website using the branded web features as well.

**What do you dislike about Mindbody?**

Mindbody continues to upscale its product through ongoing updates that only make this product better for me as a business owner - and ultimately, for the consumer.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody supports me in overall efficiencies by making scheduling much easier. With its online capacity, many of my clients book online, saving administrative time.

  ### 37. Behind-the-scenes Team for a Sole Proprietor

**Rating:** 4.0/5.0 stars

**Reviewed by:** Rachel J. | Owner, Massage Therapist, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 25, 2025

**What do you like best about Mindbody?**

There was an entire orientation offered, my upgrade was discounted and offered full training, they have amazing customer service who can either help with my problem or do their best to try to solve it or send it up the ladder. I feel like it is an intuitive program to use, and if there is a setting I'm having trouble with (which rarely happens in the nearly 9 years I've used MindBody) it is usually something tiny and hidden that customer services solves for me. They treat me with respect; they don't expect me to know technical jargon, but they also don't speak to me like I've never seen a computer before. It's the perfect balance, and they've made being a small business owner that much easier. I had a HUGE issue when the backend payment processor company changed and they worked diligently with me, advocating for me with the bigger company, to help me find a way to make my business continue working for my clients.

**What do you dislike about Mindbody?**

It's like a lot of the other scheduling sites; there are all of these amazing features, but it's all based on a hierarchal payment scale that doesn't always feel viable for a small business starting out, or worth the payment, even if the features are helpful, they aren't helpful ENOUGH all the time. 
I'm not the biggest fan of subscriptions in general, but this is one that feels worth the monthly payment, even if just for the customer support.

**What problems is Mindbody solving and how is that benefiting you?**

MindBody's scheduling service makes it possible for clients to schedule on their own time, rather than wait for me to be in the office (and not in a massage appointment!) in order to book an appointment themselves. People like the convenience of consulting their own schedules and my availability. I also have the ability to keep their card information (encrypted, of course) on file, which so many people love because they don't even need to bring their phone and wallet inside (it's a small town so locking the car is enough), and while getting a massage, it's fewer things to forget once massage brain kicks in! MindBody also accepts HSA/FSA cards, which my clients are so appreciative of because many of them can afford to come more often when they need to, rather than worrying about their monthly budget because it's already factored in. They're receiving pain management, stress management, surgery and injury rehabilitation, and it's a convenient form of payment.

  ### 38. Mindbody Capital

**Rating:** 5.0/5.0 stars

**Reviewed by:** J Crewe C. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 24, 2025

**What do you like best about Mindbody?**

Mind body capital as a feature is the beat part to help scale a business

**What do you dislike about Mindbody?**

More mind body capital offers more often

**What problems is Mindbody solving and how is that benefiting you?**

Organization

  ### 39. A solid system with strong reporting capability

**Rating:** 4.0/5.0 stars

**Reviewed by:** Laurence A. | Founder & Managing Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 10, 2025

**What do you like best about Mindbody?**

Mindbody's reporting suite is second to none.  it has improved drastically over the last year.  the system is also easy to use for customers and has been very stable

**What do you dislike about Mindbody?**

the branded app needs a rethink.  customers should be able to do more on it (filter / purchase retail etc..)

**What problems is Mindbody solving and how is that benefiting you?**

mindbody is our main data system.  all bookings, client info, revenue etc... is recorded in mindbody very effectively

  ### 40. Amazing, Easy-to-Navigate Marketing Suite

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 30, 2026

**What do you like best about Mindbody?**

The marketing suite is amazing and I love that it is easy to navigate.

**What do you dislike about Mindbody?**

The updates can lead to customer confusion and I do not like that we can not link directly to Quickbooks

**What problems is Mindbody solving and how is that benefiting you?**

The marketing suite has amazing drip campaigns for clients that have not booked for awhile, it saves us a lot of time.

  ### 41. Exceptionally User-Friendly and Reliable Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 16, 2025

**What do you like best about Mindbody?**

The platform is very user-friendly, with everything clearly organized and easy to locate on the website. I use it every day and rarely encounter any problems.

