Top Rated Healthie Alternatives
Nothing, it never exceeded expectations anywhere. Review collected by and hosted on G2.com.
- Predatory pricing, always trying to upsell every feature in any way. All of the features were still not fully developed, pretty much selling you something that's in beta.
- Not able to actually use anything unless you pay them more, across the entire product, yet all of the product offerings lack customizability, UX, thoughtfulness in design, everything.
- Hard to debug any issues whatsoever since there error messaging and ability to review issues was nonexistent.
- Horrible support routing where you need to constantly email them even if you have a Slack channel that was support to provide you "Enterprise" support, needed to reroute and repeat the message to a new person all over again. Extremely slow in getting anything solved, overall just a pain everywhere. We tried using the product and spend months of development time on it, and abandoned the product within 1 month even though our contract was annual. It was just too much of a waste of time. Review collected by and hosted on G2.com.
14 out of 15 Total Reviews for Healthie
That everything can be done there from scheduling to billing to charting. Review collected by and hosted on G2.com.
What I dislike the most is you can't pick up the phone, call customer service and get help. If you send an email they send one back and refer you to a blog post or video. Customer services is lacking. Also some things are wonky, like you put in a patients date of birth and once you put in the month it does not automatically tab to day, you have to tab over and same for year Review collected by and hosted on G2.com.
Patient Centric software with app for the patient. However, problematic because it gives far too much access to the provider. If you have a successful practice this is not sustainable or scalable to meet your needs. Patients text all the time and this is now a billable charge due to wasting provider time per CMS. Review collected by and hosted on G2.com.
Billing is broken. No support to providers. No phone. You must chart during the day and email them the description of their numerous bugging software and deal with patients complaining about software to you as the provider. The software is not designed with the provider in the mind and creates fatigue and burn-out. Review collected by and hosted on G2.com.
I did not like anything about this company. I have never had such a negative experience. I should bill them for all of the fustration. Use Simple Practice or Practice Better or even Quenza. Review collected by and hosted on G2.com.
User beware! Be absolutely aware! I will never again use a service that does not allow me to delete my credit card information or cancel the service within the software. Imagine having a 14-day trial, finally having your data migrated over around day 12, and cancelling the software via portal communication day 13, only to learn day 15 that your trial was not cancelled in time because the company is based out of Europe, not the United States. And yes, I absolutely attempted to cancel the service on Day 13, which would have been their 14. But it was not "received" by them in time, which is part of the problem: they are slow. Not only this, but when I disputed the charge with my bank, the bank communicated with me that they used my log-in history to show I used the service after my trial. Logging in to ask where is my credit and using the service are two totally different things, for if I can only communicated to cancel my service through your portal, how else can I message you? I feel taken advantaged of and cheated. I cannot state what Healthie's intentions were, but I walked away feeling like my onboarding was so slow that they should have given me the benefit of the doubt, especially since I had not actually been able to utilize the service due to hurdle after hurdle. For me, Healthie is not user-friendly. Healthie even stated around Day 15/16, two-days into my paid subscription, that they will not give a refund once you have been charged. Wow . . . just wow! Review collected by and hosted on G2.com.
It was my original platform; it was affordable and had some good features. Review collected by and hosted on G2.com.
At the time, there were some limitations for integration that I needed. Review collected by and hosted on G2.com.
Healthie app makes it easy for providers and clients to stay connected and communicate, even when they're on the go. Whether it's sending a message or scheduling an appointment, everything is just few taps away. Review collected by and hosted on G2.com.
Of course no product or service is perfect so there may be minor issues or area's for improvement, overall, it seems that healthie is a useful and valuable tool for wellness Review collected by and hosted on G2.com.
They have a good help section. They continually make updates to the product and ask for requests. Claims processing is easy. Review collected by and hosted on G2.com.
As our practice grows, we need more that I am not sure they are going to develop. Review collected by and hosted on G2.com.
Helps clients report things going on so their provider can review with them at their next appointment. Review collected by and hosted on G2.com.
I can glitch at times and sometimes has unknown errors that randomly occur. Review collected by and hosted on G2.com.
Healthie is convenient because it has payment integrations, forms, messaging features, runs insurance, and scheduling abilities, and it is HIPPA compliant. It is easy to keep patients organized Review collected by and hosted on G2.com.
The user interface is a bit clunky, and it doesn't look great for the user. Patients cannot schedule appointments far in advance, there is a cap in how far they can schedule out, the customer service is subpar. My account manager was very unhelpful. Review collected by and hosted on G2.com.
The feature for clients to upload photos as well as indicate mood and healthiness, as well as integrate zoom for calls, and chat feature and ease of schedulnig clients. Review collected by and hosted on G2.com.
The macro tracking isn't as user friendly and accurate as my fitness pal from what I have found. Review collected by and hosted on G2.com.
Not only is this user friendly for the practitioner but also for the patient/client. From the calendar to charting, the easy functionality is key for this product. Review collected by and hosted on G2.com.
Honestly, the only thing I wish was a little easier in this program is the process of marking that an appointment has occurred. Right now it takes several steps to do so. Review collected by and hosted on G2.com.
