Helpjuice Reviews & Product Details

I’ve been using Helpjuice for a while now, first as an end-user and after that as an administrator, and overall, I’m really happy with it. One of the biggest advantages for me is how easy and intuitive it is to use. The text-based editor makes writing and formatting articles effortless, which is a huge plus when trying to keep a knowledge base well-structured and up to date. Unlike some other platforms I’ve tried, Helpjuice keeps things simple without sacrificing functionality.

Another feature I appreciate is the multiple user levels, which allow for better collaboration within a team. Being able to set roles and permissions ensures that the right people have access to the right content without unnecessary complications. The search functionality is also impressive—it’s fast and accurate, making it easy to find information quickly.

Onboarding different collaborators is easy and it helps to manage the knowledge base with the whole team.

Overall, Helpjuice is a solid knowledge base solution that makes documentation and collaboration easy. Review collected by and hosted on G2.com.

That said, I do wish the frontend customization allowed for even more detailed control. While there are customization options, I’d love the ability to fine-tune every little aspect to match specific needs. :-) Review collected by and hosted on G2.com.

I love the large variety of customizations that I can make or can get help making. This is a great platform to host your own site and they are very forward thinking and try to add new features constantly. I'm loving the AI! Review collected by and hosted on G2.com.

Sometimes things that seem like they should be easy to customize myself are not available to customize and I have to reach out for expert customization. They are very quick to help though whenever I need something. Review collected by and hosted on G2.com.

The biggest improvement with HelpJuice was our Knowledgemanagement. I believe we startet around 2020 with deciding on a Tool and we decided for HelpJuice.

Since we are using it its growing steadily not only for the IT Support Teams but for every other Team aswell.

If we encounter any problems or have ideas for customization it takes no time to reach Customer Support or Emil writes himself.

Implementation was a breeze and could be done by everyone.

The usage is self-explanatory.

We integrated it with our Multi Factor Authentication and the setup was as easy is HelpJuices usage.

HelpJuice gets used everyday in my team and i can recommend it to anyone - Knowledge Starters or Experts Review collected by and hosted on G2.com.

If i had to find a thing that i or my team doesnt like id have to think quiet deep and nothing really comes to mind.

Pricing is fair and great so is the support.

The system isnt riggid and you can change everythin gyou want for youself in frontend. Review collected by and hosted on G2.com.

We use Helpjuice to educate our staff on critical in-house guides and procedures. Their AI chatbot is surprisingly accurate, and adding new articles is quick and easy. Their support has helped us configure things even when it sometimes means they miss out on an up-sell.

As a help desk agent, I send links to articles on a near daily basis, making it quicker and more reliable to answer repeat questions. Review collected by and hosted on G2.com.

Sometimes the embedded version of Helpjuice doesn't render links properly, but we found an easy workaround by telling links to never open in a new tab. Review collected by and hosted on G2.com.

Our experience with using Help Juice has beyond exceeded our expectations and our goal for our budget! As someone working in the software industry myself I can tell you they are knocking it out of the park compared to other knowledge base softwares I have tried.

Their support team is fast and responsive, they help us customizate our front-end to match our branding and allow me to customize elements of the back-end HTML, CSS, Javascript. We've seen them grow and develop new features and optimize their database and infrastructure a lot in just the past year so that gives me a lot of confidence to stay with them long-term! Review collected by and hosted on G2.com.

Downsides is we don't have total control over the back-end/front-end scripts but we can still accomplish a lot with what is available for us to see. Some of the AI and API features need a little work but are in constant development. Review collected by and hosted on G2.com.

User friendly, functions, customizing options, automatic translations and language versions, really outstanding and fast support (love it!!), folder structure, super easy to use, review possibilities and the AI functions. And all of this is included within one package. We are using Helpjuice on a daily base and the process of transferring our existing knowledge base to Helpjuice was truly satisfying. Review collected by and hosted on G2.com.

There are absolutely no downsides yet. Nothing to consider yet. Review collected by and hosted on G2.com.

HelpJuice has proven to be an invaluable tool for managing and optimizing knowledge bases within organizations. Its intuitive interface and robust customization options make it easy to structure and access information, whether for a small team or a large company.

One of its standout features is the ability to create and organize content through tables of contents, accordions, and tabs, allowing for a clean and intuitive design. The search functionality is notably efficient, quickly connecting users with the information they need. Additionally, the analytical tools provide valuable data on article performance and user interactions, helping teams continuously improve their content.

However, although its flexibility is a strength, some advanced customizations may require additional support or technical expertise. It would also be ideal to have more native integrations with popular tools to further optimize workflows.

Overall, HelpJuice is an excellent choice for organizations looking to improve their knowledge management processes, especially for teams focused on providing seamless access to information and support for agents. Review collected by and hosted on G2.com.

Perhaps it would be good if some options from the dashboard could be improved, such as:

1. Having data on broken links.

2. That feedback can be downloaded as data.

3. Perhaps improving the like and dislike feature to have more specific data. Review collected by and hosted on G2.com.

We use Helpjuice every day for documentation for users of our platform. It's so easy to use and to integrate. The implementation and learning are very simple. The diversity of all the functionalities makes our documentation much easier for our users. The support team responds very quickly to all my questions. Review collected by and hosted on G2.com.

Our documentation is currently only in French and some terms in Helpjuice can't yet be translated for our user's visual, we would have liked them all to be in French. The summary view doesn't open the accordions, so customers have to click on Expand to access these parts of the documentation. The terms Expand and Close are not translated. Review collected by and hosted on G2.com.

- convenient dashboard for managing various writing activities

- version control

- draft version for editing (without publishing the article)/unpublishing and saving as draft

- easy category creation/moving between categories

- easy formating, headings etc.

- good looking UI

- in-built image editing tool for quick edits ( I use more professional one, but it's nice to have this one for smaller editing, especially when reviewing colleague's articles).

- sending for Review features

- great and quick support, the Support team is amazing! Review collected by and hosted on G2.com.

a couple of features would be nice to add or minor changes to make (filtering in the To Review section, copying tables (not using the source formating), improvingTable of contet layout) Review collected by and hosted on G2.com.

I really appreciate the responsiveness and support whenever I reach out. The vigilant communication and clear instructions in all cases are highly commendable. However, I noticed that the first auto-reply message could use some adjustment. Since I live in the Pacific time zone, it’s clear that the support team often replies based on US/Europe time zones. Instead of saying, "We typically reply in a few minutes," it might be better to say, "We typically reply in a few minutes, but it may take up to 24 hours." This small change could help set more realistic expectations. Review collected by and hosted on G2.com.

Some techincal/UX improvements are needed.

1) Translations for categories and article titles need to appear when switching locales. Right now, I have to copy-paste content into Google Translate to figure out what it is and where it's located because the titles aren’t translated. It would be helpful if English translation would appear per non-English content.

2) Locale switch UX needs improvement. The sidebar only shows 8 locales, and the rest appear under a three-dot menu. When I try to move the cursor to click the flags under the menu, the flags disappear, making it very difficult to switch locales. This issue needs to be addressed for smoother navigation. Review collected by and hosted on G2.com.