HighLevel Reviews & Product Details

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial!

Product Website

Seller

HighLevel

Discussions

HighLevel Community

Languages Supported

English

Overview by

Chase Buckner

Pricing

Pricing provided by HighLevel.

Starter

$97.00

Per Month

View More Pricing Information

HighLevel Media

HighLevel Demo - Unified Conversations Inbox

Manage conversations across phone, SMS, Google Chat, Facebook Messenger, Instagram DM, and Whatsapp all in one place. It even pulls in Google & Facebook Reviews so you can read and reply right from within Conversations!

HighLevel Demo - Pipelines & Opportunities

Build customized pipelines to track and manage opportunities!

HighLevel Demo - Funnel & Website Builder

Create beautiful funnels & websites in our lightning fast drag-and-drop builder!

Build powerful workflows to automate virtually anything!

Automate review requests, receive & reply to reviews, monitor overall reputation health - it's Reputation Management made easy!

Create basic calendars, round-robin team calendars, service calendars, and more!

When it comes to AI tools for SMBs, HighLevel is leading the way!

G2 reviews are authentic and verified.

Here's how.

Aaron C.

ANALISTA DE TI

Small-Business (50 or fewer emp.)

8/5/2025

"Efficiency in the automation of the sales and customer service process"

5/5

What do you like best about HighLevel?

Its efficiency in automations and different communication channels. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

Payment is made for messaging or mail services. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you for sharing your experience on G2. We are glad to know that you value the efficiency of our automations and the variety of communication channels we offer. It's great to know that HighLevel is helping you manage customer service via WhatsApp and capture potential leads through Facebook campaigns.

We take note of your comment about messaging and email costs. We will continue working to optimize our plans and offer you the best value for money.

Thank you for trusting HighLevel and for allowing us to be part of your growth.

— The HighLevel team

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/10/2025

"Inflexible and full of ads, terrible support"

0/5

What do you like best about HighLevel?

Toolsets for marketing are decent, integrate with most of what you need for marketing. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

The platform is inflexible on integration with third party phone systems and SMS providers. As a SaaS business, I already have an SMS provider and phone numbers purchased. I can easily do an API integration, but they do not allow those to be used. Everything is connected through their white label "LeadConnector" solution that does not support outside providers.

Additionally, the platform is full of ads. If you are an agency or SaaS provider running your customers on sub-accounts, you have to turn off a million pop up ads. Everything is built on forcing you to upsell your existing customers on their solutions. Either their pricing for agencies is too low or they have a bad business model.

Lastly the support is terrible. Chat is buried amongst 10 links and they push everyone to join a zoom call, which is not always a good option depending on your work location. Simple questions take an hour to get answered as you sit in a waiting room awkwardly waiting to be connected to a live Zoom conversation.

Would never recommend this platform to anyone. Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel

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Thank you for taking the time to share your feedback—we genuinely appreciate your candid insights.

We're glad to hear that you find the marketing toolsets effective and appreciate the breadth of integrations we offer. However, we're truly sorry to learn that your experience with integration limitations, in-platform messaging, and support did not meet your expectations.

Regarding integration with third-party phone systems and SMS providers: our Conversation/Phone APIs are wide open, allowing any third party to be connected. You can find all the documentation at https://developers.gohighlevel.com/

On the matter of in-app messaging and upsell prompts, we understand how that can be disruptive and I'll pass this feedback on to the team.

Finally, we sincerely apologize for the support experience you've had. Our intent with Zoom support is to offer faster, more personalized help, but we understand it's not always ideal in every situation. We're currently improving both live chat and ticket-based options to ensure more flexible and efficient support pathways.

Your feedback helps us better align our product and service with the needs of users like you. If you're open to it, we'd love to learn more about your experience directly and see how we can help resolve any remaining frustrations. Please feel free to reach out to us at feedback@gohighlevel.com.

Thank you again for your thoughts.

Warm regards,

The HighLevel Team

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

3/1/2025

"Mind blowing"

5/5

What do you like best about HighLevel?

One of the things i love about ghl is the support, which is quite incredible. I'm able to jump into a zoom with someone to help me figure out anything on how to use the platform 24/7.

