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Dotdigital Reviews & Product Details - Page 98

Dotdigital Overview

What is Dotdigital?

Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data siloes, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more. Trusted by over 4,000 brands across ecommerce, retail, not-for-profit, education, financial services, and other sectors, Dotdigital enables marketers across the globe. Headquartered in London and established in 1999, Dotdigital is focused on building trusted, connected, and future-proofed solutions that empower customer-obsessed businesses. Learn more at dotdigital.com.

Dotdigital Details
Product Website
Languages Supported
German, English, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Malay, Dutch, Norwegian, Polish, Portuguese, Slovak, Spanish, Swedish, Turkish, Chinese (Simplified)
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Product Description

Customer data platform and cross-channel marketing automation for SMEs, retailers, and big brands.


Seller Details
Company Website
Year Founded
1999
HQ Location
London Bridge, London
Twitter
@dotdigital
16,366 Twitter followers
LinkedIn® Page
www.linkedin.com
425 employees on LinkedIn®
Phone
1-212-971-9408
Description

Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data siloes, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.


SJ
Overview Provided by:

Recent Dotdigital Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Seamless"
They explain how to use and make the most out of the marketing tools and how to view the data. They offer insight into changes and what works best ...
CK
Cassandra K.Mid-Market (51-1000 emp.)
5.0 out of 5
"A Platform That Actually Listens to Its Users"
I've worked with all the big-name email platforms, and none of them come close to what DotDigital brings to the table. The dashboard is clean and e...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"DotDigital Review"
Our Customer Success Manager Madison Koci has been excellent. She is by far the best we have had over the years we have been using DD. She is respo...
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Dotdigital Media

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Video Reviews

1,010 Dotdigital Reviews

4.3 out of 5
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1,010 Dotdigital Reviews
4.3 out of 5
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4.3 out of 5

Dotdigital Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DotdigitalQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Investment Management
UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Dotdigital?

Easy and intuitive drag and drop console for email template creation. Efficient and quick way to send email blasts to thousands of contacts. Never had a delay or an issue with email delivery. Also, liked the suvey creation tool. Review collected by and hosted on G2.com.

What do you dislike about Dotdigital?

Limited text formatting options. Not enough options provided for recipients to manage their subscription preferences. Currently, DotMailer only provides the "Unsubscribe" link. Review collected by and hosted on G2.com.

What problems is Dotdigital solving and how is that benefiting you?

The best benefit was the ability of our marketing department to create various email templates for each marketing campaign without IT involvement. Our prior provider required .html skills to create and manipulate templates. Easy integration with our industry-specific CRM through API. Review collected by and hosted on G2.com.

VM
Independent Talent Acquisition Professional
Staffing and Recruiting
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dotdigital?

The easy editor and the segmentation facilities. Review collected by and hosted on G2.com.

What do you dislike about Dotdigital?

The fact that the preview button isn't WYSIWYG. Review collected by and hosted on G2.com.

Recommendations to others considering Dotdigital:

Don't hesitate, it's really effective. Review collected by and hosted on G2.com.

What problems is Dotdigital solving and how is that benefiting you?

dotMailer is like a revenue tap. We do a newsletter we get orders. As simple as that! Review collected by and hosted on G2.com.

ME
Digital Fundraising Executive
Non-Profit Organization Management
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Dotdigital?

dotMailer really does work for me! The best thing about the group is that they listen and are then very proactive in helping resolve any problem you might have. From editing a template to developing new functionality - everything from customer support to training and R&D is great! Review collected by and hosted on G2.com.

What do you dislike about Dotdigital?

Can't keep up with all the new developments! Review collected by and hosted on G2.com.

What problems is Dotdigital solving and how is that benefiting you?

In the past they have been pivotal in developing an API with our CRM database, going the extra mile to ensure the project is delivered on time Review collected by and hosted on G2.com.

KF
Website Coordinator
Apparel & Fashion
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Dotdigital?

The support with Dotmailer is great, particularly the ability to chat online for quick answers to queries. Review collected by and hosted on G2.com.

What do you dislike about Dotdigital?

