--- title: Mindbody Reviews meta_title: 'Mindbody Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 521 reviews by the users' company size, role or industry to find out how Mindbody works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 521 scale: '5' date_modified: '2026-07-10' parent_category: name: Fitness url: https://www.g2.com/categories/fitness --- # Mindbody Reviews **Vendor:** Playlist **Category:** [Gym Management Software](https://www.g2.com/categories/gym-management) **Average Rating:** 3.7/5.0 **Total Reviews:** 521 ## About Mindbody Get an all-in-one business management platform built for fitness, wellness, and beauty businesses. Everything you need to run and grow your business lives in one place. Just a smarter, simpler way to manage your business every day. Grow your clients: The Mindbody app connects you to 3M+ active users who are searching, booking, and buying right now. New clients can discover your business, book a class, and pay. More visibility means more bookings and more revenue. Build a Branded app: Clients can download a branded app from the app stores to book & manage their memberships in a custom booking environment. This add-on service gives you the benefits of a custom app without the hassles or cost of custom development. Fill your schedule: Managing classes and appointments is simple with Mindbody's scheduling tools, even on the go with the Mindbody Business app. Set up your calendar once and sync everywhere—your website, the Mindbody app, and every touchpoint. Use modern payments: Integrated payment processing is built for your growth. Reduce costs, automate recurring revenue, and run your business more efficiently. Stay connected with SmartDesk: Answering questions and increasing bookings, SmartDesk embraces an automation-first customer experience—all while your team is busy working with clients IRL. Make data-driven decisions: With our business reporting, you get metrics and analytics, giving you the power to make real-time adjustments. More than 40,000 fitness and wellness businesses trust us to handle the day-to-day—so they can focus on what they do best. ## Mindbody Pros & Cons **What users like:** - Users find Mindbody **exceptionally easy to use** , enjoying seamless scheduling and convenient automation features for better client engagement. (54 reviews) - Users value the **helpful and responsive customer support** of Mindbody, enhancing their overall experience and efficiency. (37 reviews) - Users appreciate the **intuitive user-friendliness** of Mindbody, enhancing organization and client interaction effortlessly. (29 reviews) - Users value the **personable and efficient customer service** of Mindbody, ensuring prompt assistance and support. (21 reviews) - Users love the **intuitive and user-friendly** design of Mindbody, enhancing organization and ease of use daily. (21 reviews) - Scheduling (19 reviews) - Helpful (18 reviews) - Users appreciate the **easy navigation of client profiles** , allowing for efficient management and organization of client information. (16 reviews) - Reporting (16 reviews) - Setup Ease (16 reviews) **What users dislike:** - Users struggle with **poor usability** in Mindbody, facing complexities and inconsistencies that hinder their overall experience. (26 reviews) - Users are frustrated with **missing features** , including lack of invoice generation and insufficient AI support for inquiries. (24 reviews) - Users note that the **pricing is quite high** , especially considering the performance issues after the latest update. (20 reviews) - Users report **feature issues** with Mindbody, including difficulty in setting unique parameters and cumbersome processes affecting usability. (19 reviews) - Users express frustration over the **lack of features** in Mindbody, limiting usability and integration with other tools. (15 reviews) - Limited Features (15 reviews) - Users face persistent **app issues** with Mindbody, experiencing crashes, bugs, and poor integration affecting their overall functionality. (14 reviews) - Users often face **frequent software bugs** in Mindbody, complicating bookings and customer service, with limited tech support. (14 reviews) - Payment Issues (13 reviews) - Users report frequent **technical issues** with Mindbody, citing bugs, downtime, and unreliability that hinder their experience. (12 reviews) ## Mindbody Reviews ### 1. used as a solo practitioner **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2017 **What do you like best about Mindbody?** i liked the payment integration , being able to save client payment information , cc etc. **What do you dislike about Mindbody?** there were too many glitches for me as a solo practitioner. I had reoccurring client invoices/payments for membership clients that weren't going through. some of the calendar integration was problematic for me. hold times were long on the phone w customer service. when they raised rates it was time for me to leave. **Recommendations to others considering Mindbody:** I think Mindbody is great for larger companies but not suited for solo practitioners. **What problems is Mindbody solving and how is that benefiting you?** payment integration allows for easy checkout process. good rates on cc processing. ### 2. Decent program but is a bit "clunky" **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2017 **What do you like best about Mindbody?** The basic reports that can be pulled are pretty useful for a beginner. We have several users within one company, which also makes it easy to share information between those working different shifts. **What do you dislike about Mindbody?** There are various times in the week where I receive a notification that the system is having issues and to check back. Customer service was mediocre, but they did resolve the problem. **What problems is Mindbody solving and how is that benefiting you?** Having better access to our customer base has been exceptional, We are able to connect with them more regularly with the various components available. I have easily been able to customize exactly what I need from the reports section, which saves me a ton of time. ### 3. Great program for sales and reports! **Rating:** 3.5/5.0 stars **Reviewed by:** Megan J. | Aquatics Team Leader, Broadcast Media, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2017 **What do you like best about Mindbody?** It's easy to use and find everything that I need for payroll, gaining sales, and registering sales. **What do you dislike about Mindbody?** Setting up availability for staff and then adding appointments can be frustrating. I wish there was a more consolidated method. **What problems is Mindbody solving and how is that benefiting you?