**What do you dislike about Mindbody?**

I can't think of anything negative to mention.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody offers a unified system that handles scheduling, client management, payments, and staff coordination all in one place.

  ### 42. Excellent Customer Service and User-Friendly Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 11, 2025

**What do you like best about Mindbody?**

Good customer service. Easy to use. Reports

**What do you dislike about Mindbody?**

One time I was locked out of my account and my account was given to another CTC (Certifed Training Center) without my permission and taken over by a business that is not mine. It was a rough time.

**What problems is Mindbody solving and how is that benefiting you?**

Leads, we need more leads

  ### 43. All-in-One Solution That Covers Every Need

**Rating:** 4.0/5.0 stars

**Reviewed by:** Lance B. | owner/COO, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 31, 2025

**What do you like best about Mindbody?**

includes everything needed to manage a small/medium sized fitness business.

**What do you dislike about Mindbody?**

it's complicated to be able to figure out complete functionality.

**What problems is Mindbody solving and how is that benefiting you?**

scheduline, online purchases, custom app.

  ### 44. Easy mindbody

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kristina B. | Waitress, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 13, 2022

**What do you like best about Mindbody?**

Mindbody is still an easy software to use, however i feel it could use an update.

**What do you dislike about Mindbody?**

The glitches have not been resolved in totality.

**Recommendations to others considering Mindbody:**

It is great!

**What problems is Mindbody solving and how is that benefiting you?**

It allows for faster processing time and easier accessibility when it's comes to contact clients and seeing history

  ### 45. Expensive if you need all the options.

**Rating:** 2.0/5.0 stars

**Reviewed by:** Bob H. | owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 17, 2025

**What do you like best about Mindbody?**

If you get used to the Frankenstein nature of the software, Mindbody, it can do virtually everything you need, from payroll to a branded app to strong video streaming integration. Phone support is excellent and they try to their best to find a solution.

**What do you dislike about Mindbody?**

The Marketing Suite was purchased from another company, and MB has done little to improve it. The email campaign component is especially underpowered and frustrating with little functionality.

**What problems is Mindbody solving and how is that benefiting you?**

Ease of running the studio and payroll, and video streaming.

  ### 46. Great Product, Easy to Use/Learn

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 19, 2025

**What do you like best about Mindbody?**

I enjoy how user friendly it is. Very easy to navigate and simple to learn.

**What do you dislike about Mindbody?**

I haven't found anything just yet. Very easy to use!

**What problems is Mindbody solving and how is that benefiting you?**

I use it at the front desk, to manage appointments and to clock in and out.

  ### 47. More Hits Than Misses

**Rating:** 4.0/5.0 stars

**Reviewed by:** Paul B. | Yoga Instructor and Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 27, 2025

**What do you like best about Mindbody?**

It is feature-rich. I haven't found another software that offers as much.

**What do you dislike about Mindbody?**

Tech support is less available than in the past, and glitches seem more frequent.

**What problems is Mindbody solving and how is that benefiting you?**

Currently Mindbody is allowing us to switch from Fitgrid and Zoom to simplify and reduce costs.

  ### 48. Mind Body Gets the Job done

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 08, 2025

**What do you like best about Mindbody?**

The multiple features; it's like they have thought of everything.  The info populates well and lays out the info in a logical way.  Good navigation.

**What do you dislike about Mindbody?**

It's frustrating when the interface changes, you get used to something being in one place and then it's moved to a different place on the screen.

The Insights tab is confusing; unless you know what's in there, you wouldn't think to look in there.

**What problems is Mindbody solving and how is that benefiting you?**

Ease of making reservations, finding students and updating their information, calculating time clock and potential payroll, determining class enrollments

  ### 49. "appointments at a glance"

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 18, 2025

**What do you like best about Mindbody?**

viewing the day's appointments at a glance

**What do you dislike about Mindbody?**

alerts, staff alerts, and notes cannot all be seen from the appointment screen. need to go into patient's account to see all of them.

**What problems is Mindbody solving and how is that benefiting you?**

keeping track of a busy schedule.