The fact that some tools (like triggered campaigns) are unavailable to users with a basic license. Luckily we got a good deal with Dotmailer on an account upgrade. Review collected by and hosted on G2.com.

What problems is Dotdigital solving and how is that benefiting you?

The reporting is great with dotmailer. The click-through 'hot spots' are an excellent feature and the 'hot prospects' section has proved really useful on our B2B brand communications. Review collected by and hosted on G2.com.

AV
Senior Art Director
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Dotdigital?

Ease of use, great customer support and the reporting features are great too. Review collected by and hosted on G2.com.

What do you dislike about Dotdigital?

There is nothing that I dislike really. I have been using DotMailer for about 7yrs in different organisations and had no hesitation in recommending them to my current employer GFI. Review collected by and hosted on G2.com.

Recommendations to others considering Dotdigital:

Just do it... now! Review collected by and hosted on G2.com.

What problems is Dotdigital solving and how is that benefiting you?

More recently we have started using Dotmailer in conjunction with WISTIA and I get reports of who opened the emails and how much of the video was watched... just great integration Review collected by and hosted on G2.com.

PR
Managing Director
Management Consulting
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Dotdigital?

Great reporting, stable platform, reliable and robust. Huge range of pricing options mean it's competitive for every business. Review collected by and hosted on G2.com.

What do you dislike about Dotdigital?

Not a lot really, our team integrate dotMailer regularly in our client's websites and love how easy it is to work with. Review collected by and hosted on G2.com.

What problems is Dotdigital solving and how is that benefiting you?

As well as reselling dotMailer to our clients we actually use it ourselves for marketing campaigns. From our viewpoint dotMailer is the most comprehensive and professional product of it's kind and we highly recommend it. Review collected by and hosted on G2.com.

JC
Art Director
Aviation & Aerospace
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Dotdigital?

I enjoy how simple the tools provided to a business user are to implement. Sending marketing campaigns whether standard or automated is simple and easy process that saves time and energy. Review collected by and hosted on G2.com.

What do you dislike about Dotdigital?

There is nothing to dislike about there services. From the people to the platform its flawless. Review collected by and hosted on G2.com.

What problems is Dotdigital solving and how is that benefiting you?

Email automation and ROI reporting are amazingly useful tools with a high level of response and very little required adjustments for use. Review collected by and hosted on G2.com.

JG
Marketing and Campaigns Manager
Construction
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Dotdigital?

The versatility of the platform with detailed reporting Review collected by and hosted on G2.com.

What do you dislike about Dotdigital?

Not being able to integrate to our CRM - which is not a DotMailer issue. Review collected by and hosted on G2.com.

Recommendations to others considering Dotdigital:

There is full support throughout DotMailer. It doesn't stop once they have the contract. They really do help and support when it is required. Review collected by and hosted on G2.com.

What problems is Dotdigital solving and how is that benefiting you?

being able to extract usable statistics to help drive improved engagement with our audiences. Review collected by and hosted on G2.com.

MB
Owner
Public Relations and Communications
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Dotdigital?

dotMailer make sure the customer is always happy. Not only with sound accessible advice from a dedicated team member but with their practical and proactive series of advice and tutorial emails. Review collected by and hosted on G2.com.

What do you dislike about Dotdigital?

Not a lot to dislike in what I use it for. have had a slight issue with typeface reverting back when creating a new newsletter from an existing one. Review collected by and hosted on G2.com.

What problems is Dotdigital solving and how is that benefiting you?

Reaching existing and potential customers with targetted newsletters. Review collected by and hosted on G2.com.

AD
Digital Marketing Executive
Financial Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Dotdigital?

The quick editor tool is better than anything i have used before Review collected by and hosted on G2.com.

What do you dislike about Dotdigital?

The quick overview of my image library only ever show the first 6-7 (or so) characters of the file name. Which makes distinguishing between versions of the same image hard at a glance. Review collected by and hosted on G2.com.

What problems is Dotdigital solving and how is that benefiting you?

We are are able to deliver targetted campaigns to our recipients and develop our comms to meet their needs following the excellent analytics Review collected by and hosted on G2.com.