Video Reviews
Best for enterprise-level email marketing
1,069 Klaviyo Reviews
Overall Review Sentiment for Klaviyo
Log in to view review sentiment.
Great data insights compiled from campaigns. If you are going to invest the time into email then this is a great tool to have. Review collected by and hosted on G2.com.
Double the price of platforms like mailchimp. You need to be fully committed to email if you want to make the price worth it. Review collected by and hosted on G2.com.
Klaviyo is a VERY robust application that we couldn't run our business without. Review collected by and hosted on G2.com.
The learning curve is a bit steep (but you'll be happy when you get over it). Review collected by and hosted on G2.com.
The UI was easy enough to navigate but it might be oversimplified for some. Review collected by and hosted on G2.com.
Uploading info was a nightmare, seems simple enough to create a CSV but I ran into issues constantly with the upload pushing data to the wrong spots - start over or manual correction. Creating campaigns is easy enough but the organization of this is not good - everything shows up in one spot so you're constantly searching for a project you just created. Review collected by and hosted on G2.com.
I love that it integrates with our Big Commerce store and gives us transactional information, which we didn't get from Mailchimp. I also appreciate how easy it is to set up the different flows, and that they have out of the box templates to build off of. Review collected by and hosted on G2.com.
I wish they had a chat feature for customer service. It's a bit delayed having to wait for email responses. Having a phone option would be great too. I realize that a dedicated account manager is available once our account hits a certain number, but options other than email would be great until that time. I also wish they had emojis for subject lines on campaigns. Review collected by and hosted on G2.com.
I love that the software can act like a CRM AND as an ESP. It integrates with Shopify seamlessly and allows you to be in contact with your customers through their lifecycle (pre-purchase, post-purchase, lapsed, etc) automatically without your continued effort. Review collected by and hosted on G2.com.
The out of the box templates were not as great as I needed (we transitioned from Mailchimp), so we ended up using our graphic designers to design the emails and hired email developers to write the code for the emails.
Klaviyo has a lot of very powerful variables, and can be confusing for a beginner or non-email tech like myself, so again, we hired professionals to handle the workload of setting up the email flows and getting the technical details correct. Review collected by and hosted on G2.com.
I love that Klaviyo has template options for designing emails. You can also save features that you use on every email so that you don’t have to recreate graphics and links. Review collected by and hosted on G2.com.
The only thing I dislike is that there aren’t very many font/ design options when you’re customizing an email. Review collected by and hosted on G2.com.
Ease of use, the simple interface and the multitude of things you can do. I love the super easy segmentation, drag'n'drop editor, Facebook integration and much more Review collected by and hosted on G2.com.
I really would like workflows to be more advanced. Right now they only trigger email activity - but it would be nice to have workflows operate internal maintenance on customer properties etc. Like "Property A is set to XY - then set Property Z to XY" or similar Review collected by and hosted on G2.com.
HONEST. This company is HONEST. They don't try to catch you into a contract, they don't over sell you, they are helpful, they provide documentation for everything. My company has a dedicated account manager and she is the greatest asset to me, my team and in turn, the company I work for. Review collected by and hosted on G2.com.
When my developers refuse to read all the blatantly easy to understand documents that Klaviyo provides - and come back to me asking for more information. Nothing. Review collected by and hosted on G2.com.
We used to use Mailchimp for handling all our Shopify store emailing needs. The problem was e commerce data was often inaccurate or updated data severely lagged behind. Klaviyo was built specifically for Shopify owners in mind and syncs with your store in real time. The data is 98% accurate and while the platform is a bit less user friendly, offers much of the same customization and ease of use. Review collected by and hosted on G2.com.
To create beautiful emails, although Klaviyo provides some templates, you will need to learn some basic html and how to use their tags. The learning curve is steeper than say Mailchimp, but once you get a hang of it, with the accurate ecommerce data, is totally worth it. Review collected by and hosted on G2.com.
