Mindbody Reviews & Product Details

As co-owner of a Direct Primary Care practice, GYM and Nutrition Therapy, I needed a membership platform that could handle more than just scheduling, and Mindbody has delivered. It ties all of our services together in one place, so memberships, appointments, and our additional offerings work together instead of living in separate systems. That has made things simpler for our team and smoother for our patients.

What really sets Mindbody apart is their customer service. Whenever we've had a question, the support team has been responsive, knowledgeable, and genuinely helpful. It's also clear they listen to their users, because the platform keeps getting better with ongoing improvements. Review collected by and hosted on G2.com.

There are certain aspects of the reporting system that leave us with gaps, but we also know that we can pay extra to more personalized reports. Review collected by and hosted on G2.com.

The platform is continually evolving. We used to rely on more integrations, but we’re now increasing our use of the platform itself and minimising our overall tech stack. As a result, our costs have reduced significantly.

Onboarding with Attentive has been very thorough, with plenty of in-person support and troubleshooting. The online help topics are wide-ranging and detailed, and phone support is available for anything urgent.

Iris has been amazing in training us to use the product, getting us started, understanding best practice, and trouble shooting through implementation. Review collected by and hosted on G2.com.

No tech product is perfect and there is always a functionality you wish you had that doesn't exist. Mindbody is still at the more expensive end for booking platforms. Review collected by and hosted on G2.com.

The onboarding process has exceeded my expectations! The team, specifically Stephannie and Thaissa, have walked me through every aspect and really gone above and beyond to make sure things are set up and functioning as desired. I also really love the features and consumer end. They are much better than my previous software and I have had several new clients since launching. Review collected by and hosted on G2.com.

The one downside I have come across is the digital invoice. I have tried to use it several times without success and end up having to get payment over the phone. Review collected by and hosted on G2.com.

I like that Mindbody promotes my gym in their app, which helps target the right crowd, especially since there are multiple studios like yoga and Pilates around my area. This feature is beneficial, especially for promoting the idea of an all-women's gym, which aligns with my business. The transition from Clover to Mindbody was smooth thanks to the helpful customer service during setup. They were very supportive, answering any questions and assisting with changes in the app. This supportive customer service is something I really appreciate. Also, Mindbody helps in targeting users from nearby studios to explore my gym, which is a great way to bring in more members. Review collected by and hosted on G2.com.

What I don't like about Mindbody is that to leave a review, a user has to schedule a class, which doesn't work well for a non-class-based gym like mine. This means only members who schedule personal training sessions can leave a review, excluding many of my members. I feel that anyone with a membership should be able to leave a review, regardless of class attendance. Review collected by and hosted on G2.com.

What I love most about Mindbody is how it gives us complete control behind the scenes without making things complicated for our clients. On the operations side, it handles all our recurring autopays, email follow-ups, and ClassPass integration completely on autopilot. Being able to use backend logic like "pricing relationships" is a huge win—it lets one membership cover yoga, Pilates, and strength seamlessly without cluttering up our class schedule. On top of that, setting up custom promo codes for events, assigning room capacities, and adjusting package expirations is super straightforward. Plus, having a dedicated Customer Success Manager to help us build out the backend correctly made getting ready for launch way easier. Ultimately, it gives us a clean, professional app for our clients while keeping our business side fully organized Review collected by and hosted on G2.com.

The biggest pain point with Mindbody is just how overly complicated and finicky the backend can be. Getting simple pricing structures set up usually means digging through layers of hidden settings, and one wrong checkmark can trigger major head-scratchers—like a multi-week booking glitching out and charging for a single class instead of the whole package. Trying to keep similar classes priced differently often forces you to create entirely separate categories just to keep rates from clashing. On top of that, basic things like setting promo code durations or adjusting expiration dates feel way less intuitive than they should be, meaning you almost have to jump on a call with support to get it right. Throw in the waiting game for third-party API keys and the fact that 1-on-1 scheduling still needs manual follow-up, and it can feel like you're doing a lot of babysitting for a platform meant to automate your business. Review collected by and hosted on G2.com.

