# Mindbody Reviews
**Vendor:** Playlist  
**Category:** [Gym Management Software](https://www.g2.com/categories/gym-management)  
**Average Rating:** 3.7/5.0  
**Total Reviews:** 518
## About Mindbody
Mindbody is the all-in-one business management platform built specifically for fitness studios, gyms, and wellness businesses. From scheduling and booking to payments and marketing, everything you need to run and grow your business lives in one place. No juggling multiple tools. No gaps in your workflow. Just a smarter, simpler way to manage your business every day. Grow your client base: The Mindbody App connects your business to 3M+ active users who are searching, booking, and buying right now. New clients can discover your business, book a class, and pay—all without you lifting a finger. More visibility means more bookings, and more bookings mean more revenue. Run everything from one platform: Mindbody replaces the patchwork of tools most fitness businesses piece together just to get through the day. Scheduling, point-of-sale, client management, staff tools, and reporting all live in one place. Manage your entire operation from anywhere. Fill your schedule: Managing classes and appointments is simple with Mindbody's scheduling tools. Set up your calendar once and updates sync everywhere—your website, the Mindbody App, and every booking touchpoint your clients use. Fewer no-shows, fewer gaps, and a whole lot less back-and-forth. Whether you're running a single boutique studio or managing multiple locations, Mindbody scales with you. With a branded mobile app, AI-powered features, and a dedicated support team in your corner, you'll have everything you need. More than 40,000 fitness and wellness businesses trust us to handle the day-to-day—so they can focus on what they do best.



## Mindbody Pros & Cons
**What users like:**

- Users value the **ease of use** of Mindbody, facilitating efficient business management and customer engagement seamlessly. (53 reviews)
- Users praise the **exceptional customer support** of Mindbody, simplifying complex issues and ensuring a smooth experience. (36 reviews)
- Users appreciate the **intuitive design and user-friendly features** of Mindbody, enhancing organization and client interaction. (29 reviews)
- Users appreciate the **intuitive and user-friendly interface** of Mindbody, making daily management effortless and organized. (21 reviews)
- Users commend the **exceptional customer service** of Mindbody, which enhances their experience and supports business growth. (20 reviews)
- Scheduling (19 reviews)
- Helpful (17 reviews)
- Users appreciate the **easy navigation of client profiles** , allowing for efficient management and organization of client information. (16 reviews)
- Reporting (16 reviews)
- Setup Ease (16 reviews)

**What users dislike:**

- Users find **poor usability** in Mindbody due to non-intuitive navigation and inconsistent features across platforms. (25 reviews)
- Users often find **missing features** in Mindbody, hindering usability and complicating essential studio operations. (23 reviews)
- Users find Mindbody **expensive** , especially with transaction fees, making it less suitable for small businesses. (19 reviews)
- Users face **feature issues** in Mindbody, struggling with functionality like class parameters, emailing rosters, and error management. (19 reviews)
- Users find the **lack of features** in Mindbody frustrating, especially regarding invoicing and slow system performance. (15 reviews)
- Users report **app issues** with Mindbody, including bugs, crashes, and inadequate customer journey integration, complicating usability. (14 reviews)
- Limited Features (14 reviews)
- Payment Issues (13 reviews)
- Users often face **frequent software bugs** in Mindbody, complicating bookings and customer service, with limited tech support. (13 reviews)
- Users report frequent **technical issues** with Mindbody, citing bugs, downtime, and unreliability that hinder their experience. (12 reviews)

## Mindbody Reviews
  ### 1. Mindbody Streamlines Scheduling, Memberships, and Client Communication in One Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** info l. | Director of Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about Mindbody?**

What I like best about Mindbody is how it helps streamline both the member and operational experience. As a Director at Alloy Personal Training Lincoln Park, having one platform for scheduling, memberships, reporting, and client communication helps our team stay organized and deliver a better experience to our members.

The app makes it easy for members to book sessions, manage their schedules, and stay accountable to their fitness routines, which is huge for consistency and retention. On the business side, it allows us to track attendance, automate processes, and manage day-to-day operations more efficiently so our coaches can focus more on people and less on administrative tasks.

**What do you dislike about Mindbody?**

One area I wish was improved within Mindbody is the visibility of internal client notes. As a studio, we like to keep all member-related communication and operational notes in one centralized place for efficiency and team communication. However, at times these notes may include sensitive operational details such as billing issues, account concerns, or internal follow-up items that are not intended for client viewing prior to us addressing them directly in person or over the phone.

Having the ability to separate internal staff notes from client-visible notes would create a more professional experience for both staff and members while still allowing teams to stay organized within one system.

**What problems is Mindbody solving and how is that benefiting you?**

None to report at the time.

  ### 2. Great all in one software for Gym Management with Room for Email Improvements

**Rating:** 4.0/5.0 stars

**Reviewed by:** Chris R. | Business Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Mindbody?**

I like that Mindbody has everything together. I can process credit card payments, schedule clients, call clients, use text reminders, and send emails on birthdays and monthly sales campaigns. It just makes life easy by having everything in one piece of software without needing a POS system. I can handle all tasks within one program, which is a big convenience.

**What do you dislike about Mindbody?**

I wish the email reminders were a little bit better. The templates are very basic as far as appearance goes.. The ability to use fancy graphics on the emails is difficult. I als am not a huge fan of the app. It works for basic things like scheduling and you can process payments, but our trainers wish it was easier to things like recurring appointments. There are just little things that could be refined and added, but aside from that I really like most things about the software.

**What problems is Mindbody solving and how is that benefiting you?**

I use Mindbody for processing payments, scheduling clients, and emailing. The reminders feature helps keep clients on top of their accounts making it easier for me to collect payments. I like processing credit cards within the software rather than having to swipe cards with a terminal and having automated emails like birthdays helps us keep on top of those special emails that clients love receiving.

  ### 3. Disappointing Onboarding and Support - Billing, App, and Widget Issues with Mindbody

**Rating:** 0.5/5.0 stars

**Reviewed by:** Rosita Z. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 18, 2026

**What do you like best about Mindbody?**

Integrations onyl, nothing else i guess.

**What do you dislike about Mindbody?**

Choosing Mindbody as the reservation platform for our Pilates studio has, unfortunately, been a very disappointing experience.

Because Mindbody is one of the biggest providers in this space, we expected a smooth onboarding process and reliable support. Instead, we ran into multiple issues from the start, and several of them are still unresolved.

Before signing, we were told we could have our own branded app. After we signed the agreement, we were informed that, as a freelancer, we are not eligible due to Apple Store policy. This was a key requirement for us, and other platforms have confirmed that this is actually possible regardless of legal structure.

