HubSpot Sales Hub Reviews & Product Details

The best thing about HubSpot Sales Hub is the features to connect back with clients or even remind your team internally. It is amazing the reports it can generate when the right information is put in. Easy to use, implement, and integrate if your team is willing to learn. There is a learning curve your team needs to be open to doing. The online resources are great for learning. If your team is signed on and using it, it is easy to frequently use. Review collected by and hosted on G2.com.

I wish there was more help in how to integrate workflows. When I go to the HubSpot talks, they talk about workflow, but I was told to contact a consultant to help build the workflow. I feel like that is a huge downside. We have one quarterly meeting and it would be great to get more help, but also understand why that is not included. WISH IT WAS THOUGH :) I feel like customer service is more sales than it is service. Review collected by and hosted on G2.com.

We have found it easy to get set-up and running with HubSpot Sales, adding in Contacts, Companies and Deals. So as a place in which to hold all our prospects and sales contacts it is ideal. During the implmentaion process we got help from Customer Support so that was a big help in dealing with some of the teething problems.

So for the user who is working from a Diary and Excel Spreadsheet then this is an easy first step. Review collected by and hosted on G2.com.

The cost is very high for what you get - so be carefull with the number of users who are given access.

The other issue is that the "Sales Hub" is only intended for sales, so once your deal gets past the stage of "Deal Done" the process that follows is not handled well. So for example, we have a deal to provide 20 days consultancy over the next 3 months - all the details of the deal and the costs are held in Hubspot, but the delivery stage falls outside.

So as a planning tool it is good, but perhaps it is based on the model where the salesperson gets the signed documents and that is his job done and he/she walks away. But real life is not like that and the deal is not really closed until it is paid. Review collected by and hosted on G2.com.

It is so user friendly. i am able to see all my deals in one glance. The linkage to account or user allow me to drill and see a marco picture at company level on who and where are the users. Review collected by and hosted on G2.com.

I will suggest incorporating some charts. good to see at a glance opportunities for the week or activities for the week (if it is there already, i just need to familiaries myself more) Review collected by and hosted on G2.com.

HubSpot Sales Hub is incredibly user-friendly,🌸 I'd say even for those who aren't super tech-savvy. The CRM layout is clean and intuitive and theres tons of videos and such that will help you if you dont understand. It makes it SO easy to track deals, automate follow-ups, and streamline the sales process. I love how seamlessly it integrates with the other tools that I use as wel!! Review collected by and hosted on G2.com.

While it's a fantastic platform, some of the more advanced features are locked behind higher-tier plans, which can be limiting for smaller businesses or solopreneurs like myself. And then for others (not myself) i can definitely see how some customizations could require a bit of a learning curve, especially when setting up more complex automation. Review collected by and hosted on G2.com.

What I really appreciate about HubSpot is how easy it is to use, especially the kanban-style layout for managing deals. It makes it really simple to visualize where everything stands, and I love how it keeps my emails automatically recorded. Plus, it's quite affordable compared to other tools, which is a big plus, especially considering the range of features I get access to. Most of the lead generation tools that I use can be integrated with HubSpot. it can be easily implemented with other tools. Review collected by and hosted on G2.com.

On the downside, the lock-in period can be a bit frustrating, especially when you’re tied into a committed term after accepting a discount. It’s a pain that you can’t remove extra seats once you’ve added them, and the recurring billing can catch you off guard if you’re not careful. Be careful about the marketing contacts because they will charge you right away. Review collected by and hosted on G2.com.

The most useful aspect is that without much work, you can start tracking emails as well as phone calls - including the outcome and the recording of the call. It's also really easy to track user activity on the website. You can see how long they stay on each page, where they're clicking and it generally keeps track of the user journey on your site. It's also really easy to add properties for contacts and Deals, allowing you to add a layer of customization to how you handle your prospects/users... Review collected by and hosted on G2.com.

The pricing model is quite expensive and a little confusing. you are limited to 500 calling minutes per month and it's quite a steep climb to add any more minutes to your account. You basically have to go from paying $18/user/month all the way to $90/user/month if you want more calling minutes. Lists updating is also a bit slow, I wish there was a way to manually refresh the lists that are created. Additionally, I wish there was a way to list more properties from linked objects. For example, I have a demo-date property on a Deal. I wish that we could display the property on the Contact level as a Contact->Deal demo-date. Review collected by and hosted on G2.com.

There is plenty of room to structure the capture of data that is relevant to you! Each and every business is different and Hubspot has the freedom for you to create forms and screens that reflect your process. If you need to sort your data into complex compartments on multiple levels, this can easilty be achieved. For instance, is the company, live or dead, then on the next level a prospect, customer or supplier, then on the next level what type of business are they a brand owner or marketing agency. The magic happens when you need to report on progress or you want a specific message to go to just the right people - few other products have this flexibility and you don't need to be a programmer to make this happen. Review collected by and hosted on G2.com.

When we design screen forms, we still have to change each users computer individually, I would like the option to send this form out to the whole company in one tick.

The lists and sort screens have an amazing array of filters, but both have different logic in the filters. Make them the same! Review collected by and hosted on G2.com.

HubSpot is easy to jump into without needing years of training, which makes it great for getting started quickly, and implement quickly. But I love how it can scale in complexity as your needs grow. You can start simple and gradually build out more advanced workflows, automations, and integrations. Plus, they keep expanding what HubSpot can do, and I’m excited to see how it continues to evolve. Review collected by and hosted on G2.com.

There are small features that feel like they should be native but aren’t, which makes it seem like HubSpot hasn’t fully mastered listening to its users. Nothing major prevents us from using the software, but these little gaps can be frustrating. Thankfully, workarounds exist, but I’d love to see more attention to these details. Review collected by and hosted on G2.com.

Good flow for the sales team, great insights and suggestions in the platfom.

I watched some online tutorials and I was ready to go. I could have done it without it, it's that easy for a tech guy.

I use it daily as a salesperson because I know the importance in having a CRM. I worked with others before and this is one of the best I've met.

Seems easy to implement and build from ground-up. No need to be tech savy.

Comunity is nice, you will find support for most of the problems that you will encounter.

App store is nice so you should have everything that is needed for a smooth integration. Review collected by and hosted on G2.com.

Some things are a bit complicated like having a dynamic IP is messing with the tracking system for the emails.

Some app integrations need a super admin to be installed, and you cant do it by asking the admin to install it. Review collected by and hosted on G2.com.

Hubspot is extremely powerful and customizable but also very easy to use and quick to get started with right out of the box. Their customer service/support is top notch. HS has an extensive marketplace of integrations that work well and are easy to implement. They also offer tons of training and academy courses - many of which can even be accessed with a free account. I use HS on a daily basis and would highly reccomend it. I am visually impaired and on top of being easy to navigate, HS works very well with my screen reading software. Review collected by and hosted on G2.com.

Hubspot is on the pricier side but you definitely get alot of quality for what you pay. Review collected by and hosted on G2.com.