Intiveo Reviews & Product Details - Page 3

Makes life easier for our front staff. Less phone calls to make and we love the chat feature. Review collected by and hosted on G2.com.

Nothing. It is a very easy system to use. Review collected by and hosted on G2.com.

Intiveo consistently performs as promissed Review collected by and hosted on G2.com.

The add-on services are an additional cost Review collected by and hosted on G2.com.

The versatility of what we can do with Intiveo Review collected by and hosted on G2.com.

Love using Intiveo, nothing we haven't liked so far. Review collected by and hosted on G2.com.

I get the exact results at the same time that i check. Review collected by and hosted on G2.com.

that i have to wait until 7am to check my email for any cancel appts, Review collected by and hosted on G2.com.

How easy and fast communication with patients Review collected by and hosted on G2.com.

So far there is no issue with the service will need to use more to say Review collected by and hosted on G2.com.

The ability to text patients. Keeps a record of when patients were contacted Review collected by and hosted on G2.com.

Slow to update patients contact information Review collected by and hosted on G2.com.

You can customize your texts, emails and voice messages to patients. Adding a lot of details has helped patients with what appointment they have and at what office. You can also see when a patient received their text, email or voice memo and create as many reminders as you need! Their customer service is also great! They help you out as soon as possible and show you how to fix issues in the future. Review collected by and hosted on G2.com.

You can only texts patients and patients only. If you have to text a "parent," you have to add them in as a patient. Review collected by and hosted on G2.com.

The ability to call cell phones and text patients, along with the flexibility to modify settings and messages makes this a great option for your practice. Review collected by and hosted on G2.com.

If you have entered a phone number as "home" and it's actually a cell, EasyMarkit can't differentiate between the two, so it won't send a text, it will only call the number. You must make sure the phone numbers are properly identified. Solutionreach CAN make the distinction, and this is what was so confusing to me, as when I brought this to the attention of EasyMarkit, they claim that this distinction cannot be made. However, I have experience with Solutionreach for years, and know that they do indeed make the distinction. It's a minor issue, but is annoying.

Also, if a patient is sent a confirmation text and doesn't respond right away, and another text is sent which may not be a confirmation text, and then the patient responds "C" to confirm after the second text, it doesn't understand that the patient was responding to the confirmation text and sends a text telling the patient it didn't understand the response. It's a bit confusing for the patient. Review collected by and hosted on G2.com.

Not having to call patient's to confirm appointments is the best! Another favorite feature is the email and text blasts. When a tree knocked out our phone service one afternoon, what a blessing it was to contact ALL of our patients via email/text to make them aware of the problem. We were able to continue functioning as a normal office under these awful circumstances. Lastly, perhaps my all-time favorite perk of EasyMarkIt is their customer service. Their team is professional, knowledgeable, and just delightful to work with! They truly have compiled an A+ team of employees representing the company! Review collected by and hosted on G2.com.

I can't utilize some of the features without calling tech support. Luckily they are always extremely helpful in walking me through what I am trying to accomplish... I Review collected by and hosted on G2.com.

I love the text message feature. I have noticed more patients confirming their appointments, because with one simple reply we know they are coming, instead of them finding a good time to call. Review collected by and hosted on G2.com.

I did have some complaints about the quality of the messages being left on patients voicemail. However, I have just learnt that we can now record our own messages, which is great! Review collected by and hosted on G2.com.