Onboarding itself was also problematic. We are based in Amsterdam, yet we were assigned an onboarding representative in a completely different time zone. This made communication difficult, with meeting slots as late as 9 PM. On top of that, our VAT settings were configured incorrectly, which led to incorrect invoices during our first month. The system also doesn’t allow proper invoice cancellation, creating unnecessary administrative complications.

We also had to discover on our own that there are two different versions of the Mindbody website integration widget. We weren’t informed about this and ended up implementing the wrong one, which negatively affected the checkout experience and likely caused us to lose customers.

We have repeatedly requested proper support or a dedicated account manager to help correct the setup, but most responses have been automated emails asking whether we still have the same problem, without any real resolution.

Customer support has been inconsistent overall, with different representatives giving conflicting answers and often saying that limitations are simply “how the system works.”

In the end, this experience has created unnecessary operational difficulties at a critical stage of our business. We hope Mindbody will take responsibility and improve the onboarding and support process for new studios.

**What problems is Mindbody solving and how is that benefiting you?**

pilates studio reservations and classpass integration

  ### 4. Great Reporting and a Staff App That’s Intuitive and easy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Heidi K. | General Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 25, 2026

**What do you like best about Mindbody?**

MindBody has unbelievable reporting and analysis of our business. The Staff App is also the only one we've seen that has a calendar view and is intuitive and easy to use to enable our staff to respond quickly to our customers. The amount of settings and customisable options to set up the system are amazing and means that we can tailor the system to our business needs. Support is always attentive and respond quickly to our requests.

**What do you dislike about Mindbody?**

We use the system for both adults who book single classes themselves online, but then also for children after school activities which are booked on a term basis. We find it difficult to have customers book term bookings for family accounts with the current functionality. We see this is improving, but still some work to be done by MindBody on workshop/enrollment bookings. Also there aren't enough filters on the MindBody custom booking app currently to refine your search for those who offer a lot of classes daily.

**What problems is Mindbody solving and how is that benefiting you?**

Understanding our whole business business potential and revenue. Also breaking this down by booking type, by coach with the ability to export data extracts to slice and dice them. We love the new customer reports to keep on top of communication to enable better customer retention.

  ### 5. Can't beat it for the money

**Rating:** 4.0/5.0 stars

**Reviewed by:** Garrett E. | Director of Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 27, 2017

**What do you like best about Mindbody?**

This software is still a great system with really robust reporting but it seems to be falling behind the times a little in overall functionality with regards to smooth of integration of items like storefront and web connections. It has promise though

**What do you dislike about Mindbody?**

Needs to feel more upto date in tis navigation and over flow of a system

**Recommendations to others considering Mindbody:**

Go for it! We really have liked the results that we have seen using. But your staff does need to understand it.

**What problems is Mindbody solving and how is that benefiting you?**

scheduling, payment processing, sales process, client tracking and financial analysis

  ### 6. Solid Tool with strong features but with some Room for Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** laurence A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about Mindbody?**

I like the new reporting and the analytics in Mindbody, which give me quite a lot of information and are really efficient. It's easy to navigate and very good for analyzing our business. I find it solid for customer bookings, as it is really easy to use once you've got a grip on it. Customers also find the app easy to use for booking classes, understanding where they're going and what they're doing, which is very easy for them.

**What do you dislike about Mindbody?**

The booking app doesn't have enough filters. You can only filter by coach, which is not useful In our particular setup. We need to be able to filter by multiple other sections such as the room, the level or the name of the class, so this is not easy for us. Also, we work as an academy where customers are booking for their children and this currently is not great for Mindbody.

**What problems is Mindbody solving and how is that benefiting you?**

I use Mindbody for scheduling staff and find its new reporting and analytics provide valuable data for analyzing our business. It's also solid for customer bookings and easy to use.

  ### 7. Streamlined Scheduling and Reporting, Room for Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** John S. | Founder & Owner at Space 3 Yoga & Pilates | Sanctuary for Strength, Stillness & Sensory Reset, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 08, 2026

**What do you like best about Mindbody?**

I use Mindbody to book appointments for my sauna and appreciate its ability to manage staff and run reports for sales, customer usage, and activity. I like the symbols it uses for descriptions of all activities and how I can keep track on the mobile app. Class scheduling is particularly valuable to my business, as it helps me set up correctly and track the number of clients coming in. I also value how Mindbody manages my staff, and I like that it allows me to track sales and make payments efficiently.

**What do you dislike about Mindbody?**

I don't like how it always assigns a class to a certain staff person. It does allow you to switch between different staff members, but if a staff member leaves, you have to completely cancel a class and rebook using the new structure.

**What problems is Mindbody solving and how is that benefiting you?**

I use Mindbody for booking sauna appointments, tracking client activity, sales, and making payments. It helps manage staff, run reports, and track activities on the mobile app.

  ### 8. Effortlessly Manages Scheduling, Needs Rescheduling Improvements

**Rating:** 4.5/5.0 stars

**Reviewed by:** Harold 'Haru EVA-MKTG-TVH C. | Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 06, 2025

**What do you like best about Mindbody?**

I find Mindbody easy to use, especially when it comes to the scheduling part. It's really convenient because I can see all of the schedules for our trainers and clients. The initial setup was fairly easy too.

**What do you dislike about Mindbody?**

I'm not a big fan of the way Mindbody processes rescheduling. The drag-and-drop feature could be improved. I'd prefer it to be easier, like having a button for rescheduling where you can just type in the date and time, and that's it.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody eases the hard process of manually scheduling and adding client information. It's easy to use for scheduling, letting me see all trainers' and clients' schedules.

  ### 9. Mindbody Makes Class Scheduling and Client Management Easy

**Rating:** 4.0/5.0 stars

**Reviewed by:** Catania J. | Registrar, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 01, 2026

**What do you like best about Mindbody?**

I like Mindbody for use in fitness and dance studios. I feel that this platform is great for organizing classes, signing clients in, creating workshops and keeping contact logs. For the most part, I think Mindbody is intuitive. For the times that Mindbody is not intuitive, I really appreciate the customer support.

**What do you dislike about Mindbody?**

What I dislike is how the updates at times disrupts how an established flow that studio established and that it takes a little while to figure out where an old feature now lives. There are times when Mindbody is not intuitive, however thus far I've really appreciated the customer support and that I can get on the phone with them pretty easily and they can walk me through how to solve the problem.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody is helping us (Maryland Youth Ballet) with our adult students program and getting them signed up for classes and workshops.

