Front Reviews (2,504)

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Front Reviews (2,504)

View 1 Video Reviews
4.7
2,504 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Front for its ease of use and effective team collaboration, highlighting how it streamlines communication through shared inboxes and internal comments. The platform's intuitive interface and automation features significantly enhance productivity, allowing teams to manage emails and tasks efficiently. However, some users note that the learning curve can be steep for new members.

Pros & Cons

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Tharsnath J.
TJ
Tharsnath J.
Mortgage Advisor
Mid-Market (51-1000 emp.)
"Effortless Client Management with a Few Glitches"
5/5
What do you like best about Front?

I like the tags, labels, and folders in Front and being able to color coordinate them. It makes it easy to tag and drag and drop my files. I also enjoy Front quite a bit after the transition, which was a very good one, just took a little time to understand. Review collected by and hosted on G2.com.

What do you dislike about Front?

Sometimes the files don't drag into the folders correctly, and when I respond to an email, it just disappears into archive mode. I'd like to have it where it doesn't. Review collected by and hosted on G2.com.

Response from Otto B of Front

Hey Tharsnath, thank you so much for taking the time to share your experience! Really glad to hear that tags, labels, and color coordination are making your workflow smoother. That's exactly the kind of organization we want to help teams build.

We also appreciate you calling out the transition experience. It's great to know it went well overall, even if it took a little adjusting at first.

If there are any of those "few glitches" you'd like us to take a closer look at, feel free to reach out to our support team anytime at support@front.com. We'd love to help sort those out.

Thanks again for the review!

Leticia d.
LD
Leticia d.
"Communications Hub, Easy and Adaptable"
5/5
What do you like best about Front?

I like to use Front as a unifying tool for systems, which allows me to integrate Slack, WhatsApp, email, phone, calendar, and internal system into a single interface. This makes my work more organized and communication more direct, besides saving time. The ease of having everything in one interface significantly improves organization. I also appreciate the possibility of continuing to adapt the system as needs arise. The interface is lightweight and easy to use, without complications in the basics. Review collected by and hosted on G2.com.

What do you dislike about Front?

The Front sometimes crashes with the Slack system, where it disconnects on its own. I receive messages from Slack, but occasionally it disconnects from my login and doesn't allow me to send messages through Front. Review collected by and hosted on G2.com.

Response from Otto B of Front

Hi Leticia, thank you for the kind words. We're so glad Front is helping you stay organized and save time! If you continue to experience the issues with the Slack integration, please reach out to our support team and we'll be happy to help.

Oswaldo L.
OL
Oswaldo L.
Motion Picture Editor
Small-Business (50 or fewer emp.)
"All-in-One Email Solution with Customizable, User-Friendly Interface"
5/5
What do you like best about Front?

Being able to have multiple streams of email communication in one place and being able to internally comment on emails without having to forward to other teams members. It is a very clean and easy to use platform. Coming from Apple Mail & Gmail it allowed me to customize my inbox using tags and rules the best way that works for me. Review collected by and hosted on G2.com.

What do you dislike about Front?

Although most of the macOS app has a dark mode, when accessing "settings", it defaults to the light mode and there's no way to change it.

I wish the dark mode experience was consistent throughout all pages of the app including the aforementioned "settings" page, it is so nice to look at the inbox, calendar and all other pages in dark mode. Review collected by and hosted on G2.com.

Response from Otto B of Front

Thank you for such a thoughtful review! We’re so glad to hear that Front has helped you bring all your communication streams into one organized, customizable workspace, and that internal commenting and tagging make collaboration easy and intuitive.

We also really appreciate your feedback on dark mode, you’re absolutely right that consistency matters for comfort and accessibility. Our team is continuously working to refine the macOS experience so every page feels seamless.

Thanks again for sharing your experience we’re thrilled Front is helping you and your team communicate more efficiently!

Charlie G.
CG
Charlie G.
Small-Business (50 or fewer emp.)
"Easy Setup and Comprehensive Insurance Support"
4.5/5
What do you like best about Front?

I find Front to be pretty easy to go through, which is great because I needed that ease for setting up E&O (Errors and Omissions) and other general liability insurances when other companies wouldn't allow me to do so. Setting it up was very easy, which is a big plus. So far, I've had no problems with it, and it's been really good. Right now, I'd rate it at a 9 or 10 because they did a good job. Review collected by and hosted on G2.com.

What do you dislike about Front?

Nothing so far Review collected by and hosted on G2.com.

Response from Otto B of Front

Hi Charlie! Thanks so much for your feedback, and glad to hear you're enjoying Front so far!

