Front Reviews & Product Details - Page 6

it's great to colaborate with your team. I can bring colleagues to see one spefic email thread, they can comment with background context, suggestions to solve the problems and I can answer it without letting the customer know that more people were involved.

It's easy to use and I LOVE the build in AI for replying. I can write one silly sentence and Front turns it into a full email. It helps a lot as I work in English, and I'm not a native speaker.

I use Front day, all day and I really it . The simple design also help.s Review collected by and hosted on G2.com.

there isn't a back button, to go back to the previous screen that I was. Review collected by and hosted on G2.com.

The ease of use is probably the best thing about Front. For end users who have lived in traditional email platforms, this is a big change, but Front makes it super easy, so even the least technical can set it up. Review collected by and hosted on G2.com.

The only thing I dislike is that you don't have the ability to set up rules from the inbox but rather navigate to settings. I found it easiest to open two instances of Front, one for looking at the conversations and one for setting up the rules for said conversation. Review collected by and hosted on G2.com.

As a leader we are always looking for more efficient ways to manage a team. Front makes it easy to keep an eye on SLA's, tag people in and out of conversations, upload templates with ease and overall keeps my life simple as well as my CSM's. I haven't had to use support once. This is the first app I sign into daily to get organized for the day. Implementation was seamless. Review collected by and hosted on G2.com.

No downsides here. Our use case is for our CSM team and since we implemented, no complaints just a whole bunch of collaboration between management and IC's to keep our customer experience smooth and effortless. Review collected by and hosted on G2.com.

Front is great for collaborating on emails to customers with teammates. We can tag each other across teams and collaborate easily. We can have multiple inboxes and shared inboxes for easy communication. Honestly it is one of, if not the best platforms I have used for customer interactions. Review collected by and hosted on G2.com.

My only complaint is that I wish I could create a template when typing a new email rather than having to create it in templates. Review collected by and hosted on G2.com.

That we can custom workflows, automate repetitive tasks, and assign emails to specific team members, helping to improve efficiency and response times. Front allows teams to manage shared inboxes, making it easy for multiple team members to collaborate on customer communications without stepping on each other Review collected by and hosted on G2.com.

Performance slowdowns, especially with large volumes of emails or during peak times Review collected by and hosted on G2.com.

I love the collaboration opportunities. From being able to write drafts and have my coworkers take them over, to being able to tag multiple coworkers in an email they need to keep their eyes on, to getting everyone's opinions on how to handle a certain inquiry. It is incredibly easy to use and implement for our team and makes customer support more efficient. I use it multiple times every hour. It was easy to learn as well and easy to intergrate other tasks into it. Review collected by and hosted on G2.com.

The downside would be the tracking of time it takes to respond. Coming in from a weekend and having 50 emails to respond to is already daunting nonetheless there being no way to segment those emails from being counted towards my weekly average response time Review collected by and hosted on G2.com.

Front is very intuitive and user friendly and has many great features that help organize our inboxes. Review collected by and hosted on G2.com.

I don't see many downsides to using front besides having an extra business cost. Review collected by and hosted on G2.com.

The fact that everything is so clean in the interface and to use two different inboxes is an amazing idea. the implementation is also amazin with other platforms.

Along with an amazing Customer support and I frequently use it all day with no glitches.

When I started using it the integration with the system between platforms was just great. Review collected by and hosted on G2.com.

Actually for me everything is perfect withing the app. Review collected by and hosted on G2.com.

Shared inboxes, multiple team members can be assigned to an inbox and notified of new messages, while still allowing each individual team member to individually archive once they've acknowledged the message/thread. Being able to mention team members in comments to coordinate a response or loop someone else in. Creating a scheduling link with availability from the team and connecting to everyone's Google Calendars. I've only been using Front for 120 days and was able to get up and running within my first week. I also love the snooze feature and being able to maintain inbox 0 without having to worry about checking back on when to follow up on open items. Review collected by and hosted on G2.com.

The left sidebar with the inbox/folders can't be collapsed, while it can be made quite narrow, it'd be nice to get it out of the way to leverage on split screens easier. Scheduling recurring meetings could be better, the recurrance doesn't convey back to Google Calendar and has to be manually added. It would be nice to set custom snooze options per user based on what makes the most sense for our preferences, it will give you the "last snooze" option if you snooze enough, but it doesn't remember that if it's custom. Review collected by and hosted on G2.com.

Helps you keep track of who did what with what email. Review collected by and hosted on G2.com.

Hard to organize your emails. Sometimes hard to find emails. Review collected by and hosted on G2.com.