KrispCall Features
What are the features of KrispCall?
Basic Communication
- Phone Calls
- Instant Messaging
Advanced Features
- VOiP Number
Access
- Browser Extension
Channels
- Voice
- Mobile SMS
Functions
- Session Routing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
Administrative
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
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KrispCall Categories on G2
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Phone Number Management
Local Phone Numbers | Based on 40 KrispCall reviews. Generate phone numbers native to a target location | 93% (Based on 40 reviews) | |
Toll-Free Numbers | Create toll free numbers for tracking purposes This feature was mentioned in 39 KrispCall reviews. | 92% (Based on 39 reviews) | |
Port Existing Numbers | Based on 34 KrispCall reviews. Transfer existing numbers into the call tracking system | 96% (Based on 34 reviews) |
Call Routing
IVR | Direct a phone call without the need for a human representative, but instead a voice responder 35 reviewers of KrispCall have provided feedback on this feature. | 93% (Based on 35 reviews) |
Analytics
Call Data | As reported in 32 KrispCall reviews. Provide the representative with caller data upon receiving a phone call | 94% (Based on 32 reviews) | |
Call Recording | Offer the ability to capture and replay a conversation for further information 35 reviewers of KrispCall have provided feedback on this feature. | 96% (Based on 35 reviews) |
Basic Communication
Phone Calls | Based on 75 KrispCall reviews. Enables users to place phone calls over the internet. | 95% (Based on 75 reviews) | |
Instant Messaging | Enables users to send instant messages over the internet. 64 reviewers of KrispCall have provided feedback on this feature. | 93% (Based on 64 reviews) | |
Desk-to-Desk Calls | Enables users to contact one anothers through mobile phones and landlines. This feature was mentioned in 43 KrispCall reviews. | 89% (Based on 43 reviews) |
Advanced Features
Automated Attendants | Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. This feature was mentioned in 42 KrispCall reviews. | 84% (Based on 42 reviews) | |
VOiP Number | Offers users a unique number that can be dialed from anywhere. 78 reviewers of KrispCall have provided feedback on this feature. | 94% (Based on 78 reviews) |
Access
Software Pairing | Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. This feature was mentioned in 44 KrispCall reviews. | 84% (Based on 44 reviews) | |
Browser Extension | Allows users to download the tool along as an extension to their browser of choice. This feature was mentioned in 64 KrispCall reviews. | 78% (Based on 64 reviews) |
Calling
Record Calls | As reported in 41 KrispCall reviews. Records calls for future reference. | 90% (Based on 41 reviews) | |
Call Types | Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. This feature was mentioned in 31 KrispCall reviews. | 95% (Based on 31 reviews) | |
Click-to-Call | Gathers contacts from integrated tools, allowing users to call with one click. 36 reviewers of KrispCall have provided feedback on this feature. | 95% (Based on 36 reviews) |
Contacts
Personalization | Retains a log of extraneous contact information such as timezone and contact engagement. 31 reviewers of KrispCall have provided feedback on this feature. | 92% (Based on 31 reviews) | |
Information Locater | Based on 27 KrispCall reviews. Finds and opens saved contact information for reference at the time of a new call. | 93% (Based on 27 reviews) | |
Record Prospect Data | Allows users to denote which contacts they believe are prospective customers. 29 reviewers of KrispCall have provided feedback on this feature. | 90% (Based on 29 reviews) |
Insights
Notes | Allows users to take notes during or after the call for future reference. This feature was mentioned in 37 KrispCall reviews. | 90% (Based on 37 reviews) | |
Daily Summary | Based on 30 KrispCall reviews. Delivers users a daily summary of activity. | 92% (Based on 30 reviews) | |
Automated Voicemails | Sends automated voicemails to prospective clients who fail to answer. 31 reviewers of KrispCall have provided feedback on this feature. | 96% (Based on 31 reviews) |
Channels