  ### 10. Comprehensive Tool with Learning Curve and Dynamic Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cassandra B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 24, 2026

**What do you like best about Mindbody?**

I love that I can get to what I want about three different ways. This feature is super helpful because I am not super tech savvy, and it makes it easy for me and my staff to find things quickly. Having a side menu bar, a top menu bar, and settings options really helps with navigating the software. We save so much time with Mindbody because we have everything in one place, including 13 years of comprehensive client history, which helps us stay in touch with our customer service. Mindbody's integration with ClassPass, our marketing suite, AI messenger, and our website enhances its value for us.

**What do you dislike about Mindbody?**

They are constantly improving. While that is a good thing, the layouts and interfaces are always changing. This tends to cause confusion, frustration of change for change sake and invites a lot of bugs into the day to day flow which eats at time calling to register and get them ironed out. I am not going to lie, it is a lot of work, but as is anything worth while. While user friendly it is grossly comprehensive and although we use a lot - we know we only use the tip of the iceberg.

**What problems is Mindbody solving and how is that benefiting you?**

We save so much time having 13 years of client history centralized, and being more in touch with customer service.

  ### 11. Streamlines Client Management, But Bugs Remain

**Rating:** 4.0/5.0 stars

**Reviewed by:** Aram P. | Founder, CEO

**Reviewed Date:** March 24, 2026

**What do you like best about Mindbody?**

I use Mindbody to schedule our clients, handle all of our billing, and as a CRM. It allows for automatic payment processing for clients, which is really helpful given the volume of clients we work with each month. The billing happens automatically, which saves us a lot of time. It also tracks all of our client sessions, whether they attend or not, and this helps us provide detailed information regarding their accounts. Additionally, I like that I can integrate Mindbody into our website using the branded web functionality.

**What do you dislike about Mindbody?**

Sometimes it's slow. Sometimes there are bugs in the software. Usually, these bugs occur when we're trying to do something out of the ordinary, which doesn't happen very often.

**What problems is Mindbody solving and how is that benefiting you?**

I use Mindbody to schedule clients, handle billing, and manage a CRM. It automates billing, saving us time, and tracks client sessions for detailed account information.

  ### 12. Efficient Member Management, Frustrating Reporting

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ken N. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 14, 2026

**What do you like best about Mindbody?**

I appreciate Mindbody's longevity in the market as it shows reliability. It's a competent member manager, keeping track of our members, their activities, scheduling, and billing. I can easily tell which members attend the most, who are the most loyal, and who purchases additional offerings like workshops or courses. This information is helpful for marketing new products.

**What do you dislike about Mindbody?**

Reporting is, in my opinion, horrific. All I have access to is canned reports. I want a report writer where I can create reports other than the canned ones.

**What problems is Mindbody solving and how is that benefiting you?**

I use Mindbody to keep track of members, their activities, scheduling, and billing, which helps with marketing new products. It helps identify the most loyal members and those purchasing workshops or courses.

  ### 13. Efficient Booking with Room for User Control Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Melanie M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 27, 2026

**What do you like best about Mindbody?**

I find that client accounts are easy to navigate with Mindbody. If I need to find something in their account, it is pretty straightforward, and I can easily find what I'm looking for.

**What do you dislike about Mindbody?**

I don't like how we can't change clients' info. Since the updates with Mindbody, we can't control if we need to change something, like their email or their name. If they signed up with a nickname or no last name, we need that for insurance purposes.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody solves the problem of not having a receptionist by allowing online bookings. I find navigating client accounts easy and straightforward, helping me quickly find necessary information.

  ### 14. Efficient Scheduling and Support, But Room for More Features

**Rating:** 3.5/5.0 stars

**Reviewed by:** Ali M. | Owner, Health, Wellness and Fitness, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 12, 2025

**What do you like best about Mindbody?**

Mindbody keeps all of our scheduling, client management, sales, and reporting in one organized system. It is very easy for our staff to use, even during busy periods, and the interface makes daily operations smooth and efficient. Their customer support is excellent and any time we needed assistance they guided us through screen sharing and resolved issues quickly. We use the software every day and rely on most of the features available in the Business app, except for the marketing tools. Overall, it has streamlined how we run our studio. The implementation process is not difficult, but setting up the main features and becoming comfortable with the system typically takes one to two weeks.

**What do you dislike about Mindbody?**

Some features in Mindbody seem outdated and often require too many steps to accomplish basic tasks. Certain settings are not very intuitive, which can make onboarding new staff slower than it should be. I also find it limiting that Mindbody only allows a single liability waiver per client at their first visit; it would be much more helpful if multiple waivers could be assigned for different services, especially for studios offering a variety of options. Additionally, the forms and waivers could be improved to be more dynamic and user-friendly, rather than depending mainly on uploaded documents. Integrations with external platforms could also be more seamless, particularly when using APIs or automation tools.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody helps us manage a high volume of clients and sessions without losing track of schedules, payments, or client history. It streamlines appointment booking, autopays, attendance tracking, and staff management so we spend less time on administrative work and more time serving clients. The system also gives us clear reporting tools that help with planning, forecasting, and understanding overall business performance. By keeping everything centralized and automated, Mindbody improves efficiency and allows our studio to operate smoothly every day.

  ### 15. Seamless Shopify Booking Embeds, but Limited Widget Layout Customization

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 08, 2026

**What do you like best about Mindbody?**

Mindbody provides an easy method of embedding booking forms, calendars, appointments, and scheduling widgets onto Shopify. This has helped our team easily make changes and adjustments when needed through Mindbody branded web tools. It wasn't too much of a learning curve, but we were able to figure out the necessary configurations to get the website running. The performance for booking is seamless and works as if you were on Mindbody's website itself. Currently, we do not see any AI functionality that may help future clients when trying to book the perfect service for their neds.

**What do you dislike about Mindbody?**

The main takeaways that we do no like as a team is certain configurations not available to be made. One being the layouts for each widget, we are stuck with what is offered and not able to switch to any other desired templates. If this was offered, the theming and branding could easily look seamless for any brand. Another is providing full customization capabilities whether it's the backend to the front end.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody has helped us create a website to easily help clients book services. The team has been great help and offered much needed help whenever requested. The system works exceptionally well with shopify.

  ### 16. Efficient Scheduling with Great Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Deanna T. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 19, 2025

**What do you like best about Mindbody?**

I use Mindbody for scheduling appointments and find it helps me keep my scheduling organized. I like the scheduling and payment collection features, as they allow me to collect and record cash or credit card payments. The AI help often works well for me, helping me find answers about 50% or 60% of the time. When I need to contact support, they are always helpful and responsive. Setting up Mindbody was pretty easy for me because I had help.

