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Best for enterprise-level email marketing
1,069 Klaviyo Reviews
Overall Review Sentiment for Klaviyo
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Best is integrations with Shopify Platform. Marketing automation from product to abaondon cart, with multi channel targeting from emails to sms and whatsapp. Easy to use and implement. Okayish customer support Review collected by and hosted on G2.com.
Cost.. Too Costly :(. No benefits or discounts for startup pricing. Review collected by and hosted on G2.com.
Klaviyo is the most popular email tool in my opinion. Very easy to use, schedule, analyze, and so much reporting. Anyone can pick it up quickly bc it is so intuitive. Review collected by and hosted on G2.com.
I dont love the review integration. I recently switched to it bc the pricing and email component was great but it was NOT easy to set up. Feels like it is still in the early phase of it - not easy at all... Review collected by and hosted on G2.com.
We specifically want to thank Conor Ward and Shay Wenglin at Klaviyo for their support in the discovery process of their SMS platform. They went above and beyond to help us outside of what was required and genuinely wanted the best for our brand! They researched complex issues we were running into, advocated for us, and offered outstanding support at every turn. Review collected by and hosted on G2.com.
The cost of the platform is on the higher end. Review collected by and hosted on G2.com.
It provides easy-to-use templates for automations and campaigns. For a beginner, this would be the perfect free email marketing app anyone could consider. As long as your email lsit is below 500 emails per month. Review collected by and hosted on G2.com.
The one thing I dislike about Klaviyo is that they have a monthly limit to the amount of emails a user can send per month. If they increased this or just got rid of it entirely, this would be a lot more benificial to faster growing companies who are not ready to pay for a business plan with Klaviyo yet. Review collected by and hosted on G2.com.
Constant eductional resources. The templates are great. Support channel is pretty fast. Love the new automatic AI subject line creator as you type. Review collected by and hosted on G2.com.
It feels like they grew slightly faster than they could handle the consistency of their product tbh. There are more bugs and glitches now than there used to be. Review collected by and hosted on G2.com.
It is very easy to use, being very intuitive, and it also has many training sessions and webinars where you can learn and make the most of the tool. Review collected by and hosted on G2.com.
It is a bit expensive and sometimes requires updates in the triggers. Review collected by and hosted on G2.com.
We are able to make multiple segments from our lists to target differert customers depending on seasons and location. The reports are easy to read and understand. We have Klaviyo intergrated with Opensend and WooCommerece and it has functioned very well. Review collected by and hosted on G2.com.
We are a seasonal business and we like to adjust our subscriptions to keep costs down in our slower times. I wish there were additioal packages so we could save during slow times with Klaviyo. Review collected by and hosted on G2.com.
It is quite versatile when working with SMS and email flows. It also has good integrations with standard CMS and has a good learning curve. Review collected by and hosted on G2.com.
It is more limited than other Marketing Automation tools when it comes to customizing content by user. Review collected by and hosted on G2.com.
easy user design and great for email marketing, i love how customizable the templates are Review collected by and hosted on G2.com.
price point and can be a little confusing to get the most out of it Review collected by and hosted on G2.com.
Great integration with Shopify made segmentation easy. We've been able to been some detailed segments based on Shopify data that has helped reach targeted audiences Review collected by and hosted on G2.com.
Recent price increase is making it hard for smaller businesses to enjoy Klaviyo's services. Many smaller eComm businesses find Klaviyo too expensive.
Update: Klaviyo's customer service has disappeared. Over the past year, the level of service has declined. It takes forever to get a response from anyone in any dept. about any question. Klaviyo does not take accountability for mistakes. They brush it off and clients run around looking for answers. This has definitely made us lose trust in Klaviyo and as a results we have looked into other ESPs as more reliable options. Review collected by and hosted on G2.com.
