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Front Reviews & Product Details - Page 10

Front Overview

What is Front?

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.

Front Details
Product Website
Languages Supported
English
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Product Description

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.


Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,520 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®
Description

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.


Anna S.
AS
Overview Provided by:

Recent Front Reviews

TL
Tamai L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Very effective and a plus it hooks up to our software used for work"
That it trasfers over to different platforms and the filtering to find and sort things
Maximiliano A.
MA
Maximiliano A.Small-Business (50 or fewer emp.)
4.5 out of 5
"Front is the place where I can share my idead, ask for feedback and se my performance"
I appreciate Front interface for its valuable insights on reply times, handle times, and peak activity periods. It provides detailed information th...
Sergio A.
SA
Sergio A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Greatest app to use!!"
You can find anything with teammates and are able to label all emails and all the rules you can apply and auto-response. Great tools.
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Front Media

Front Demo - Front
Front’s intuitive interface makes normally headache-inducing activities — from onboarding to a busy day’s work — a welcome breeze.
Front Demo - Front
Give your customer service team the gift of effortless collaboration. Loop teammates in with simple @mentions on emails. Share conversation history with ease. Escalate messages in just a click.
Front Demo - Front
Save time with powerful workflow automation that’s simple to set up, maintain, and scale however you need it to.
Front Demo - Front
An omnichannel platform that consolidates messages from all your communication channels – email, SMS, social media, live chat, WhatsApp – all in Front.
Front Demo - Front
Measure performance to uplevel your customer experience while improving efficiency for your business.
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Play Front Video
Play Front Video

Official Interactive Demo

Front demo available

Try an interactive demo created by the software seller (right here on G2).

Official Downloads

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Video Reviews

2,245 Front Reviews

4.7 out of 5
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2,245 Front Reviews
4.7 out of 5
2,245 Front Reviews
4.7 out of 5

Front Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FrontQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Entertainment
UE
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Front?

Inicialmente la primera vez que hice esta encuesta la habia hecho en ingles. Habia dicho que en general, mi experiencia con esta plataforma de correo electrónico fue altamente positiva. Su interfaz fácil de usar, características avanzadas y compromiso con la seguridad y el soporte hicieron que gestionar mis correos electrónicos fuera muy sencillo. Encontré que es una herramienta confiable y eficiente tanto para la comunicación personal como profesional.

Pero debo de añadir que ahora que lolevo mas tiempo con ella me encanta cada dia mas.La uso todos los dias en mi trabajo, y me facilita muchicimo organizar mis asignaciones.

Y ahora añadieron una herramienta que implementa IA para mejorar los mensajes a la preferencia. Y de resumir una conversacion, para asi rendir el tiempo de mejor manera.

Es muy facil de entender su uso, es intuitivo, gestionar las tareas es muy facil.

El soporte al cliente es bueno, siempre te mantienen informado, incluso hay cursos para que puedas entender al maximo las herramientas.

En el proceso de integración de una nueva aplicación de correo electrónico, todo va muy bien. La interfaz es intuitiva y fácil de usar, y las características avanzadas me han facilitado la gestión de mis correos electrónicos. Estoy satisfecha con el rendimiento y la eficiencia de la herramienta, tanto para uso personal como profesional. Review collected by and hosted on G2.com.

What do you dislike about Front?

Ahora que llevo mas tiempo usandola todavia sostengo que los tags deben de ser mas personalizables, como agragar mas colores o una forma mas original de pesonalizarla.

Tambien seria fantastico como poder crear carpetas de lo que asigna, para asi tener las asignaciones de la misma categoria en el mismo lugar.

Aun la herramienta de chat de Whatsapp aun no funciona muy bien, se que es nueva, y tengo mis expectativas puestas en ella. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

La capacidad de distribuir tareas y seguir su progreso es inmensamente beneficiosa, ya que optimiza la colaboración y garantiza una gestión eficiente del flujo de trabajo. Con esta capacidad, puedo delegar responsabilidades a los miembros del equipo, monitorear sus avances y abordar rápidamente cualquier posible obstáculo. Esto no solo fomenta un entorno de trabajo más organizado y responsable, sino que también contribuye a la productividad y el éxito general del equipo. Review collected by and hosted on G2.com.

Response from Patrick V of Front

Hi there, thank you for taking your time to leave helpful feedback for our team! The additions you mentioned are really great and thoughtfully explained for us, and we'll be more than happy to relay this to our Product team!

Justine R.
JR
Senior Account Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I was very partial to outlook for the shortcut cababilities and the overall look and feel of the program. It wasn't an option for us to use with my company but we were recommended Front to use and quickly surpassed my expectations. Being able to create rules and connect other email inboxes in ingenius not to mention the ability to have a chat with your team about the content without exposing the conversation to the sender and without having to forward the message. I absolutely love this program! Review collected by and hosted on G2.com.

What do you dislike about Front?