**What do you dislike about Mindbody?**

The AI feature sometimes doesn't have the answers I'm looking for. It would be great if AI would just pick up even keywords. One thing I don't like about Mindbody is that I can't just easily have one button that says generate an invoice for this appointment, as there's not a really easy one-click way to get just the paper that says, invoice or receipt.

**What problems is Mindbody solving and how is that benefiting you?**

I use Mindbody for scheduling appointments and organizing my schedule. It helps me collect and track payments, whether cash or credit, and allows clients to buy packages while tracking their usage.

  ### 17. Simplifies Booking, Perfect for Fitness Professionals

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michelle M. | Health Coach, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about Mindbody?**

I really enjoy the calendar view. I like being able to use it to check people in as they arrive to class. I like the interface and how easy it is to use. I also appreciate that it's very compatible with other software, whether it's financial software or an additional scheduler or website. They're really easy and simple to connect. I think it simplifies my everyday routine and makes it so that I have less work to do, which is important because time is money for me. Mindbody is perfect for gyms and fitness companies and it's good on both the user end and the business end of the app. I love the check-in feature too.

**What do you dislike about Mindbody?**

I think the calendar view is a bit simplistic. I feel like there could be personalized features that could be added. Maybe, like, color coding appointments or being able to place different tags on appointments to differentiate between clients or types of client.

**What problems is Mindbody solving and how is that benefiting you?**

I use Mindbody to organize my schedule, track clients, and manage billing. It simplifies my daily routine, giving me more time for training clients and other work.

  ### 18. Streamlined Booking with ClassPass Exposure, Needs Contract Clarity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Barbara H.

**Reviewed Date:** December 04, 2025

**What do you like best about Mindbody?**

I like Mindbody's automations because I don't have to think about what to send each client to keep them engaged with my business. The campaigns help me target the right client with the right offer. I also appreciate the exposure to ClassPass, which has given me more reach. Recently, I started using the AI messenger, and I find it useful. Additionally, I use Mindbody widgets with my website, which has been a seamless integration.

**What do you dislike about Mindbody?**

I don't like that Mindbody isn't clear about Contracts and Autopay/Contracts being two different things. I had issues with my memberships not working properly, and support wasn't very helpful with resolving it. It's frustrating that autopay/contracts are not explained well for different contexts, like using memberships for specific services instead of just gym memberships. Also, I wish there were add-ons available on the app for my business.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody automates my client appointments and reduces manual booking. The automations keep clients engaged without extra effort, campaigns help target offers effectively, and ClassPass increases my exposure to new clients.

  ### 19. Essential for Fitness Business Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dale B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Mindbody?**

I use Mindbody for my fitness business, and it has all the tools and resources needed to keep track of data. It sets itself apart from other gym software with the ease of use of the platform. I love how easy it is to train staff to use it. Mindbody Messenger is a game changer for me. The initial setup was very easy, and I'm highly likely to recommend it with a score of 10 out of 10.

**What do you dislike about Mindbody?**

If Mindbody could connect to a 3rd party we use for payroll

**What problems is Mindbody solving and how is that benefiting you?**

I use Mindbody for my fitness business; it tracks data and streamlines operations without overcharging. It's easy to train staff, and Mindbody Messenger is a game changer.

  ### 20. Outstanding Support and Easy Management for Fitness Facilities

**Rating:** 5.0/5.0 stars

**Reviewed by:** Connor M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 08, 2026

**What do you like best about Mindbody?**

I find Mindbody to be a great tool for managing our fitness facilities and making operations easier. It allows us to manage members effectively and report on important metrics. I love the support we receive from Mindbody's team. They listen to our bottlenecks and improve them quickly, and onboarding staff and locations is super simple. These aspects together make it possible for us to elevate our facilities to the next level.

**What do you dislike about Mindbody?**

There is very little to dislike

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody allows our centers to manage members and report on metrics. It makes managing our fitness facilities easier, supports onboarding staff and locations simply, and listens to and resolves our bottlenecks quickly.

  ### 21. MindBody Software Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 14, 2025

**What do you like best about Mindbody?**

I like the Mindbody marketing campaign tools best.

**What do you dislike about Mindbody?**

The downside of using Mindbody is that we are unable to schedule our clients for the full 4 days a week based on how our packages are setup.  We've worked with technology a few times but there has been no resolution.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody helps our gym by allowing us to complete all administrative tasks online.  It is a very seamless process for clients.

  ### 22. User-Friendly with Global Reach, Needs Better Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** yoga b. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about Mindbody?**

I use Mindbody for my yoga studio and find the software user-friendly, which helps with programming. What I like most is the familiarity I have with the program. I also enjoy that you can find classes and studios all over the world. The initial setup was easy, and I have recommended the software to a new studio in the area called Allfull Body Flow Pilates.

**What do you dislike about Mindbody?**

I don't like the amount of time I have to spend behind the scenes to fix some issues. The support from the agents could be better because some of them are not well trained, and I can solve the problems better than they can.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody offers user-friendly programming for my yoga studio.

  ### 23. Been using Mindbody for over 14 years!

**Rating:** 3.5/5.0 stars

**Reviewed by:** Suzanne L. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 08, 2026

**What do you like best about Mindbody?**

The system does everything I need to run my small business, and makes it easy for clients to find us, and book our services.

**What do you dislike about Mindbody?**

Mindbody have changed quite a lot of things lately - all to enhance the service, but for me, it's just getting complicated.

**What problems is Mindbody solving and how is that benefiting you?**

No problems, except for just yesterday, when it seems they are changing the way we collect payments. Hmm.. did I miss something?

  ### 24. Reliable and Easy-to-Use Business Essential

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kaya J. | Marketing and Social Media Manager - SJSU Ice Hockey

**Reviewed Date:** February 04, 2026

**What do you like best about Mindbody?**

We use Mindbody for our entire business, and it's been a really easy application to use. The reservation system is particularly beneficial because it helps us track who's signing up for certain classes, which allows us to staff accordingly. We also find it very helpful for our daycare system as it helps track what kids are going to come in, so we know how many staff members we need. Tracking spending and credit cards has been really simple with Mindbody, and whenever we have to call or have an issue, they are very responsive and reliable. Adding new staff to clock in and out has been very simple.

**What do you dislike about Mindbody?**

Sometimes it crashes out and can be a little glitchy, but it's nothing that a simple call can't fix.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody solves issues with tracking clients and payment methods. Its reservation system helps us know who’s attending classes, allowing us to staff accordingly. It's also very helpful for tracking daycare attendance.

