The amount of monitoring capabilities and the web portal functionality/uptime is exceptional. We have been using LM on a global scale utilizing vm collectors and have not had one portal outage. the scale of our environment is ~2500 devices that we monitor and the portal performance and load times are exceptional. Review collected by and hosted on G2.com.
downsides of using logicmonitor is the learning curve and resources needed to manage it in order to make it a valuable tool. That is by the nature of monitoring in general so the downsides are minimal when comparing to other vendors. Review collected by and hosted on G2.com.
Video Reviews
Ease of setting up the motioning, Compared to competitor and this tool can be accessed out of VPN
Monitoring for a broad spectrum software company using multiple server technologies.
601 out of 602 Total Reviews for LogicMonitor
Overall Review Sentiment for LogicMonitor
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LogicMonitor is so flexible I can do anything with it. I built a way to alert if my kids weren't spending enough time brushing their teeth. I've built hundreds of custom modules to monitor technology that is specific to our customers' needs. The question I most often get is, "Can LogicMonitor monitor _this_?" The answer is always, "Yes, it can, if the thing can be monitored." Review collected by and hosted on G2.com.
Their support is understaffed. Most of the time, my issues go beyond support's skills and have to go to a back end ticket, into which I have no visibilty. Those die on the vine as often as they are resolved. LM has been working on UIv4 for 4+ years and has still yet to roll it out with any success. What they have rolled out is buggy, lacks feature parity, and was obviously designed without any knowledge of how actual users work with the product or what they need the product to do. I was excited about Dexda, but the pricing structure makes it prohibitive. The thing it's supposed to solve for, too many alerts, is how it's billed. So the finances of it drive me to manually reduce my alert noise, which is why I would want Dexda in the first place. Review collected by and hosted on G2.com.
Instead of telling your monitoring tool what you want monitored, LogicMonitor will discover a lot of the metric & data points for you, mostly out of the box and away you go. You can then very easily tweak and modify the thresholds for alerting, creating escalation chains to wake the relevant people using your Incident Management platform of choice.
Dashboards are extremely powerful and useful but also very easy to create.
Powershell features very prominently in LogicMonitor which is fantastic as it's a ubiquitious langauge in the Windows / Microsoft world and is relatively easy to write scripts/modules for. Review collected by and hosted on G2.com.
Creating LogicModules (DataSources, ConfigSources etc) can be quite complicated, however this is required as they need to return data in a consistant manner.
Some things you think should be possible or work one way are not possible with LogicMonitor. Powershell is very prominent in LogicMonitor, however it is not an integration, as in, you cannot use a Powershell script in an Escalation Chain, and therefore an Alert Rule. Review collected by and hosted on G2.com.
Firstly it should be noted, the logicMonitor team work their socks off to ensure you get the best out of their platform.
After coming from another major monitoring platform, i was a litle dubious at first, however once you get into it, i found LM to be far more intuititive and much easier to present the required data for our teams.
Not only does the out of the box integrations cover 99% of use cases, through further development anything is possible. Review collected by and hosted on G2.com.
It's not the cheapest platform, however it is worth it..
With the migration between UI versions, it was a little frustrating at first, but bearing in mind the new UI was still in Beta, it is good to see that it is constantly being improved to smooth over those intital frustations. Review collected by and hosted on G2.com.
The customisability of the platform is great. I use the tool daily to keep a finger on the pulse of our environment.
We've made use of the ability to build custom scripts/monitors to monitor and present dashboards for patch status and device inventory which is handy for our customers.
I also enjoy the amount of data it ingests as it allows us to get a good feel for the environment.
It was relatively simple enough to integrate with CW PSA and has a few good integrations with Meraki and other platforms.
Support is pretty good, our Account Manager and Technical team we deal with are always really helpful at providing solutions whenever they arise. Review collected by and hosted on G2.com.
Monitors are all number based so pulling and displaying strings is a bit difficult within the platform from what I've seen. It was a little difficult to implement due to this.
Would be nice to be able to pull strings as a variable.
There's also a relatively steep learning curve to make use of all the features.
And it would be really nice to get proper aruba central reporting however that may be a limitation of Aruba's API rather than LogicMonitors capabilities. SNMP monitoring works fine. Review collected by and hosted on G2.com.
