Experience.com Reviews & Product Details

I had the pleasure of working with Nathan Campbell, and I can't recommend him highly enough. Nathan's patience is truly commendable—no matter how many questions or concerns I had, he always took the time to listen and provide thoughtful responses. His helpfulness stands out, consistently going above and beyond to ensure that everything was clearly understood and that all issues were resolved.

What really sets Nathan apart is his deep knowledge in his field. He has a remarkable ability to explain complex concepts in a way that's easy to understand, which made the entire experience not only smooth but also educational. Nathan's expertise, combined with his approachable and supportive nature, makes him an invaluable resource.

If you're looking for someone who is not only skilled but also dedicated to providing exceptional support, Nathan Campbell is the person to turn to. Thank you, Nathan, for your outstanding service! Review collected by and hosted on G2.com.

Not being able to use videos for Reply to Reviews Review collected by and hosted on G2.com.

The web site is easy to use. The Pro version has some great features that helps with SEO. Being able to share experience.com reviews on Google, LinkedIn and other platforms is really beneficial. Our team at Guild Mortgage was easily able to integrate Experience.com with our survey system. Review requests are sent automatically once a loan closes. There is a system in place to resend the request if the receiver does not submit a review after the first request. Review collected by and hosted on G2.com.

I would like to see an email notifying me when a review request is sent out and to who the request was sent to so I could follow up more efficiently. Review collected by and hosted on G2.com.

I love that it automatically asks for the review from the client and agents involved without us having to do it on our own so we never forget. I also love the fact that it links to all social media. Most important and what helps me most is that there are very thoughtful AI responses to the reviews. Review collected by and hosted on G2.com.

I can't really think of any downfalls. Maybe if there is a party we don't want the reviews to be sent to, but I'm sure there is a way we can stop that if we don't want it to happen. Review collected by and hosted on G2.com.

My company have worked with Experience.com for several years now. The automatic nature of review requests and notifications when new reviews are received make Experience.com a no brainer. I can't wait to read the reviews. It is a great marketing tool to utilize via the automated post to social option, and other ways my Marketing team uses the top rankings data. The integration of AI with up to 5 choices has been very useful, even if i choose to personalize to some degree. I like that Experience.com suggests the client also shares a Google review. Review collected by and hosted on G2.com.

I'm not so sure there is a down side. Just getting acclimated to how it works and learning best practices, when we have so many different tools to learn and keep up to date on changes as they occur. Continued/increased efforts by Experience.com to promote more consumers and industry related professionals looking for and relying on Experience.com as one of the primary go-to's for loan originator ratings/reviews. Review collected by and hosted on G2.com.

I love that it shows me where I need to be stronger with online presence and all the additional areas were I am listed but wasn't aware. It is also great that I can be compared against my peers and since we are all competitive, I watch almost daily to see where they are. Review collected by and hosted on G2.com.

It's a huge challenge to get realtors to want to pay for another "thing". I haven't been able to get any realtor to pay for the pro subscription as they have so many other sources out there that they use. I agree that this helps compartmentalize all of those other things but getting a realtor pay for nearly anything new is a challenge. Making it free for them for a year might help but then they need to use it to see the true benefits it brings. Review collected by and hosted on G2.com.

I love how the survey goes out to all the parties. I have more reviews from realtors in the last few years using Experience.com than I have my whole 18yr career. I also love how it automatically posts to other social media sites, that is the best benefit of all. Review collected by and hosted on G2.com.

My least favorite thing is it auto disconnects from my linked in profile. It is not easy to relink the profile, I have to log into linked in & get a new link each time. That part is a hassle. Review collected by and hosted on G2.com.

The feature I use most with Experience.com is responding to the reviews I receive. The system prompts me when I get a review, and then when I need to respond to one. It keeps everything organized and easily accessible. Review collected by and hosted on G2.com.

I have tried many times to link my experience.com account to my social media. It says that it is linked on my experience.com profile, but my reviews don't show up on all the platforms I would like them to. Review collected by and hosted on G2.com.

The pro version automatically sends a survey to my buyers as well as the realtors involved in the transaction. The AI generation option is a great option to replying to surveys. Their website is easy to use and customer service are awesome! The app allows me to integrate my platforms for sharing the reviews. Review collected by and hosted on G2.com.

I havent had anything I dislike as of yet. Review collected by and hosted on G2.com.

I love the ability to connect all of my online review platforms to one location and have the ratings pull directly to Experience.com. The Experience.com platform is very easy to use and has several ways to boost my reviews rating and publicity within Google ranking. I use it to acquire new ratings from my clients weekly. It's also very user friendly, easy to navigate and getting started was effortless. Review collected by and hosted on G2.com.

I wish there was a way to send a review request and once client completes the review it attaches the review to my other review platforms as well. Review collected by and hosted on G2.com.

They are becoming a complete and robust solution for our company and loan officers to win online. They handle our branch and practitioner listings, they make it easy to automate social sharing, and have a intuitive system that our loan officers can use with little training. They handled our implementation well as we moved from a previous narrow solution to their robust platform. We have been supported very well by our customer success manager. She has been responsive, an advocate for us, and provided ideas for us to use the system in creative ways. We are already leading our peer groups in less than one year and we have not even implemented all of the possible solutions yet. Review collected by and hosted on G2.com.

Some of the developments for new solutions or upgrades seem to take a while. This can be frustrating when you are using their solutions they way they intend, but a bug or issue is found and not quickly resoloved. A recent example is in the Web Analytics feature. For most of our loan officers, it is calculating a "fast" load time for their web page, but other loan officers with the same type of page says, "slow". This is affecting their numeric scoring that represents their online visibility by 50+ which is a big margin. With that stated, they are listening and reviewing the issue but no ETA is available. Review collected by and hosted on G2.com.