** I'm using MINDBODY to help reach out to old clients and check in on the retention of newer clients. It's a great way to help me keep track of who is coming in and out of the program. ### 4. Super user friendly and patients love it too! **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2016 **What do you like best about Mindbody?** How easy it is to manage something, you can easily figure out how to do something by either playing with the software or using the help tab that is easy to follow. The fact that i can easily teach myself how to do something by just watching a video. I also like that this software is specialized for the area of work i am in. Its easy to customize and add monthly changes that our spa uses. **What do you dislike about Mindbody?** I dislike that it doesnt cateogorize the different appointments with colors. I also dislike how many software update pop ups i recieve daily. Its a pain in the butt but its also good to see that booker is working to fix the issues they have. I dont like how long i have to wait on the phone to speak to a booker consultant. wish they were more easy to speak to than waiting on the phone for about half an hour. But other than having a booker problem once, havent had any others. thanks **Recommendations to others considering Mindbody:** it is extremely easy to use. I have also used genbook and this is by far better to use than genbook **What problems is Mindbody solving and how is that benefiting you?** solving easy communication between patients and us. With our business we are spread out from california to colorado and it is so easy to just speak on the phone and work through booker. Same with learning through the phone with our office manager. ### 5. Mindbody **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2018 **What do you like best about Mindbody?** Super user friendly-great interface and design. **What do you dislike about Mindbody?** No complaints-I find it really easy to use with no weird gimmicks. **What problems is Mindbody solving and how is that benefiting you?** Efficiency in scheduling, client retention. ### 6. Easy to use, can be modified for specific use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2017 **What do you like best about Mindbody?** customizing options for specific business **What do you dislike about Mindbody?** some limitations on customization. there is the ability to customize things that arent really important in the overall use of the product and then there are limitations on functions that would really enhance the overall use of the product **What problems is Mindbody solving and how is that benefiting you?** we are able to use the software in a business platform that is very different from the general market and fits our business processes ### 7. Great Customer Service, Not as User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley A. | Studio Operations Manager, Performing Arts, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2017 **What do you like best about Mindbody?** The employees at Mindbody are super helpful when you reach out to them. Even if they don't know something, they are patient and try to figure it out for you. I appreciate the great customer service. **What do you dislike about Mindbody?** They keep changing the website and in not the best ways. It used to be a lot more user friendly and now the website has its glitches. **What problems is Mindbody solving and how is that benefiting you?** Mindbody has made managing my teachers so easy. It allows me to set up automatic features that let me spend more time doing other things. ### 8. MindBody Useage **Rating:** 3.0/5.0 stars **Reviewed by:** Andi Z. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2017 **What do you like best about Mindbody?** The visibility of things is pretty clear and easy to see and utilize. **What do you dislike about Mindbody?** There are a lot of necessary features for our business specifically that are missing or not customizeable enough. **What problems is Mindbody solving and how is that benefiting you?** We use it for scheduling classes and tracking employees. ### 9. Clean and easy interface with LOTS of functions **Rating:** 5.0/5.0 stars **Reviewed by:** Allie G. | Certified Pilates Instructor, Music, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2016 **What do you like best about Mindbody?** I love the ease in which I can book, see the entire staff's schedule for the day OR view just my full schedule day by day or week by week. Along with booking and scheduling, I can view my payroll report, my availability, client's info, etc. There are really so many useful functions and it's an entire business's backbone. **What do you dislike about Mindbody?** I dislike how hard it is to modify a scheduled time. First you have to change the time block availabilty and THEN you can adjust the session's time. It would be easier if you could just do this in one step. I also dislike that as I teach at two studios and have employee access AND client access I can't be signed in to more than one account at a time or combine any of them. I'm constantly logging in and out of accounts and it's time consuming. Additionally, when a person is subbing a class it isn't always showing in the normal staff view. You have to look at that individual's schedule to see. **Recommendations to others considering Mindbody:** I would say make sure that this has what you need, but it IS very inclusive. Utilize the app as well - Mindbody Express for employees and MindBody for clients. **What problems is Mindbody solving and how is that benefiting you?** The entire issue of scheduling and maintaining that schedule for employees AND clients. Benefits are such that clients and staff are able to book and change things virtually anywhere. ### 10. MindBody Reports Fast and Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about Mindbody?** Can easily select "Last Month" or date range without too many steps or waiting time. **What do you dislike about Mindbody?** Can't click on a report number and drill into it. **What problems is Mindbody solving and how is that benefiting you?** It's a great tool to derive sales and sales tax. ### 11. WordPress Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2017 **What do you like best about Mindbody?** Formatting abilities, intuitive design, adaptive for user's knowledge **What do you dislike about Mindbody?** More options for design, more clear instruction and guidance, options for advertising **What problems is Mindbody solving and how is that benefiting you?** Publishing information ### 12. Mind body is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2017 **What do you like best about Mindbody?** Mind body helps sign people into class and keeps things organized. **What do you dislike about Mindbody?** It can be VERY slow at times, which screws up the rhythm of everything. **What problems is Mindbody solving and how is that benefiting you?