  ### 25. Complex Integration, Mixed Performance

**Rating:** 2.5/5.0 stars

**Reviewed by:** James S.

**Reviewed Date:** February 04, 2026

**What do you like best about Mindbody?**

I value the ability to manage bookings with Mindbody. The platform theoretically does everything that I need it to do at the moment, although there are some development needs.

**What do you dislike about Mindbody?**

Mindbody's integration of different platforms doesn't work well, requiring me to update information separately in different places. The branded web, app, and consumer mode create different customer journeys, which isn't ideal. There are also bugs in the system that don't get resolved quickly, and it's designed more for a class-based enterprise, which doesn't fit well with my business model that includes multilevel revenue and various packages. The tech stack hasn't helped in providing a clear and easy-to-use customer journey, leading many customers to default to using the phone instead of the booking process, which is disappointing. Also, the setup was almost impossible and very challenging, and the CRM built into Mindbody isn't good enough, being too beta and not providing the right branding. Lastly, it lacks integration with our accounting software.

**What problems is Mindbody solving and how is that benefiting you?**

I use Mindbody to manage bookings and payments, supporting our health business. It integrates with our website, but platform integration challenges persist, requiring updates across different systems, leading to fragmented customer journeys.

  ### 26. Scalable Solution with Strong Brand Recognition

**Rating:** 4.0/5.0 stars

**Reviewed by:** Wendy M. | Vice President, Operations 

**Reviewed Date:** January 30, 2026

**What do you like best about Mindbody?**

I like that Mindbody keeps many of our functions all in one spot. I appreciate the brand recognition and its scalability to our business needs, as it can be used in both smaller locations and more robust ones. I also found the initial switch to Mindbody smooth thanks to a great TAM who made the setup process seamless.

**What do you dislike about Mindbody?**

Because we don't always use Mindbody in the same way that a boutique studio would use it, there can be items that are not always reportable in the way that we would like to see them. Would also be great if locker management was more robust to be able to let you know what lockers are available to be rented not just which ones are rented out currently. IE if you have 50 lockers, it would be great if the software could tell you that locker number 5 is available to be rented.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody keeps many of our functions in one place, handling membership management, point of sale, payments, and scheduling. I appreciate its scalability, as it works for both small and large locations.

  ### 27. Intuitive and User-Friendly for Class Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lucia G. | Business Coach

**Reviewed Date:** February 04, 2026

**What do you like best about Mindbody?**

I love how Mindbody feels intuitive and is super user-friendly. It keeps me organized, focused, and accurate with headcounts, and it allows me to mark students as missed. I enjoy being able to generate reports as needed and see students’ reviews on my classes, so new students know what to expect. The star ratings, along with my picture and bio, are features I appreciate. Also, setting up Mindbody was super simple.

**What do you dislike about Mindbody?**

I would love to be able to easily change the class names so that when I decide to teach a themed class, it's easy to make that one-time change without it being ongoing since the schedule is otherwise recurring.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody helps me stay organized, focused, and accurate with headcounts. It allows me to check students in, monitor my roster, and offer virtual classes. I can also mark students as missed, ensuring I manage my classes effectively.

  ### 28. Unhelpful Support and Little to Like

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 09, 2026

**What do you like best about Mindbody?**

When I think about Mindbody, I have no good thoughts. Thus, the software itself doesn't make me think of anything I like about it.

**What do you dislike about Mindbody?**

Customer Service is terrible. Even the reps who provide the support have agreed with us during conversations. There are a lot of client-specific issues that MBO support will not consider. In addition, some reps did not even know what some of the updates were, and how they affected our user experience.

**What problems is Mindbody solving and how is that benefiting you?**

client management. It's a place where we can do that without paper. But there are hundreds of platforms that can do that.

  ### 29. Great All-in-One Retail System, But Recent Updates Slow Everything Down

**Rating:** 1.5/5.0 stars

**Reviewed by:** Elements I. | SR WMA, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 31, 2025

**What do you like best about Mindbody?**

Overall it is a good all inclusive retail scheduling / selling / payment system.

**What do you dislike about Mindbody?**

After the last major update, mindbody is VERY slow after you click on a few screens.  It's not compatible with all browsers anymore especially Safari.   It works best on Chrome.  It doesn't work with firefox.  The account details screen, which we need to access constantly is especially slow.  After about 3-4 page changes the computer fan kicks into high and MBO kicks into s l o w.  The browser must be restarted to continue or the browser just locks up.  Tech support has suggested Chrome in private mode.  This has helped but not eliminated the problem.  If you need to sell retail products you are lucky to add one to the buy screen before the products tab quits loading...OVERALL, MBO is very clunky and click happy.  It takes way to long to check clients out.  We get frustrated.  They get frustrated.  The last time I spoke with tech support they said I needed to buy new computers.  Things worked just fine before the update.  I cannot afford to replace all 3 computers at the front desk.

**What problems is Mindbody solving and how is that benefiting you?**

scheduling appointments is great.  Checking out appointments is just ok.  Account management is difficult due to page loading issues.

  ### 30. Highly Effective for Gym Operations, Excellent Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anna F. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 01, 2026

**What do you like best about Mindbody?**

I use Mindbody as a POS and CRM system, and it solves both operational and customer management challenges for me. I find it easy to navigate, which is great. The chat support is really helpful too. A new feature, the marketing option, brings new leads, which is promising. Finally, it's a great system to have for a gym, and the initial setup was pretty easy. We've been with Mindbody for 11 years, which speaks to its reliability.

**What do you dislike about Mindbody?**

a little too complex for new people

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody solves operational and customer management challenges for us.

  ### 31. Dated system frequently unresolved bugs No significant upgrades since 2010

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 19, 2025

**What do you like best about Mindbody?**

Mind Body has an all in one marketing platform that’s not bad allows for text and email marketing. They do have tech-support to help 

**What do you dislike about Mindbody?**

None of my previous concerns have been addressed since my last review and that’s pretty much been my complaint with Mind Body. They are not responsive to systemic issues and once they’re there, you’ve got to develop a workaround or just learn to live with it.

**What problems is Mindbody solving and how is that benefiting you?**

Well mind-body is a booking platform that staff and customers like you can log into and book services and provides point-of-sale and payroll reports and sales report for the most part it does a good job on those things

  ### 32. MindBody a Great Software for Fitness Tracking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cindy L. | Wellness Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 25, 2025

**What do you like best about Mindbody?**

I love how I can tract attendance for my Wellness Center and get a breakdown on classes, pool and gym.  It also has a feature that lets me know members who have not been in lately.  It sends out anniversary email.  My members love this.

