MaintainX Reviews & Product Details

I can keep tasks for various machines organized and scheduled or I can rely on completed workorders as reference for new issues. It makes communicating between 4 crews easier. Can also use short videos, pictures, schematics or other relevant files. I no longer have to store paper copies for 7 years. I often use the "convert to PDF" feature if another department needs review completed work and I like that every action and update is timestamped for transparency. Review collected by and hosted on G2.com.

I'd like to see a visual mapping function. It can be difficult to describe where a specific issue is without referring to other machines, some of which the user may be unfamiliar with in a large facility. This could be immensely useful for fire suppression systems, task lighting audits or property damage reports. Review collected by and hosted on G2.com.

One of the things that I appreciate about the app is how easy it is to use and how use friendly the UI is.

The overall experience from starting a work order to completing is very efficient. You can modify this application to work easier for your own business.

The onboarding process was easy, quick, and very informative. Review collected by and hosted on G2.com.

I do not have many complaints about the application other than the ability to customize the appearance/final PDF of work orders.

We would like to make them look more like what we have right now. Review collected by and hosted on G2.com.

Very good introduction to the system to help us make an informed decision on which system to go with.

The installation team was very helpful with assisting us on building the work sheets and uploading all our PM's . Our account rep is very good at answering our questions in a timely fashion. The training modules are outstanding. Review collected by and hosted on G2.com.

At this time , we haven't any major concerns as we are still going through the learning curve with the plant rollout Review collected by and hosted on G2.com.

there are so many good functions but i do like the ease of use of the platform, the AI generation of procedures, the QR code asset tags are very useful Review collected by and hosted on G2.com.

there isn't much to dislike and i haven't found anything that i would say i dislike Review collected by and hosted on G2.com.

The platform is easy to navigate and feels intuitive for both technicians and managers. It helps teams remain up to date on work orders and tasks, making it simple to create, track, and complete assignments efficiently. Additionally, it maintains thorough records of equipment and maintenance history, which is very useful. Review collected by and hosted on G2.com.

The response time from customer support is rather slow, which can be frustrating. Additionally, the customization feature leaves room for improvement. Review collected by and hosted on G2.com.

This product stands out as the most intuitive and user-friendly software we have encountered in the computerized maintenance management field. Our team finds it straightforward to use and easy to understand, which has led to improved accountability with our work orders. We are continually discovering new and more effective ways to utilize it within our department, and the customer support team has been outstanding to work with. Review collected by and hosted on G2.com.

So far we have not encountered any detractors that would cause us to rethink of decision in selecting MaintainX as our product of choice. Review collected by and hosted on G2.com.

It is a friendly software and has been a valuable tool for following up on our Maintenance Program and Work Orders. I use the "Reporting" information for tracking our Maintenance KPIs.

The Tech Support is what I was looking for. I can ask for support with a click under the MaintainX platform, and I have received excellent attention and follow-up to my doubts and requests. The Account Manager is helpful and attentive to us.

We use the license every day; it is our daily work guide. In each audit, we are congratulated on our MaintainX license and the good follow-up of our Work Orders.

When a new member joins the Maintenance team, their integration into the MaintainX platform for executing Work Orders and searching for spare parts is very quick. It's an easy-to-implement tool in every way. Review collected by and hosted on G2.com.

I have nothing to say about MaintainX. Since the first time I used the license, we have grown as a service department. I have recommended it to colleagues from other companies. Review collected by and hosted on G2.com.

It’s easy to use, and I appreciate the customization features as well as the external vendor features. Review collected by and hosted on G2.com.

Re-uploading parts took some time. The requester templates feel limited, and the live share link doesn’t appear on work orders. Review collected by and hosted on G2.com.

Aside from the system being relatively simple to use and intuitive, I like the customer support the best. I like that I'm able to ask questions and get clarity almost in real time. It saves time and helps me ensure I don't have to go back and do double the work fixing format or data input errors. Review collected by and hosted on G2.com.

My biggest issue would be with the limited procedural formats. There are a lot of work orders/PMs in which the ability to customize a graph or chart would be very helpful. I think the drop down selection has a lot of nice options but is limited. Review collected by and hosted on G2.com.

This product is extremely easy to use and set up. The mobile app is fantastic; having the ability to view and manage work orders while out in the field is incredibly useful. Review collected by and hosted on G2.com.

Up to now, I haven't found anything I dislike about the app. My only suggestion would be to add a feature that allows technician's notes in work orders to be automatically translated into the user's chosen app language, making the process seamless. Review collected by and hosted on G2.com.