** It helps keep everything organized and all in one place. ### 13. Mostly easy to use, can be slow. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2017 **What do you like best about Mindbody?** It is easy to use, most of the tasks are pretty straightforward. Easy for client to use for booking and buying classes. **What do you dislike about Mindbody?** Can be really slow since each page has to load anytime you click anything. Seems like there could be a faster way, especially when trying to dig into a client's account details. **What problems is Mindbody solving and how is that benefiting you?** Keeps track of class packages without having to flip through a rolodex or file. Easy for clients to use. Mobile sign in to use time doing other tasks. ### 14. industry standard could use a little usability refinement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2017 **What do you like best about Mindbody?** many spas carry it, and so one will encounter it at a variety of spas. It has online functionality so one can use it from any location, so long as that functionality has been purchased. **What do you dislike about Mindbody?** many functions require too many steps, i.e. overly complicated and unintuitive **Recommendations to others considering Mindbody:** while it offers a wide variety of functionality, the system often seemed overly complicated. Also the more advanced functionality is quite costly. **What problems is Mindbody solving and how is that benefiting you?** scheduling clients ### 15. Booker Review **Rating:** 5.0/5.0 stars **Reviewed by:** Clarissa K. | Intuitive Holistic Massage Therapist, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2016 **What do you like best about Mindbody?** It's really easy to navigate and use. I love getting text message notification of a booked appointment so I don't have to be glued to my emails. The majority of my clients use online booking which they find very easy to use as well. The confirmation and reminder emails help save me time and ensure that people show up - I almost never have no shows. Their support staff are wonderful if I have questions they get back to me promptly, they also have a very good help section that answers a lot of questions. The app is also great, I love being able to book someone in on the spot and being able to use a tablet at work instead of having a computer. The reports that are generated make bookkeeping a whole lot easier too! **What do you dislike about Mindbody?** I honestly can't think of anything that I genuinely dislike. **What problems is Mindbody solving and how is that benefiting you?** I basically get a whole receptionist out of using booker. I am a self employed healer, and don't have the space for someone to come in and do all the administrative things that need to be done, booker fills that space. **Official Response from Alyson Owens:** > Hi Clarissa, Thank you very much for your wonderful review! We are so happy to hear about all the great Booker features your business has been utilizing (text reminders, Booker app, online booking, etc). Also, our customer experience reps are always here to assist you with anything you may need - we are glad to hear they have fulfilled that promise. We look forward to helping you continue to run and grow your business. Thanks! Aly ### 16. Review for Booker **Rating:** 5.0/5.0 stars **Reviewed by:** Yaneli P. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2017 **What do you like best about Mindbody?** I like all of the features it offers and how versatile it is! The features can be changed according to the kind of employee, it can be customized easily, and keeps appointments very organized. **What do you dislike about Mindbody?** Booker has been slow for phases and has previously shut down the software in the middle of the day when it is needed by businesses who depend on it to function. **What problems is Mindbody solving and how is that benefiting you?** Getting refunds for clients who had technical issues do to problems with Booker's software heist. There have been less issues since they worked on it. ### 17. I've used better **Rating:** 3.0/5.0 stars **Reviewed by:** Allison O. | Food Broker and Chef, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2017 **What do you like best about Mindbody?** I like the different coloring for appointments, it's easy to check guests out of their services. I think we may make things more complicated then they have to be.. **What do you dislike about Mindbody?** I feel that MindBody is very touchy. It's one of the more frustrating programs to use until you get used to it. **What problems is Mindbody solving and how is that benefiting you?** MindBody is used to book and check out massage cllients ### 18. This has been a helpful asset in interacting with our customers. **Rating:** 4.0/5.0 stars **Reviewed by:** William T. | Licensed Massage Therapist, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2016 **What do you like best about Mindbody?** I like that they take care of some of the busy work - they contact customers via email and text and ask for feedback regarding their service, if the feedback was excellent they ask the customer if they would leave a review on one of the major review sites like Yelp, Facebook, or Google. Also, they send out automated emailings to customers offering them discounts to entice them to book our services. There is a great deal of customization offered in terms of price, frequency, whether we want to offer service packages, They also include a web page that was very quickly ranked highly in google searches for our business. **What do you dislike about Mindbody?** Their tiered pricing system is a little strange to me - the first 500 customers is $50 a month, and for every 500 people you add the price goes up $50. We're a small business and when the time comes we will take a hard look at whether this service is worth keeping on when the price takes a jump again. **Recommendations to others considering Mindbody:** If you like soliciting feedback and sending out email marketing and offering last minute deals to entice customers into buying services then this isn't for you. If you would rather let somebody else do that dirty work then might be for you. **What problems is Mindbody solving and how is that benefiting you?** It is an automated way to get feedback from customers while not being intrusive and offering to unsubscribe from emails and texts. Also we have gained sales by offering last minute discounts through emails and texts. ### 19. Good software to use **Rating:** 4.0/5.0 stars **Reviewed by:** Tracy W. | Veterinary Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2017 **What do you like best about Mindbody?** Mindbody is pretty easy to use. I am new to the software and have been to learn how to navigate around, mostly bymyself. If integrates well with my online Zcubator software, too, which is very helpful. It is very automated, and I have very few problems with it. **What do you dislike about Mindbody?