# Epicor Prophet 21 Reviews **Vendor:** Epicor **Category:** [Distribution ERP Software](https://www.g2.com/categories/distribution-erp) **Average Rating:** 4.0/5.0 **Total Reviews:** 206 ## About Epicor Prophet 21 For 50 years, Epicor has developed purpose-built solutions for distributors. Our unmatched industry expertise about the unique processes and requirements of distributors are reflected in our solutions, and we partner with customers to develop flexible solutions that meet their current and future needs to support their ongoing growth. With over 250,000 cloud users and a 90% retention rate, our innovative and award-winning solutions are used by leading global distributors who trust Epicor to run their business on a turnkey, integrated platform that streamlines their operations, delivers a seamless integration experience with their customers and suppliers, and drives real growth and profitability. Epicor Prophet 21 is the leading industry productivity solution designed for the unique needs of distributors. Prophet 21 provides the capabilities that distributors need to procure, assemble, ship and deliver the goods their customers want – quickly, efficiently and accurately. Essential supply chain processes are built into Prophet 21 to enable distributors of all sizes to increase sales, improve margins, and increase productivity. Prophet 21 integrates seamlessly with additional distribution systems and modules to deliver a turnkey solution that provides complete visibility into a distributor’s supply chain. Prophet 21 software enables the most critical business functions to work more efficiently, including: • Customer Relationship Management—CRM tools enable distributors to access information quickly and efficiently to streamline day-to-day processes while improving customer service. • Order Management—whether orders are manually entered, remotely via a mobile device or laptop, or online by a customer, information goes directly into Prophet 21 for fast order processing. • eCommerce—with Epicor Commerce a cloud-based eCommerce solution—distributors can increase sales, reach new customers, and shorten sales cycles for all their products and services. • Inventory Management—multiple dynamic inventory replenishment methods give the flexibility to lower carrying costs, minimize excess or obsolete inventory, improve cash flow, and increase customer service levels. • Purchasing—regardless of the number of warehouses, Prophet 21 distribution software centralizes the purchasing process to optimize buying power and inventory levels. • Warehouse Management System—WMS brings a new level of accuracy to all warehouse processes, including receiving, cross-docking, put-away, adjustments, picking, cycle counting, and inventory operations. • Financials—the Prophet 21 real-time general ledger provides up-to-the-minute financial statements, which provides a detailed picture of the company’s financial situation, and make knowledgeable business decisions—allowing distributors to be proactive instead of reactive. • Service and Maintenance—integrated Service and Maintenance helps keep track of service orders, service contracts, preventative maintenance schedules, warranties, and more, while monitoring service technicians’ schedules and open service orders. • Business Intelligence—Prophet 21 solution enables stronger, fact-based decisions with built-in standard reports, “as of” reporting, and analytics tools, while Epicor Data Analytics (EDA) provides interactive dashboards and analysis of data to quickly see important information about business performance. ## Epicor Prophet 21 Pros & Cons **What users like:** - Users appreciate the **ease of use** of Epicor Prophet 21, finding its interface and help prompts very user-friendly. (11 reviews) - Users value the **exceptional inventory management** capabilities of Epicor Prophet 21, enhancing efficiency across their distribution business. (6 reviews) - Users value the **seamless system integration** of Prophet 21, enhancing operations across distribution, service, and manufacturing. (6 reviews) - Users praise the **exceptional inventory management** features of Epicor Prophet 21, appreciating its speed and intuitiveness. (5 reviews) - Users value the **responsive customer support** of Epicor Prophet 21, enhancing their experience across all business functions. (4 reviews) - Users value the **customization options** in Epicor Prophet 21, tailoring the platform to fit diverse business needs effectively. (4 reviews) - Helpful (4 reviews) - Integrations (4 reviews) - Users appreciate the **user-friendly interface** of Epicor Prophet 21, which simplifies operations and enhances user training. (4 reviews) - Users value the **extensive customization** capabilities of Epicor Prophet 21, facilitating tailored reports and functionality for diverse needs. (3 reviews) **What users dislike:** - Users express frustration over the **expensive costs** associated with Epicor Prophet 21, noting hidden fees and high module prices. (6 reviews) - Users find **difficult customization** in Epicor Prophet 21 hampers feature adaptation and prolongs implementation timelines. (5 reviews) - Users feel the **missing features** in Epicor Prophet 21 hinder productivity and limit access to essential tools. (4 reviews) - Users face **customization issues** with P21, requiring extensive modifications that complicate implementation of new features. (3 reviews) - Users find **limited customization options** in Epicor Prophet 21, complicating the implementation of needed features and reports. (3 reviews) - User Unfriendliness (3 reviews) - Difficult Navigation (2 reviews) - Feature Overload (2 reviews) - Learning Curve (2 reviews) - Learning Difficulty (2 reviews) ## Epicor Prophet 21 Reviews ### 1. Highly Customizable, Tricky Troubleshooting **Rating:** 3.5/5.0 stars **Reviewed by:** Mathieu L. | Affiliated property & casualty insurance agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Epicor Prophet 21?** I use Epicor Prophet 21 mainly for distribution, service, maintenance through the service order, and rental. What I really like about it is how it centralizes everything, making it easier to keep track of things. It centralizes all our workflows from acquiring an asset to financing, dealing with the customer, and managing the distribution parts, including freight. This control over the full workflow of our inventory in a centralized manner is a huge benefit. I also appreciate the ability to customize Epicor Prophet 21; it comes with all necessary features already included in the package, but its flexibility allows us to meet the specific demands of different clients by tailoring it to our needs. **What do you dislike about Epicor Prophet 21?