Invoca Reviews & Product Details - Page 6

Invoca is flexible and will implement custom solutions to achieve your business use cases. Review collected by and hosted on G2.com.

Invoca is not cheap, but quality is rarely cheap. Review collected by and hosted on G2.com.

The best thing I like about Invoca is that it allows for easier tracking on my teams' activities and performance. Review collected by and hosted on G2.com.

It will be very helpful it there is a assistance to help with how to navigate through Invoca and how to pull certain reports Review collected by and hosted on G2.com.

For CHP, the most gratifying part of Invoca is the instant feedback and results for our marketing campaigns. Before Invoca, we had no data or measurements of how our tactics and channels were performing. Review collected by and hosted on G2.com.

I wish reporting was a bit more intuitive. To get more specific results, the filters don't always play well together or yield exactly what we need. More customization would help improve the product! Review collected by and hosted on G2.com.

The most helpful aspect to our team is the ability to track costs and conversions through the easy-to-use dashboard reporting. The platform is also very easy to manage. Review collected by and hosted on G2.com.

We would like to see more integrations with other services but as of the last training session that was held, we understand that additional opportunities are coming. Review collected by and hosted on G2.com.

I like the overall flexibility that allows for many approaches when building out how best to have it function. Review collected by and hosted on G2.com.

It bleeps out certain phrase types, often time involving numbers, so verifying that reps are not making errors is hampered. Review collected by and hosted on G2.com.

Invoca, at its base, works to pair online metrics to offline events in a call center. It has a good backup system for limited tracking in the case of ad-blockers. It allows our company to evaluate the effectiveness of marketing for driving conversions Review collected by and hosted on G2.com.

The User Interface is confusing and takes a while to master. Once one is familiar, the system is workable. But it takes some ramp-up to learn the system Review collected by and hosted on G2.com.

Invoca is a solid call tracking tool. It has been extremely helpful for us to be able to get proper online-to-offline attribution. Their customer support is just amazing. Review collected by and hosted on G2.com.

There are many limitations in terms of variables and elements to append to tracking. Although it helps keeping the platform clean it also sometimes delays escalation. Review collected by and hosted on G2.com.

Invova AI capabilities make it possible to review a large volume of calls and easily provide feedback on call handling. Invocas dashboard is easy to use and the support provided by their teams was invaluable. Review collected by and hosted on G2.com.

The only downside is the initial set-up with Invoca was time intensive, but once established the insights provided have been invaluable. Review collected by and hosted on G2.com.

The most helpful thing about having Invoca as our inbound call tracking analytics platform is our customer success team that we have access to almost all day. Sam and her team are always there to assist us when we have any questions and they're always open to feedback. Review collected by and hosted on G2.com.

I've only been using Invoca for 2 months now so I haven't seen many downsides yet. The only thing I'd say that sticks out to me is the limited capabilities that the dashboard features consist of. Review collected by and hosted on G2.com.

The ability to search for a word when I am listening to a recording. Review collected by and hosted on G2.com.

I have used other call tracking software and I have not found anything that I am really unhappy about. Review collected by and hosted on G2.com.