** I had one problem that i submitted that took a while to fix. It was very small, though, and not a huge deal. Just a glitch. I am sure they had other important things working. **What problems is Mindbody solving and how is that benefiting you?** I am able to reach out to large numbers of my clients at one time. Everything is right where I want it. I can run reports that I didn't even know I wanted! ### 20. Good customer service, easy for online booking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2017 **What do you like best about Mindbody?** Our clients found the online booking option to be easy, and we have attracted many new clients from offering this feature. Customer service is also helpful and usually responds quickly. **What do you dislike about Mindbody?** Making changes to billing information is difficult. If an error was made when checking a client out, it takes many time-consuming steps to correct the issue. Printing receipts often takes a while, however, a recent update has improved **Recommendations to others considering Mindbody:** The online forum is not helpful as many of the comments are related to old versions of the program. It is usually easiest to use the live chate feature - there may be a wait in the queue but the staff is helpful. **What problems is Mindbody solving and how is that benefiting you?** Online booking was the main reason for switching to mindbody ### 21. Great All Around System & with good Client Support (unless there is maintenance) **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2017 **What do you like best about Mindbody?** When/If anything goes wrong, their call center is amazingly helpful & they take our requests for new or different features in stride & some of them actually come into being! **What do you dislike about Mindbody?** That when they make massive changes to the system that affects out clients -- they do not tell us or our clients about it. It just happens & we have to deal with the reprecussions **Recommendations to others considering Mindbody:** Call support. Always. They know what to do & they know how to help **What problems is Mindbody solving and how is that benefiting you?** This is a full service client. It does everything that a fitness studio needs. ### 22. Big Fan! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2017 **What do you like best about Mindbody?** Very user friendly, intuitive interface. I can find and use everything I need very easily, and customer service is always available to assist if needed. **What do you dislike about Mindbody?** Sometimes a bit too much information. It can be overwhelming for me since I don't sell retail. **What problems is Mindbody solving and how is that benefiting you?** Sales reports, payment options, appointment scheduling. It's very versatile in that we can use it to schedule a variety of appointment types, sort by staff member, and change percentage payment. ### 23. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Julia N. | Sales Associate, Medical Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2017 **What do you like best about Mindbody?** It's easy to use and pretty self explanatory **What do you dislike about Mindbody?** Too many updates constantly freezing up the system **What problems is Mindbody solving and how is that benefiting you?** It has a lot of different functions and roles for employees that use this software ### 24. Very user friendly and intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2017 **What do you like best about Mindbody?** Easy scheduling software and client profiles. Attractive design that keeps it from being overwhelming. **What do you dislike about Mindbody?** Does have a lot of bugs in the app and sometimes on the client side. **What problems is Mindbody solving and how is that benefiting you?** Organization, clients being able to book themselves. ### 25. Mindbody Online **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2017 **What do you like best about Mindbody?** Mindbody is wonderfully robust and accommodating of our complex offerings of classes, appointments, and enrollments. Intuitive interface, excellent documentation and tutorials, and wide-range of features. Web interface with Healcode is a major step forward. **What do you dislike about Mindbody?** Support is tepid. Calls are limited to 45 minute sessions for training, and no direct account manager if you have service needs. **Recommendations to others considering Mindbody:** Worth the investment **What problems is Mindbody solving and how is that benefiting you?** We have a vast array of services, and the convenience of having all revenue streams flowing through the same portal is fantastic. ### 26. Great for Gyms, Therapists and any Booking type of Business **Rating:** 5.0/5.0 stars **Reviewed by:** Suzana S. | Creative Marketing Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2016 **What do you like best about Mindbody?** I have used this software for many of my clients and configured it greatly for them. I love how much work they have put in to it, and how detailed it can be. You can use it for any type of booking business seamlessly if you can figure it out. I love their customer service as well, they are just a phone call away and will help you with any issue or question! **What do you dislike about Mindbody?** Its hard to use for someone who is not technologically apt. I design websites for a living, and I had to really sit through hours on end and discover features and configure them. It's definitely not intuitive, but I guess its because they kept adding features to a structure without revamping the whole system. It's okay, but if you are paying for the premium features, just make sure you are utilizing everything. Some of clients pay for it, and use the basic features only. I also don't like that they work with constant contact only. There should be an integration with mailchimp directly in the system without having to subscribe to Heal code. I also don't like that there is no multilingual support. I am in quebec and thats important here. We sometimes put the class/product descriptions in both languages and it just looks cluttered, but we have to do it. **What problems is Mindbody solving and how is that benefiting you?** Client registration, client followup, invoicing and the billing system. It also allows a great way to link from your website to the system. ### 27. Using Mindbody software to help run a Pilates studio/ Business **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel S. | Private Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Mindbody?