It is excellent for small businesses that use a lot of SaaS software and may not standardize on one OS. It is effortless to enforce password security, 2FA (which also provides a great second layer of protection for SSH connections), makes software provisioning for things like Office 365, G Suite, and other SaaS apps a breeze.
UPDATE: Now that we've been using System Insights and Directory Insights, the depth of knowledge we can collect is staggering. System Insights provides everything from serial number and hardware configuration to installed software and version. Export this for use with your SIEM or patch management service. Likewise, Directory Insights provides a lot of information about logins, cloud authorizations, and so on. Similarly, we can also export and process this data. Also, user password changes are easy for Windows and Mac users via agent integration in the OS.
UPDATE 2: I've starting deploying Windows Software Management packages to my Windows users, and as soon as I can get my Apple Business Manager account sorted, I'll do the same for my MacBook users. Review collected by and hosted on G2.com.
I don't particularly appreciate that so many other products hide their SAML connectors behind essentially a paywall. I want to integrate everything with JumpCloud, but sometimes the extra cost, usually in an "enterprise" tier plan, isn't justifiable. I ask at any opportunity to use System Insights for dynamic groups, e.g., any laptop with Chrome installed, Windows laptops without a particular update, etc. Another difference I guess is in philosophy. Their approach to retrieving and parsing the data they collect with System Insights differs from mine. For example, I can't sort laptops by an installed application using keywords. If I want to know which Windows laptops have Firefox installed, I need to go to each individual Windows laptop and export everything in System Insights to CSV, then use Excel to find the laptops with Firefox. I ask at each opportunity for a way to create dynamic groups that would automatically include laptops that meet certain requirements, e.g. "windows AND firefox". Review collected by and hosted on G2.com.
Video Reviews
Game Changer for modern Identity and Systems Management
3,091 out of 3,092 Total Reviews for JumpCloud
Overall Review Sentiment for JumpCloud
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Jumplcloud is an efficient and reliable solution that simplifies identity and device management much more simply. Total Centralized user authentication can be achieved with Jumpcloud across different platform apps. Managing Device groups, Policy management, and identity provides is simple and easy to get started with. It offers detailed insights that are very helpful in maintaining security standards. Review collected by and hosted on G2.com.
The setup process is quite simple and straightforward but initially requires a tech-special even when configuring with a third party. Also, I didn't find the app that useful as compared to web edition. Review collected by and hosted on G2.com.
The system delivers outstanding performance in its interaction with different applications together with services. The solution represents a significant enhancement of both access controls and device defense systems. Single sign-on implementation proved easy for my team members thus making them no longer need to remember multiple passwords. Through a single dashboard I can track and handle all users and devices while the system automatically manages user accounts across different platforms. It’s great for scaling operations. Review collected by and hosted on G2.com.
New platform users face major difficulties when they first start learning the system. Users need to refer to documentation for total comprehension of specific features before using them. Businesses attempting to expand their operations encounter the greatest confusion regarding the pricing system. The speed of support team response during critical situations should increase to minimize operational productivity decline from delayed responses. Review collected by and hosted on G2.com.
The best about JumpCloud is very practical, easy to use and good for managing large organization directory. As the product is Cloud solution, it is really easy to use it remotely especially for internal IT support like me. I can solve several people's issue without having to meet them face to face. Additionally, it is really convenient for us to offboard talents from company and making sure that the access security is always on top.
The customer support team is very knowledgeable and be able to support or assist me to solve any issue while using JumpCloud.
The ability to integrate JumpCloud with other cloud solution and this feature is very convenient for me as a IT support.
The ease of implementation such as self-password reset really help me managing users in my organization and save a lot of time. Review collected by and hosted on G2.com.
JumpCloud might need to improve on the dashboard navigation.
Example: The navigation between a user profile to another user profile.
In my case, when I want to navigate to search for another user, it is quite a hustle as I need to go back and forth especially when it comes to key in data for a lot of users.
Same goes to navigation between devices as well. As a IT admin, there will be time that I need to manage several devices in the same time. It would be nice if JumpCloud has better comprehensive dashboard especially when it comes to managing users or devices. Review collected by and hosted on G2.com.
• General ease of use and setup
• Extremely flexible with robust options to manage Macs, PCs, and Linux machines as well as iOS and Android mobile devices
• Fantastic customer support with the ability to both chat with someone and call someone. Chat now support ChatGPT style results (so you can chat at anytime of day), which works surprisingly well.
• Constantly introducing new features and solutions
• Integrates well with existing workflows, including Active Directory and Googel Workspace
• Supports different forms of SSO integration including SAML and JIT provisioning Review collected by and hosted on G2.com.