** One of the hardest parts about Epicor Prophet 21 as an analyst or a developer is the troubleshooting part. Even though it's possible to customize and go quite deep, it can get hard to troubleshoot. There's a lot of places, like the business rules, that can be applied in different ways, fields, and windows. It gets hard sometimes to just track when there's an issue, like if a field is being changed by a business rule triggered by another change. So, it can get tricky to track back what's causing the issue. As far as the audit, logs, and everything else, it can be hard to get all that. Also, I've heard that the initial setup was tricky, especially the transfer to the web client. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Epicor Prophet 21 centralizes everything, allowing us to streamline and control the entire workflow of our inventory, from acquiring an asset to distribution, in a centralized manner. ### 2. Reliable software for Distribution & inventory management **Rating:** 4.5/5.0 stars **Reviewed by:** Yash S. | Quality Assurance Officer, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Epicor Prophet 21?** With recent update prophet 21 is became much faster and more better to use. I felt its impressive in speed and performance. It has enhanced inventory control capabilities and improved reporting functionalities. Order processing and accounting is become more organised and user interface is more user friendly when using in daily tasks. Its integration with other business applications makes it convenient option and it streamlines the process. The software is very adaptable to the requirements of our business operation **What do you dislike about Epicor Prophet 21?** This software satisfies our business operation well and new version of prophet 21 is easier and faster to use than its previous version. However there is still a learning process to start use of application and sometime it glitches when big amount of data is being handled. Some more upgrades and maintenance services are still crucial for ensuring stable operation **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Prophet helps in managing various challenges. It helps in supply chain management, enhanced customer interations & satisfaction by centralizing customer information, order history & preferences. Helps optimize stock levels, reduce carrying costs & minimises stockouts through efficient tracking and forcasting. Streamlines the order to cash process. Provides the integrated financial tools for accurate accounting. Last but not the least adapts to the evolving needs of business, making it suitable for our team ### 3. Epicor Prophet 21: Flexible, Distribution-Focused ERP with Strong Microsoft Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Epicor Prophet 21?** What I like most about Epicor Prophet 21 is that it’s designed specifically for distribution businesses, and it does a great job balancing deep operational functionality with a more modern, Microsoft-based ecosystem. It brings sales, purchasing, inventory, accounting, and warehouse workflows together in a single platform, which helps streamline day-to-day work across departments and keeps processes more consistent. Another key strength is its flexibility around reporting and integrations. P21 works well with SQL Server, Power BI, Excel, and other Microsoft technologies, which makes it easier to build dashboards, automate reporting, and connect with external systems than many older ERP platforms. I also appreciate how well it supports detailed distribution workflows, including pricing structures, order processing, inventory management, and wireless warehouse operations. At the same time, it remains customizable enough to fit different business processes without forcing everything into a one-size-fits-all approach. From an IT and administration standpoint, the web-based architecture, API capabilities, and broader ecosystem support make it easier to maintain, troubleshoot, and expand over time compared with more legacy distribution ERPs. **What do you dislike about Epicor Prophet 21?** One of my biggest frustrations with Epicor Prophet 21 is that performance and responsiveness can be inconsistent at times, especially in cloud-hosted environments or during peak usage. Certain screens, inquiries, or processes can feel slower than expected for users who spend most of the day working in the system. Another challenge is that while P21 is highly customizable, that same flexibility can also add complexity. Over time, customizations, Dynachanges, reports, integrations, and third-party add-ons can make an environment harder to troubleshoot, upgrade, and properly document. Some workflows also still feel like a blend of legacy design patterns alongside newer web-based functionality. Reporting and data access are strong, but fully leveraging them often requires technical knowledge of SQL, views, business rules, and the underlying database structure. For companies without solid internal IT or BI resources, that can become a real limitation. There can also be gaps between different modules or tools within the Epicor ecosystem, where certain features feel less unified than you’d expect from modern cloud-native ERP platforms. Upgrades, printing configurations, and integrations can sometimes require more vendor coordination and troubleshooting effort than anticipated. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Epicor Prophet 21 helps address the challenge of managing complex distribution operations by bringing inventory, purchasing, sales, accounting, warehouse management, and customer information into one unified system. As a result, the business gains clearer visibility into day-to-day activity and can rely less on disconnected spreadsheets and manual processes. One of the biggest advantages is stronger operational efficiency. Teams can process orders more quickly, track inventory in real time, manage purchasing with greater accuracy, and respond to customer needs in a more timely way. By standardizing workflows and keeping data centralized across departments, it also helps reduce errors and inconsistencies. P21 is particularly useful for reporting and business intelligence because it provides access to detailed operational data that supports dashboards, KPIs, forecasting, and overall decision-making. This makes it easier for management to identify trends, monitor performance, and make better-informed operational and financial decisions. It also supports scalability through integrations with other business systems, automation tools, wireless warehouse processes, and reporting platforms. Overall, the system improves productivity, visibility, and operational control while helping support long-term business growth. ### 4. Controller **Rating:** 2.5/5.0 stars **Reviewed by:** Michelle K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Epicor Prophet 21?** I like the reconciliation features in Epicor Prophet 21, and I find the report studio easy to use. The software provides continuous monitoring of RNI and inventory, offering management visibility to ensure proper values. **What do you dislike about Epicor Prophet 21?** Inventory costing is an issue for us. We are on MAC, and validating the cost of inventory is very time-consuming and tedious. The initial setup was also time-consuming, and while the consultants were generally very good, they were pretty high level. Having experts in accounting and supply chain who understand how they tie together would have been beneficial. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Epicor Prophet 21 helps with tracking inventory and improving financial visibility. It offers continuous monitoring of RNI, ensures proper value visibility for management, and features easy-to-use reconciliation and report tools. ### 5. Versatile and User-Friendly with Customization **Rating:** 4.0/5.0 stars **Reviewed by:** stephan p. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Epicor Prophet 21?** I find Epicor Prophet 21 to be very powerful and user-friendly, with numerous options for modification and planning. The distribution tools are particularly impressive. I appreciate the ability to extract detailed information about sales and purchases, which is crucial for evaluating purchase performance against customer backorders or stock shortages. **What do you dislike about Epicor Prophet 21?** I think an area that could be improved in Epicor Prophet 21 is the alerts or suggestions about better purchasing methods for specific items or suppliers. Managing items with erratic sales or suppliers who only have a few items can be challenging, especially with long review cycles. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Epicor Prophet 21 enhances my analysis of item movement, supports detailed sales and purchase reports, and helps evaluate purchasing performance versus back orders or stock issues. ### 6. Flexible Yet Underdeveloped ERP Solution **Rating:** 3.5/5.0 stars **Reviewed by:** AJ B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Epicor Prophet 21?** I like the fact that Epicor Prophet 21 is a very flexible software. Even if out of the box the solution doesn't have the option I'm looking for, there's always a workaround by using SQL or SSRS. **What do you dislike about Epicor Prophet 21?** Many features aren't developed enough or are too basic. Reports are not very insightful. Feels like developers don't necessarily know what they are building the tools for. The integration was quite difficult because we were coming from a very basic accounting software with an add-on software. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Epicor Prophet 21 serves as the data hub for our transactions, enabling process integration. Its flexibility with SQL and SSRS workarounds reduces liabilities from external solutions needed with previous ERPs. ### 7. Versatile but Needs Streamlined Interface **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Epicor Prophet 21?** I like the use of text instead of codes in Epicor Prophet 21, which is a big improvement over Mincron. I also like that everything is searchable. If I don't know a part number, I can look it up easily using text searching. **What do you dislike about Epicor Prophet 21?** It's slow at times, and sometimes visually can be overcomplicated. I think there are too many screens in general; I wish more screens did a greater number of things instead of breaking tasks up into multiple screens (like printing functionality). **What problems is Epicor Prophet 21 solving and how is that benefiting you?** I use Epicor Prophet 21 for orders, accounting, transfers, and more. I like the text interface and searchability, making it easy to find parts even without knowing the part number. ### 8. Strong for Distribution, Needs Better Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Epicor Prophet 21?** I find Epicor Prophet 21 to be very strong for the distribution business. It has just enough limited flexibility to adapt to distribution-centric business needs. I appreciate the programmability tools that allow me to extend its capabilities to meet specific business rules and workflows that are valuable to my operations. Additionally, I integrate it with many other tools through various APIs, integration tools like the Workato Automation Studio, and traditional file-level interfaces, enhancing its functionality within my suite of tools. **What do you dislike about Epicor Prophet 21?** There's still quite a bit of inflexibility that makes it difficult when moving out of core distribution functions. Even though they've added modules for other areas, many of them are too weak for seriously operating those areas. Support is particularly weak and relies on the customer having advanced in-house knowledge to prove problems are in the product and not the customer's doing. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Epicor Prophet 21 runs the end-to-end workflow for business transactions and inventory management, providing strong support for the distribution business with flexibility for distribution-centric needs through programability tools. ### 9. Great Customization, Overall Solid Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Lucas H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Epicor Prophet 21?** Customization within each transaction. Each user is able to set up to their personal preferences and liking. Having the ability to make dyna changes to our companies needs is a major plus. **What do you dislike about Epicor Prophet 21?