** The ability to easily view upcoming clients for a given day, any information about each client such as injury history etc. And the ability for the client to see availability on Mindbody so they can book appointments according to their schedule. **What do you dislike about Mindbody?** I don't have any major dislikes of this software, it basically makes my life a lot easier to run an organized business in a professional way. **Recommendations to others considering Mindbody:** It is definitely worth trying this software. I do believe it will make your life easier as a business owner and it will also make your business look more professional. **What problems is Mindbody solving and how is that benefiting you?** I have solved the need for an assistant to help with books/scheduling as the Mindbody application does this for me with very minimal time and effort. ### 28. Great business platform **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | President & Founder, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2016 **What do you like best about Mindbody?** Booker had the features I needed to make my small business operate more efficiently. We have multiple employees providing different services at different locations. We can easily process a new client and assign them to any of these with ease and flexibility. The clients can receive automated email or text confirmations and reminders, and the employee receives an automated text informing them about the new appointment. The payment process is also synced with Booker's scheduling platform. We easily accept a payment via credit card at the end of an appointment and schedule the next one. A receipt can be emailed. Everything is seamless and has saved us a lot of time. Clients can see our professionalism and the employees appreciate how simple it all is as well. I can also view financial reports, set up payroll, and so much more. There are countless features. **What do you dislike about Mindbody?** The only downside I've experienced so far is a limitation in setting up the fee for my cancellation policy. I don't have a one-size fits all policy, but the Booker system required either a set fee or one equation...and I wanted to custom make a cancellation fee that utilized both a set fee and an equation. **What problems is Mindbody solving and how is that benefiting you?** See my notes above. Booker allowed us to sync many features that we used to do separately. Our new process saves everyone time and adds to our professionalism. ### 29. Robust Features for Fitness and Dance Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Mylie A. | Owner, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2017 **What do you like best about Mindbody?** Client scheduling, integration with Emma. **What do you dislike about Mindbody?** Reporting needs some work. For instance many retention reports don't apply the same criteria to clients in the before and after windows. **What problems is Mindbody solving and how is that benefiting you?** integrated client profiles, scheduling, class management and integration with email marketing. ### 30. System is constantly down or slow **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2017 **What do you like best about Mindbody?** If the the software worked, it is good, all good. **What do you dislike about Mindbody?** The slowness or they system is completely down. This causes huge issues with customer service. You call them and all they say is that they are working on it. They say they need to get more servers installed...they didn't know this was going to happen? Really? Horrible!!!!! **Recommendations to others considering Mindbody:** Look elsewhere **What problems is Mindbody solving and how is that benefiting you?** Online booking is nice. ### 31. Very Customizable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2017 **What do you like best about Mindbody?** I like that it can be customized for a variety of business settings. It's very easy to use and reliable. **What do you dislike about Mindbody?** I really can't think of anything I disliked about it! **Recommendations to others considering Mindbody:** It's a great software and I highly recommend it! It's used at almost all health/fitness facilities I've been too which is helpful because you can retain the knowledge about it as you move from business to business. **What problems is Mindbody solving and how is that benefiting you?** It takes care of all of our memberships at the gym and provides easy check-in and CRM. ### 32. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Capucine D. | Consumer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Mindbody?** I like how easy it is to edit appointments and just use the database in general. Everything is easily explained and if you get confused there is a map key that explains some of the symbols **What do you dislike about Mindbody?** Nothing that I dislike as of yet. Great customer service and simple user design **Recommendations to others considering Mindbody:** Probably the easiest system you'll ever use in customer service industry **What problems is Mindbody solving and how is that benefiting you?** I haven't run into problems. Benefits I have found useful is for regular clients. Making automatic appointments for clients so they won't have to call every time is so time effcient. **Official Response from Alyson Owens:** > Hi Capucine, Thank you so much for your great review! We are so happy to hear you are having a great experience with using Booker to run your business. Best, Aly ### 33. Makes running a studio that mush easier! **Rating:** 4.0/5.0 stars **Reviewed by:** Chardae D. | Studio Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2016 **What do you like best about Mindbody?** I love the functionality of the website and the Connect, Express, and Check-in apps. Connect makes it very easy for our clients to reserve classes, and I can use the Express app if the Wifi goes down, or if I'm not close to a computer. Check-in saves on paper! **What do you dislike about Mindbody?** I wish the Check-in app could show more than what's coming up within the next two hours. Sometimes clients want to take a more detailed look at the class schedule. **Recommendations to others considering Mindbody:** Make sure to use the tutorials. They're incredibly helpful to learn all the steps for different actions. **What problems is Mindbody solving and how is that benefiting you?** Reporting on new clients, sales, capacity. ### 34. Invaluable **Rating:** 3.5/5.0 stars **Reviewed by:** Beckett A. | Actress, Entertainment, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2016 **What do you like best about Mindbody?