Front Reviews & Product Details - Page 2

With Front, I can write to my teammates and have them take on responding to an email and vice versa.

I can know my analytics and how I am progression. Review collected by and hosted on G2.com.

A single email can have multiple individuals tagged to it which becomes quite difficult to know if someone has already responded to it or if it is still pending response. Review collected by and hosted on G2.com.

It's so easy to collaborate with colleagues

Easy to navigate around your inbox's

Easy to monitor a colleague's email (when needed)

Brand new design is fresh & innovative

The mobile app is one of the best I've ever seen

A lot of setting to customize your experience (if needed)

Share a whole discussion with a friend even if they don't use Front

Overall 5/5 Discussion, snoozing, assigning, rules&filters, and so much more Review collected by and hosted on G2.com.

I'm signed into 7 address 1 is set as default for sending but if I ever use a different one I need to manually change it back

Is there a way to set that it always goes from my default & if I use a different one it should only be for 1 time? Review collected by and hosted on G2.com.

What I like the most is Front's ease of use. You can keep your templates, share inboxes with other teams, snooze messages, and tag internal users under threads, making it a powerful tool for customer-facing teams. It didn't take long to implement. It's an intuitive platform and easy to integrate with other tools. Front became our primary day-to-day tool for internal communication, customer support requests, and sales channels. Review collected by and hosted on G2.com.

Nothing to point out at the moment. It provides a different perspective on email tools than your traditional ones. Review collected by and hosted on G2.com.

I like that Front is not just a communication platform, it allows the user to customize the whole experience; the templates are very easy to use, there's a shared template option but you can also have your private templates which really adds value, also, you can easily find customers from your pipedrive instead of having to look them up separetely.

Another great feature is the option to 'undo' a sent email, in case you missed to add something, you can stop the email from being sent to modify it accordingly. It's my go-to tool, I use it every day even when I'm off work, because I have the app on my phone to make sure I don't miss anything. So far, I hadn't had to file any type of ticket for customer support so that speaks volumes.

In the past, I've had to deal with outdated platforms that don't even inform you that your message arrived or was seen by the other party so I'm glad that this is my company's communication platform for customers, it makes the job just so much easier! And not just communication between customers, but also within our organization, they integrated everything so well; the easiness in which I can tag other team members in conversations with the 'Add internal comment' feature is simply amazing. Thank you for all you do, Front. It's truly an extraordinary tool. Review collected by and hosted on G2.com.

There's nothing I dislike so far, if I have any feedback, I'll share it in the future! Review collected by and hosted on G2.com.

Since everything is centralized, we can easily create different views, boxes, and groups. Plus, we have the option to track metrics in real-time. The front page also includes a helpful guide, so you can quickly learn how to use it. We use Front every day, and it's been amazing. It's helping us assign emails to the right people, manage shared boxes, and keep track of metrics as they come in. Review collected by and hosted on G2.com.

Honestly, I think they're doing a great job of adding new features, so right now, I don't have anything else to suggest. Review collected by and hosted on G2.com.

Commenting on emails with other teammates, assigning a conversation to a specific teammate so that no information from the customer gets lost among different colleagues Review collected by and hosted on G2.com.

The calendar view and functionalities could be improved Review collected by and hosted on G2.com.

The company I work for made the switch from the other guys to Front. It was a nice easy transition. I now use it every day. There are many tools and features I love about Front. I like the search and tagging function. Whenever I needed help customer support was right there. Review collected by and hosted on G2.com.

I honestly do not have a dislike I can think of. There used to be Grammerly included in Front. I found the Grammarly extension and downloaded it. I am still able to use Grammarly so I am happy. Review collected by and hosted on G2.com.

Front is a revolutionary collaborative messaging platform that transforms communication management. Collaboration is optimized, the interface is intuitive, it saves us time, and it promotes ultra-responsive tracking. Review collected by and hosted on G2.com.

I think that not everyone can have this messaging service due to its high cost, which can create a barrier between different companies. Review collected by and hosted on G2.com.

Front makes it easy to make sure team members are involved on customer support emails. Comments and discussions can be had in line with emails so that it's easy to see a thread of events and responses, and everyone can ensure important details are recorded and easy to see for everyone. Tags are great for organization. The ability to snooze emails is a fantastic tool whenever we need to remember something a day or two down the road. Being able to see and delegate to other team member's inboxes is also super helpful. We also integrate with Trello. We use daily and it is where the vast majority of our projects start. Review collected by and hosted on G2.com.

Minor issues like not being able to undo a merge (merging is fantastic, otherwise) or limits in how conversations can be linked together (conversation links are great but seem limited to one original conversation and what that means is not always clear. I would love to be able to link multiple conversations to multiple conversations, in situations where merging everything doesn't make sense. Review collected by and hosted on G2.com.

The platform makes it easier to track emails and tickets, and the interface is clean and organized. Users can do things like add notes and redirect tickets. The tool offers a fantastic set of applications and modules to build a broad customer base and drive business development. Setting it up and using it effectively was a breeze. Having a central location for all of our members' inboxes and shared messages has been a huge time saver. Assigning email addresses to specific team members is a great way to increase communication efficiency and prevent messages from getting lost. We take full advantage of their excellent help desk options. They meet all of our evolving needs. Review collected by and hosted on G2.com.

I think you should improve your spam management capabilities; adding the ability to attach documents would solve all problems, especially when there are many ticket requests and messages. The system can be slow at times. Review collected by and hosted on G2.com.