** The bugs after each update. Screens changing after each update. Sometimes the user may not like the changes after the update. It would be nice if the courses updated when the system did. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Working with support on our bugs is a big benefit. Sharing the database and troubleshooting with support helps a ton. It would be convenient if there was a live chat or if we could have a teams call option to handle issues in real time. ### 10. Average ERP with Customization but Needs Better Support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Epicor Prophet 21?** I find that Epicor Prophet 21 keeps good accountability with accounting GL transactions. I also like that it can be customized. The initial setup of Epicor Prophet 21 was easy. **What do you dislike about Epicor Prophet 21?** Epicor Prophet 21 is kind of a middle-of-the-road ERP. The focus seems to be off-centered from customer desires, prioritizing new bells and whistles over basic functionality. For example, changing location on orders and copying orders could be smoother. The security aspect is a pain since it is menu-based, unlike how other ERPs handle security. From a user perspective, the support needs improvement. There's a lot of opportunity to improve and plenty of low-hanging fruit for a better customer experience. It also lacks better, more real-world handling of scenarios. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Epicor Prophet 21 helps with accounting GL transactions by keeping good accountability. However, it's a middle-of-the-road ERP with improvements needed in customer-focused features and security. ### 11. Simple, Fast, and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** taylor d. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Epicor Prophet 21?** its simple to use and fast. Very effective. Support side is fantastic and issues get resolved quickly! We use it everyday! Implmenting it in the factory and office seems to have adapted well and integrated everywhere! **What do you dislike about Epicor Prophet 21?** there's alot of different portals that sometime can get confusing. Error codes come up often but can be fixed. Sometimes unlinks from the server. Using it everyday does sometime slow the system down **What problems is Epicor Prophet 21 solving and how is that benefiting you?** its making production flow a lot easier and ordering simplified. great portal. benefiting me by easily attaining information to the dealer networks and helps my orders get complete ### 12. P21 Support Specialist Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Epicor Prophet 21?** The on-prem,. But that is going away. Currently SQL database access, but again that is going away. Complete software solution for the entire company and all departments **What do you dislike about Epicor Prophet 21?** The cost and all of the additional costs. The lack of visibilty with invoices. Having to cancel a service 90 days before renewal but no invoice or renewal sent in advance. Being forced to the cloud and the massive increase in cost **What problems is Epicor Prophet 21 solving and how is that benefiting you?** It is a functional day to day software. We have added many business rules, customizations and add-ins to get to where we want to be. Beneficial in that everything under the same umbrella ### 13. Versatile ERP with Smooth Integration, Needs Manufacturing Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Epicor Prophet 21?** I like using Epicor Prophet 21 because it's easy to use and provides accurate data. The whole customer experience works well for me. I also value the workflow of processes that keep data updated and offer good follow-up tools on open transactions, along with visibility on actual versus required stock. Additionally, the integration went well when setting up the system. **What do you dislike about Epicor Prophet 21?** The scheduling of production, assembly, and service work as well as the field requirements for the service department don't work as well for me. We're doing manufacturing and service, which is a challenge to handle in Epicor Prophet 21. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** I use Epicor Prophet 21 for managing orders, purchases, inventory, and distribution. It solves order and PO management, keeps data updated, and provides visibility on stock. I like its accurate data and ease of use. ### 14. inside Sales **Rating:** 3.5/5.0 stars **Reviewed by:** Zach S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Epicor Prophet 21?** Ease of use as well as specific functions Multi functions Order Entry Fairly quick Able to change and update Input Visual not bad Speed is good and quick **What do you dislike about Epicor Prophet 21?** Multiple tabs Having to clear pages after update Finding info can be hard Finding product Can be slow at times Not being able to change to quote Not being able to update sales loc **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Order Entry is quicker Solving order Entry and speed Input is quick Interface is clear We like the uses Different tabs Not to many problems we like p21 ### 15. Innovative, But Support Lags Behind **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Epicor Prophet 21?** I appreciate the continuous innovation of Epicor Prophet 21. It's not a product stuck in the past, and I like the features that keep coming out, most of which help me directly with the administration of the system. Since we are being moved to the cloud, many functions would be impossible without the many executors implemented and coming soon. **What do you dislike about Epicor Prophet 21?** Speed of support is my biggest concern. Many times it seems my ticket is not ready and understood before I get the first response, then it wastes time as I restate the issue. I have a few tickets that have been open for more than a week. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** I implemented ACH export automation for bank transfers and benefit from continuous innovation, with new features aiding system administration. ### 16. Enhances Distribution with Strong Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Epicor Prophet 21?** I like Epicor Prophet 21 for its ability to handle a vast amount of transactions and track who bought what, which is valuable for my company's distribution needs. The integration with ECM is also a highlight because they communicate well with each other, and I appreciate how the direct ship confirmation interacts with ECM. **What do you dislike about Epicor Prophet 21?