  ### 50. mindbody experience

**Rating:** 4.0/5.0 stars

**Reviewed by:** cyndi s. | owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 25, 2025

**What do you like best about Mindbody?**

MindBody is a monster, but it does EVERYTHING!   I set up classes and special events, keep track of attendance, automatic emails. Students can check into class, keep track of their schedule. and SO MUCH MORE!

**What do you dislike about Mindbody?**

The price is a little much.   It is a little difficult to create parent/child relationships.

**What problems is Mindbody solving and how is that benefiting you?**

I have no idea.  Sorry


## Mindbody Discussions
  - [What will the future of Mindbody look like? What upgrades will the system undergo in 2020.](https://www.g2.com/discussions/what-will-the-future-of-mindbody-look-like-what-upgrades-will-the-system-undergo-in-2020) - 2 comments, 1 upvote
  - [How much does it cost to use Mindbody?](https://www.g2.com/discussions/how-much-does-it-cost-to-use-mindbody) - 1 comment

- [View Mindbody pricing details and edition comparison](https://www.g2.com/products/mindbody/reviews?page=2&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-07-06+05%3A04%3A22+-0500&secure%5Bsession_id%5D=86708cc9-26bf-4819-a453-e67c5ca01226&secure%5Btoken%5D=446337df15c81c28015e0a1a4a3844261674c09149302dae8552db5ad1989a50&format=llm_user)
## Mindbody Integrations
  - [ABC Trainerize](https://www.g2.com/products/abc-trainerize/reviews)
  - [ClassPass Corporate Wellness](https://www.g2.com/products/classpass-corporate-wellness/reviews)
  - [Constant Contact](https://www.g2.com/products/constant-contact/reviews)
  - [Flexbooks](https://www.g2.com/products/flexbooks/reviews)
  - [GoDaddy Domains](https://www.g2.com/products/godaddy-godaddy-domains/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Perkville](https://www.g2.com/products/perkville/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Sigma](https://www.g2.com/products/sigma-computing-sigma/reviews)
  - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)

## Mindbody Features
**Business Administration**
- Website Builder
- Marketing Tools
- Payment Gateway
- Messaging
- E-Signature

**Business Administration - Spa Management**
- Inventory Management
- Billing & Sales
- Employee Management

**Billing & Revenue - Gym Management**
- Automated Collections
- Merchandise Sales
- Invoicing

**Notifications**
- Confirmations & Reminders
- Appointment Follow-Up
- Scheduling Notifications

**Business Management**
- Staff Management
- Payroll
- Analytics and Reporting
- Billing and Invoicing

**Training Tools**
- Workout Planning
- Goal Tracking
- Scheduling
- Nutrition Tools

**Marketing - Spa Management**
- Membership
- Social Review
- Automated Campaigns

**Settings**
- Time Zone Detection
- Availability Settings
- Blocked Time Settings

**Class Management**
- Self-Service Portals
- Scheduling
- Communications

**Agentic AI - Gym Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Guest Experience - Spa Management**
- Scheduling
- Surveys
- Customer Trends

**Facility Management - Gym Management**
- Scheduling & Reservations
- Payroll

**Personalization**
- Branding
- Links

**Client Manangement**
- Personalization
- Mobile App
- Student Profiles

**Agentic AI - Personal Training**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Data & Reporting - Gym Management**
- Data Collection
- Reports & Dashboards

**Integrations**
- Multi- Calendar Integration
- Website Integration
- Payment Acceptance
- Video Conferencing
- Communication

**Integrations**
- Marketing Platforms
- Point of Sale (POS) Systems

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Image
- AI Text-to-Speech
- AI Image-to-Text

**Agentic AI - Online Appointment Scheduling**
- Autonomous Task Execution
- Multi-step Planning
- Natural Language Interaction

**Membership - Gym Management**
- Contract Creation
- Lead Management
- Online Member Portal
- Performance Tracking
- Marketing Tools

## Top Mindbody Alternatives
  - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews)
  - [WellnessLiving](https://www.g2.com/products/wellnessliving/reviews) - 4.5/5.0 (195 reviews)
  - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - 4.7/5.0 (400 reviews)