Voice | Based on 65 KrispCall reviews. Provides voice call functionality. | 92% (Based on 65 reviews) | |
Mobile SMS | Accepts contacts initiated through SMS or other mobile text functions. This feature was mentioned in 66 KrispCall reviews. | 89% (Based on 66 reviews) | |
As reported in 48 KrispCall reviews. Allows CSRs to receive and answer customer emails. | 80% (Based on 48 reviews) |
Functions
Session Routing | Based on 52 KrispCall reviews. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. | 86% (Based on 52 reviews) | |
Concurrent Calling | As reported in 51 KrispCall reviews. Place a large or unlimited volume of calls simultaneously without diminishing the call quality. | 85% (Based on 51 reviews) | |
Speech Analytics | Based on 52 KrispCall reviews. Provides some level of analytics based on keywords and vocal tones. | 84% (Based on 52 reviews) | |
Auto Dialer | Based on 62 KrispCall reviews. Has auto dialing or predictive dialing functions for outbound use. | 85% (Based on 62 reviews) | |
IVR | Based on 68 KrispCall reviews. Includes an interactive phone menu. | 87% (Based on 68 reviews) | |
Inbound Screen Pop | Based on 22 KrispCall reviews. Populates CSR's screen with available customer data. | 77% (Based on 22 reviews) | |
Persistent Data | As reported in 47 KrispCall reviews. Maintains and shares information across channels and agents as the case progresses. | 84% (Based on 47 reviews) |
Administrative
Session Summary Notes | Based on 52 KrispCall reviews. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. | 90% (Based on 52 reviews) | |
Administrator Access | Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. This feature was mentioned in 51 KrispCall reviews. | 90% (Based on 51 reviews) | |
Reporting & Dashboards | Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. 72 reviewers of KrispCall have provided feedback on this feature. | 90% (Based on 72 reviews) | |
Session Recording | As reported in 48 KrispCall reviews. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. | 87% (Based on 48 reviews) | |
Agent Scheduling and Assignment | Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. 44 reviewers of KrispCall have provided feedback on this feature. | 77% (Based on 44 reviews) | |
Call Recording | Allows supervisors/managers to record and review telephone conversations of agents. 15 reviewers of KrispCall have provided feedback on this feature. | 98% (Based on 15 reviews) | |
Reporting & Dashboards | As reported in 12 KrispCall reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. | 92% (Based on 12 reviews) |
Administration
Martech Integrations | Based on 20 KrispCall reviews. Integrates with marketing software such as CRM, marketing automation, and digital advertising to measure and optimize the customer journey across channels | 95% (Based on 20 reviews) | |
Privacy, Security, and Compliance | Helps companies ensure they comply with industry-specific standards for data management and privacy, such as PII, PCI, HIPAA, and GDPR This feature was mentioned in 24 KrispCall reviews. | 97% (Based on 24 reviews) | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took 23 reviewers of KrispCall have provided feedback on this feature. | 97% (Based on 23 reviews) |
Platform
Mobile Access | As reported in 11 KrispCall reviews. Allows users to access the software using mobile devices. | 95% (Based on 11 reviews) | |
Call Routing | As reported in 17 KrispCall reviews. Allows distribution of incoming calls to agents. | 98% (Based on 17 reviews) | |
Call Back | Based on 10 KrispCall reviews. Allows users to request a call back. | 98% (Based on 10 reviews) | |
IVR | As reported in 17 KrispCall reviews. Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. | 97% (Based on 17 reviews) | |
Automatic Call Distribution | As reported in 13 KrispCall reviews. Allows automatic distribution of incoming calls to the agents. | 94% (Based on 13 reviews) |
Workforce Management
Call Monitoring | Allow managers/supervisors to monitor calls for quality assurance purposes. 15 reviewers of KrispCall have provided feedback on this feature. | 93% (Based on 15 reviews) | |
Performance Evaluation | Allows managers/supervisors to evaluate the performance of agents. | Not enough data |