In addition I find that it is the most well rounded platform, with so many options and in a way that even non tech people find it easy to understand. That's quite unique, and after trying many many different softwares i have found joy in running a business again now that i have ghl. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

The one thing that could be improved is the social media scheduling and the automations for social media, like dm responses and comment responses - this could be improved in terms of what can be done. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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We truly appreciate your amazing feedback! It's great to hear that mind blowing. We’re committed to continuously improving your experience with HighLevel!

Hector A.

Founder

Small-Business (50 or fewer emp.)

12/6/2024

"The Ferrari you thought never drive."

5/5

What do you like best about HighLevel?

I've been using HighLevel for 4 months, and it has been an incredible journey! What stands out the most is their unwavering commitment to improving and upgrading the platform. Love the TownHalls providing what's coming and what's new onboard.The support structure is equally impressive—live chat, onboarding sessions, YouTube tutorials, podcasts, and live calls—all backed by a team that truly knows the platform inside and out.

The learning curve is manageable, with the basics being easy enough to implement right away, which allowed us to start delivering value to our clients almost immediately as well for our agency, making some clients connect with Recurring model thru Stripe, we don't even have to worry about chargin customers, because we have setup negotiated monthly fees.

HighLevel has been a game-changer for our agency—it’s an investment that pays for itself many times over.

To me, HighLevel is like owning a Ferrari before knowing how to drive it. But with the comprehensive training, updates, and incredible support, we’re mastering the platform day by day—and now achieving milestones we never thought possible.

Thank you for creating such a transformative tool!

—Hector @ Influxiest Team Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

If anything, why didn't exist 20 year ago! always had this idea of a marketing platform all-in-one, but too costly to build it by myself or even hire developers to do it. Now for just a fraction, is accesible to Small Boutique Agencies as well big agencies, which at the end of the day, simplifies processes internally. Although, this isn't a platform that will make you millions unless you work it out. Nobody will do the pushups for you. Isn't rocket science build an AIO platfrom and keep it competitive, but RocketScience will be know how and directions YOU as an Agency or SaaS reseller will make it run. Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel

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Thanks for the awesome review Hector! Glad to hear your clients are loving the platform and that you're enjoying our daily town halls. Thanks for being a part of the journey!

Verified User in Marketing and Advertising

6/10/2025

"This software changed my business"

5/5

What do you like best about HighLevel?

It provides solutions for my clients that I could never provide on my own and helps round out my offerings as a digital marketing agency Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

That I didn't start using it with my clients earlier Review collected by and hosted on G2.com.

What problems is HighLevel solving and how is that benefiting you?

It helps me provide solutions for my clients that are deeper into the sales funnel that I previously could provide. Previously, I was almost exclusively providing solutions that were top-of-funnel solutions -- helping draw attention to their businesses. But I didn't have much that helped nurture prospects and drove them closer to conversion. HighLevel provides solutions that help with that. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you so much for your thoughtful and enthusiastic review — we’re thrilled to hear that HighLevel has had such a transformative impact on your business!

We love knowing that the platform has enabled you to offer more comprehensive solutions to your clients, especially deeper into the funnel where nurturing and conversion become critical. That’s exactly the type of growth and client success we aim to empower for all our agency partners.

And while we can’t change the past, we’re excited you’re now on board and maximizing the value HighLevel can bring to your services. If there’s ever anything we can do to support your continued success or streamline your experience even further, our team is here to help.

Thanks again for being a part of the HighLevel community — we’re honored to support your agency’s journey!

Olivia J.

Office Manager

Small-Business (50 or fewer emp.)

10/2/2025

"HighLevel connects with our patient software seamlessly"

5/5

What do you like best about HighLevel?

It helps us integrate our patients into ChiroHD and allows us to message patients Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

I wish it would combine not only new but existing patients on the schedule Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you so much for sharing your feedback! We’re thrilled to hear that HighLevel’s integration with ChiroHD is helping streamline your patient communication and scheduling workflows — it’s great to know the platform is making day-to-day operations smoother for your practice.

We appreciate your suggestion about combining both new and existing patients on the schedule. That’s valuable feedback, and we’ll be sure to share it with our product team as we continue to enhance scheduling and patient management capabilities.

We’re so glad HighLevel is helping your team save time, simplify form collection, and provide a better experience for patients. Thank you for being part of the HighLevel community!

— The GoHighLevel Team

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

5/2/2025

"The Trial "Support" is Abysmal"

2/5

What do you like best about HighLevel?

