Front
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Front
By Front App
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4.7 out of 5 stars
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Front Reviews & Product Details - Page 8

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Front Overview

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What is Front?

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.

Front Details
Product Website
Discussions
Languages Supported
English
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Product Description

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,520 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®
Description

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Anna S.
AS
Overview Provided by:
Anna Sims

Recent Front Reviews

TL
Tamai L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Very effective and a plus it hooks up to our software used for work"
That it trasfers over to different platforms and the filtering to find and sort things
Read more
Maximiliano A.
MA
Maximiliano A.Small-Business (50 or fewer emp.)
4.5 out of 5
"Front is the place where I can share my idead, ask for feedback and se my performance"
I appreciate Front interface for its valuable insights on reply times, handle times, and peak activity periods. It provides detailed information th...
Read more
Sergio A.
SA
Sergio A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Greatest app to use!!"
You can find anything with teammates and are able to label all emails and all the rules you can apply and auto-response. Great tools.
Read more

Front Pricing

Starter
$19.00
1 user/month
Growth
$59.00
1 user/month
Scale
$99.00
1 user/month
Premier
$229.00
1 user/month
See all 4 Front pricing levels
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Front Media

Front Demo - Front
Front’s intuitive interface makes normally headache-inducing activities — from onboarding to a busy day’s work — a welcome breeze.
Front Demo - Front
Give your customer service team the gift of effortless collaboration. Loop teammates in with simple @mentions on emails. Share conversation history with ease. Escalate messages in just a click.
Front Demo - Front
Save time with powerful workflow automation that’s simple to set up, maintain, and scale however you need it to.
Front Demo - Front
An omnichannel platform that consolidates messages from all your communication channels – email, SMS, social media, live chat, WhatsApp – all in Front.
Front Demo - Front
Measure performance to uplevel your customer experience while improving efficiency for your business.
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Play Front Video
Play Front Video
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Official Interactive Demo

Front demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Catherine O.
Front review by Catherine O.
Play Front review by Catherine O.
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2,245 Front Reviews

4.7 out of 5
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2,245 Front Reviews
4.7 out of 5
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4.7 out of 5
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Front Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FrontQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I really love the UI, and just how intuiative and customizable all the features are. I spend basically every single day in Front in some capacity, and I apprecaite how seamless it makes managing thousands of clients. Review collected by and hosted on G2.com.

What do you dislike about Front?

Honestly, nothing - I refer Front to all my entrenaural friends when it's applicable. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

We advertise across a number of different channels, and it's really convenient having a platform like Front to manage all the client communications throughout each stage of the funnel. Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Hi! Thank you so much for sharing that Front has been helpful to your tattoo removal company. We really appreciate you sharing Front with your friends :)

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Bryan A.
BA
Customer Service lead
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

It is a great tool for managing the heavy flow of emails giving that my team usually receives 20+ emails per minute Review collected by and hosted on G2.com.

What do you dislike about Front?

There is not much to dislike about it except it is very sensitive to the network conection and it taks a minute to conect back Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Multi tasking with Front is easier than regular email website, following up on issues with the snooze option is very good Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Thanks for the great review, Bryan! We're glad Front is helping your team manage a large amount of emails.

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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I lead a customer success team that uses both email and in-app-chat to communicate with customers of all sizes. We also have a quickly-evolving product, which means that teammates and engineers are often crafting emails together behind the scenes. I love Front comments and the rules that can be used to "Assign" conversations based on various criteria (including Account fields synced from Salesforce!), allowing our entire team to have visibility on important threads without sacrificing on ownership or efficiency. Review collected by and hosted on G2.com.

What do you dislike about Front?

I'd love to see more analytics in Front using synced Salesforce Account or User fields.