** I don't like the job contract pricing maintenance because the audit trail is inaccurate. Also, in that transaction, the item ID needs to be added. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Epicor Prophet 21 helps my company with ordering and sales functions. I like the vast amount of transaction data, integration with ECM for seamless communication, and the direct ship confirmation feature. ### 17. Highly Customizable but Slow for Quick Tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Epicor Prophet 21?** I really like how Epicor Prophet 21 is very customizable to tailor to our unique business. I value the QTO wizard, the ability to import, and data extensibility in the system. The great SQL architecture is another aspect that stands out to me. **What do you dislike about Epicor Prophet 21?** Epicor Prophet 21 is very slow and cumbersome for quick orders with a customer standing there. A lot of prep work was needed with a P21 expert. The system has infinite possibilities, which is good, but it was a lot to learn initially. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Epicor Prophet 21 handles our quote to invoice business process, accounting, and acts as a system of record for our distribution business. ### 18. Outdated UI but reliable, easy to use, and fast **Rating:** 3.5/5.0 stars **Reviewed by:** Harshal N. | Supply Chain Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Epicor Prophet 21?** Recently upgraded to Cloud version. Operations are faster now. Discovered new capabilities that are very useful. Inventory management ability is exceptional. **What do you dislike about Epicor Prophet 21?** P21 has improved over past few months, but UI still feels outdated. Less Customization options from user point of view. SKU level fields are difficult to maintain. Oracle integration causes pricing issues when two currencies are used. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** P21 is managing day to day business operations like sales & distribution, purchasing, order management, invoices & billing efficiently. As a supply chain professional, P21 is helping me do my job with ease. **Official Response from Brennan Kelly:** > Thank you for your feedback about Epicor Prophet 21. We’re sorry to hear that you are unhappy with the solution. We would like to learn more about the specific issues you are experiencing so we can deliver assistance quickly. Please can you email us at socialmedia@epicor.com with your contact information, so we can assist you. ### 19. Customizable and Helpful Learning Tools, Update Frustrations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Epicor Prophet 21?** I really like the customization features in Epicor Prophet 21. They help tailor the system to our needs. The learning center is another aspect I find valuable, especially the videos and walkthroughs in the help section that make navigating the software easier. **What do you dislike about Epicor Prophet 21?** I'm not a fan of the updates and the changes that get pushed through, and I'm not sure if there is a clear list of changes if a screen changes. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Epicor Prophet 21 helps with daily sales and inventory, making it easier to manage our distribution, accounting, and stock. ### 20. Great Web App, But Too Many Bugs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Epicor Prophet 21?** Web application is a lot easier to use then the old desktop version. I really enjoy the inline search function and that it is very user freindly for keyboard users. **What do you dislike about Epicor Prophet 21?** It has a lot of bugs, especially if using a mouse. It's way easier to use if you like to use a keyboard. Some of the updates need to be reviewed better too before release **What problems is Epicor Prophet 21 solving and how is that benefiting you?** We are a utility distribution company. We use it for quoting, orders, inventory management, warehousing and accounting. We also use it for purchasing materials. ### 21. Great Connectivity with Room for UI Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Epicor Prophet 21?** I like how Epicor Prophet 21 makes it easy to buy, store, sell, and ship products. I appreciate its connectivity and how easily it integrates with third-party apps. Its API allows apps to connect seamlessly, which is a major advantage. **What do you dislike about Epicor Prophet 21?** I don't like the UI, and the overall speed of the system. Mostly in order entry, our reps tend to get slowed down. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Epicor Prophet 21 makes it easy to buy, store, sell, and ship. It offers great connectivity and easy integration with third-party apps via the API. ### 22. Streamlined Business Operations, User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Epicor Prophet 21?** I really appreciate how Epicor Prophet 21 works for all areas of our business. It's super user-friendly, especially in features like order entry, item assembly, and item maintenance. Setting it up was fairly straightforward and easy, which was a big relief. **What do you dislike about Epicor Prophet 21?** I don't like the speed and flow between screens. Order entry can be slow at times, causing delays when working with customers. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Epicor Prophet 21 serves as a point of sale that streamlines purchasing, warehouse, and sales processes. It effectively supports all areas of our business. ### 23. Comprehensive ERP for Distribution, Though Epicor Leaves Mixed Feelings **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Epicor Prophet 21?** Epicor Prophet 21 is a solid ERP for mis-sized distribution businesses. It is a comprehensive solution to meet the needs of every area of your business. **What do you dislike about Epicor Prophet 21?** Epicor can be difficult to deal with. It is a highly customizable solution, which is both positive and negative. Be careful with how much you deviate from the default behavior. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Epicor Prophet 21 is a comprehensive ERP solution that should meet the full operational needs from ordering to fulfillment. It accurately tracks all aspects of your business. ### 24. Trusted Tool with Room for Performance Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Epicor Prophet 21?