RingCentral Events Reviews & Product Details

-Customer support is incredible, our CSM is very friendly and responsive with larger issues and the chat is very responsive with quick fixes

-The interface really facilitates a lot of customer engagement in the chat, Q&A, and polls, the reaction feature is great in the chat

-The abundance of reports available post-event is great and the way the data is presented is very clear

-you can record the breakout sessions (this isn't possible in Zoom)

-Provides great value to our two team, one of which hosts Simulive webinars on the platform, and the other, live webinars with breakout sessions

-During our live webinar, it was key that we were able to adjust the time of a recommended stage, as some of the speakers were running over time and we didn't want a pop-up to the recommended stage to cause people to exit or confusion Review collected by and hosted on G2.com.

-I feel like there were many nuances and elements that I had to sort out for myself, but this could be because of my use case for the platform

-I do not understand why speakers need to stream in from the backstage and why the set-up can't be the same way as the sessions, the streaming in adds a layer of complexity to our process

-Needs a practice room for all session speakers/panelists instead of just a backstage

-Our magic links wouldn't copy, so I had to manually download a report each time

-The efforts to play our own music were a bit difficult to figure out

-Wish the speakers would be able to see the polls when we launch them Review collected by and hosted on G2.com.

The ease of use of the features and setup, and having RingCentral University, which provides detailed steps to figuring out how to set up your event. It is easy to build the venue, the schedules and branding. I love that the event and registration pages can be personalized and have a professional look with ease and intuitive settings. I also had to reach out to customer support and they were speedy in answering and provided a series of solutions for my issue, going above and beyond. Review collected by and hosted on G2.com.

On the day of the event, RingCentral can pose certain challenges, especially if you are used to zoom. Speakers are often confused with the comments and not being able to see participants, event when addressing these during the test-run. However, with the new integrations in platform, I believe this has been resolved as you can switch to the new setup which is more similar to other platforms. Review collected by and hosted on G2.com.

I like using RingCentral as its very intuitive and user friendly, the features, functions and tabs explain themselves. This platform works for the scale of our events and is fit for purpose. We have been using this platform for over 3 years now and have been through a lot of updates to get where we are now. A real help through this has been from the customer support service who have provided solutions and explainations as to why things may have gone wrong or to develop our product. The ease of integrating other platforms we use during our events is very simple, for example Slido and Vimeo videos; it is built in very well and implementing this into the conferences we run is very easy. Review collected by and hosted on G2.com.

The one thing I dislike about RingCentral is the lack of knowledge on tech issues; for example why some speakers can't join on Microsoft Edge but some other can. I dedicated technician for your organisations account would make it more seamless and tech free. We would also use this platform more if this service was provided as it reaqssures us event organisers. Review collected by and hosted on G2.com.

I really appreciate the different "rooms" that are incorporated in the platform. It truly breaks down the in-person conference feel and puts it in a virtual space that is more accessible for people across the globe. I also very much appreciate the team, behind RingCentral... from the engineering team that quickly responds to outages, to the CSMs and the customer support channel that helps with one off questions AND the team that listens to our feedback and implements new features.

The platform is easy to integrate with other CRMs and seems to be fairly easy for the attendee to navigate - even those that aren't as tech savvy.

I use this platform frequently - almost a daily basis. So, to have something that is easy to implement and navigate as an admin or a user, is crucial! Review collected by and hosted on G2.com.

One challenge that is hard for me and other attendees is, it is so bandwidth heavy that attendees can have challenges joining sessions or networking that involve sharing their audio and video. There may not be much you can do about that, but it is often a challenge with some clients.

I wish more people (not admin) but on the events team had more flexiblity and visibility to some of the features. I.e. the Q&A, pinning certain chats, or sending broadcast announcements. It would be nice to have a "co-host" role or a lesser role than an admin that you can give on a case by case basis, so they can participate and control the environment a bit more. Review collected by and hosted on G2.com.

Centralizing all our virtual and in-person events with RingCentral has made organizing and delivery high quality events simple and effective for our team and our attendees. Review collected by and hosted on G2.com.

While they continue to improve the analytics features native to the platform, much of the reporting and cross event analysis must be done by exporting the data and evaluating it with an external tool. Review collected by and hosted on G2.com.

Very easy to set up - includes all the features you can think of.

Very easy to create a series of similar events.

The stats are great. Review collected by and hosted on G2.com.

Refunds. It is not possible to provide a refund through the RingCentral\Stripe mechanism net of the charges that Stripe makes. Therefore, refunds cost us money. We have had to prepare a manual - clumsy - system to replace the RingCentral system. Review collected by and hosted on G2.com.

The platform has a super responsive development team who drive improvements to the platform based on real customer feedback. Review collected by and hosted on G2.com.

I would have said the studio options, but now the team are using their own studio this has been resolved. In which case the lack of an advanced calendar functionality makes managing session changes once live, a difficult process. Review collected by and hosted on G2.com.

The ease of use inside the platform and amount of different spaces to house different event elements Review collected by and hosted on G2.com.

Would like more integrations.

Ability for unique registrations for sessions inside a large event. Review collected by and hosted on G2.com.

Navigation is pretty self-explanatory. I do like the networking option, it adds to the fun of the event! It's also easy to duplicate events so you don't have to start from scratch everytime. Additionally, when reaching out to customer support, they're pretty quick to respond. Review collected by and hosted on G2.com.

I wish the app allowed for attendees to post (i.e like a post feed, and other attendees could comment on each other's posts). Also the registration can be kind of tricky at times. If you register multiple attendees at one time, the email questionnaire only goes to the person who registered all those attendees (not to each individual listed). Kind of messes up the questionnaire at that point. Review collected by and hosted on G2.com.

There are list of things which I like about Ring central -

Easy to use.

Easy integration

Bulk messages

Merging calls

Very handy to copy and save numbers and text. Review collected by and hosted on G2.com.

There are few things which I did not like-

If receiver says STOP, still we can send them messages.

Limitation on Bulk Texting.

Sometimes integration does not works. Review collected by and hosted on G2.com.