I appreciate MaintainX for its capacity for customization. I can easily create or change work orders and procedures to meet the needs of the business. I really appreciate the fact that I can change how the procedure flows based on the technicians' answers. This gives consistent and repeatable direction to the technician. Review collected by and hosted on G2.com.

I find that moving a field from one position to another within a procedure is quite tiresome, and not always successful. This process involves grabbing the field and dragging it up or down to its desired position and releasing the mouse button. This practice is successful only about half of the time and can be frustrating when you've dragged it past 25 fields. An unsuccessful attempt returns the field back to its original location, where a user must try the movement again. Review collected by and hosted on G2.com.

MaintainX has been a valuable tool in helping organize and streamline our service department. It has improved visibility across all work orders, allowing us to track status, prioritize tasks, and manage workload more effectively. The platform has enhanced communication between our coordinator and technicians, ensuring clearer expectations and better accountability. Overall, MaintainX has helped us become more structured, responsive, and efficient in how we manage service operations. Review collected by and hosted on G2.com.

One of the main downsides of MaintainX is the lack of features across different subscription levels, which can limit functionality unless you’re on a enterprise-tier plan. Key tools that would significantly improve efficiency, such as advanced reporting or customization, are not always available at lower levels, creating gaps in workflow capabilities. Additionally, the platform offers limited customization, particularly when it comes to tailoring fields, workflows, and reports to fit specific operational needs. This can make it difficult to fully align the system with how our service department operates, requiring workarounds instead of a true fit-for-purpose solution. Review collected by and hosted on G2.com.

I really appreciate how hands-on our customer service team is. They’re very knowledgeable about the platform, and they consistently take the time to look for solutions whenever something comes up. Review collected by and hosted on G2.com.

I know we’ve had trouble getting the reports we need—for example, pulling the serial numbers for our monthly report. Review collected by and hosted on G2.com.

Easy to use. Great Database that is very accessible and readable. Makes work easier. Love using the Reporting feature. We have great support from Ira and her team along the way. Review collected by and hosted on G2.com.

Getting others to use all of the features. Making them aware at how important good information is to our organization Review collected by and hosted on G2.com.

The UI is easy to use, and the data is presented clearly and concisely. The reporting tools are powerful, and the AI assistance is a real game changer. Sam, who oversaw our integration, was excellent—very helpful and knowledgeable about the product. No request for assistance was too much for him. Overall, the MaintainX platform runs well on both desktop and the mobile app. Review collected by and hosted on G2.com.

The reporting tools are very powerful, but they’re going to take me some time to learn and get comfortable using. Review collected by and hosted on G2.com.

I like that is both user friendly from the admin side as well as the worker side. It has allowed us to streamline our back of house resulting in less worker down time between tasks and a higher organization in our assests, parts, procedures, and work orders. Review collected by and hosted on G2.com.

Overtime they've become increasingly focused on capturing enterprise customers. It feels as though over time software capabilities that were previously available to lower paying tiers have been repackaged as different features then moved to the enterprise version of the service. Review collected by and hosted on G2.com.

Maintenance systems help me manage daily priorities by giving clear visibility into assets, people, and performance. They allow me to track KPIs, verify preventive maintenance completion, and make informed business decisions instead of reactive ones. Having everything organized in one place has made my role significantly more efficient — improving accountability, planning, and overall operational control. Review collected by and hosted on G2.com.

My biggest frustrations are around recording consistency and mobile functionality. I rely heavily on accurate data to manage KPIs and asset health, and right now the recording side could be stronger. Also, the mobile app doesn’t always show the same information as the desktop version, which limits how effective I can be when I’m out with the team instead of at my desk. Review collected by and hosted on G2.com.

Ease of use - we got up and running very quickly and the asset and PM tracking is a huge improvement over our previous system.

Support - Jamie Thompson's support has been outstanding. Review collected by and hosted on G2.com.

Not able to change the close date on a Work Order Ticket Review collected by and hosted on G2.com.

I appreciate MaintainX for its reliable request portal, robust preventive maintenance schedule/tracker, and document storage. It's the best balance between ease-of-use and robust capabilities I've found. Unlike larger systems like Maximo, MaintainX is quite intuitive to use, which makes it easier to get new technicians up to speed and reduces tedium in recordkeeping. The initial setup was fairly easy, and the team was good to work with. Review collected by and hosted on G2.com.

There are some seemingly simple things that I'd like to see implemented. They include: The ability to customize asset info fields based on asset type; The ability to toggle between PM creation based on completion of last WO vs. date. Review collected by and hosted on G2.com.

I use MaintainX for work order and workflow management because it allows me to track and organize work effectively. I find that it is user-friendly and I like the custom dashboard and report builder functions since they are intuitive and work well. The initial setup was easy, and the training provided is great and more than suitable to get one going in the software. Review collected by and hosted on G2.com.

MaintainX works well, so I have no complaints. For improvements, I do have a request for the ability to add work order query reports side-by-side in the custom dashboard. That is currently not possible. This would be a valuable improvement, as I have seen this ability with a competitor, however, it is a minor point. Review collected by and hosted on G2.com.