The customer support. They’re responsive, helpful, and always make it easy to get issues resolved. Review collected by and hosted on G2.com.

Some of Mindbody’s product and design decisions raise a lot of questions for me. I’d recommend investing more in experienced product managers and product designers who think beyond the interface and understand the real business impact of what they’re building.

I’d also like to see the product and design teams engage with businesses more proactively, rather than relying on Support to surface customer problems. At times, it feels like certain features are built mainly to ship something, instead of to address a clearly validated business need or user problem.

There are definitely people at Mindbody who contribute a lot, but overall I think the product would benefit significantly from more direct customer research, stronger product and design reviews, and clearer accountability for what gets shipped. Some decisions that make it into production leave me wondering how they made it through the review process in the first place. Review collected by and hosted on G2.com.

The Mindbody Business app is great, and the scheduling screen is good as well. Review collected by and hosted on G2.com.

The purchasing screens for clients need a lot of improvement. We want the experience to be seamless for the consumer, but once someone clicks into Mindbody using our link, it takes the guest to the Mindbody website, where it’s not very clear how to navigate. There are simply too many options on those screens, which makes the process confusing.

Reporting also needs a lot of help. Some reports allow CSV exports, while others allow Excel downloads, and there isn’t one consistent way to pull all the different reports we need. Analytics 2.0 is also very messy, with too much information presented at once.

This may partly be a user training issue, but we need more ways for support and tutorial staff from Mindbody to help us as a business set up the software for the best chance of success. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

The AI intelligence in the support feature has gotten much better. I will say the human customer service is always top-notch, but it’s also nice to be able to use the AI support for quick questions sometimes.

Also making managing our schedule has gotten better. It's so much easier to make changes to teachers, times, rooms, add classes, cancel classes. Etc. Review collected by and hosted on G2.com.

What I like best about Mindbody is that it serves as an all-in-one system for our business. It manages scheduling, appointments, payments, communication, reporting, and staff operations in one place. I especially appreciate the AI chatbot, which helps us answer client questions efficiently. Review collected by and hosted on G2.com.

The appointment-processing workflow could be more flexible for businesses offering multiple services, such as massage, reflexology, and Reiki. It would be helpful to create more specific appointment types and customize the workflow for each service. Marketing segmentation and campaign setup can also feel unintuitive, so clearer navigation and more flexible tools would improve efficiency. Finally, more proactive onboarding and access to a dedicated account manager would help businesses use Mindbody’s full potential. Review collected by and hosted on G2.com.

I’m finding it to be a very powerful tool that’s crucial to my day-to-day operations as a single owner-operator of a yoga studio. I’ve been using it for over six months, and I feel like I have a lot more control over what I need to do—while also realizing there’s still a lot in it that I haven’t used yet.

My studio instructors are very comfortable with it. The check-in process is simple, and on the back end I can manage my students’ payments and memberships.

I’ve also started using campaigns to reach out to my students. The templated campaigns that are pre-designed are very easy to modify to suit my marketing.

I’m building out the AI concierge, which I again think is crucial for a single owner-operator. As I grow, I’ll be able to bring others into using the AI concierge as well. We have classes and workshops seven days a week, and it’s helping me cover times when I’m not available.

I’m primarily using the web-based version, and I’m starting to use the app on my phone for quick updates to classes.

Support has been very good. The AI chat is helpful and will obviously get better over time. That said, I’m still someone who wants to speak to somebody on the phone to resolve issues when the AI chat isn’t clear. Review collected by and hosted on G2.com.

One issue I’ve run into is having to make the same change in multiple places throughout the application. For example, there seem to be 7 or 8 different spots where the phone number, address, and email are stored. That information really should be managed in one central location, but because it isn’t, we’ve had situations where phone calls and emails went to the previous owner of the studio. We didn’t realize those numbers and addresses were still saved in certain areas and weren’t being updated universally.

A few days ago, I discovered the previous owner’s phone number again when I tried to create a campaign. I used the test page from a template, and it pulled in their phone number. After that, I had to track down where it was coming from, which took quite a bit of time. Review collected by and hosted on G2.com.