** I like Epicor Prophet 21 because it has been good for us since we've used it for 20 years. It helps us handle our regular business tasks such as accounting payable, invoicing, creating purchase orders, entering sales, and managing the daily shipping process. The initial setup wasn't bad either. **What do you dislike about Epicor Prophet 21?** Performance needs to be improved. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** I use Epicor Prophet 21 to handle accounting payable, invoice creation, purchasing orders, sales entries, and the daily shipping process for our distribution business. ### 25. Powerful ERP with On-Prem Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Epicor Prophet 21?** I like the on-prem infrastructure of Epicor Prophet 21 because it allows me to use SSMS to pull data for custom reports and insights, which helps drive information-based decisions. **What do you dislike about Epicor Prophet 21?** I'm not a fan of the wireless warehouse feature. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** I use Epicor Prophet 21 to manage all aspects of our business from inventory control to financial and sales reporting. It helps me know what we are selling and ensure we have the right inventory and stock levels. ### 26. Improved Functionality, Needs Better Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** John G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Epicor Prophet 21?** I like that Epicor Prophet 21 works as it should. The inventory is accurate, which is important for my business. **What do you dislike about Epicor Prophet 21?** Reporting **What problems is Epicor Prophet 21 solving and how is that benefiting you?** I use Epicor Prophet 21 for sales delivery, and it keeps my inventory accurate. ### 27. Customizable and User-Friendly, But Needs Better Audit Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Epicor Prophet 21?** I like the design aspects and how we are able to customize our screens to fit the business cases. This customization helps stop errors from users, which avoids future issues. **What do you dislike about Epicor Prophet 21?** The audit trail does not track all transactions or changes made in job contracts and orders. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** I use Epicor Prophet 21 to process and ship orders efficiently. I can customize screens to fit business cases, preventing user errors and avoiding future issues. ### 28. Effective Inventory Management with Easy Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Epicor Prophet 21?** I like how Epicor Prophet 21 helps keep the books straight and assists with rebates. Inventory tracking is important to me, and this system helps in knowing inventory values and managing the general ledger effectively. **What do you dislike about Epicor Prophet 21?** The wireless warehouse. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** I use Epicor Prophet 21 for managing inventory, streamlining our order processing, enhancing customer communication, and improving profit tracking. ### 29. My team enjoys the customizations available with the P21 platform **Rating:** 5.0/5.0 stars **Reviewed by:** Shellie R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Epicor Prophet 21?** We appreciate the customizations that are available with the platform as we have implemented quite a few customizations to make the product work best for our company's needs. We also use the Epicor ECC eCommerce platform and are in the process of implementing the Epicor EPX payment processor so we enjoy having multiple Epicor products that are supported on the P21 platform. Having teams that understand the variety of products that we are using is also very helpful. **What do you dislike about Epicor Prophet 21?** I'm the Director of eCommerce so my review is somewhat limited to the services my team uses. The only downside I have experienced is that sometimes we need extensive customizations in order to make a new eCommerce feature work and occasionally we have long lag times in the implementation of the new feature due to these customizations. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** My team (eCommerce) uses the P21 platform to address the need for our customers to shop online. ### 30. Always More to Learn! **Rating:** 5.0/5.0 stars **Reviewed by:** Jolene H. | Operations Process Improvement, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Epicor Prophet 21?** While it isn't possible to anticipate the nuance every customer brings to the table, Prophet 21's customizability allows us to meet our business needs within the existing ERP framework. **What do you dislike about Epicor Prophet 21?** Prophet's move to the cloud means we are missing out on its newest features. We have not always trusted new releases when they're first introduced and have been hesitant to move to the Epicor Cloud. Because of that, key features are more frequently moving beyond our reach. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** More accurate reporting, freight recovery, and production ### 31. Purpose Built Distribution Software for Small to Large Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Epicor Prophet 21?** Prophet 21 is built in a way that works with, not against our distribution business and is built with the tools to manage all parts of that business. The tools it provides makes it a key part of how we serve customers as a distributor. In addition, we do service and some manufacturing and Prophet 21 is able to do all of these under one unified platform. **What do you dislike about Epicor Prophet 21?** You do have to spend the time to learn and understand the product. You have to create some of your own reports and dashboards; you have to customize some your forms to have all the information you need. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Efficiently service customer orders, from quoting through purchasing, to shipping, to accounting. ### 32. Where is the manufacturing capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Chris L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Epicor Prophet 21?** Epicor Prophet 21 is a great system for Distribution. However, our company is splitting between Distributiin and Manufacturing. It does have Light Manufacturing capabilities, but you have to pay for add-ons. **What do you dislike about Epicor Prophet 21?