There are no downsides to Front that I have encountered. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Routing group email boxes Review collected by and hosted on G2.com.

Response from Otto B of Front

Wow! Justine, thank you so much for your kind words. We really appreciate it!

Nicolas T.
NT
legal assistant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

i like the way to communicate with my collegues Review collected by and hosted on G2.com.

What do you dislike about Front?

i dont like the way to research an email in my inbox Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

the communication is better Review collected by and hosted on G2.com.

Response from Patrick V of Front

Thank you for taking time to leave your review, Nicolas! We appreciate you letting us know how Front has been helpful for your team's communication. Definitely feel free to let us know if our Support team can assist with any issues that come up: https://help.front.com/en/contact-us

Adam B.
AB
Apprentice legal associate
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

The most helpful about Front is the tags Review collected by and hosted on G2.com.

What do you dislike about Front?

The conversation is the thing i dislike the most Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

The rapidity of the message between the employee Review collected by and hosted on G2.com.

Response from Otto B of Front

Thanks for the review!

Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Front has been an amazing tool. It allows me to review emails in a new way I didn't think was possible due to the format & structure of the platform. Review collected by and hosted on G2.com.

What do you dislike about Front?

as of right now there is nothing i dont like about the platform Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

I am a fan of the data analysis & the communication amoungst team members. I love the fact that you can anser team messages & tagg team members in an email thread, with out disrupting the email thread. Review collected by and hosted on G2.com.

Sara A.
SA
Ejecutivo de cuenta // Client Success Specialist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

The reporting and analytics features provide valuable insights into customer traffic and behavior as well as team performance allowing for data-driven decision-making and improvement opportunities to be executed regarding customer support enhancement. Front is easy to use and implement for businesses of different sizes and it's a tool that will allow you to have everyday support with your clients allowing you to adapt it to what you want to prioritize. Review collected by and hosted on G2.com.

What do you dislike about Front?

The mobile app doesn't include all the functionalities available in the online version Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It simplifies the collaboration among team members ensuring the inquiries are replied in a timely manner. Review collected by and hosted on G2.com.

Response from Otto B of Front

Thanks for taking the time to leave your review! We're so glad Analytics are helping make your team more effective and efficient! Please feel free to submit any feature requests you may have for Front here: https://front.ideas.aha.io/ideas, even those mobile features :-)

ST
TRACKER
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

The best thing of Front is its practicity and how the system runs so fast Review collected by and hosted on G2.com.

What do you dislike about Front?

I can't complaint about front since in comparisson with other platform for emails I have found front easier, fast and well developed Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

The miscomunication between our business and our customers Review collected by and hosted on G2.com.

Response from Otto B of Front

🙌 We're so happy to hear that you're enjoying Front, Sebastian 😊 Thank you so much for taking the time to share your thoughts!

ET
Domestic Operations/Communcations Agent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

It's very intuitive and user friendly. I especially enjoy the option to snooze and archive through my emails as needed. Review collected by and hosted on G2.com.

What do you dislike about Front?

More cusomization options, and certain Outlook staple details are missed. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

The main problem of keeping the mailboxes cleared and organized is aided by the snooze and archive options the most. Review collected by and hosted on G2.com.

Response from Patrick V of Front

Thanks for your review! We really appreciate your review! It helps us understand the features that have been working great for users. Additionally, please feel free to submit any feature requests your team may have for our Product Ideas Portal here: https://front.ideas.aha.io/ideas. Some of the best additions and improvements to Front have come from users like yourself!

SR
Operations Analyst
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

The ease of sharing emails with my team and being able to have higher visibility Review collected by and hosted on G2.com.

What do you dislike about Front?

Front can be a learning curve for most people understanding archives and snoozing and where to set up out of office. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It is helping communicate with my teammates Review collected by and hosted on G2.com.

Response from Otto B of Front

Hi Stephen! Thanks so much for the honest opinion, and great review.

Verified User in Logistics and Supply Chain
UL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

The most helpful feature of Front is the Tags, because I like organizing my emails and clean it up by archiving it (that means I'm already done with that email/task). With tags, I can easily go through the emails and find what I am looking for and the second I love about Front is how I can just put comment on an email and tagged my colleagues if I have something that I needed to ask, this saves a lot of time and avoiding misunderstandings. Lastly, their customer support is superb! Review collected by and hosted on G2.com.

What do you dislike about Front?

I don't have a dislike but I do have a suggestion. I suggest this a while back, please have an automatic translation button. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front is helping me with email managing and communicating with my colleagues. Review collected by and hosted on G2.com.

Response from Patrick V of Front

Thank you for leaving your review! We appreciate you sharing how helpful Front has been for your team! It helps us understand the features that have been working great for users. Additionally, please feel free to submit any feature requests your team may have for our Product Ideas Portal here: https://front.ideas.aha.io/ideas. Some of the best additions and improvements to Front have come from users like yourself!