Helpjuice Reviews & Product Details - Page 4

Helpjuice excels in providing a user-friendly interface that simplifies the creation of detailed SOPs and operational guides. It allows users to produce professional, polished documentation quickly and ensures everything is well-organized for efficient operations. Producing SOPs is very easy and Help Juice provides tools to communicate processes in helpful ways. Review collected by and hosted on G2.com.

The file structure can feel overly rigid and hierarchical, limiting flexibility. Additionally, the platform would benefit from more robust tagging and linking options to better connect related articles and improve navigation. Review collected by and hosted on G2.com.

We have been using Helpjuice for several years and it has worked really well for us. Helpjuice worked with us to bring over our old knowledgebase articles and configure the site how we desired. Since then it has been very easy for our tech writing team to update and publish new articles. We have made subsequent updates to the style of the site and Helpjuice has always been very helpful in assisting with these updates. Overall we have been very happy with this platform. Review collected by and hosted on G2.com.

There really is not much we dislike about Helpjuice. The only thing we have not been able to do is update the search algorithm with custom logic. This has not been a big deal as the search feature is just fine, but it has been the only customization we have desired to do that we could not easily achieve. Review collected by and hosted on G2.com.

It's easy to use and user friendly. You can do a lot of customization with how your deployment appears, and the Helpjuice team has always been super helpful in making that customization possible. Writing and categoryizing articles is super easy and fluid. They appear to use some sort of Google word processor, so it can feel very familiar if you are using Goolge suite. Review collected by and hosted on G2.com.

The search function can sometimes be a little wonky. It'll at times dig deep into articles to find the right data, but other times it will show you a wide variety of articles that are not close to your search topic. Review collected by and hosted on G2.com.

Ability to organize documents in a hierarchy, ability to link articles across folders so only need to enter information in once, translation ability, can utilize different roles, can have data behind Okta/SSO Review collected by and hosted on G2.com.

The article search function is not always as helpful in finding articles.

When comments are made in articles, it is difficult to see where the reference is after receiving the email. It would be great to have it link to the section in the article as well.

Article feedback - why do we have to go to a separate screen to see the feedback instead of have it show on the edit article page?

Would be great if we could have direct access to the actual full database of analytics rather than curated reports and data. Review collected by and hosted on G2.com.

The many customization options for article and the homepage. It's easy to use and intuitive even for someone that is not incredibly tech savvy. Review collected by and hosted on G2.com.

The Swifty AI results could definitely be improved. It's difficult to tell which article the information is coming from and search results are only highlighted from the title of the article and not from the content. It would be ideal to be able to choose between the native HJ search and AI search. Review collected by and hosted on G2.com.

Overall Helpjuice is easy and userfriendly. They all seem very engaged and they keep developing new cool features. But especially:

1. I love their customer support.

2. I love their work on my requests.

In both cases they are fast, kind, professional and very, very good. Review collected by and hosted on G2.com.

I look forward to Wizardshot becoming as advanced as guidde. Review collected by and hosted on G2.com.

The ai and the chat support is amazing and works a lot better than I expected when I heard that we where gonna use "AI".

It's easy to learn, easy to make articles and easy to use the ai/search tools available

(and quick load times) Review collected by and hosted on G2.com.

Some features I want isn't there yet but there is a great "Suggestions" forum that the team seems to take seriousely so I don't think that will stick around for long Review collected by and hosted on G2.com.

1. Easy to get started. If your KB is simple in organization (top-down organization of folders with individual articles), it is a quick go

2. Support responsiveness. I've often gotten quick answers to my questions, during all phases (evaluation, implementation, customization, and troubleshooting)

3. Wide variety of features. While we didn't take advantage of all of them, we appreciated that they had article workflow, different roles (contributors to collaborators), abilities for users to suggest edits, a robust API, and more. Review collected by and hosted on G2.com.

1. The editing experience was quite rickety. We often lost edits and comment threads, and we were often not sure if anything was actually sticking / being saved. Each iteration of the "new editor" became more-and-more complicated & slower.

2. API permissions. If I wanted a user to be able to do anything with the API, I had to make them an admistrator, which was a non-starter.

3. Restricted access was complicated. We had a private area of our KB we wanted only certain customers to access — gating that area would require either purchasing an obscene amount of additional seats (one for every customer user who wanted to access), or a complicated process of generating a tokenized URL that we had to share amongst multiple customers. Review collected by and hosted on G2.com.

The ability to give multiple levels of rights for documentation creation. Review collected by and hosted on G2.com.

Language translation structure is challenging. When a folder in the original language is moved, the language structure does not follow. Review collected by and hosted on G2.com.

Helpjuice is easy to use and it's rich article editor offers plenty of options to make an article feel customized and dynamic. I work with a lot of quickly changing content, and Helpjuice gives me the freedom to equip other departments with the tools to make their own updates and changes, but still maintain consistent brand standards across content categories. Review collected by and hosted on G2.com.

They are responsive when it comes to home page customization, but I wish it was easier to make formatting and layout changes on my own. Review collected by and hosted on G2.com.