Dotdigital Reviews & Product Details

I like how Dotdigital makes it quick and easy to send emails to multiple lists, which is great for managing my email newsletters. The easy interface is another plus, making navigation straightforward. The email templates are also easy to use, which I find valuable for creating emails efficiently. Overall, the quick and easy features stand out as they enhance my experience with Dotdigital. Review collected by and hosted on G2.com.

Some things like the Custom From Domain could be easier to set-up. Review collected by and hosted on G2.com.

I like the analytical tools that are available, as they allow us to track opens and clicks effectively. The AI tools, particularly the send time optimization, are something we use as they help improve our open and click-through rates. The initial setup of Dotdigital was easy, and it integrates smoothly with our CRM, which is Dynamics 365. Review collected by and hosted on G2.com.

There isn't anything that comes to mind Review collected by and hosted on G2.com.

Started using Dotdigital in Jan 2025 after a successful tendering process, great onboarding team and plenty of ongoing support as we ramp up our efforts to integrate our bookings data into the system. System is easy to understand and use and training videos were great and support team on hand to help if you come stuck with anything. We have been sending comms using Dotdigital for almost 6 months now and users are pleased with ease of creating emails and the reporting is good.

Particularly a fan of the automated programs (workflows) that either come pre defined or can be created from scratch, we have ones that create look-a-like audiences in Facebook and Google Ads as well developed advanced welcome and reengagement programmes.

Would definitely recommend Dotdigital to other businesses. Review collected by and hosted on G2.com.

Dotdigital uses a language called liquid markup to help show values from orders / abandoned baskets etc and this take a bit of time to get used too and whilst the help system provides syntax and some examples for any complicated data requests you are likely to need their specialist help via service credits and these cost money. It would be great if the support team helped out on these requests for free (as you would be getting more out of the system) Review collected by and hosted on G2.com.

DotDigital is a platform that feels limitless, there is so much you can do with this platform to ensure a comprehensive lifecycle experience for online customers. It's feature packed and supported by a very friendly and credible team! Review collected by and hosted on G2.com.

Unsure at this stage, have yet to find any downsides. Review collected by and hosted on G2.com.

The ease of use of the email platform and our helpful account manager, Maica. Review collected by and hosted on G2.com.

The fact gamification functionality involves a third party; we can't remove the opening sentence of the newsletter from appearing in our banner. Review collected by and hosted on G2.com.

I like that Dotdigital is easy to use with a clear interface. It's also great at giving reports. Review collected by and hosted on G2.com.

I feel Dotdigital could improve by providing more insight into customer data, like showing specific ways people open emails and how long they spend on them. Review collected by and hosted on G2.com.

I think the best thing is the ease of building comms. I really like how simple it is to build templates and create really effective comms. The test send option and analytics are brilliant. Customer support are fabulous and always ensure they solve your issue. I use DotDigital every day and it has really improved engagement with my comms. Review collected by and hosted on G2.com.

I think some of the sending features are a bit difficult to understand. I may need to spend more time on this, but some features are less user friendly, like automated sends. Review collected by and hosted on G2.com.

Our success manager Sean is THE BEST and meeting him finally face to face last week was superb. The system overall is really good and even in our "offline" way of working the reporting works. Not really keen on the AI bot on the chat - but when I eventually get to a human they are FAB!!! Review collected by and hosted on G2.com.

There appears to be no functionality to do "service" style emails that need to work across our business and this is a rather major floor. There are some of our contacts who need to be contacted regardless of if they have opted out of "marketing" emails. Would be interested to see if there was a way around this. As this is causing big issues right now. Review collected by and hosted on G2.com.

Fresh relevance website personification and small team that responds fast Review collected by and hosted on G2.com.

A bit on the more expensive side of providers for email Review collected by and hosted on G2.com.

I think Dot Digital is a great platform, I have used it across 2 jobs over the last 5 years or so and always found it to be leading ESP. I really enjoy how easy the email builder is to use, creating automations and segments is also really easy and effective.

I think the integrations you can make are also great, we recently started using a parent and child account to work with two sister brands and found it really easy to set up, especially with our account manager now on hand to help with any issues.

We use Dot Digital every day and have never have serious issues, I have been able to show less experienced colleagues how to use the paltform and get the up to speed very quickly Review collected by and hosted on G2.com.

We have never had any issues with Dot Digital as a platform, we did have a period of 1-2 years where we didnt have an account manager. I believe a period of change at Dot Digital caused this to happen but since it was picked up around Christmas it has been a perfect experience, with our account manager on hand at every turn to help us Review collected by and hosted on G2.com.