Helpjuice Reviews & Product Details - Page 18

It has a search engine, easier to manage and get the job done Review collected by and hosted on G2.com.

Its Gui is very simple not as exciting as expected. Review collected by and hosted on G2.com.

It's simple and automatic. Furthermore, the platform has lots of templates to choose from for your website. Review collected by and hosted on G2.com.

For further editing to suit your brand, you need to be knowledgeable in basic HTML/CSS Review collected by and hosted on G2.com.

We didn't end up going with helpjuice for the below reasons, but it seemed as though they could customize the visual look and feel and functionality within a really short time period (48hr) and for free. We paid close to $1000 for a similar service at their competitor.

Also like that their pricing model is help center centric as opposed to being a support add on. Review collected by and hosted on G2.com.

Their sales process was so painful that we didn't end up going with them despite liking the product. Meetings were cancelled, it took weeks sometimes to get a response, and we were told that an integration that was a need to have for us would be ready by Q2 2021. It's 2022 and still not ready. This made us worried about the support we'd receive, and along with the missing integration, was why we didn't proceed.

Interface is also a little bit clunky but overall usable. Their Support documentation is ironically not great, not super clear and not always up to date. The last two points are small but wanted to pass along as feedback. Review collected by and hosted on G2.com.

I like that I can search key words and related help juice articles show up quickly. This makes finding answers easier Review collected by and hosted on G2.com.

I don't like how I am unable to navigate back to the related searches screen without having to re-enter what I was originally looking for. This can be time consuming. Review collected by and hosted on G2.com.

The best thing about Helpjuice is the search functioning. Is it fast, accurate, and very helpful to internal employees or external customers. We use it for both of those purposes. They also have a simple to use API to integrate with your services/products as needed! Review collected by and hosted on G2.com.

Some of the customization tools require a bit of knowledge with HTML and coding to aesthetically enhance the Help Desk site. However, HelpJuice actually offers to help you customize your site - which is a huge bonus! This is only a 'Dislike' for some, and a huge upside for others! Review collected by and hosted on G2.com.

the interface if the app is really nice, once you logged in you're taken to the dashboard with beautiful user experience, there are several options arranged neatly and it gives me a great sense to work with, unlike many other services. coming to the main topic which is creating the answer database there are several options to work with, the customization options within it are really nice, you can even embed tutorial videos from youtube to the answer with ease and overall the answer editor look similar to the post editor in WordPress. you can easily arrange the answers by different ways, you can add the answer to certain categories or add tags to it to make it easily visible to the audience. there are also options which lets you manage the accessibility to the answer whether its public or private that gives you a lot of control over the data. the support is another must mention pro with help juice, they have chat option available build in right in the dashboard from which you can contact the support in case you got stuck while working. Review collected by and hosted on G2.com.

the pricing is too much and costs a minimum of $199 a month which lets up to 30 collaborators. Review collected by and hosted on G2.com.

I like the results-there are fewer customers asking for help which gives me more time to do other things. Review collected by and hosted on G2.com.

I dislike the price. It seems like it could potentially cost less. Review collected by and hosted on G2.com.

All internal knowledge is centralized in one place, keeping everyone up to date and on the same page. Review collected by and hosted on G2.com.

It seems that sometimes there is a lag before information is updated, which isn’t much of an issue. Review collected by and hosted on G2.com.