Invoca Reviews & Product Details - Page 3

Invoca gives us visibility into our actual cost and returns on investment in our digital campaigns. Previously, anyone who called from an ad was not attributed to a campaign as a lead. It is excellent for capturing rich call intelligence, transcripts and call recordings, and now we have insight into the caller's customer journey. We use the insights to improve the overall experience and align messaging.

Customizable AI recognition of conversation keywords can automatically classify a call and gives a view of various call outcomes and patterns at scale.

A variety of dashboards are available, and you can build the views you want to see.

We can run detailed reports with the needed metrics and easily export them to excel.

The UI is well-designed and intuitive. After supported onboarding, I found it easy to use the software independently immediately.

Setting up integrations with CRM and GA is easy.

The dedicated account manager and customer success support are excellent. You are always fully supported by people knowledgeable in the product and capable of addressing questions.

They are interested in product feedback and actually use it to make improvements to the product. Review collected by and hosted on G2.com.

The dashboards do not allow as sophisticated filtering and analysis as I would like. I download to excel for deeper analysis and visualizations.

Some of the vocabulary used for features/actions was challenging at first. Review collected by and hosted on G2.com.

Ability to seamlessly integrate with various communication channels and provide detailed call analytics, which helps our company track and optimize our call performance effectively. Review collected by and hosted on G2.com.

Would be better if I can get an API calls. Review collected by and hosted on G2.com.

Invoca offers robust call tracking capabilities, allowing us to monitor and analyze phone call interactions in marketing campaigns. It also seamlessly integrates with various marketing platforms, such as Google Ads making it easier for our businesses to incorporate call data into existing workflows and marketing systems. Review collected by and hosted on G2.com.

The best aspects of Invoca can vary depending on the specific needs and goals of each business. What one user values most might differ from another, but overall, Invoca is a great tool and so far I like everything about it. Review collected by and hosted on G2.com.

I like that we are able to track certain segments and signals and then to be able to use said signals in a way to help us retarget and pursue new clientele and customers. Review collected by and hosted on G2.com.

We actually rely heavily on certain aspects of Invoca and from my time working with them has mostly been useful and not many problems, there are times however that switches or connections seem to have been flipped without our knowledge and that has proven hurtful as we haven't tracked our conversions properly. Review collected by and hosted on G2.com.

I love that so much information is available. Between the resources, trainings and discussions, there are tons of opportunites to learn and master the platform. Review collected by and hosted on G2.com.

Navigating the platform takes some getting used to, but once you get the hang of it it's smooth sailing. Review collected by and hosted on G2.com.

Invoca has proven indispensable for fulfilling our company's marketing and advertising requirements. Their team consistently provides exceptional support, promptly addressing and assisting with all inquiries. Working with them has been a pleasure, and we highly recommend their services. Review collected by and hosted on G2.com.

Invoca has been a great product for us. We are satisfied with the product as it suits all our needs at this time Review collected by and hosted on G2.com.

The flexability of what's reportable! We have a very unique business model and oftentimes we have to make hefty modifications to tools to accomdate our business needs. Invoca has been designed knowing not all business models are the same and made capturing what matters to us we needed beyond easy. Admittedly, I was a bit overhwhelmed in the beginning at the idea of having to learn a new tool but that almost immediately went away as I began to see how useful this was. Now I ask myself, "how I did I do my job without it?" Review collected by and hosted on G2.com.

This isn't really a downside or a dislike but because the tool is so different, learning the UI just takes time. My background is in ads and basically every ad platform (google, bing, facebook, etc) looks similair to the next so you can quickly get going on a new platform. Like I stated in that first box, I was just overwhelmed by the idea of adding another platform but our customer success team has been amazing and I was able to get useful on the platform very quickly.

At this stage, I can't think of anything else. I'm constantly learning new things with my customer success team and have yet to be told "Invoca can't do that" Review collected by and hosted on G2.com.

-Simple to use platform

-Simple to set up initially and plug and play with media platforms'

-Call transcripts are more or less accurate

-Engaged customer success team to help you get onboarded & maximize the features Review collected by and hosted on G2.com.

-Reporting can be sometimes tricky

-Connecting Invoca to your analytics suite can involve lots of developer time

-Integration with the overall organization can be tricky

-Sometimes technical issues with populating audiences on Google, Meta Review collected by and hosted on G2.com.

Your diligence addressing issues and the straightforward communication. Review collected by and hosted on G2.com.

In our project, what did not work well the lack of ongoing follow-up after the solution was implemented. There are questions that are only addressed on a reactive basis. Review collected by and hosted on G2.com.

Top-notch product, Excellent customer service and regular training, always innovating technology Review collected by and hosted on G2.com.

I have not had any bad issues to report after having used the product for 5+ years. Review collected by and hosted on G2.com.