I believe we can currently see analytics for conversations that are tagged with various Tags created in Front, but creating Tag feels duplicative as many of these Tags utilize Salesforce fields. Maybe it's already possible and I'm unaware, but I'd love to view analytics by various account fields. :) Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front lets our customer success team respond to customers quickly, learn from one another, and stay organized by avoiding email CCs, BCCs, and forwards. Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Happy to hear you're enjoying Front! Also, you can gather Account analytics by filtering accounts in your analytics tables. I've included some additional info on that for you below. 🙂

https://help.front.com/en/articles/2285#filter_by_account

See how Front improved
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JR
Chief Economist, VP Partner Optimization
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Very easy for team to access all relative items addressing the needs of specific requests from clients on multiple projects or accounts. Review collected by and hosted on G2.com.

What do you dislike about Front?

A bit dificult to bundle projects to into folders for easy access. There is a way, but it is clunky. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front eliminates duplicate work by my team, as a request falls into a shared e-mail box, we are able to see the progress. And, when help is needed, a message can be added to address the specific needs. We can track progress and interact in order to find a solution. Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Thank you so much for your positive feedback! We're thrilled to hear that Front has made it easier for your team to access relevant items and address client needs. It's great to know that Front is helping you streamline communication and manage your workload more effectively. 😊

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JP
Logistics Coordinator
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

What I like most about Front is the organized flow of emails we have from our customers thanks to the classification we can do. Also, it is such a great tool to stay tuned at work. Review collected by and hosted on G2.com.

What do you dislike about Front?

I think I don't have dislikes about Front. All is good so far. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front is helping us to solve issues with our customers and to have a great communication with them. Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Thank you for taking the time to share this feedback, Jesus 😊 We really appreciate it! Thrilled to hear Front's tagging and classification features are helping with your team's organisation! 🙌

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Estelle D.
ED
Opérateur juridique
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI
What do you like best about Front?

The easy and quick use like templates that save time. Review collected by and hosted on G2.com.

What do you dislike about Front?

I find that we lose a bit of time finding emails in the search bar. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front solves the loss of time and practicality of use. Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Hi Estelle, thank you so much for your feedback and comments! We appreciate them as they help us develop and improve our tools for our users! If you need help with search, our support team at support@frontapp.com will be happy to assist you!

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Hugo V.
HV
Assistant juridique
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI
What do you like best about Front?

The ability to Snooze emails and to contact different colleagues in a discussion about an email Review collected by and hosted on G2.com.

What do you dislike about Front?

Nothing, everything is very good, maybe more translation in French? Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Being able to quickly discuss with colleagues about an email or requests for information. Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Hello Hugo, thank you very much for leaving your review! We are really happy to learn that you appreciate the features of Front! We are constantly improving our languages, so we hope to see more translations in the future.

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Emilio B.
EB
Customer Service Coordinator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Front?

I like that I can create a big filter for my email and determine which are most important, to be able to tag emails instead of forwarding is the best option to follow a case Review collected by and hosted on G2.com.

What do you dislike about Front?

The ability to follow your email and cases Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

My inbox it is not full with not importnat emails Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Hello Emilio, thanks so much for your review! We are super happy to hear that you are able to organise and filter your emails more effectly to manage your workload with Front! :)

Helpful?
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Admin Approval Link
Verified User in Accounting
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Internal comments and the shared inboxes Review collected by and hosted on G2.com.

What do you dislike about Front?

Gmail does not reflect the opened emails Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front is helping solve communication barriers. There are so many different ways to use Front to communicate (externally as an email platform with customers and clients, internally with comments and shared inboxes to see what other team members have sent out, internally with Shared Contacts so everyone can see if they need to reach out to someone). Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Thank you so much for your review of Front! :)

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Gie R.
GR
Director of Sales
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Front?

No more forwarding emails and digging through piles of replies to find continuation of conversation.

Multiple teams can now collaborate in solving sales, service, and operational challenges.

Simple UX/UI makes it quick and easy to adopt by new hires.

Great service and support, and just overall one of the better SaaS experiences in the market.

We use it every day and we love it. Review collected by and hosted on G2.com.

What do you dislike about Front?

HubSpot integration could be more advanced. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front allows my remote team to collaborate and solve problems over text more efficiently. We no longer need to refer to emails in Slack / Teams, or forward one email dozen times. Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Thanks, Gie, for the great review and feedback! We really appreciate it! Please share you HubSpot integration wish list with us in our Product Ideas Portal: https://community.front.com/ideas

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