LogicMonitor is a great monitoring tool, with huge number of out of the box datasources which meet the needs of 99% of customers. Being able to create custom datasources for that remainng 1% is great and a testament to the overall felxibility of the platform. If something can be monitored LogicMonitor is the right tool for the job.
LogicMonitor integrates with our PSA (ConnectWise) which allows us to operationalise alerts far more effectiviy when compared to comting plaftoms which lack this ability.
Customer support is gernerally very good. Review collected by and hosted on G2.com.
The user interface is not perticuallry intuitive, the new interface has many improvements but right now I find that I must change frequently between the two to access what I need.
Reporting is an area that could do with improvement and should also incorporate executive style report templates. Review collected by and hosted on G2.com.
LogicMonitor supports a wide range of monitoring capabilities, including servers, networks, cloud services, containers, and applications. This breadth allows organizations to have a single pane of glass for all their monitoring needs.
The platform has a user-friendly interface and ease to deployment. LogicMonitor provides out-of-the-box integrations and automated discovery, which significantly reduces the setup time and effort required to start monitoring an infrastructure. Additionally, LogicMonitor offers a robust API, enabling seamless integration with other tools and custom workflows, enhancing its adaptability and automation potential. Review collected by and hosted on G2.com.
issues with the new graphical user interface (GUI), mentioning that it can be buggy and less stable compared to the previous versions. These bugs can affect usability and efficiency.
While the platform is user-friendly for basic setups, advanced configurations can be complex and may require a deeper understanding of the system. This steep learning curve can be a challenge for new users or those without a technical background.
Without proper tuning, the alerting system can generate a significant amount of noise, leading to alert fatigue. Review collected by and hosted on G2.com.
Whilst out of the box LogicMonitor can monitor your infrastructure with ease, the ability to create or amend data sources to meet your specific business requirements is fantastic, it enables us as a team to meet our monitoring requirements with relative ease.
The fact that LM is SAAS based means that we do not have to spend time keeping the product up to date, especially if you configure the collectors to auto update rather than having your engineers run the upgrade, this again ensure the product is kept upto date.
The inline support functions assist with any issues you may be having with the product and most of my interactions have been perfect. The support teams are knowledgable and rarely do issues get escalated.
Deployment and integration within our infrastructure was simple and very quickly enabled us to have our network monitored to a level that greatly improved our visibility.
API Integration to retrieve data from logicmonitor to ingest into other tooling was simple to achieve with one sometimes fustrating issue. Review collected by and hosted on G2.com.
Whilst the API does have ratelimiting enabled which is obviously needed, there seems to a bug or issue that could not be identified where I would start to get shunned/blocked for several hours, yet the response did not tell me I was approaching the rate limit, this seems to be solely affecting LMAuth as using a bearer I no longer experiance the issue. Review collected by and hosted on G2.com.
The software is great and has been an asset to our company. It has enabled us to have full visibility into our environment. Before using LogicMonitor, we only had visibility to a fraction of our servers and network devices. Beyond the software, the employees and support services are fantastic. Everyone we have worked with has provided great customer service. From sales to account management to the engineers we work with, all have been great and show that they care about the success of our company. Review collected by and hosted on G2.com.
Like any monitoring product, it requires ongoing administration, which takes time away from our staff for projects. Review collected by and hosted on G2.com.
LM has simplified the data gathering process by bringing you automatic datasources, based on device type, that provide information on the metrics you need. Instead of spending hours building out all the monitors you need, they have it available for you on day 1.
Additionally, you can build out custom event sources, property sources or datasources that gather unique data or metrics that you may need for specific devices or device types.
Metric graphs/dashboards are easy use, build, clone or share. This platform allows you and your organization to get right into the middle of the action instead spending time hunting for the information you need.
Additionally, the LM porfessional services team was fantastic during the initial implementation and the customer support reps continue to support well! Review collected by and hosted on G2.com.
The new ui.... it's an adjustment. I understand what they are trying to do, but I don't think it's the right direction. It's too busy and still much slower than the old UI.
Additionally, historical alert reporting is difficult when you take into consideration SDT schedules, whether recurring or scheduled once. You cannot get a historical report of ACTIONABLE alerts because it lumps in alerts that "occured" while the device was in SDT. The SDT tag is automatically cleared from an alert once the alert clears, which muddies the water A LOT with downstream reporting. Reporting and this issue could definitely benefit from some improvement initiatives. Review collected by and hosted on G2.com.
