Front Reviews & Product Details

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-glass view of the customer boosts agent productivity by eliminating app switching and ensures responses are fast, accurate, and personalized. Unlike other customer service AI that takes a mistakes-first approach, Front AI starts smart and keeps getting smarter. We learn from every customer conversations in real time and help you scale safely from day one. Front's also easier to use and configure than legacy help desks, giving you unmatched control over your customer experience without relying on third-party consultants or IT resources. Trusted by more than 9,000 businesses including ClickUp, Uber Freight, and Reed & Mackay, Front serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.

Product Website

Seller

Front App

Discussions

Front Community

Languages Supported

English

Overview by

Anna Sims

Pricing

Pricing provided by Front.

Starter

$25.00

1 user/month

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Front AI Agent Performance

Explore real-world performance insights that show how Front's agentic features compare to AI agents with similar capabilities.

Overall

-10 below category avg

Pros

Cons

63% Response Accuracy

View AI Agent Performance Report

Front Media

Product Demo: How to use Front to deliver premium CX with speed

Official Downloads

(2)

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What is Front?

AI Experience Impact Score (AXIS) for evaluating AI-based customer support interactions

Interactive Demo

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Frances S.

Operations Associate

Small-Business (50 or fewer emp.)

12/3/2025

"BEST App I've Used ever"

5/5

What do you like best about Front?

I've been using Front more than 2 years now, and it is by far the best app I used for work! It is easy to navigate, organize the email communications and log the meetings. The features are useful for everyday use at work! Review collected by and hosted on G2.com.

What do you dislike about Front?

There's nothing I don't like about Front because it is easy to use. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front resolved my issue in managing emails because it is easy to organize the emails. I can snooze the emails that I need, I can easily search emails - even the oldest ones - by just typing in a keyword and I can look up all the emails related to it. Front is a lifesaver especially if you receive many emails at work everyday! Review collected by and hosted on G2.com.

Response from Otto B of Front

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Thank you for taking the time to share such a thoughtful review, Frances! 😊 It’s brilliant to hear that Front has been a go-to tool over the past two years 🙌 We’re especially please that Front’s productivity features are making your daily work easier!

Thanks for being a part of the Front community, and all the best 🙂

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

9/22/2023

"Transforming Workflows"

5/5

What do you like best about Front?

More recently, I have started using additional features such as shared tags with colleagues, the AI text improvement tool and the ability to integrate conversation threads with direct links. These have further enhanced collaboration within the team and made it even easier to keep communication structured and efficient. Review collected by and hosted on G2.com.

What do you dislike about Front?

I would reiterate my previous note: the main limitation remains that not all colleagues use Front consistently, which reduces its full potential. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

- Shared Inbox: This feature is invaluable, especially when one of us is out of the office. We stay updated and ensure nothing falls through the cracks.

- Tagging in Conversations: Whenever I'm in doubt or need assistance, I can easily tag a colleague in the conversation. This promotes seamless collaboration.

- Categorizing Conversations: This has made my life so much simpler. I can swiftly locate any conversation, making it easier to track and manage communications.

- Timely Reminders: I no longer miss out on emails or delay responses. Front reminds me precisely when to reply, ensuring I'm always on top of my communications.

- Archiving Feature: This has been a game-changer. With everything archived, my inbox stays decluttered, allowing me to truly focus on my tasks without wasting precious time. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

12/15/2025

"Efficient Email Management and Team Collaboration"

4.5/5

What do you like best about Front?

Consolidates all of my company's customer service emails in one place, easy to tag team members or assign emails to another team member, provides shortcuts to other services, makes templates easy to build and access, groups all responses in one place for simplified management Review collected by and hosted on G2.com.

What do you dislike about Front?

If two or more customers send an email with the same subject line, Front groups these together as a single email (then, if you click Send & Archive—the primary "send" button—all of the emails vanish to your "sent" box, including the ones you haven't yet answered). It's also difficult to determine specifically when you (or your customers) sent emails, as Front only gives you approximately how long ago the emails were sent (e.g., "3 weeks ago" instead of "November 21st"). Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

My team gets 30-60 emails per day from users with various questions about our product, ranging from subscription offerings and site bugs to account questions and troubleshooting. Front makes it easy to build templates to efficiently answer the most common queries, as well as to have various team members responding to the same customer inquiry. The tools provided increase our not only our internal efficiency but our customer satisfaction. Review collected by and hosted on G2.com.

Response from Otto B of Front

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Thank you so much for the thoughtful review and for using Front. We’re glad it helps your team work more efficiently with shared inboxes and templates. In regards to the grouping/threading issues and experiences with "time sent ago" compared to specific timestamps; please feel free reach out to our Support team (support@front.com) and we can look into some grouping issue examples and also provide best practices when users prefer to view specific timestamps for their messages.

Gerald A.

E-Commerece Manager

Small-Business (50 or fewer emp.)

9/16/2025

"Effortless Email Management and Collaboration"

5/5

What do you like best about Front?

This review remains the same as my previous one. I continue to find Front extremely helpful and convenient for managing emails and keeping everything well organized. The setup process was smooth, thanks to the support team and the Front Academy. I really appreciate how it makes collaboration effortless through features like tagging and internal comments, which allow our team to resolve issues quickly and efficiently. Overall, everything has been excellent. Review collected by and hosted on G2.com.

What do you dislike about Front?

None so far — Front has been working excellently for our needs. Review collected by and hosted on G2.com.

