Invoca Reviews & Product Details

Invoca is an excellent tool for reviewing calls, as it automatically scores your calls based on signals that we build out and provides transcripts of the call. This makes it a fantastic resource for our Quality Assurance team. On top of being a great tool, our support team, consisting of Mallory Capraro, Holly Jackson, and Isaac Huerta, is outstanding and makes us feel like we are their only client. We also appreciate the Invoca User Groups, where we can connect with other clients and learn how their companies utilize the software. This is a great opportunity to discover new use cases for Invoca in our own organization. Review collected by and hosted on G2.com.

There are still a lot of calls that we have to manually review and rescore because the system does not pick up the correct words. Review collected by and hosted on G2.com.

What we like best about Invoca is how much time the call transcripts save us, allowing our team to quickly access and review important conversations. Additionally, Invoca's signals feature highlights calls that need evaluation, helping us focus our efforts more efficiently. Lastly, the reporting capabilities have been a game changer for our company—providing valuable insights and significantly improving our decision-making processes. Review collected by and hosted on G2.com.

The only thing I currently dislike about Invoca is that it doesn't yet offer Spanish translation for calls. However, we recently learned that this feature is in development, which we're looking forward to. Review collected by and hosted on G2.com.

The constant support from the team throughout onboarding and past it. They genuinely want to make sure you get the most out of the software and it doesn't become just another subscription. They work through use cases and support you in setting up tailored signals and dashboards to capture and measure accurate and informative information. Review collected by and hosted on G2.com.

Genuinely no downsides I can think of to be honest! Review collected by and hosted on G2.com.

I like the reporting and the transcripts. The interface is easy to use and find what you need. Review collected by and hosted on G2.com.

I would try to make it more intuitive on how to make changes to tags and understand what pages are tagged etc. Transcripts could be easier to navigate as well Review collected by and hosted on G2.com.

My account manager is fantastic, and the customer service really makes integrating the products into our business processes seamless. This was really a very high selling point for me when searching for a solution and helped guide our final decision versus other competitors. Review collected by and hosted on G2.com.

The transcriptions really need to be improved. Especially for my business, we are a niche industry with lots of industry specific language, and our customer base is from several different regions, so transcriptions are often inaccurate and leave a lot to be desired. Review collected by and hosted on G2.com.

Invoca's Conversation Analyics powered by AI allows for deep views into customer interactions using its machine learning technology. Invoca allows to track the calls, attribute the call conversions to the campaings that drive them and results in optimum use of ad dollars. We recently implemented Invoca's affiliate pay per call module - this allowed us to track our cost per call and cost per appointment metrics in real time from pay per call program which is a huge win for the team as previusly we had to wait 6 weeks to get the cost data. Review collected by and hosted on G2.com.

Invoca script sometimes has a time delay, resulting in the phone number swap on the website being delayed by a few seconds. The user is occasionally able to see the number swap. Review collected by and hosted on G2.com.

When well implemented, fortunately ours is, instrumental in tracking call conversions and seeing their impact on paid media campaigns. Easy to manage in Invoca. Customer support is quick and responsive. Review collected by and hosted on G2.com.

doesn't connect with Microsoft Ads for call tracking Review collected by and hosted on G2.com.

I've used Invoca for a while now for my client. They have a very knowledgable team and are very timely with their support. The platform itself is easy to navigate, and the reporting can be as detailed as you want. They work well with other vendors and ensure that implementation is easy. I use the platform a few times a week to review calls. I would highly recommend this platform to marketers, agencies, businesses, and anyone who wants to be able to track multiple channels and implement sophisticated phone call tracking, whether for paid, organic, social, or traditional advertising. Review collected by and hosted on G2.com.

I have no encountered any downsides yet. Review collected by and hosted on G2.com.

I like their customer support the best! They are always quick to respond to our questions and our Customer Success Managers have been very friendly and helpful to work with. Review collected by and hosted on G2.com.

I can't think of anything at the moment! They are the best call tracking platform that we've used. Review collected by and hosted on G2.com.

The switch to Invoca has been great for our team! We have access to so much more data than we ever did and has made a great difference in our marketing efforts. From the sales team, to onboarding, to our current CSM everyone is extremely helpful and has been fun to work with. Review collected by and hosted on G2.com.

Change in any software that you use daily can be tough, so figuring out the product and how to maximize the tools available to us was a little overwhelming in the beginning. Review collected by and hosted on G2.com.