Video Reviews
Tons of features and great support
Quick and easy to use
Run!!!
1,013 Dotdigital Reviews
Overall Review Sentiment for Dotdigital
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The layout and user experience is well thought out. They understand well why people use their tool, and plan it out in a great way that it's easy to pick up and easy to understand if exploring something new. I recently set up a automation program for the first time and the presaved templates on this were a life saver! So easy to set up and IT easily integrated an API so I could automatically inport my leads into the program to make it all automated. I think I've reached out to customer support once and they were super helpful, I tend to use the help blogs more as they have exactly what I'm looking for! Review collected by and hosted on G2.com.
I have to send a lot of timed 'flash sale' emails. These are sent every two weeks. It would be handy to have a way to speed this up with a feature somehow as I currently copy and paste the previous emails, but if I could bunch them together (I sent 4 at a time), so it's all part of a campaign to report on the weekend flash, rather than individually, that would be really cool. Review collected by and hosted on G2.com.
The functionality of the platform is extremely useful and reliable. The customer support is also outstanding and every time i have needed help, they have gone above and beyond. Review collected by and hosted on G2.com.
i can't think of any downsides. The only challenge we had was at the beginning when we set up own domains and had to earn credibility for them. This isn't a DD problem though, just part of the process. Review collected by and hosted on G2.com.
Everything is pretty intuitive, so makes things easy. Review collected by and hosted on G2.com.
Sometimes it does things that you don't expect, but this could be down to the browser I'm using sometimes. Review collected by and hosted on G2.com.
DotDigital makes it intuitive to navigate your database, comply with data-safety requirements, and design compelling and engaging content, which you can deliver in a somewhat bespoke manner. It also makes tracking and monitoring analytics very straight-forward, and keeps the data and response at your fingertips. It was easy to roll-out to our team, and ensure we can jump on the platform to deliver communications regularly. We use it all the time now. The customer transition team have been excellent, particularly thanks to Daria, Chantal and Oli. Review collected by and hosted on G2.com.
No complaints so far, although if you are using a non-traditional web-platform, it may, as expected, take a little longer to get full integration with your web data. Review collected by and hosted on G2.com.
I think the user interface is some of the easiest to navigate of all marketing software I have used but even if you get a bit stuck the AI, support chat and white papers are always on hand to help. Review collected by and hosted on G2.com.
I think for a while allthe development was very targeted towards ecommerce brands which left other industries on the back foot a little but I think this trend is starting to change and being able to add development suggestions to the road map is helping. Review collected by and hosted on G2.com.
- Lots of applications for personalisation, segmentation and statistics
- Easy to build an email using the programme
- Easy to implement strategy into relevant flows Review collected by and hosted on G2.com.
- An overall distrust in the data dot digital can provide - especially when it comes to RFM scores
- A few features and campaigns we want to do (example automatic emails when a customers moves rank) aren't possible.
-Flows can be a complicated thing to get your head around Review collected by and hosted on G2.com.
The apps are very intuitive to use and simple to set up. The automations work great and its very easy to send out emails. The onboarding team and customer service are nice and you get to talk to actual people. Our monthly meetings are always productive and with their help i have continued to improved our returns Review collected by and hosted on G2.com.
Their chat function is still lacking, the survey options are limited and the pop ups are not that configurable. I still have to use other programs for them. I would like to see this side developed more. Review collected by and hosted on G2.com.
The layout is straightforward, so creating and managing campaigns is simple. Plus, if you ever need any help or advice, their team is always available for a chat or email to help out. Review collected by and hosted on G2.com.
One thing to note is that it can take a little time to get to grips with all the features, as there’s quite a lot to explore. But once you’ve familiarised yourself with it, it’s much easier to navigate. Review collected by and hosted on G2.com.
Dotdigital allows you to do pretty much anything you need for email marketing. You can create programs, one-off email campaigns, and there is a lot of personalisation. I use Dotdigital every day in my work life. Whenever there is something I'm unsure about, I can use the live chat function to speak to someone within minutes. Everything was easy to set up and integrate into our existing marketing. Review collected by and hosted on G2.com.
Sometimes it's a bit fiddly to create emails - I think some of the blocks could be designed better to make things a bit easier. Review collected by and hosted on G2.com.
Dotdigital makes it easy for people with limited digital skills to easily build multi-channel journeys via email, SMS and digital advertising. It also has a connector with Microsoft Dynamics 365, so we have data passing to and from our CRM regularly. The Customer Success team made it easy for us to transition from MailChimp, and for a similar subscription price we are getting a lot more features. Review collected by and hosted on G2.com.
There could be more email marketing templates that are available out of the box. Review collected by and hosted on G2.com.