Response from Otto B of Front

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Hey Gerald, thanks for the kind review. We're glad you love Front as much as we do! :-)

kellee b.

Customer Experience Manager

Mid-Market (51-1000 emp.)

1/9/2026

"Excellent Tool for Team Management"

4/5

What do you like best about Front?

The overall user friendliness. Very simple to set up, customize, build teams, workflows, and automate. We use Front daily and when there are issues, their customer support is quick to investigate. Review collected by and hosted on G2.com.

What do you dislike about Front?

I dont like that you cant see things that people on your team are subscribed to. You can only see assigned. For further visibility especially on admin privileges, this would make my over all rating increase. Review collected by and hosted on G2.com.

Response from Otto B of Front

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Hi Kellee! 👋

Thank you for taking the time to share your experience. It's great to hear that Front has improved visibility for your team and solved those Gmail communication challenges.

We appreciate your feedback about team subscription visibility and will make sure this gets passed along to our Product team. If you'd like to explore any workarounds in the meantime, we're always happy to help at support@frontapp.com 😊

Thanks again for being a Front user!

Verified User in Biotechnology

Mid-Market (51-1000 emp.)

12/12/2025

"Modern times call for modern solutions"

5/5

What do you like best about Front?

Team visibility and productivity are at an all-time high!

The ability to assign threads from a shared inbox revolutionizes project management.

We have a lot of forums and the detailed search feature allows me to find hidden answers.

Asking for support on email threads is powerful with the internal comment feature. Review collected by and hosted on G2.com.

What do you dislike about Front?

I can't view all tags at once without an extra click.

Annoying and cluttering empty messages populate when anyone accepts a meeting invite. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Problems Front is solving:

Lack of visibility into who’s working on what across the team.

Fragmented ownership of messages and tasks in a shared inbox.

Difficulty locating answers buried across multiple forums and threads.

Limited ways to collaborate on email threads without cluttering external communication.

How that’s benefiting us:

Team visibility and productivity are at an all-time high because everyone can see status and ownership clearly.

The ability to assign threads from a shared inbox has revolutionized project management by creating clear accountability and reducing duplication of work.

The detailed search feature lets us surface hidden answers across our many forums, saving time and preventing reinventing solutions.

Internal comments let us request support and collaborate directly on email threads, keeping external communications clean while speeding up resolution. Review collected by and hosted on G2.com.

Response from Otto B of Front

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Thanks so much for taking the time to share your feedback! It sounds like Front has been helpful for your team, which I'm delighted to hear as we continue to improve the interface.

Amber J.

Customer Service Department Manager

Mid-Market (51-1000 emp.)

4/7/2022

"Front remains the best!"

5/5

What do you like best about Front?

Nothing new. Front is still one of my favorite programs to use. It's easy to work with and look at. I love it! Review collected by and hosted on G2.com.

What do you dislike about Front?

The only thing I wish is that when I look at my Gmail inbox, the emails that I've archived are still there. The deleted emails are deleted in both places, but I would like the archived to match as well. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

7/7/2022

"I love Front and it's my preferred email platform."

5/5

What do you like best about Front?

There's nothing new to note that I like. I still love how organized and clean the platform is. I also love how I can tag people to message them and give people visibility on messages. Review collected by and hosted on G2.com.

What do you dislike about Front?

They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go down sometimes or be slow. Review collected by and hosted on G2.com.

Response from Michael Hughes of Front

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Love to hear that. If you are still experiencing any latency with our app, we'd love to help further. If you haven't already, you can connect with us at support@frontapp.com

Sladjana J.

Carrier Sales Representative

Mid-Market (51-1000 emp.)

3/5/2026

"Convenient, Easy-to-Use Mail Platform That Keeps the Inbox Organized"

5/5

What do you like best about Front?

Front is very convenient and easy to use. It allows you to archive mail to appropriate boxes so the inbox is not flooded. Very easy to maneuver. It is the best mail platform I have used so far. Review collected by and hosted on G2.com.

What do you dislike about Front?

There is nothing I dislike. Everything is great! Review collected by and hosted on G2.com.

Response from Otto B of Front

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Thank you so much for your kind words! We’re thrilled to hear that Front is helping you keep your inbox organized and easy to navigate. Making it simple to archive, find messages quickly, and reduce inbox clutter is exactly what we aim for.

We really appreciate you taking the time to share your experience. And we’re glad Front is working so well for you!

Izabela P.

Small-Business (50 or fewer emp.)

3/16/2026

"Effortless Team and Client Communication with Front"

5/5

What do you like best about Front?

I find Front helpful for team and client communication, making it easier to handle all their orders. It allows us to comment on mails without sending them to clients, which is really convenient. I like the clear view that it offers, and I appreciate the feature that lets emails be moved and merged with others. This makes my mailbox clear and feasible. The initial setup was very easy, which was a nice surprise. Review collected by and hosted on G2.com.

What do you dislike about Front?

Nothing Review collected by and hosted on G2.com.

Response from Otto B of Front

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Thank you for taking the time to leave us a review, Izabela! We’re really glad to hear that Front is helping streamline communication with both your team and clients.

It’s great to know that features like internal comments, conversation merging, and the clear mailbox view are making it easier for you to stay organized while coordinating on orders. Those collaboration tools are something we put a lot of focus on, so it’s always great to hear they’re making a real difference in day-to-day workflows.

We’re also happy to hear that the initial setup was smooth and easy for you. Thanks again for sharing your experience with Front!