Ulrik N.
UN
Ulrik N.
Sales
Small-Business (50 or fewer emp.)
"Great tool for smarter collaboration."
4.5/5
What do you like best about Front?

About all of it. Happy user for some time now. Review collected by and hosted on G2.com.

What do you dislike about Front?

Mentioned it a couple of times. Would be great if it could be possible that setting up vacation responder didn't also put the status of the person "Away" - making some emails go to shared inbox by itself.

Review collected by and hosted on G2.com.

CS
Caroline S.
Logistics Coordinator
Mid-Market (51-1000 emp.)
"An Organizer's Dream"
5/5
What do you like best about Front?

What's not to like? There are so many useful features such as assigning individual emails out of the group box, @mentioning in comments instead of CC'ing coworkers in for a quick answer or reply, archiving, snoozing, tagging, the list goes on. Review collected by and hosted on G2.com.

What do you dislike about Front?

That not everyone uses Front so they don't know all of the wonderful features they are missing out on organizationally. Also, if you assign an email to someone else, it still shows up in your shared folder or your inbox as you are co-tagged on the message even if it is not yours. Review collected by and hosted on G2.com.

Response from Patrick V of Front

Hi Caroline, thank you so much for leaving your review! It's great to hear the different ways that Front is helping teams out with their workflows and hitting their goals. Additionally, please feel free to leave any feature requests for our team here in our Ideas Portal: https://front.ideas.aha.io/ideas

Hugo V.
HV
Hugo V.
Assistant juridique
Small-Business (50 or fewer emp.)
"Front: Simple and Effective with Useful Features"
4.5/5
What do you like best about Front?

I love using Front for emails and chat because it's very convenient. The snooze and inbox feature is particularly valuable to me, as it allows me to manage my inbox by keeping upcoming conversations at the right time after a set delay. I find that the simplicity and additional options of Front make it very attractive. The transfer to Front was quick, and the connection via API is excellent. Review collected by and hosted on G2.com.

What do you dislike about Front?

Nothing is perfect, maybe return to the old interface Review collected by and hosted on G2.com.

Response from Otto B of Front

Hello Hugo, thank you very much for leaving your review! We are really happy to learn that you appreciate the features of Front! We are constantly improving our languages, so we hope to see more translations in the future.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Front Makes Client Collaboration Effortless—No More Email Forwarding"
5/5
What do you like best about Front?

Front is a fantastic tool. It's my daily driver for client communication. It makes connecting with peers about clients issues so much easier. No more forwarding emails and remembering to remove the client from the thread. It's all done backstage on the same email. Review collected by and hosted on G2.com.

What do you dislike about Front?

Front is fantastic - no complaints from me. Review collected by and hosted on G2.com.

Response from Otto B of Front

Thanks for the your review, Stephanie! We’re glad Front makes client communication and internal collaboration seamless without extra forwarding. It’s also great to hear shared templates are helping your team stay aligned and efficient.

Frances S.
FS
Frances S.
Operations Associate
Small-Business (50 or fewer emp.)
"BEST App I've Used ever"
5/5
What do you like best about Front?

I've been using Front more than 2 years now, and it is by far the best app I used for work! It is easy to navigate, organize the email communications and log the meetings. The features are useful for everyday use at work! Review collected by and hosted on G2.com.

What do you dislike about Front?

There's nothing I don't like about Front because it is easy to use. Review collected by and hosted on G2.com.

Response from Otto B of Front

Thank you for taking the time to share such a thoughtful review, Frances! 😊 It’s brilliant to hear that Front has been a go-to tool over the past two years 🙌 We’re especially please that Front’s productivity features are making your daily work easier!

Thanks for being a part of the Front community, and all the best 🙂

Verified User in Construction
UC
Verified User in Construction
Enterprise (> 1000 emp.)
"Effective Communication With Internal and External Personnel"
4.5/5
What do you like best about Front?

I can organize a lot of email chains as well as sending DMs to colleagues and set up calendar invites that is all interwoven. Review collected by and hosted on G2.com.

What do you dislike about Front?

I would like the ability to combine threads and edit emails after being sent if possible. Review collected by and hosted on G2.com.

Response from Otto B of Front

Thank you for sharing what you like best about Front and your suggestions for improvement. We're happy to hear that our platform is benefiting your communication and organization. Your feedback about combining threads and editing sent emails is valuable, and we'll keep it in mind for future updates or you can submit an idea to our ideas portal https://front.ideas.aha.io/ideas