** Not really a good MRP. To explore other add-ons you have to pay. Hard to pay if you do not know the juice is worth the squeeze. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Need better MRP capabilities. ### 33. A robust, yet slightly overly complex system **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Epicor Prophet 21?** Prophet 21 has many useful features, ranging from sales, to finances, to inventory solutions. **What do you dislike about Epicor Prophet 21?** Utilizing all the tools can be difficult, especially without more advanced training or prior knowledge of this sort of system. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Order management, order picking, and distribution. Prophet has made it much easier to take care of all of these in one system, saving time and resources. ### 34. Great learning experience **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel J. | Operations Assistant/ Billing & Purchasing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Epicor Prophet 21?** Combines all aspects of the business into one platform. And with newer releases, our ability to run the business improves. **What do you dislike about Epicor Prophet 21?** Adding new products can be cost prohibitive. New modules are pricey and come with zero support unless you are doing to incur a greater cost. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** More efficient workforce with each update. ### 35. Director of Finance **Rating:** 5.0/5.0 stars **Reviewed by:** Rose W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Epicor Prophet 21?** Prophet is rather user friendly and always has new updates. **What do you dislike about Epicor Prophet 21?** One the the dislikes, is the length of time it takes the service department to get back. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Epicor has given our business new technology to help make our business grow. ### 36. Broad Community Invlolvement **Rating:** 5.0/5.0 stars **Reviewed by:** Bassem R. | Director Of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Epicor Prophet 21?** I like that they collect and use information from the user community to improve their product **What do you dislike about Epicor Prophet 21?** Nothing comes to mind. So far it meets all our needs. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Managing our transactions, inventory, customers, orders, purchasing, and accounting ### 37. very interesting **Rating:** 5.0/5.0 stars **Reviewed by:** Lydia b. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Epicor Prophet 21?** user friendly software - easy to use thank you **What do you dislike about Epicor Prophet 21?** Support is good but would prefer sometimes to have a call **What problems is Epicor Prophet 21 solving and how is that benefiting you?** easy to retrieve data and put together problem solving reports to move forward more efficiently ### 38. Long time user **Rating:** 4.5/5.0 stars **Reviewed by:** Chuck C. | Director, Distribution, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Epicor Prophet 21?** We like that we own the data and the ability to integrate into other systems. It was easy to tell from day one that Prophet21 was engineered for distribution. **What do you dislike about Epicor Prophet 21?** There's not a lot to dislike. If I had to pick something, it would be the lack of ability to automatically round prices to the nearest penny. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** It streamlines our ordering to fulfillment process from beginning to end. ### 39. Fireball **Rating:** 4.0/5.0 stars **Reviewed by:** Michael M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Epicor Prophet 21?** Ease of use, Ease of Implementation and Month End **What do you dislike about Epicor Prophet 21?** Sometimes hard to find fields. Fields are not in certain databases that is needed. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Basic WIP order system is needed in the Distribution ### 40. P2 1st review by jodi **Rating:** 4.0/5.0 stars **Reviewed by:** jodi s. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Epicor Prophet 21?** The help sections make using it easy and user friendly **What do you dislike about Epicor Prophet 21?** can't undo something like reverse an invoice without having to do an RMA **What problems is Epicor Prophet 21 solving and how is that benefiting you?** they aren't solving anything for me at the moment ### 41. Super User **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Epicor Prophet 21?** 22 years of using it - it is logical most of the time **What do you dislike about Epicor Prophet 21?** User defined fields are not tracked in the audit trail **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Simplicity of use for new hires ### 42. P21 is user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Cheri H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Epicor Prophet 21?** P21 siempre se actualiza y sigue siendo relevante. Siempre tratando de innovar. **What do you dislike about Epicor Prophet 21?** P21 assistance can be slow to respond. Problem tickets sometimes remain unsolved. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Orders, AR, Ap ### 43. limited functionality **Rating:** 2.5/5.0 stars **Reviewed by:** Jason P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Epicor Prophet 21?** integration with inventory management is sufficient **What do you dislike about Epicor Prophet 21?** lack of mobile CRM other than rubber tree ... rubber tree has no app version **What problems is Epicor Prophet 21 solving and how is that benefiting you?** pricing, inventory managment, quoting system ### 44. Review of Prophet 21 **Rating:** 4.0/5.0 stars **Reviewed by:** Sharon S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Epicor Prophet 21?** Easy to train users in using the program **What do you dislike about Epicor Prophet 21?** missing production labor when doing production orders **What problems is Epicor Prophet 21 solving and how is that benefiting you?** All of the business runs on this software. Inventory, accounting, sales ### 45. Epicor Prophet 21 Integrates our entire business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Epicor Prophet 21?** We are able to integrate all of aspects of our business. This greatly increases our efficiency. If we do have a problem or need help, support is easy to access. **What do you dislike about Epicor Prophet 21?