42 ExtensisHR Reviews
Overall Review Sentiment for ExtensisHR
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Friendly service received from all department staff! They listen to our needs and are always quick to offer suggestions and information to help us make informed decisions. The additional information resources available to us is extensive and extremely helpful. Review collected by and hosted on G2.com.
The LOA Cloud doesn't log or track non-FMLA leaves of absence, so we have to track them ourselves outside of HRCloud. That kind of disconnect could lead to confusion. Review collected by and hosted on G2.com.
The most valuable aspect of my relationship with ExtensisHR has been our partnership with our HR Manager, Tracey Owens. Their HR team is always available for support requests and is invaluable when it comes to navigating complicated HR issues. Review collected by and hosted on G2.com.
The Prism/HRCloud system that ExtensisHR uses has some limitations in functionality and lacks the integrations we would be most interested in. Review collected by and hosted on G2.com.
Process for the PEO's are pretty much the same, but Extensis stands out for their ability to resolve issues quickly and expediently. I can ALWAYS get someone on the line that either helps me or finds someone who can. Review collected by and hosted on G2.com.
I have not found anything that I dislike Review collected by and hosted on G2.com.
The staff at ExtensisHR is very patient and easy to work with. The implementation process has been easy and efficient. All the ExtensisHR employees that we have worked with provide excellent customer service. Review collected by and hosted on G2.com.
We have not been with ExtensisHR long enough to find anything negative. Although many of our employees find the employee portal challenging to get used to. Review collected by and hosted on G2.com.
The support we got throughout our setup and transition period was great. Both our primariy HR contact and payroll transition resource were excellent. They made sure we knew what was to come and what was needed to get things to the next phase. Review collected by and hosted on G2.com.
The admin interface is not tremendously intuititve. Once we got used to using it daily, it made more sense, but up front it was a little confusing. Review collected by and hosted on G2.com.
I appreciate my dedicated contacts - most notably for payroll, but access to our HR contact has been helpful. Review collected by and hosted on G2.com.
The offerings are robust but we don't take advantage of all of them. We are paying for much more than we use. Review collected by and hosted on G2.com.
They take care of my HR needs from onboarding to day to day activity to final exit of the employees. They are always available to take my call and my direct reps are excellent. The team keeps track of all new regulations and help me navigate as needed. Since we operate in numerous states, this is a big help. I highly recommend Extensis as an end to end HR solution. Review collected by and hosted on G2.com.
The user experience technology is a lttle dated and some of the reports are difficult to find. Having said that, I have always been able to find the reports or the different sets of documents I need, just a little difficult to find. Review collected by and hosted on G2.com.
that my account manager meets with me every other week to go over any HR issues to help ensure that I am handling them properly. Review collected by and hosted on G2.com.
I don't have anything at this time. It has all bee good. Review collected by and hosted on G2.com.
They have friendly and helpful staff that are always there to answer questions and support you. Review collected by and hosted on G2.com.
If any, it would be sometimes they don't get back to you right away. Review collected by and hosted on G2.com.
I became aquanted with Extensis during February of 2019. At that time I was working for a different organization and I stepped in as Head of Finance and HR. My first task was to implement a Handbook for the organization with the help and guidance of Extensis. The service was impeccable. The HR rep walked me through every part of the handbook and provided thorough advice and recommendations. I was impressed to say the least, so when I started my current position I did not hesitate to reach out to Extensis and switch over from Paychex in no time. What I appreciate about Extensis is their white glove service, consistency and they really make you feel like you are working with a small organization that really cares about you as their client.
During integration they walked us and held our hand through every step of the way. Assuring us that every piece of information was transfered over into their system correctly. We did our switch in the middle of the year so it was a bit messy when it came to payroll frequencies and such, but again Extensis provided unconditional support, guidance and assistance.
Since becoming an Extensis customer we have had a dedicated HR and Payroll rep who know and understand our organization, our needs and the way that we do business. This has been a tremendous transformation for us from our previous payroll provider. Having a dedicated person on the other end, who knows our strugles and does not have to be told twice what to do is such a relief!
Aside from white glove service, Extensis also has a large number of other features that every organization can tap into. From PTO tracking, time management, training courses, recruitment, salary benchmarking, contract preparation, there are a lot of different options that can fit various business needs.
We couldn't be more happy AND proud to be an Extensis customer! Review collected by and hosted on G2.com.
The only thing that I always complain about when it comes to Extensis is the PTO system. I trully feel like it can be simplified and streamlined. Review collected by and hosted on G2.com.
