Experience.com Reviews & Product Details

Working with Lauren Cunningham at Experience.com has been an absolute pleasure. As a loan officer, having a strong online presence and a streamlined review platform is critical, and Lauren has been instrumental in getting me up and running smoothly.

She is an excellent communicator, always providing clear guidance, insightful recommendations, and practical troubleshooting tips to ensure I’m maximizing the platform’s potential. From setup to strategy, she has gone above and beyond to help me leverage Experience.com to grow my business and strengthen client connections.

If you're looking for someone who is not only knowledgeable but also genuinely invested in your success, Lauren is the person to have in your corner. She’s a true superstar Review collected by and hosted on G2.com.

Publishing images into Experience.com is cumbersome and frustrating. It's better to post directly to other review sites than through Experience.com Review collected by and hosted on G2.com.

I had the pleasure of working with Nathan Campbell, and I can't recommend him highly enough. Nathan's patience is truly commendable—no matter how many questions or concerns I had, he always took the time to listen and provide thoughtful responses. His helpfulness stands out, consistently going above and beyond to ensure that everything was clearly understood and that all issues were resolved.

What really sets Nathan apart is his deep knowledge in his field. He has a remarkable ability to explain complex concepts in a way that's easy to understand, which made the entire experience not only smooth but also educational. Nathan's expertise, combined with his approachable and supportive nature, makes him an invaluable resource.

If you're looking for someone who is not only skilled but also dedicated to providing exceptional support, Nathan Campbell is the person to turn to. Thank you, Nathan, for your outstanding service! Review collected by and hosted on G2.com.

Not being able to use videos for Reply to Reviews Review collected by and hosted on G2.com.

The web site is easy to use. The Pro version has some great features that helps with SEO. Being able to share experience.com reviews on Google, LinkedIn and other platforms is really beneficial. Our team at Guild Mortgage was easily able to integrate Experience.com with our survey system. Review requests are sent automatically once a loan closes. There is a system in place to resend the request if the receiver does not submit a review after the first request. Review collected by and hosted on G2.com.

I would like to see an email notifying me when a review request is sent out and to who the request was sent to so I could follow up more efficiently. Review collected by and hosted on G2.com.

My clients love to give feedback on their experiences and this helps other potential clients to see the level of service we provide. The system is easy to use and I find almost all of my clients respond to the link. The system also allows us to respond and thank them for their trust and consideration when looking for our services. It is a great tool and a great way to show you provide outstanding services. I appreciate the way you can integrate this with other review systems and it posts automatically for us. Review collected by and hosted on G2.com.

If someone is just a negative person and they write a really negative review - we are not really able to contest what they say. This has only happened a couple times, but sometimes, when a person does this they are not necessarily speaking the truth. Review collected by and hosted on G2.com.

I appreciate the automation and follow up for reviews. I like to ask in person for a review and let them know it's coming, but because Experience.com doesn't just stop after one non-response email, my completed reviews have increased with their systematic approach. Review collected by and hosted on G2.com.

Since my company doesn't prefer gmail.com usage, it's sometimes hard to link my accounts and follow them at work. I have to see gmail.com alerts on my phone only. Review collected by and hosted on G2.com.

I love that it automatically asks for the review from the client and agents involved without us having to do it on our own so we never forget. I also love the fact that it links to all social media. Most important and what helps me most is that there are very thoughtful AI responses to the reviews. Review collected by and hosted on G2.com.

I can't really think of any downfalls. Maybe if there is a party we don't want the reviews to be sent to, but I'm sure there is a way we can stop that if we don't want it to happen. Review collected by and hosted on G2.com.

My company have worked with Experience.com for several years now. The automatic nature of review requests and notifications when new reviews are received make Experience.com a no brainer. I can't wait to read the reviews. It is a great marketing tool to utilize via the automated post to social option, and other ways my Marketing team uses the top rankings data. The integration of AI with up to 5 choices has been very useful, even if i choose to personalize to some degree. I like that Experience.com suggests the client also shares a Google review. Review collected by and hosted on G2.com.

I'm not so sure there is a down side. Just getting acclimated to how it works and learning best practices, when we have so many different tools to learn and keep up to date on changes as they occur. Continued/increased efforts by Experience.com to promote more consumers and industry related professionals looking for and relying on Experience.com as one of the primary go-to's for loan originator ratings/reviews. Review collected by and hosted on G2.com.

The automated process of sending out and following up to collect unbiased client reviews on every transaction. Review collected by and hosted on G2.com.

It would be nice if the reviews could cross-post to other review platforms instead of just logging reviews left elsewhere, but understand this would be a challenge. I also wish it could take the content from each review, and load it into a pre-determined template that we could setup to auto-post to socials, instead of just the plain-text version that it posts currently. Review collected by and hosted on G2.com.

I love that it shows me where I need to be stronger with online presence and all the additional areas were I am listed but wasn't aware. It is also great that I can be compared against my peers and since we are all competitive, I watch almost daily to see where they are. Review collected by and hosted on G2.com.

It's a huge challenge to get realtors to want to pay for another "thing". I haven't been able to get any realtor to pay for the pro subscription as they have so many other sources out there that they use. I agree that this helps compartmentalize all of those other things but getting a realtor pay for nearly anything new is a challenge. Making it free for them for a year might help but then they need to use it to see the true benefits it brings. Review collected by and hosted on G2.com.

I love how the survey goes out to all the parties. I have more reviews from realtors in the last few years using Experience.com than I have my whole 18yr career. I also love how it automatically posts to other social media sites, that is the best benefit of all. Review collected by and hosted on G2.com.

My least favorite thing is it auto disconnects from my linked in profile. It is not easy to relink the profile, I have to log into linked in & get a new link each time. That part is a hassle. Review collected by and hosted on G2.com.