** It's a very powerful platform for scheduling, classes, account and user profile management. Pretty much does everything! Our business would be a lot harder without it. We can run reports to see which classes are doing well and which ones are failing, see our attendance averages, membership and class pass usage reports, etc. It makes not only running our daily schedule easy and streamlined, but also our ability suss out which classes our students like to take and offer more of them. As well as keeping student records and profiles all ing the same place, which all makes it an invaluable tool for our business! **What do you dislike about Mindbody?** Some features are a little complicated to use, but they're always working on improving the user friendliness. I wish it was easier to see all scheduled classes, appointments, workshops, etc. in one place, like on the app. There are some glitches in the system, such as the fact that membership discounts that are supposed to apply on the purchase screen automatically never have. And prerequisites don't always automatically update, so we often have to adjust them manually. **Recommendations to others considering Mindbody:** They're very responsive to user feedback. They work hard on implementing features that their customers request for making their businesses run more smoothly. **What problems is Mindbody solving and how is that benefiting you?** It's been absolutely necessary when it comes to our appointment scheduling system and online class schedule! ### 35. MindBody Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina C. | Clinical Dietitian, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2016 **What do you like best about Mindbody?** That it is available as a mobile app and updates quickly. It houses a large amount of data and with a few clicks I am able to easily see who is signed up for my classes, find their name and contact info if needed, and check people in. I can even process payments through it! **What do you dislike about Mindbody?** Every once and a while it glitches and requires me to restart. **Recommendations to others considering Mindbody:** It's the only app which integrates fitness/yoga/etc classes and allows ease of use to sign up. It tracks who has a membership, and also keeps up with your personal memberships. With so many other difficult things going on, this is simple! **What problems is Mindbody solving and how is that benefiting you?** I use it as a barre instructor, it's nice to be able to look back and review who came to classes, look at numbers, prep for future classes based on that information. ### 36. Good for larger organizations, better options for solo practitioners **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2017 **What do you like best about Mindbody?** It's comprehensive and well thought out implementation. **What do you dislike about Mindbody?** It's too expensive compared to other options that would work better for solo practitioners and cost much less. (i.e. acuity scheduling) **Recommendations to others considering Mindbody:** Good for larger organizations, better options for solo practitioners **What problems is Mindbody solving and how is that benefiting you?** Scheduling, payment. ### 37. Mindbody Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jocelyn W. | Project Coordinator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about Mindbody?** I like mind body's visual appeal and ease of use. **What do you dislike about Mindbody?** There are a TON of features and it's hard to understand everything available. **What problems is Mindbody solving and how is that benefiting you?** Website integration has been a great benefit and helped automate a lot. ### 38. Mindbody is great **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan H. | Director of Baseball Operations , Sports, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2016 **What do you like best about Mindbody?** Allows for us to manage a lot of information very easily. Seemlessly connects with our constant contact **What do you dislike about Mindbody?** Not enough options for personalization. Limitations that make it confusing for customers at times. **Recommendations to others considering Mindbody:** Can do most everything you need it to do. Take advantage of what it can sync with **What problems is Mindbody solving and how is that benefiting you?** Keeping better track of payments Keeping money in house. Improving revenue numbers. ### 39. Booker's The Best In Business **Rating:** 5.0/5.0 stars **Reviewed by:** Brigham D. | Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2016 **What do you like best about Mindbody?** Customer Facing UI is great. Membership capabilities. Reporting. Syncs across mobile devices and allows easy checkout with the payment integration software. Relatively fast/reliable. **What do you dislike about Mindbody?** Emails to clients are kind of ugly and they do not offer much customization here. **Recommendations to others considering Mindbody:** Cloud based software is the only way to go in 2016... Booker is a little more expensive, but not that much more when considering what it offers. They also link w/ Frederick and soon will offer support for Clover payment processors... This is huge. **What problems is Mindbody solving and how is that benefiting you?** The big thing for us was memberships. Sugar Me Wax - www.sugarmewax.com offers monthly memberships and Booker was one of the few systems that offered a robust membership program. ### 40. Generally good but convoluted **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2016 **What do you like best about Mindbody?** The mobile app is quite good and easy to use. Both MindBody Express and MindBody Connect are very nice. The analytics provided are good, but not great. Very good customer support in general, particularly using the live chat. **What do you dislike about Mindbody?** Exporting data to finance software like Quickbooks is a pain. The menu structure for finding options is very complex, when looking for an option it is often buried in one of dozens of sub-menus and is rarely obvious **Recommendations to others considering Mindbody:** Speak to the sales rep and play with the software. some of my employees still have difficulty using the software even after long training periods so it is worth trying it out **What problems is Mindbody solving and how is that benefiting you?** I runs studio gym and MindBody serves to manage customer accounts, class scheduling, etc. the business could not run with out MindBody or one of its competitors (ZenPlanner, Front Desk HQ, etc) ### 41. Mindbody online is great for running a business. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2017 **What do you like best about Mindbody?** I like the analytics offered with easy changes to adapt parameters and save. **What do you dislike about Mindbody?** The inventory updates and product adding is a bit tedious for me. **What problems is Mindbody solving and how is that benefiting you?** I'm albe to look at my numbers and know what I need to keep good things going and what needs to be changed. ### 42. Amazing software with very few hiccups. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2016 **What do you like best about Mindbody?** The simplicity of running my medical spa is amazing when paired with Booker. It's constant updates are like clockwork and instead of them being used to fix a problem they are used to improve the system. **What do you dislike about Mindbody?** There is almost nothing to dislike with Booker. **Recommendations to others considering Mindbody:** Make sure you are happy with the merchant processing partners. **What problems is Mindbody solving and how is that benefiting you?** I have streamlined my connections with patients and keeping in touch with them. ### 43. I can't imagine anything other scheduling software doing what we need. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2016 **What do you like best about Mindbody?** Mind body speaks our language. I own a Pilates Studio and over the years Pilates studios haven't been as widely known as things like gyms, yoga studios, etc. I know that Mindbody can be used by so many different types of businesses but it feels like it's just for Pilates- that is how customizable it is. I think their pricing is great. I like how they keep developing their product. I spend the majority of my days in the Mindbody software and love it. I occasionally get stuck, or don't know how to do something. Mindbody has great online support and great telephone support. **What do you dislike about Mindbody?** Sometimes I feel like they release new features too quickly because there are a lot of bumps along the way. But they get sorted out and I look at it as they are excited to share. I can get behind that. I also feel like they need to streamline their apps. I think they have too many different apps that do too many different things. **What problems is Mindbody solving and how is that benefiting you?** Selling products online. Mindbody makes it easy. Client retention. Mindbody has tools and tons of reports so I can keep a close eye on what is going on. ### 44. AWEFULL **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2016 **What do you like best about Mindbody?** They have good online training videos that my staff can use to get started with the program. **What do you dislike about Mindbody?** The software about 2 years ago was great, but updates and stability issues now plague it and the customer service support is rude and condescending. I asked for a feature (to not allow for future appointments on the scheduler to be paid out) to be turned off, and I was told that this is a common practice wishing salon businesses, it could not be done and that I needed to train my staff better. By the way, if this does happen you cannot take the paid appointment off the schedule, even if the client cancels or need to move the appointment. A ridiculous feature that no business would want an appointment in the future to be set in stone so that you cannot book some else it its place in case of cancellation! They have know idea how a salon/spa is run and are NOT open to any suggestions or changes that are real world business needs. Lastly the reporting is terrible, if you track prebooks, then recurring appointments are not accounted for in the system. If you track client retention rates you have to pull 3 different reports and you can't print them because they are in a "dashboard". If you pull retention from another report the numbers are totally different then the dashboard. The daily close out reports have columns that changed based the number that populates the report, for instance, one day the report columns read service sales, retail sales, tips... the next day it will read tips, retail sales, services sales. They sort the columns based on amount. **Recommendations to others considering Mindbody:** Don't do it and I hear mind body is just the same. **What problems is Mindbody solving and how is that benefiting you?** I've used a lot of softwares, and been in the business 20 years, i recommend you try another software, not mind/body (they are exactly the same) with the same issues. SAM or Salon Account Manager was pretty good and I hear STX is good, but they do not transfer in old Gift Cards so that was a no go for us. If you can afford or want a more robust program try Korvue. ### 45. Been content for multiple years **Rating:** 5.0/5.0 stars **Reviewed by:** Aura M. | Food Media Personality, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2016 **What do you like best about Mindbody?** We enjoy the complete package of POS and online scheduling **What do you dislike about Mindbody?** nothing, really. can't think of a thing. **What problems is Mindbody solving and how is that benefiting you?** this meets all our reporting and scheduling needs **Official Response from Alyson Owens:** > Hi Aura, We are happy to see that you have been having a wonderful experiencing using Booker for your business! Our number one goal is helping our merchants run and grow their business, as seamlessly as possible. Thank you for your review! Aly ### 46. Fantastic Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2017 **What do you like best about Mindbody?** Simple, effective and Easy to use. This is a fantastic product. Their support is amazing as well. **What do you dislike about Mindbody?** It would be nice to be able to have a direct deposit function for employees. **Recommendations to others considering Mindbody:** Buy It **What problems is Mindbody solving and how is that benefiting you?** This is just a great software. ### 47. Suitable software for fitness and spa **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2016 **What do you like best about Mindbody?** MindBody is very good software for fitness and SPA kind of companies. It is design specially for them. It is very simple to integrate and to use. It really speed up a business. Great feature is online bookins system which is simple to integrate and use for clients. Reports are very helpfull to check effectivity of SPA or Fitness Gym. Also price is not that high. **What do you dislike about Mindbody?** I really don't use MindBody that much to see any dislikes. My client who use it also didn't tell me anything bad about MindBody. **Recommendations to others considering Mindbody:** MindBody is great choice for companies. It is really simple to use and helpful with doing your business. It speed up few thing so you can concentrate on doing your job. **What problems is Mindbody solving and how is that benefiting you?** I use MindBody for one of my clients (Spa&Wellnes). I made them new website and integrate it with online booking from MindBody. They are very happy with it because they did not have any booking system before. ### 48. Mindbody for Fitness Studio Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle H. | Rotational Engineer, Civil Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2016 **What do you like best about Mindbody?