I think it has great functions for small businesses. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

The 'customer support' during trial phase is APPALLING. They don't tell you this, but they put you back in touch with a sales rep that can never help with any issues and just tries to convince you that whatever feature isn't working will work if you end your trial early and upgrade. This has happened three times - I have gotten no support. It's enough to make me not want to start paying for the real version because I don't know if these features work, and I don't know if that's what support will be - just upsells. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you for sharing your honest feedback — we’re glad to hear you see potential in HighLevel’s features for small businesses, and we’re truly sorry to hear your experience during the trial phase fell short of expectations.

Your concerns about the trial support process are valid and deeply important to us. While we do aim to provide guidance through sales reps during the trial to help users understand the platform, this should never come at the expense of real technical support or clarity on how core features work. We understand how frustrating it must be to feel like you're being upsold instead of supported — especially when you're still evaluating whether HighLevel is right for your business.

We’re currently re-evaluating how we structure trial support and onboarding experiences, and your feedback is a critical part of that improvement process. If you're open to it, we'd love the opportunity to connect you directly with a product specialist who can walk through your questions — with no pressure to upgrade.

Thank you again for your insight — we’re committed to earning back your trust.

Robert M.

Agency owner

Small-Business (50 or fewer emp.)

3/20/2025

"⭐️⭐️⭐️⭐️⭐️ Stellar Customer Support from Hari Shanker at GoHighLevel!"

5/5

What do you like best about HighLevel?

I had the pleasure of being assisted by Hari Shanker today, and I couldn't be more impressed! Hari was incredibly efficient, knowledgeable, and quick to resolve my issue, saving me both time and frustration. His professionalism and problem-solving skills made the entire experience seamless, and he went above and beyond to ensure everything was handled perfectly.

Great customer support is hard to come by, but Hari truly stands out. Thank you, Hari, for making my day easier—GoHighLevel is lucky to have you!

Highly recommend GoHighLevel’s support team, especially if you get the chance to work with Hari! 👏 Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

NOTHING. best saas in the world and I have tried many Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

6/6/2025

"Marshall"

5/5

What do you like best about HighLevel?

Marshall was a great Texas guy and an even better agent, really helpful and patient. i'm bad with technology and he help me understand what i need it to do and how to do it. he definitely deserves a raise on his knowledge alone, you add great customer service and patience and you get a great asset to your company. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

i use "payanywhere" as a credit card processor and i can not integrate it to gohighlevel. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you so much for your thoughtful review! We're thrilled to hear that Marshall provided you with an exceptional support experience — we completely agree, he’s a rockstar and a true asset to our team. We'll be sure to pass along your kind words and recognition; it means a lot.

We also appreciate your feedback regarding PayAnywhere integration. While we don’t currently support that specific payment processor, we’re always evaluating feature requests and partnership opportunities based on user demand. We’ve logged your interest with our product team for future consideration.

We're glad to hear that HighLevel is helping simplify your business operations — our goal is to be the all-in-one platform that truly supports your growth.

Thanks again for being part of the HighLevel community!

Verified User in Health, Wellness and Fitness

5/21/2025

"Its been and still is a great experience. I have learnt a lot and challenged myself to push outside"

4/5

What do you like best about HighLevel?

The fact you can have all your active artifacts in one place and move between projects Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

Its not a dislike, theres just so much to learn and sometime you cant articulate your challenges. Someone should know where people are trying to go. That confidence Framework is needed. GHL sounds like its mainly for people that know what they are doing. Someone that doesnt would hide 90% of the time and say they are not ready mainly because their confidence is off. Make a bit size class room would make a difference. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you so much for taking the time to share your experience — we’re thrilled to hear that HighLevel has helped you bring your vision into focus and that having all your tools in one place has created a more seamless workflow. That’s exactly the kind of empowerment we aim to provide.

We also deeply appreciate your thoughtful feedback about the learning curve. You're absolutely right — confidence plays a major role when diving into a platform with this much flexibility and power. Your suggestion around a “bite-sized classroom” and confidence framework is insightful, and it's a direction we’re actively exploring. Everyone should feel supported, whether they’re just starting out or scaling a mature business.

Thank you again for challenging yourself and for being part of the HighLevel community. We're here to support you every step of the way — and your feedback helps shape a better experience for all.