Files.com Reviews & Product Details

The interface to create a new SFTP folder and grant user permissions is very easy to use. You also get a number of choices to connect to the files repo, including an very well documented REST API, which make it very easy for partners to integrate. Review collected by and hosted on G2.com.

I haven't found any downsizes. We're saving a lot of costs associated with infrastructure and its O&M. Review collected by and hosted on G2.com.

Files.com has been a game-changer for our company’s photo storage and file management. As a large furniture manufacturer handling a high volume of high-resolution images, it makes everything effortless. The platform is secure, easy to use, and reliable—even when transferring large files. Its automation tools, permission controls, and seamless integrations save us time and keep things organized across teams. Setting up Files.com was a breeze, requiring minimal effort to integrate into our workflow. Onboarding was quick, thanks to the platform's intuitive design. We use it daily to manage and share high-res images, and it’s become an essential part of our process. Files.com ensures we consistently meet our media storage and sharing needs without hassle. Unlike some "big tech" solutions, Files.com prioritizes usability and customer support—making a huge difference. If you're looking for a secure, scalable, and user-friendly cloud storage solution, I highly recommend Files.com. It's been vital in streamlining our media management! Review collected by and hosted on G2.com.

There’s not much to dislike, but I would love to see even faster bulk upload speeds for extremely large files. Review collected by and hosted on G2.com.

As a non-IT user of Files.com, I have found it to be easy and reliable. We primarily use it for automated SFTP file transfers. I have been able to set up automations for pushing and pulling files, with a level of customization that has allowed us to circumvent issues presented by some of our trading partners. I have not needed assistance from customer support, as the functionality that I require was possible without it. One of our IT admins needed customer support regarding getting dedicated IP addresses for whitelisting purposes, and that was resolved within two days. I would strongly recommend Files.com for anyone needing a service for handling their FTP. Review collected by and hosted on G2.com.

While I wouldn't necessarily consider it a strike against Files.com, the greatest barrier I experience is my own ignorance. There are options available that I simply don't understand, or perhaps they aren't applicable to my situation. Within the uses that I do understand, the functionality has been straightforward. It would be extremely difficult to provide this level of functionality with modern, enterprise level, security features. I think Files.com does an excellent job walking the line between accessibility and a high level of functionality. Review collected by and hosted on G2.com.

As a seasoned systems administrator, I've had the pleasure of implementing Files.com at two distinct organizations, and I can say that it has revolutionized the way we manage our file-sharing needs. The flexibility to integrate Files.com with other cloud storage solutions and automate file transfers across our entire organization is nothing short of remarkable.

Initially, our goal was to create a simple web portal for customers to upload files. However, as we dove deeper into the capabilities of Files.com, we discovered a powerhouse of a solution that far exceeded our expectations. The desktop application, CLI/SDK tooling, and integrations available with Files.com have allowed us to deliver unparalleled file-sharing experiences to our users.

One of the most significant advantages of Files.com is its versatility. It seamlessly integrates with various cloud storage solutions, enabling us to create a cohesive file-sharing ecosystem that caters to our unique organizational needs. This flexibility has enabled me to confidently say "Yes, Files.com can do that!" for numerous project requests, impressing stakeholders and meeting their expectations.

What's truly impressive about Files.com is its support team. Their guidance and assistance were always readily available whenever we encountered any challenges or had questions. The extensive documentation provided by the team has been an invaluable resource in ensuring a smooth onboarding process.

As a systems administrator, I can say that Files.com has made my life significantly easier. It's streamlined our file-sharing processes, reduced errors, and increased productivity across our organization. The peace of mind that comes with knowing our files are securely stored and easily accessible is unparalleled. Review collected by and hosted on G2.com.

I wish there was more attention spent on branding and customization. This doesn't really bother me as a systems admin, but the graphics and marketing teams would love to be able to do more with the landing page for the customer facing portal. The branding in my opinion is "fine" but it has room for improvement. Review collected by and hosted on G2.com.

I love the SFTP transfer setup—it’s perfect for automating reports and sending them to clients without too much hassle. The guest access feature is super handy, too, since it lets me securely share files without hassle. It’s great for keeping things efficient and secure. The SFTP feature lets me automate stuff easily, and giving clients quick access through guest links is a lifesaver. Review collected by and hosted on G2.com.

Finding specific files can be a pain without sorting options by name, type, or date. It’d be awesome if they could add some flexibility here. Not having a sorting option slows things down when you’re trying to track down a specific file, so that could definitely be improved. I don't login to Files.com too often, but when I do, I need to find files as quick as possible. Review collected by and hosted on G2.com.

What I like the most is that anytime I need help (from when I first set up my account to a need to make system changes), I can easily set up a time with one of Files.com tech support. They are smart and tenacious and have walked me through a variety of upgrades. Review collected by and hosted on G2.com.

Sometimes their billing is annoying. Every entrepreneur has cash flow issues from time to time. If I get to the end of the month and then owe two months worth, I then have to pay both months before my account switches back on. Review collected by and hosted on G2.com.

I've spent the last seven years utilizing Files.com. Our file-sharing procedures have been greatly expedited by this automated platform for managed file transfers, which also makes data transfers safe and simple.

Our manual effort has decreased due to the extensive automation features and ease of use, which has saved us time and money.

A dependable service that guarantees safe and legal file transfers, ideal for companies with intricate data requirements.

Our operational efficiency has significantly increased because to the platform's capacity to automate and monitor file transfers.

This platform's outstanding performance and security have revolutionized the way we handle and move important company files. Review collected by and hosted on G2.com.

I don't have any issues or dislikes with Files.com. Review collected by and hosted on G2.com.

How easy it is to use. We are able to upload batches of files, generate a share link, and generate a unique password in order for our co-counsel to access files. Additionally, we can easily set the permission levels and other features - such as - having the link to those 'shared files' expire 7 days after we send the link to them. (Which is optional! Sometimes you need that, sometimes you don't want the link to expire.)

Bottom Line: The functionality we receive from Files.com makes it the absolute best choice for us! Review collected by and hosted on G2.com.

We have not had any 'downsides' to using Files.com. Review collected by and hosted on G2.com.

As an admin for my company, I find the admin interface remarkably simple and/or clear we especially like the absolute times feature to see when our users were last active on their accounts. Review collected by and hosted on G2.com.

Missing feature, dark mode for the entire interface not just the shortcuts/hamburger menu, is much more pleasant for your eyes, and gives the interface a sophisticated and modern feel, in line with edge browser and many other apps and OS's these days. Review collected by and hosted on G2.com.

One of the best things about Files.com is the continous improvement and adding of new userful features. A recent feature that has been added is the ability to switch between Production, Development, and Test test environments from an icon link at the top of the page--a simple, but very useful improvment.

As we build integrations, to other systems, we have not a had a limitation on the files.com side. Every time we have been able to do exactly what we've needed... all the protocols were available. Automations made managing the files easy. Overall easy to use, available, well supported when issues arise. Review collected by and hosted on G2.com.

At this point, I cannot think of any downside to using Files.com. The platform has provided everything we need. Review collected by and hosted on G2.com.