ExtensisHR Pros and Cons

ExtensisHR is our second PEO in my tenure at RIBUS, and while they are different from the last, they have been incredibly helpful and responsive. We are a small business and do not have an internal HR team, so it's really wonderful to know that we have a resource in Extensis that can keep us up-to-date and provide advice and guidance on important HR topics. I feel like not a week goes by that we aren't communicating with Extensis on one topic or another. Review collected by and hosted on G2.com.

This is less about Extensis and more about our former PEO, where they were more hands-on and able to act on our company's behalf versus provide guidance. This was frustrating at first since it was not what we were used to, but it is allowing us to LEARN versus DIRECT and I find it incredibly valuable. Review collected by and hosted on G2.com.

As a hiring manager, it is tedious and time consuming to review thousands of resumes that are submitted based on one job posting. ExtensisHR takes the burden of this review off of our plate and has provided screened, applicable candidates to us for next steps. ExtensisHR helped to review resumes based on a job description, narrow down the applicant pool, screen the candidates based on salary, and provide recommendations for ways in which to attract qualified candidates. It has saved hours of this grueling process, allowing us to focus on other tasks at hand. Review collected by and hosted on G2.com.

It is often difficult to fully explain a job description based on the job title. At times, candidates have been passed on to us, that in theory, should fit the bill due to the job title, however, their experience did not align and/or their salary expectations were higher than our budget. With this though, the time savings of having ExtensisHR handle this process for us, far outweighs the number of candidates that were not qualified. Review collected by and hosted on G2.com.

Extensis benefits plans were significantly better and cheaper than what we had with a previous PEO in most cases. We liked the many benefits they offered including things like pet insurance. They also have recruiting help should we need it though I have not yet used that service. The implementation process was relatively painless and the team was helpful in ensuring we had the support needed. They were very responsive and knowledgeable.The customer service team was quick to answer questions. Review collected by and hosted on G2.com.

At this point, there's not much to dislike about Extensis. A couple nitpicky things:the sales team at the beginning of the process didn't always have the right answers to my questions. An SOP to reference on how to do payroll would be helpful. Review collected by and hosted on G2.com.

As a small employer, ExtensisHR allows us to have the systems, benefits, and policies in place to run our human resources and payroll functions smoothly and effectively.

These days, its hard to have anybody on payroll without have a fully vetted employee handbook to protect you and the company. At another company, my HR team and I spent hours upon hours fine tuning a handbook that also needed a legal review. The process here was so much more convient and you have experts to assist you in completing it.

Our HR manager, Cara, is amazing. Always helpful and friendly. And if she doesn't know for certain, she has a team of subject matter experts ready to help.

Erika is my lifeline when it comes to payroll. We run semi-monthly and it seems like at least once a month, we have a curveball to deal with; sometimes of my own making! Erika knows just what to do and gets back to with the solution before you know it.

As a small employer, both workers compensation and health and welfare benefits can be a real challenge. Both are easy to administer and the offering for health plans, dental, vision, and ADD/life insurance give us the ability to compete with larger organizations. Plus they have numerous supplemental benefits like pet insurance, legal assistance, supplemental life, AFLAC, etc.

ExtensisHR is a complete solution for your business. Review collected by and hosted on G2.com.

ExtensisHR does its best to understand your business needs and services that are required, but some details can fall through the gap. Just be careful to review things as you get setup or add new functionality. Review collected by and hosted on G2.com.

At this point, the only real positive we have experienced is the affordable benefits costs. Review collected by and hosted on G2.com.

The software is horrendous. We are going into month 3 and our implementation is not complete, there are still pieces of the software that are not built out. Our implementation team's quality of work is basically nonexistent. We have spent nearly as much time fixing the mistakes of the implementation team as we have actually using the software. It's impossible to integrate other softwares with ExtensisHR, our dev team has been attempted to integrate the software we provide with the platform with no luck. I use this software every single day and am still findind out more features that it is lacking. It's an incredibly manual software and frustrating to you. It takes an average of 10 clicks to get to view anything you are looking for and every time I ask for advice or assistance from our implementation team, they just tell me to use the search bar instead. Speaking of help from the implementation team, training on the software has been nonexistent. Every time we ask for assistance on how to do a simple task, they send us a "How To Guide". If someone had taken a couple of hours to truly train us on how to use the software, we wouldn't still be asking for "How To Guides" 3 months into using the software. ExtensisHR limits the admin's ability to view or update employee information but at the same time, when someone from the company emails their support, the support team asks for their SSN over email in their first response - I don't think I need to point out how inappropriate that is to verify over email. We signed a year contract but I am already counting down the days for when our contract is up and we can switch to a software that actually works. Review collected by and hosted on G2.com.

I love that every time I call I get to speak with a person, they are always there to help, even if they do not have the answer I can rest asure they will call me back with an answer in a reasobale time. This treatment extend in all their services, from payroll, recruitment, HR, and benefits. Review collected by and hosted on G2.com.

There have been some features that were not fully fuctional like LOA cloud. However, that was because it was a completly new awesome feature they were installing and needed some time for it to be fully functional. But now we have a fully funcional easy to use Leave management tool so I guess it is not so bad. Review collected by and hosted on G2.com.

The customer service we've received has been excellent. From our Payroll Rep to our HR Rep, everyone has always been responsive and supportive. I have also received feedback from our employees that reaching out to the Employee Solutions Center has always been a positive experience. Review collected by and hosted on G2.com.

There is nothing major that I dislike about ExtensisHR. I do wish that the payroll system were more adaptable to what we need rather than the other way around. But, this is so minor and does not negatively effect my ability to do my job. Review collected by and hosted on G2.com.

Extensis provides a full suite of HR tools. The PEO model allows me to bring on employees anywhere. But there are a lot of companies who do that. What sets Exensis apart is their employees who will go above and beyond should a problem or a new situation arise. Review collected by and hosted on G2.com.

The reports are hard to navigate but they will work with you to create custom reports to meet your exact needs. Review collected by and hosted on G2.com.

On boarding with Extensis went quite smooth. What I like most about them is it is very easy to talk to a real person. The dashboard is easy to use. The Payroll service is excellent to deal with. We have one person assigned to us and he is extremely accessable and responsive. Review collected by and hosted on G2.com.

The reporting side of the program could be more user accessable but for a small company it works quite well for us. Review collected by and hosted on G2.com.

Extensis is quick to respond and always provides helpful responses. We transitioned to Extensis almost 2 years ago, and the transition was seamless during implementation. During the two years with them, we continue having positive experiences. Employees speak on how the website is easy to use, and we have access to all features that help reporting internally a quick and easy process. Review collected by and hosted on G2.com.

All positive so far, I can't think of anywhere we have run into issues with Extensis. Review collected by and hosted on G2.com.