• Initial setup can be a bit daunting, but customer support is helpful
• Current password manager, while functional and secure, leaves a lot to be desired. Speciifcally: the user interface is a bit clunky; there is no native Apple Silicon version of the password manager; search, while functional, is extremely clunky because it doesn't allow you to view a static list of search results, but only a small drop down menu that disappears the minute you click on a result; the browser extension mostly works well, but fails pretty spectacularly on certain websites.
• No easy way to manage printers without either a dedicated on-site print server or a cloud based solution. This means you need either to keep an on-site server (one reason to use JumpCloud is to eliminate the need for any kind of on-site server), or pay for another cloud-based service. Review collected by and hosted on G2.com.
What I like best about Jump Cloud is its centralized user and device management. The multi-factor authentication (MFA) adds that extra layer of security, which is crucial for preventing unauthorized access. ease to use and customer support is very best. i daily use and maybe most of the time we using jump cloud as my role. Review collected by and hosted on G2.com.
Especially for smaller companies or those with a large number of users. Some businesses may find the pricing a bit on the higher side compared to other directory and identity management solutions. Review collected by and hosted on G2.com.
It integrates identity, access, and device management into one platform. It gives us easiness of control.
It supports Windows, macOS, Linux, and cloud environments on a single platform.
We efficiently utilize SSO for approximately 500 applications, including our proprietary tools.
Zero Trust Security is a great feature that we are trying to implement. It includes rigorous access controls, ensuring top-tier security.
Strengthens user authentication with an additional layer of security.
It scales easily without any infrastructure issues.
Enforces policies effectively and enables remote device wiping, which works tremendously in User/Device Off-boarding.
Achieves seamless synching with existing Active Directory environments. Review collected by and hosted on G2.com.
Pricing is a bit high.
Lacks deep customization and adaptive authentication.
Limited Office 365 integration.
Support is slow with inconsistent documentation. Maximum times it goes with Feature request. Review collected by and hosted on G2.com.
It is pre-built. Adding integrations are sometimes complex, but that complexity would exist with any directory. The guides are comprehensive too; sometimes they can be hard to follow, but these are highly complex topics, so it is inevitable.. Review collected by and hosted on G2.com.
Support is decent, but sometimes I have needed to supply the same information more than once and I've needed to repeat diagnostic steps on the instructions of the support team.. Again, this is not unique to JumpCloud, but ideally it would be great if support could review cases thoroughly.. Review collected by and hosted on G2.com.
Jumpcloud is an excellent tool for several reasons, as it is an identity and access management platform, it makes centrally managing user authentication and authorization across different systems and applications much easier. It supports different types of platforms and operating systems such as Windows, MacOS and Linux, which facilitates use in mixed environments, also always combining the issue of security and compliance, with multi-factor authentication and group-based security policies. Its scalability is incredible and can adapt as the company grows. Review collected by and hosted on G2.com.
Although JumpCloud offers a range of useful features, like any tool, it may have some limitations, such as dependency on connectivity and reporting. Review collected by and hosted on G2.com.
I rely on JumpCloud daily—it’s a critical tool for our business operations. Setting up applications is straightforward, and managing user accounts is even simpler. The role-based permission management significantly reduces complexity, allowing us to handle user access quickly and easily. As a SecOps engineer, I particularly value how effortlessly I can access the machines needed for evidence collection during audits. We have hundreds of users, more than 50 applications, and 15 teams, so managing authentication without JumpCloud would be a nightmare. JumpCloud simplifies the process, making user permissions easier to manage and audit. I also appreciate the API, which allows us to integrate Jumpcloud into our log management, SIEM/XDR, GRC, and audit evidence-gathering scripts. Review collected by and hosted on G2.com.
I have a few minor suggestions. It would be great to have a built-in feature for time-based permissions, such as automatically expiring a user’s group membership after 30 days. Additionally, streamlining the process of managing ingress logs and sending them to our SIEM and log management platform—without relying heavily on the API—would enhance the experience. Review collected by and hosted on G2.com.
I love the way that Jumpcloud ir orgnized and it is easy to use, we have manners to create shortcuts and also SSOs, this improve the way that we have security on software and we can rely on company safity links to use. The documentation about integration is very accurate and the customer support is always there to help. I am now on implementation phase of JumpCloud Password Manager and I am loving the whole process. I am trying to improve the frequency of use in my company I think the best way to keep security it is to use JumpCloud every day. Review collected by and hosted on G2.com.
I do not have anything bad to say about Jumpcloud but I will leave here some things that you guys can use to enhance the use from all people.
The first suggestion is to create a way to set a standard password to all new users that enters in the company.
The second suggestion is to create the possiblitie to add tabs on users profiles, for example:between "All Applications" tabs and "Favorites" it would be awesome if we could create new tabs there Review collected by and hosted on G2.com.
