The help modules and guided learning tools are very helpful. There are a lot of resources available to get assistance with issues, including WWUG and your account manager. Review collected by and hosted on G2.com.
Sometimes, the fixes are slow to be implemented and we have to do a customization by our inside IT team. This then bogs down the system after the fix has been implemented and released to all users. Review collected by and hosted on G2.com.
Video Reviews
Great product, mid to upper tier support are amazing, first tier support not so much
157 out of 158 Total Reviews for Epicor Prophet 21
Overall Review Sentiment for Epicor Prophet 21
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We like that we own the data and the ability to integrate into other systems. It was easy to tell from day one that Prophet21 was engineered for distribution. Review collected by and hosted on G2.com.
There's not a lot to dislike. If I had to pick something, it would be the lack of ability to automatically round prices to the nearest penny. Review collected by and hosted on G2.com.
The scale of business required for distribution is well-suited for Prophet 21. We have over 100,000 sku's with thousands of customers and custom pricing and purchasing libraries. The features and focuses of P21 make it a natural and helpful tool for servicing this market. Review collected by and hosted on G2.com.
Since migrating to the cloud, our performance and responsiveness is much slower. Scheduler processes like Mass Updates (etc...) effect day-to-day operations such as packing list printing, shipping validation, order entry, etc... due to a shared pool of resources that we are taxing with our larger operations.
We can avoid this by scheduling these updates for after-hours, however we run into limitations, errors that need corrected, and other factors that end up delaying processes that used to run concurrently. It has both sped up and slowed our business. Review collected by and hosted on G2.com.
I like that it is SQL based and the data is easy to access. Review collected by and hosted on G2.com.
Cloud is a challenge as we've lost a lot of control over our own data. Our company requested an extremely aggressive implementation schedule that Epicor was not willing to agree to. Based on this, we completed the integration on our own with little assistance from Epicor. We moved a new division to P21 Cloud within less than 6 months and then migrated an existing on-prem P21 instance to that Cloud system 4 months later. If you have an aggressive timeline, you need to be willing to bring in consultants that will assist and/or have an internal staff capable of performing the task on their own. Review collected by and hosted on G2.com.
SQL allows you to do alot with the data and allows vendors to easily integrate with P21 and get data, or simply update the database. Review collected by and hosted on G2.com.
Support is very very lack of knowledge, sometimes i get copied on the emails that support in Bensalem sends to Support in India, and then the ticket would sit in a Loop of nothing for a few days. I usually have to ask for an update to even get a response from the Epicor Team. Review collected by and hosted on G2.com.
Inventory Management Module is better compared to others. Review collected by and hosted on G2.com.
Order management is slow and requires a lot improvement. UI is not at all user friendly. Review collected by and hosted on G2.com.
An enterprise resource planing software esigned for fulfulling distributors and wholesalers needs. It helps us managing various aspects of business operations, including inventory, order processing, finance and customer relationship management. Its user friendly interphase and scalability also stand out in adapting to diverse business requirements. Review collected by and hosted on G2.com.
It fullfils requirments however it's downsides include a steeper learning for new users and also have potential customization challenges. Some of my team members reports occasional performance issues with larger data sets other then this, ongoing support and updates are crucial for optimal funcationality. Overall, epicor prophet is a powerfull ERP solution but careful consideration of specific business requirement is recomended. Review collected by and hosted on G2.com.
If something doesn't work to your specifics, you have the flexiblity to change it and make it your own. A million features and growing. Review collected by and hosted on G2.com.
Support's favorit line is Update to the latest to fix what ever issue you may have Review collected by and hosted on G2.com.
The ability to innovate and improve on speed and key features over a short period of time. Review collected by and hosted on G2.com.
The performance could be better at times. When under distress it seems to become very glitchy and laggy. Review collected by and hosted on G2.com.
Prophet is extremely customizable and designed to guide the new user into best practices that pay off over time. Review collected by and hosted on G2.com.
With capability comes complexity and the vast capabilities of P21 make it a very daunting experience for the novice., Review collected by and hosted on G2.com.
Good ERP, handles accounting, operations, sales and all other functions of the organization well Review collected by and hosted on G2.com.
if the product is not out of box it is difficult to work with P21 to find a solution. CAM's within epicor are not knowledgeable about product which creates a roadblock in our business growth Review collected by and hosted on G2.com.
