JumpCloud Reviews & Product Details

• General ease of use and setup

• Extremely flexible with robust options to manage Macs, PCs, and Linux machines as well as iOS and Android mobile devices

• Fantastic customer support with the ability to both chat with someone and call someone. Chat now support ChatGPT style results (so you can chat at anytime of day), which works surprisingly well.

• Constantly introducing new features and solutions

• Integrates well with existing workflows, including Active Directory and Googel Workspace

• Supports different forms of SSO integration including SAML and JIT provisioning Review collected by and hosted on G2.com.

• Initial setup can be a bit daunting, but customer support is helpful

• Current password manager, while functional and secure, leaves a lot to be desired. Speciifcally: the user interface is a bit clunky; there is no native Apple Silicon version of the password manager; search, while functional, is extremely clunky because it doesn't allow you to view a static list of search results, but only a small drop down menu that disappears the minute you click on a result; the browser extension mostly works well, but fails pretty spectacularly on certain websites.

• No easy way to manage printers without either a dedicated on-site print server or a cloud based solution. This means you need either to keep an on-site server (one reason to use JumpCloud is to eliminate the need for any kind of on-site server), or pay for another cloud-based service. Review collected by and hosted on G2.com.

I rely on JumpCloud daily—it’s a critical tool for our business operations. Setting up applications is straightforward, and managing user accounts is even simpler. The role-based permission management significantly reduces complexity, allowing us to handle user access quickly and easily. As a SecOps engineer, I particularly value how effortlessly I can access the machines needed for evidence collection during audits. We have hundreds of users, more than 50 applications, and 15 teams, so managing authentication without JumpCloud would be a nightmare. JumpCloud simplifies the process, making user permissions easier to manage and audit. I also appreciate the API, which allows us to integrate Jumpcloud into our log management, SIEM/XDR, GRC, and audit evidence-gathering scripts. Review collected by and hosted on G2.com.

I have a few minor suggestions. It would be great to have a built-in feature for time-based permissions, such as automatically expiring a user’s group membership after 30 days. Additionally, streamlining the process of managing ingress logs and sending them to our SIEM and log management platform—without relying heavily on the API—would enhance the experience. Review collected by and hosted on G2.com.

I love the way that Jumpcloud ir orgnized and it is easy to use, we have manners to create shortcuts and also SSOs, this improve the way that we have security on software and we can rely on company safity links to use. The documentation about integration is very accurate and the customer support is always there to help. I am now on implementation phase of JumpCloud Password Manager and I am loving the whole process. I am trying to improve the frequency of use in my company I think the best way to keep security it is to use JumpCloud every day. Review collected by and hosted on G2.com.

I do not have anything bad to say about Jumpcloud but I will leave here some things that you guys can use to enhance the use from all people.

The first suggestion is to create a way to set a standard password to all new users that enters in the company.

The second suggestion is to create the possiblitie to add tabs on users profiles, for example:between "All Applications" tabs and "Favorites" it would be awesome if we could create new tabs there Review collected by and hosted on G2.com.

Jumpcloud is a cloud directory program that excels in ease of use, offering an intuitive design that simplifies user management, system provisioning, and authentication. their implementation process is also straightforward, with well-documented instructions and automated setup choices that make it accessible even for our organization which has extensive IT resources. The customer support is responsive and knowledgeable, giving excellent assistance through various mediums. Jumpcloud is also frequently used here for identity and access management, and it offers a wide range of features, including SSOs, MFA, and device management. finally, Jumpcloud offers a user-friendly solution that balances functionality with ease of integration. Review collected by and hosted on G2.com.

Sometimes the UI takes time to load although we have fast internet with good ping.

Also, I think Jumpcloud needs to optimize its features and load only the important and useful interfaces. Review collected by and hosted on G2.com.

JumpCloud is great because it lets you manage users and devices from the cloud without needing traditional servers. It works across Windows, Mac, making IT management easy. The security features, like multi-factor authentication and Zero Trust policies, help keep everything secure. Plus, it integrates well with tools like AWSWorkspace and Microsoft 365. It's especially useful for remote teams since you can manage everything from anywhere. Review collected by and hosted on G2.com.

JumpCloud can be a bit tricky to learn at first, especially if you're used to Active Directory. some settings take time to find. It also has fewer policy options than the AD Review collected by and hosted on G2.com.

1. Connectivity with HR systems like BambooHR allowing for end to end automation for user events

2. Cloud based - hence no overhead of maintaining the platform

3. Device Management with capabilities for patching devices

4. Capabilities to streamline IAM for legacy systems and cloud-forward solutions

5. Enhanced security protocols such as MFA and SSO Review collected by and hosted on G2.com.

1. Rest API based automation can be improved - at the moment lot of automation is available as Powershell scripts and not as REST API endpoints

2. Patch management only limited to few operating systems

3. Does not solve the privelege access management usecase.

4. Fine grained access control on API as well as the UI is not available

5. Single Logout functionality on Jump Cloud

6. User orchestration which would help in end users requesting access in self service mode is not available

7. Information about what roles / groups a user has access to is not available

8. Directory Insights for specific use cases like LDAP bind needs improvement

9. Jump Cloud agent compatibility for different distros of Linux needs improvement

10. Sudo management needs improvement as one cannot set fine grained sudo rules

11. No option to create roles in Jump Cloud UI Review collected by and hosted on G2.com.

My primary reason for using Jumpcloud was to distribute authentication across multiple Linux systems. Then, I started using Ldap for NFS and the Ansible-like scripting tool to distribute system administration tasks.

i like the ease of provisioning. I typically take about 15 minutes to provision ten machines.

There are “bag of parts” tools for distributed authentication in Linux, but JumpCloud pulls it into a consistent interface, allowing me to focus on the task. Review collected by and hosted on G2.com.

Oh, there are rough spots. For example, when you create a new account, JumpCloud doesn't allow you to set up automount before creating accounts. I might be able to solve that with the scripting tool, but I haven't had time to experiment.

There are other issues with SSH key handling. It is assumed that there is only one SSH key per user and that it is used on all the machines a user is given access to.

If you cross a security boundary, depending on policy, different machines or classes of machines use different SSH keys for a user. Overall, these are relatively minor issues you can work around. I just don't like having to work around these issues. Review collected by and hosted on G2.com.

Jumpcloud is an excellent tool for several reasons, as it is an identity and access management platform, it makes centrally managing user authentication and authorization across different systems and applications much easier. It supports different types of platforms and operating systems such as Windows, MacOS and Linux, which facilitates use in mixed environments, also always combining the issue of security and compliance, with multi-factor authentication and group-based security policies. Its scalability is incredible and can adapt as the company grows. Review collected by and hosted on G2.com.

Although JumpCloud offers a range of useful features, like any tool, it may have some limitations, such as dependency on connectivity and reporting. Review collected by and hosted on G2.com.

Easy to use, manage and implement.

Having a lot of integrations.

On-time incidents announcements. Review collected by and hosted on G2.com.

The reporting and logging capabilities could be more advanced, providing deeper insights into user activity and security events. Review collected by and hosted on G2.com.

I am not a tech person - I work in People. And jumpcloud has def made my life easy. My org is all over geographies - so ensuring that tech policies are in place and our data is secured -- JC is top notch here! Review collected by and hosted on G2.com.

Your device must be connected to internet for JC to implement its policies. So, for newbies - they take their time to understand this. Its an inevitable issue I think given the age of internet. Review collected by and hosted on G2.com.