Dotdigital Reviews & Product Details

Dotdigital has been easy to use and intuitive, yet offers complexity when needed. It is a straightforward platform, which is especially helpful when managing multiple brands within the system. Incorporating personalisation, dynamic content, and automations into our emails has been a smooth process, and the support team has made implementation even easier. Review collected by and hosted on G2.com.

I don’t have many complaints about Dotdigital, but I do find the email editor a bit frustrating at times. The editor screen and the preview or test send can look quite different, which means we often have to rely on trial and error, especially when working with spacers and margins. The margin editor, in particular, feels awkward to use. Review collected by and hosted on G2.com.

One of the best things about Dotdigital is the ease of use, everything is built for a positive and simple user experience. This is not to say that there are not numerous features that will allow you to elevate your email communications. You can make it as simple or complex as your business needs. Dotdigital ALWAYS provide a rapid response whether this is via our Customer Success Director, Amit or via the live chat on the platform. Further positive factors of Dotdigital is the ability to integrate with other platforms simply. Would recommend Dotdigital to anyone who is either a beginner or advanced in email communication etc. Review collected by and hosted on G2.com.

I have not had any negative experiences with Dotdigital myself. Possibly, that Winston AI could be developed further to provide more tailored feedback dependent on industry etc. Or encourage reps to to have a more personable experience with clients throughout journey of working with them. Review collected by and hosted on G2.com.

A great user experience - everything makes sense, and Dotdigital are continually tweaking the UX/UI so that it becomes easier and more intuitive to use all the time. I have used other email service providers and this is the most comprehensive and user-friendly one of them all. In particular, their automation tools have allowed us to deliver a more efficient, informative service to our customers and it's now a tool that I couldn't do my job without. I use it every day! The customer support is also really great - I can easily just live chat with someone knowledgeable, and they usually assist me there and then with solutions and ideas. Review collected by and hosted on G2.com.

It would be good to see some improvements to the email proofing tools. It would be good to have something that I can share with stakeholders that allows them to comment directly on a draft, like you can on a PDF, rather than them have to copy and paste text into documents or take screenshots or similar. That would speed workflows up quite a bit. Review collected by and hosted on G2.com.

Dotdigital makes it easy to target and segment out our audience and send emails with their user-friendly drag-and-drop systems. It's a breeze to make templates and automate our emails all in place.

Their support team is one of the best and is quick to respond and solve issues. It's also great to be appointed a rep to meet with quarterly to go over issues, and upcoming changes, and be informed on what is happening at Dotdigital. Review collected by and hosted on G2.com.

There aren't many downsides to Dotdigital. Setting up automated emails, updating them, and back-end items, can be cumbersome. Most likely due to how my predecessor set it up. it is something I would like to overhaul in the future, especially with the new Fres Revalence merger. Review collected by and hosted on G2.com.

I really like how we can create targeted emails based on the web pages the consumer has visited. This has helped create a personalized experience for all of our consumers. We're able to create tailored content for the user, learning more about their interests based on the pages they visit. Review collected by and hosted on G2.com.

The reporting aspect could be improved, it's difficult to find total unsubscribe numbers and also dynamic panels would be improved if we can use preferences rather than just data fields. Review collected by and hosted on G2.com.

I like the functionality and flexibility of the templates, that it's easy to create dynamic and engaging campaigns for supporters and that the segment functionality enables easy personalisation and targetting. Review collected by and hosted on G2.com.

When using variable content it's complicated to send yourself test versions of the different variants. I've used other platforms that made this much easier. Review collected by and hosted on G2.com.

The platform is easy to use and features a clear, intuitive interface that makes navigation straightforward. I appreciate being able to manage both email and SMS campaigns from a single location. There are also numerous integration options available, which adds to its versatility. Additionally, the customer support has been excellent. Review collected by and hosted on G2.com.

I wish there were a way to view both one-off and automated email campaign templates together in a single location. Review collected by and hosted on G2.com.

The system’s layout is really easy to use, along with the drag and drop feature when building emails. I’ve also found both the knowledge hub and the live chat helpful whenever I’ve had questions or needed support. Review collected by and hosted on G2.com.

The only thing I've found hard to work with is the image library as sometimes it's quite tricky to search for images when building campaigns. Review collected by and hosted on G2.com.

I appreciate the wide range of tools and the flexibility that allow me to design truly exciting and creative campaigns. Additionally, I really like how user-friendly and straightforward the platform is to use. I also love how much support is available to me as a user, including the AI tools, the customer service help, as well as Dot Digital academy. i will be using this very frequently so these are definitely things to consider. while i was not involved in the process, it seems that this was an easy implementation and easily integrated with the current systems that my company uses. Review collected by and hosted on G2.com.

While I wouldn't say there's anything I truly dislike, my main concern is that I might not take full advantage of the platform because it offers so many features. Its extensive capabilities make me worry that I won't be able to use it to its fullest potential. Review collected by and hosted on G2.com.

I like the intuitive UI of Dotdigital. It's quite easy to pick up, learn, and use. Review collected by and hosted on G2.com.

I think Dotdigital could improve by adding instant behavior or triggered touch points that allow for sending contacts, emails, or entering programs instantly without needing to use an API or a form from the site. It would be better to have a non-enrollment, instant granular option in the programs that operates down to the minute or hour. Review collected by and hosted on G2.com.