** The ability to do everything on your phone. It's great to check class sizes, cancel classes, change instructors, etc. **What do you dislike about Mindbody?** How long it takes to refresh when checking people into classes. How you can't delete a student's profile. How the purchases/memberships they have, if they get entered incorrectly from a incompetent coworker, it's difficult to edit their purchase/membership to not show their account doesn't have a balance. **Recommendations to others considering Mindbody:** It's great, but it can be confusing to set up and train new employees to use. Thus having members with mistakes on their accounts and it becomes difficult to correct. **What problems is Mindbody solving and how is that benefiting you?** Managing students accounts and profiles. Managing teachers and classes and schedules. ### 49. HORRIBLE experience, sub par software. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2015 **What do you like best about Mindbody?** Nothing. Seemed like a good idea at the time. Doesn't perform as advertised, support is garbage. **What do you dislike about Mindbody?** Absolutely horrible. Super eager, overzealous salespeople make you feel confident / encourage you to buy, and then you can not get a callback in a WEEK after signing their contract. Cancelled services within a week, because its sub-par perforance is not as expected, and was not able to receive even a prorated refund for their $150 sign up fee. What a pain in the butt. Definitely not worth it. NOT EVEN AS GOOD AS SOME OF THE FREE CRM software out there. Strongly recommend against. **Recommendations to others considering Mindbody:** Salesforce, Zoho, almost anything else. **What problems is Mindbody solving and how is that benefiting you?** I signed up for basic CRM, Book appointments, client notes, followups, not only does it not do that, but after a week of non-use because it doesnt perform the functions I expected well They wouldnt even give me a prorated refund of the $150 sign up fee, and had the gall to bill me "prorated" for the week I had it. Absolutely horrible. Super eager, overzealous salespeople make you feel confident / encourage you to buy, and then you can not get a callback in a WEEK after signing their contract. Cancelled services within a week, because its sub-par perforance is not as expected. What a pain in the butt. Definitely not worth it. NOT EVEN AS GOOD AS SOME OF THE FREE CRM software out there. ### 50. Mindbody is great for any membership based business. **Rating:** 5.0/5.0 stars **Reviewed by:** Steven K. | Professor, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2015 **What do you like best about Mindbody?** Mindbody has great tiers of service and options. No matter how big or small your business, they have plans that will work with your budget and help to build your business. Their customer service is top notch. **What do you dislike about Mindbody?** Nothing I really dislike. I would like to see more abilities to control/cancel classes thru a mobile app. The current mobile app they have is good, but can be better. On that note, they are constantly updating it and I'm sure its just a matter of time before it's available. **Recommendations to others considering Mindbody:** Do it. Doing contracts/receipts/waivers online instead of on paper is worth the cost by itself. **What problems is Mindbody solving and how is that benefiting you?** Recurring billing. Mobile credit card swiping. Going completely paperless! Almost everything can be done thru email and online. Their email integration and lead generation thru website widgets have help grow my client base. ## Mindbody Discussions - [What will the future of Mindbody look like? What upgrades will the system undergo in 2020.](https://www.g2.com/discussions/what-will-the-future-of-mindbody-look-like-what-upgrades-will-the-system-undergo-in-2020) - 2 comments, 1 upvote - [How much does it cost to use Mindbody?](https://www.g2.com/discussions/how-much-does-it-cost-to-use-mindbody) - 1 comment - [View Mindbody pricing details and edition comparison](https://www.g2.com/products/mindbody/reviews?open_modal_url=%2Fes%2Fproducts%2Fmindbody%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fmindbody%252Freviews%26source%3Dsticky_header_pin&page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+18%3A09%3A17+-0500&secure%5Bsession_id%5D=8422d6f5-7ad4-4241-8f92-2c4b128c8136&secure%5Btoken%5D=840c99efc9fcc9b003f41ee48a64c048bf7c80854897e0630b9af54d1f4acc38&format=llm_user) ## Mindbody Integrations - [ABC Trainerize](https://www.g2.com/products/abc-trainerize/reviews) - [ClassPass Corporate Wellness](https://www.g2.com/products/classpass-corporate-wellness/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Flexbooks](https://www.g2.com/products/flexbooks/reviews) - [GoDaddy Domains](https://www.g2.com/products/godaddy-godaddy-domains/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Perkville](https://www.g2.com/products/perkville/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Sigma](https://www.g2.com/products/sigma-computing-sigma/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Mindbody Features **Business Administration** - Website Builder - Marketing Tools - Payment Gateway - Messaging - E-Signature **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Billing & Revenue - Gym Management** - Automated Collections - Merchandise Sales - Invoicing **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Business Management** - Staff Management - Payroll - Analytics and Reporting - Billing and Invoicing **Training Tools** - Workout Planning - Goal Tracking - Scheduling - Nutrition Tools **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Class Management** - Self-Service Portals - Scheduling - Communications **Agentic AI - Gym Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends **Facility Management - Gym Management** - Scheduling & Reservations - Payroll **Personalization** - Branding - Links **Client Manangement** - Personalization - Mobile App - Student Profiles **Agentic AI - Personal Training** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Data & Reporting - Gym Management** - Data Collection - Reports & Dashboards **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Integrations** - Marketing Platforms - Point of Sale (POS) Systems **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Membership - Gym Management** - Contract Creation - Lead Management - Online Member Portal - Performance Tracking - Marketing Tools ## Top Mindbody Alternatives - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [WellnessLiving](https://www.g2.com/products/wellnessliving/reviews) - 4.5/5.0 (195 reviews) - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - 4.6/5.0 (401 reviews)