** We use Mobile Sales but it is cumbersome and not as helpful as we hoped. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Wireless Warehouse is one outstanding application that has helped us improve accuracy in inventory and shipping. ### 46. Robust software with tons of out of the box features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Epicor Prophet 21?** It can be used out of the box without any add ons. It is easy to use and easy to train new users on. **What do you dislike about Epicor Prophet 21?** The cost, it is pricey for a smaller distributor. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** They are working hard to improve their support. I've already noticed an improvement with the "new" service now platform. It has streamlined solving any issues we experience. ### 47. P21 User **Rating:** 4.0/5.0 stars **Reviewed by:** Ann S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Epicor Prophet 21?** It is easy to use, very intuitive and flexible. **What do you dislike about Epicor Prophet 21?** I don't find the HELP resources to be comprehensive. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** accounting ### 48. Profit 21 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Epicor Prophet 21?** It is user friendly and once you figure out one module you can figure them all out. **What do you dislike about Epicor Prophet 21?** The support isn’t always the most responsive **What problems is Epicor Prophet 21 solving and how is that benefiting you?** We use it for all aspects of our business so all of them. ### 49. Easy to use; lots of capability! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Epicor Prophet 21?** Our users like user interface and availability of help topics and prompts. **What do you dislike about Epicor Prophet 21?** Need additional modules to build out all the capabilities you need. **What problems is Epicor Prophet 21 solving and how is that benefiting you?** It’s a purpose-built system so we are consolidating multiple software systems into P21. ### 50. Customizable ERP Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Epicor Prophet 21?** Most every report or table has a right-click Help > SQL Information **What do you dislike about Epicor Prophet 21?** Too many add on features that should come with the base price **What problems is Epicor Prophet 21 solving and how is that benefiting you?** Allows for Warehouse distribution processes in one unified platform ## Epicor Prophet 21 Discussions - [Why do the expected, required and promise dates differ between order, production and purchasing screens?](https://www.g2.com/discussions/26498-why-do-the-expected-required-and-promise-dates-differ-between-order-production-and-purchasing-screens) - 1 comment, 1 upvote - [Why does the expected, required and promise dates differ between order, production and purchasing screens?](https://www.g2.com/discussions/33159-why-does-the-expected-required-and-promise-dates-differ-between-order-production-and-purchasing-screens) - 1 comment - [View Epicor Prophet 21 pricing details and edition comparison](https://www.g2.com/products/epicor-prophet-21/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+11%3A30%3A54+-0500&secure%5Bsession_id%5D=b2b3ec88-405a-4db3-9e7a-69c7f036568e&secure%5Btoken%5D=02f5b015413dbde69160225c3c660924e1676b2dd31c3b7d401ae20e0d3d78ec&format=llm_user) ## Epicor Prophet 21 Integrations - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) ## Epicor Prophet 21 Features **Accounting ** - Chart of Accounts - AP Automation - AR Automation - Journal Entries - Tags & Dimensions - Cash Management - Payments Scheduling - Payment Settlements - Payment Methods **Accounting** - AP Automation - AR Automation - Audit Trail - Budgeting / Forecasting - Collections Automation - Financial Statements - Invoice Customization - Journal Entries - Monitor Cash Positions - Multi-Entity / Consolidation - Payment Processing - Recognition Rules - Reconciliations - Tags / Dimensions - Payments Scheduling - Payment Settlements - Payment Methods **Warehouse Definition** - Locations - Warehouse Slotting **Inventory** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations **Back Office** - Allocation - Asset Register - Maintenance - Organization Management - Purchase Orders - Requisition - Shift Scheduling - Sourcing - Status - Warranty Management **Logistics** - Cross Docking - Receiving - Pick & Pack **Warehousing** - Locations - Multi-Warehouse - Third-Party **Front Office** - ATP - Checkout Process - Contact & Account Management - Field Service Dispatch - Product & Price List Management - Product Catalog - Promotions and Discounts - Quote & Order Management - Returns / Refunds - Storefront Design Tools - Territory & Quota Management **Analytics** - Error Tracking **Purchasing** - Demand - Purchase Orders - In Transit - Receiving **Integration** - Breadth of Partner Applications - Data Import and Export Tools - Integration APIs **Inventory Management** - Customer Portal - Cycle Counting **Sales & Marketing** - Customer Master - ATP - Order History - Returns - Credit Limits - Pricing & Discounts **Logistics** - Centralized Inventory Database - In Transit - Inventory Forecasting - Inventory Pricing and Costing - Inventory Reporting - Inventory Tracking / Ordering - Picking Methods - Picking Planning - Receiving - Shipping Options **Assembly** - BOM - Kitting **Platform** - Customization - Internationalization - Output Document Generation - Performance and Reliability - User, Role, and Access Management - Workflow Capability **Logistics ** - Picking & Packing - Packaging - Shipping - Routing - Tracking **Production** - BOM - Defects - Identify Demand - Manage Resources - MPS - MRP - Production Plans - Rework - Shop Floor - Waste - WIP **HR** - Payroll - Workforce Management **Reporting & Analytics** - Custom Reporting - Dashboards - Integration **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing **Agentic AI - ERP Systems** - Decision Making **Agentic AI - Distribution ERP** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning ## Top Epicor Prophet 21 Alternatives - [NetSuite](https://www.g2.com/products/netsuite/reviews) - 4.1/5.0 (4,631 reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - 4.4/5.0 (1,906 reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - 4.2/5.0 (860 reviews)