**What do you dislike about Mindbody?**

Changing pricing for services  is not as intuitive as some of the other features.

**What problems is Mindbody solving and how is that benefiting you?**

Looking at class numbers to determine scheduling.   Allowing us to inform members of new information by marketing emails.

  ### 33. Usable but Needs Better Support and Flexibility

**Rating:** 2.5/5.0 stars

**Reviewed by:** Shelby M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 13, 2026

**What do you like best about Mindbody?**

I like how Mindbody clearly shows people's contact info.

**What do you dislike about Mindbody?**

There are so many issues! Firstly, the tech support team needs to know what they are doing. Secondly, there's a lot of complicated things that don't work on Mindbody. Also, allow us to change an email for a client on their profile.

**What problems is Mindbody solving and how is that benefiting you?**

I use Mindbody for clients' memberships and signing them up for classes. It allows people to book classes and clearly shows contact info.

  ### 34. Mindbody’s Helpful Support Fixes Any Problem Fast

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ben R. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about Mindbody?**

How helpful they are to fix any problem you might have

**What do you dislike about Mindbody?**

I do not have any issues with mindbody..

**What problems is Mindbody solving and how is that benefiting you?**

keeping my schedule inline helps me organize all my clients coming in

  ### 35. Mindbody analytics, branded app, and check in review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 25, 2026

**What do you like best about Mindbody?**

I really appreciate the analytics that Mindbody generates, and I find them helpful for understanding my business at a glance.

**What do you dislike about Mindbody?**

Sometimes I have to hunt around just to figure out how to accomplish a very small task. Their chatbot is helpful, and customer support is also very helpful and responds quickly. Still, it feels like some things are harder to do than they should be.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody saves my team a lot of time. The attendance and appointment tracking are easy to use, and the statistical breakdown is especially helpful for how my company uses the platform.

  ### 36. Mindbody has helped with scheduling, marketing, and our studio growth!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Julie B. | Owner, Recreational Facilities and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 13, 2025

**What do you like best about Mindbody?**

Mindbody has helped clients schedule classes, make payments, and purchase retail easily. If it's easy to sign up it's easy to take classes.

**What do you dislike about Mindbody?**

While Mindbody is easy to use for clients, there is a learning curve for the owners to use it to its fullest potential. The level of support is great though, either in the written support page or swift call to support if needed. They are friendly and patient especially for the low tech small business owner trying to catch up with technology.

**What problems is Mindbody solving and how is that benefiting you?**

It's automated so that clients can manage their schedules, and other information can be emailed or texted when I schedule a campaign. A major source of positive reviews come from the ease at which clients can schedule classes or private training. Clients prefer quick and easy scheduling.

  ### 37. Confusing UI and Poor Support Experience - Zero Stars

**Rating:** 0.5/5.0 stars

**Reviewed by:** Daniel S. | Chief Marketing Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 13, 2026

**What do you like best about Mindbody?**

I found it initially a great way for clients to book classes with Mindbody.

**What do you dislike about Mindbody?**

The support is terrible and unresponsive, often directing me to use the AI chat which doesn't provide helpful suggestions. Classes are missing from the app, making it unreliable. The UI is confusing, changes across different menus, and it's not clear what options unlock which features. Overall, it offers not much value for the money. Clients often complain with issues booking or classes missing.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody initially helped clients book classes, but now it has issues like poor support and missing classes. The confusing UI provides little value.

  ### 38. Smooth Transactions, Seamless Check-Ins

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 26, 2026

**What do you like best about Mindbody?**

I love the way Mindbody handles all of my payments and allows members to check-in smoothly. The transactions have been smooth and my members have been able to really follow through easily. I love the fact that I can use the Mindbody app because it makes it very easy for my members to check-in for classes. The initial setup of Mindbody for my business was very easy since I had used Mindbody where I was previously working.

**What do you dislike about Mindbody?**

N/A

**What problems is Mindbody solving and how is that benefiting you?**

I love how Mindbody handles my payments and member check-ins smoothly. It's easy for members to check in for classes.

  ### 39. Frustrating Experience with Outdated Features

**Rating:** 1.0/5.0 stars

**Reviewed by:** Kehle K.

**Reviewed Date:** November 16, 2025

**What do you like best about Mindbody?**

I appreciate the cool new feature in Mindbody that notifies teachers via email when they are scheduled as substitutes. This functionality seems like a step in the right direction toward improving communication within our studio. Additionally, I would be keen on utilizing features that allow for the requirement of payment information for some booking options, which could be beneficial for maintaining better business practices. Although I have some frustrations, this aspect of email notification for subs is one of the few features that stands out positively.

**What do you dislike about Mindbody?**

{"I find Mindbody not intuitive or easy to use, which affects its overall usability for my yoga studio.","I dislike the difficulty in emailing an entire class roster with one click. The current process of tagging and reporting is cumbersome.","Mindbody lacks key features offered by competitors, such as seamless ways for teachers to request substitutes, email rosters, schedule rooms, and apply promo codes through the app.","I experience frequent errors with Mindbody, and there have been issues with our payment processing system that led to double charging students.","The class booking feature is not impressive, and it's challenging for students to book on behalf of others, especially if they have existing Mindbody accounts.","Waiver management is problematic, as newly reset waivers do not populate in the app for existing students unless accessed through a browser."}

**What problems is Mindbody solving and how is that benefiting you?**

I find Mindbody lacks intuitiveness and ease of use, causing frustration with emailing class rosters and managing communications. Its outdated features and payment processing issues hinder our operations despite occasional benefits like emailing subs. Waiver functionality also requires browser use and doesn't update properly in the app.

  ### 40. Comprehensive Tool with Complex Onboarding

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jeenie B.

**Reviewed Date:** November 14, 2025

**What do you like best about Mindbody?**

I love that everything I need to run my business is integrated under one company with Mindbody. This comprehensive approach means I don't have to juggle multiple platforms, simplifying my business management significantly. The branded app is a particularly valuable feature, drastically enhancing my client experience. I appreciate having real human tech support available every day of the week, which is incredibly reassuring. Whenever I encounter an issue, their support team is always ready to provide assistance, which makes a huge difference in daily operations. Once everything is set up, it's convenient to have all my business tools in one spot, making management seamless and efficient.

**What do you dislike about Mindbody?**

I initially found the onboarding experience very overwhelming, partly due to a misunderstanding of the onboarding specialist's role, which could have been communicated better. Although I overcame this issue eventually, the software remains quite complex for those without much tech experience in marketing or various software tools. Additionally, Mindbody does not integrate well with Shopify, a widely used platform for hosting websites, and this lack of integration presents a challenge and an area for improvement. Furthermore, I have encountered a few bugs in different parts of the software, which, although annoying, are somewhat understandable given MBs complexity.

