Front Reviews & Product Details

I cannot pinpoint anything specific, except to say that Front is continuously improving our day to day. Review collected by and hosted on G2.com.

We still have issues managing emails that come in on the same conversation that sometimes get missed. There is likely a solution to this but I have not found it yet. Review collected by and hosted on G2.com.

Using Front is straightforward, and the interface is simple to navigate. Review collected by and hosted on G2.com.

The notification that someone has lost access is tiresome and gets annoying after a while. Review collected by and hosted on G2.com.

Different inboxes has kept things very seamless Review collected by and hosted on G2.com.

Search can be a bit easier based on email or cell numbers. Review collected by and hosted on G2.com.

I like the font and theme, it's easy to read. The shared contacts. Review collected by and hosted on G2.com.

The new interface made some things more difficult, for example, having the archived inside of a box saying Done, the worst change! Removing the trash button from the top as the archived, acreates more steps while clearing the emails. The button area can be smaller to see the email titles larger and easier to view. Review collected by and hosted on G2.com.

I've been using Front for about two and a half years as part of my company's email tool. I manage emails daily and appreciate the tag feature, which is frequently used and crucial for when a coworker needs to look at an email or take over when I'm unavailable. I find Front solves the problem of cooperative emailing effectively by having a shared inbox, thus facilitating collaboration without the need for forwarding emails or using screenshots. I think being able to separate inboxes to manage different types of messages, like error messages versus personal inboxes, is very useful. I'm also very happy with our company's decision to use Front, finding it more useful than Gmail. I find their support documents very helpful and their updates are leading in the right direction. Whenever I reach out, their support team is quite responsive and directs me to the appropriate help articles. Review collected by and hosted on G2.com.

I think the search function could be greatly improved. I struggle to find emails that I know I've had in the past. It would be really valuable to have an AI-enhanced search feature that supports subject matter searches, allowing me to search by conversation topics rather than specific keywords. Review collected by and hosted on G2.com.

I find Front to be extremely user-friendly, allowing even those without technical expertise to set it up effortlessly. The platform's capability to facilitate efficient and swift communication is invaluable, particularly in a company with 10,000 employees where I can connect with any colleague across different locations instantly. I appreciate being able to get fast responses and resolutions to queries, even fine-tuning my experience with IT assistance within minutes. Front is integrated across our entire team, ensuring seamless interaction without the hassle of searching contact information. I value how Front's effective and efficient design supports my daily workflow, making it an indispensable tool that I use regularly. Front's ease of use and efficiency from my very first day of using it have made it a compelling choice for continuous use, which is why I would undoubtedly choose it again. My positive experience and the platform's ability to meet expectations are so remarkable that I would highly recommend Front to others. Review collected by and hosted on G2.com.

There’s nothing I have an issue with in front. Review collected by and hosted on G2.com.

Front is great because it helps us to focus on our buckets, while still being able to help our colleagues, and easy looking up and following up on conversations and internal notes. Review collected by and hosted on G2.com.

Nothing! Front is great and out whole team loves it. Review collected by and hosted on G2.com.

I like Front's clean interface, which makes it easy to focus on conversations. The shared inbox management and internal comments improve team coordination and prevent duplicate replies. I also appreciate the automation features that help assign, tag, and respond faster, saving time and ensuring consistent, high-quality customer communication. The easy team collaboration is very beneficial for managing shared inboxes and handling customer support emails efficiently. Review collected by and hosted on G2.com.

Some advanced features take time to set up, and pricing can feel high for small teams. More customization options and simpler onboarding would make Front even better. Review collected by and hosted on G2.com.

Front supports great email format for inter office communication with in a email chain. I spend around 5 hours a day using the app. I am able to ask questions to co workers that they can see as well to have a proper response back to clients. I love the ability to set different snoozes to emails to alert back to me in the timely manner i prefer. Having it work with in seamless tandem with the program Monday eases the work load and the repetition Review collected by and hosted on G2.com.

The only down side and its mostly me would be to have a longer time with the send timer before it actually sends the email. Some of the updates aren't to my preference, but I have learned to adapt Review collected by and hosted on G2.com.

I like that Front is already integrated with different apps like Dialpad, ClickUp, Guru, HubSpot, and the calendar. It allows for seamless communication and makes managing transactions easier with both our customers and providers or drivers. The built-in features, like email, are quite useful for communicating effortlessly. The integrations make my job easier and help me deliver great results. Review collected by and hosted on G2.com.

I think sometimes it glitches, so it's not properly syncing with Dialpad. So that makes us need two tools at the same time. Review collected by and hosted on G2.com.