**What problems is Mindbody solving and how is that benefiting you?**

I find Mindbody consolidates everything I need to run my business under one platform, enhancing client experience with a branded app and reliable tech support.

  ### 41. Difficult Navigation, Frustrating Experience

**Rating:** 0.0/5.0 stars

**Reviewed by:** Anita S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about Mindbody?**

Nothing..Fraud!! Scam!!!!

**What do you dislike about Mindbody?**

I find the whole system of Mindbody hard to navigate and not helpful. It hasn't solved any problems for my spa and has been giving me constant issues since signing up. I feel like it's a fraud and they are scamming people by stealing money without providing a useful service. The subscription model also adds to the frustration. The initial setup was very hard and difficult for my team.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody hasn't solved any problems for my spa and has given me problems since I signed up.

  ### 42. Streamlined Management with Room for Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Level Up S.

**Reviewed Date:** November 06, 2025

**What do you like best about Mindbody?**

I like the reports available in Mindbody as they make keeping an eye on the business easy and facilitate easier mapping of projections. Tracking income month to month and having the ability to compare to the previous year is incredibly useful for identifying areas where we can improve and recognizing our progress. This capability provides valuable insights into our gym's financial performance and aids in strategic planning.

**What do you dislike about Mindbody?**

I find it inconvenient that there's no option to notify members of a class cancellation. Currently, the system seems to only notify the instructor, but not the members. I'd appreciate a feature that allows sending emails or text messages with custom notes to those who have booked the class. Additionally, I struggle with setting up some of the pricing options, as it can be rather complicated.

**What problems is Mindbody solving and how is that benefiting you?**

I use Mindbody for POS and client management, solving tracking and appointment management issues. The reports ease business oversight, showing monthly income trends and year-to-year improvements for better projections.

  ### 43. User-Friendly with Minor Lag Issues

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kate L. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 18, 2026

**What do you like best about Mindbody?**

I like how easy Mindbody is to use. Everything about it is self-explanatory and laid out nicely. The initial setup was also very easy.

**What do you dislike about Mindbody?**

It can sometimes lag, especially when adding things in.

**What problems is Mindbody solving and how is that benefiting you?**

I use Mindbody for sales; customers sign up using the app, making scheduling easy. It's user-friendly, with everything laid out nicely.

  ### 44. A Game-Changer for My Business Since 2008

**Rating:** 5.0/5.0 stars

**Reviewed by:** Holistic Coach M. | Integrative Health & Fitness Practitioner, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 19, 2025

**What do you like best about Mindbody?**

I have been using Mindbody Online since 2008, and it has consistently been the backbone of my business. Over the years I have tried most of the competitors on the market, but nothing compares to the constant innovation Mindbody provides. The platform makes scheduling, payments, and client management effortless, and my clients love the ability to book directly through the app. Automated reminders have reduced no shows, while staff scheduling, reporting, and marketing integrations save me time and help drive growth.

What really stands out is their white label option, which makes onboarding seamless for clients, and the level of support they provide. It is not limited to the first 30 to 90 days, but continues for as long as you use the platform. The regular updates and feature improvements keep me ahead of the curve and show that Mindbody is committed to evolving with the industry.

**What do you dislike about Mindbody?**

The only challenge I have experienced is the initial learning curve. Because the system is so comprehensive, it can take some time to get fully comfortable with all the features. Once you are familiar, the power and flexibility of the platform far outweigh the early adjustment period.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody solves the biggest challenges of running a wellness business: scheduling, client management, payments, and marketing all in one place. Before using it, I was juggling multiple systems and spending hours on admin each week. Now, everything is streamlined. Clients can book and pay with ease, no shows are reduced thanks to automated reminders, and staff scheduling is simple and accurate.

The reporting tools give me real insight into revenue and attendance trends, which helps me make better business decisions. The marketing integrations and promotions have directly supported client retention and growth. The white label option makes the client experience seamless, and the ongoing support means I always feel confident that help is available if I need it.

Overall, Mindbody saves me time, increases efficiency, improves the client experience, and ultimately drives revenue growth.

  ### 45. Complete and Efficient Solution for Gym Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Renata B.

**Reviewed Date:** February 03, 2026

**What do you like best about Mindbody?**

Mindbody is an excellent system! It is practical and has functions that really make gym management much easier. I like the ease of organizing the entry and exit of students, and I also appreciate the ease of organizing extra events and charging through the system. The frequent updates are a positive point, and the organization of the financial part becomes much easier. Furthermore, Mindbody solved the problem of student check-ins that went unnoticed, preventing losses.

**What do you dislike about Mindbody?**

I have no complaints

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody greatly facilitates financial management, organizes the entry and exit of students, as well as events, preventing losses from unnoticed check-ins.

  ### 46. MindBody's Customer Support is second to none!!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about Mindbody?**

MindBody's Customer Support is second to none, IMO. They're knowledgeable, patient making sure you're understanding what they're doing, and courteous!!

**What do you dislike about Mindbody?**

It's a bit of a patch work quilt so to speak. However, as I have said, their customer service agents know how to navigate any issue.

**What problems is Mindbody solving and how is that benefiting you?**

They're updating systems continuously to make it more organic rather than technical

  ### 47. Stellar Customer Support with Room for Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Susan R.

**Reviewed Date:** October 29, 2025

**What do you like best about Mindbody?**

I love how Mindbody efficiently handles our class bookings and point of sale operations at our studio, which has been reliably enhancing our workflow for over eleven years. Its straightforward setup process ensured that we could integrate it without any hassle. I appreciate that through the Mindbody app, we can connect with clients who we might not have reached otherwise, significantly enhancing our client interaction. Further, Mindbody allows us to effectively track all of our bookings, sales, and revenue, which is essential for our business management. Integrating the marketing suite recently was a great addition, allowing us better direct access to clients using auto-text features, expanding our marketing capabilities. Importantly, the customer support stands out, with the ability to contact a live person quickly if I encounter issues, ensuring I am never left without help, and overall, the support team is helpful and the wait times are reasonable. Furthermore, the ability to pair Mindbody effortlessly with other software like Constant Contact emphasizes its versatile integration capabilities.

**What do you dislike about Mindbody?**

I dislike that recent changes have restricted my ability to update clients' emails and phone numbers. Previously, I could assist clients easily by updating their information and helping them change passwords. Now, the process has become more challenging, causing difficulties both for my clients and myself.

**What problems is Mindbody solving and how is that benefiting you?**

I use Mindbody to connect with clients through the app, track bookings, sales, and revenue. The marketing suite enhances client access via auto texting, while excellent customer support resolves issues swiftly.

  ### 48. Useful Room Alignment, but Constant Updates Make It Harder to Use

**Rating:** 2.5/5.0 stars

**Reviewed by:** Mira R. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 01, 2026

**What do you like best about Mindbody?**

I like the number of settings available, especially the ability to align rooms. Account tracking is also helpful.

**What do you dislike about Mindbody?**

Constant updates that are usually unhelpful. They make the program harder to use, not easier.

**What problems is Mindbody solving and how is that benefiting you?**

As stated above

  ### 49. Comprehensive Platform with Dynamic Pricing but Needs Unified UX

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jen M.

**Reviewed Date:** October 25, 2025

**What do you like best about Mindbody?**

I find Mindbody to be a unified and comprehensive platform that effectively supports running my studio. Its well-known status in the industry and the community around it provide me with a robust network of shared knowledge and support. I particularly appreciate its dynamic pricing capabilities, which intelligently adjust according to class availability, thereby maximizing revenue potential without relying on third-party services. The platform's ability to market offers online effectively aids in reaching a wider audience. Additionally, the analytics features are invaluable as they offer a straightforward way to comprehend business operations and identify potential opportunities for growth. I also value the marketing suite add-on, which enhances my marketing efforts. Despite its higher price point, the comprehensive nature and the compelling value proposition of Mindbody make it a worthy investment, even for multiple locations. Its leadership status in the industry stems from its comprehensive offerings and willingness to help users learn and utilize the software effectively.

**What do you dislike about Mindbody?**

I find the learning curve a bit challenging sometimes, particularly when handling tasks like creating accounts and permissions, and navigating between the desktop and app versions of Mindbody. Additionally, I would like a more seamless experience across all platforms—app, desktop, and branded app. There should be consistency in data collection across these platforms to avoid any variations.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody provides a unified platform for payment, booking, and marketing, benefiting from dynamic pricing and online marketing to optimize class filling and revenue. The analytics offer easy insights to seize business opportunities.

  ### 50. Small Businesses Need To Be Aware

**Rating:** 0.0/5.0 stars

**Reviewed by:** Kate S. | Director of Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 03, 2025

**What do you like best about Mindbody?**

Upfront sales pitch was very slick and the system looked promising.

**What do you dislike about Mindbody?**

We signed up to Mindbody with high hopes, but our onboarding and early use of the system have been among the most frustrating business experiences I’ve ever had. Despite extensive efforts on our side — including trying to work constructively with multiple contacts across different departments — the service has been chaotic, slow to respond, and riddled with technical problems.

Key issues have included:
Broken booking links at launch
Missing client data on import
Passes and login functions not working across locations
Persistent log-in loops and access errors for clients
Ongoing bugs in the staff and back-office systems
Unstable client experience requiring frequent browser cache clears
Failure to correctly apply free trial periods and subscription credits
Multiple issues raised, ignored, or delayed for weeks at a time

Most damaging of all has been the impact on client trust and our professional reputation. After nearly a month of firefighting problems and receiving minimal or no response from support, we’ve had to migrate to an alternative system — just to protect our business from further disruption.

Despite acknowledging many of these issues and even apologising in writing, Mindbody is now refusing to release us from our contract — locking us into a 24-month term on a system that is unusable. At this point, we are beginning to explore legal options.

If you’re a small or growing wellness business that can’t afford weeks of instability and reputation damage, I would advise extreme caution before committing to this platform.

**What problems is Mindbody solving and how is that benefiting you?**

None


## Mindbody Discussions
  - [What will the future of Mindbody look like? What upgrades will the system undergo in 2020.](https://www.g2.com/discussions/what-will-the-future-of-mindbody-look-like-what-upgrades-will-the-system-undergo-in-2020) - 2 comments, 1 upvote
  - [How much does it cost to use Mindbody?](https://www.g2.com/discussions/how-much-does-it-cost-to-use-mindbody) - 1 comment

- [View Mindbody pricing details and edition comparison](https://www.g2.com/products/mindbody/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+11%3A22%3A20+-0500&secure%5Bsession_id%5D=c5d4d6e0-7334-4596-9f5e-37ebd7eb10ba&secure%5Btoken%5D=c71add801af2531a54aa3fef0af9c74c354360c0b42adb18565ea178e4f52a28&format=llm_user)
## Mindbody Integrations
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  - [SmartWare](https://www.g2.com/products/cropin-technology-solutions-smartware/reviews)
  - [Squarespace](https://www.g2.com/products/squarespace/reviews)
  - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)

## Mindbody Features
**Business Administration**
- Website Builder
- Marketing Tools
- Payment Gateway
- Messaging
- E-Signature

**Business Administration - Spa Management**
- Inventory Management
- Billing & Sales
- Employee Management

**Billing & Revenue - Gym Management**
- Automated Collections
- Merchandise Sales
- Invoicing

**Notifications**
- Confirmations & Reminders
- Appointment Follow-Up
- Scheduling Notifications

**Business Management**
- Staff Management
- Payroll
- Analytics and Reporting
- Billing and Invoicing

**Training Tools**
- Workout Planning
- Goal Tracking
- Scheduling
- Nutrition Tools

**Marketing - Spa Management**
- Membership
- Social Review
- Automated Campaigns

**Settings**
- Time Zone Detection
- Availability Settings
- Blocked Time Settings

**Class Management**
- Self-Service Portals
- Scheduling
- Communications

**Agentic AI - Gym Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Guest Experience - Spa Management**
- Scheduling
- Surveys
- Customer Trends

**Facility Management - Gym Management**
- Scheduling & Reservations
- Payroll

**Personalization**
- Branding
- Links

**Client Manangement**
- Personalization
- Mobile App
- Student Profiles

**Agentic AI - Personal Training**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Data & Reporting - Gym Management**
- Data Collection
- Reports & Dashboards

**Integrations**
- Multi- Calendar Integration
- Website Integration
- Payment Acceptance
- Video Conferencing
- Communication

**Integrations**
- Marketing Platforms
- Point of Sale (POS) Systems

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Image
- AI Text-to-Speech
- AI Image-to-Text

**Agentic AI - Online Appointment Scheduling**
- Autonomous Task Execution
- Multi-step Planning
- Natural Language Interaction

**Membership - Gym Management**
- Contract Creation
- Lead Management
- Online Member Portal
- Performance Tracking
- Marketing Tools

## Top Mindbody Alternatives
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