Dotmailer is so easy to use, a newb like me can create professional looking campaigns without breaking a sweat. Whenever I find something isn't working or I can't quite get something how I want, the support team is always ready to help and always manage to fix the issues! Review collected by and hosted on G2.com.
Apart from a few features I feel they should add there's not a lot you can dislike because with dotmailer, you get what you came for, cheap and easy E-shot campaigns. Review collected by and hosted on G2.com.
Video Reviews
Tons of features and great support
Quick and easy to use
Run!!!
1,002 out of 1,003 Total Reviews for Dotdigital
Overall Review Sentiment for Dotdigital
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Dotdigital is a very intuitive platform - really easy to use and navigate. The interface and UI makes it a platform that's helps to get the job done. I uses this platform almost daily.
The AI function really helps to make content development more efficient and speedy.
Uploading lists is a really simple and quick process.
Form set up is also very easy - helps to make a busy marketeers life easy.
Customer support is very good we always get a prompt response from Jay Jones in a timely manner.
Reporting is also very easy to use. Review collected by and hosted on G2.com.
The email nurture section is a little tricky. It's a new aspect to our team. maybe needs to be used more to grow confidence in using this feature.
However the training we had was good - explained in an easy to digest way.
I'd like to understand more aspects of the integration to our CRM. Review collected by and hosted on G2.com.
Dot Digital has been excellent from day one. Having worked with them previously at Marie Curie and now Sue Ryder, I am finding them consistently good. The customer support from our account manager, Tom, has been great, and the online chat function sees that I never get stuck. Dot Digital is easy to use, I use it on a daily basis. It's also great that it's easy to implement and easy to integrate with other platforms. Having used Mailchimp previously, this system beats it. Review collected by and hosted on G2.com.
There are a few key things missing from designs, and it seems that big picture thinking has been implemented instead of actually thinking of user experience. This includes things such as the chat icon blocking data in the bottom right hand corner of a report, SMS reporting via a Google Sheet not being a thing just to name a couple. Review collected by and hosted on G2.com.
Customer service - they have an amazing AI bot called Winston who answers the majority of my questions / points me to the help articles I need. If the bot can't answer it then a human is there to help within a couple of minutes. My account manager - Sean - is really helpful with more complicated questions and they've even arranged calls for our dev with their technical team over complicated coding questions.
Easy and intuitive platform - Dotdigital is a really in-depth platform with the option to do pretty much anything you could want from an ESP but it's built in such a way that you can usually figure things out and don't have to read loads of help articles / have training to be able to send an email. Review collected by and hosted on G2.com.
Pricing and lots of extra costs - we have a monthly plan which appears to include lots of functionality however when you delve into the detail there are hidden costs ie. renting keywords to send SMS even though the plan includes SMS. Review collected by and hosted on G2.com.
Dotdigital stands out for its intuitive interface and robust feature set. The platform is straightforward to implement and seamlessly integrates with the Microsoft Dynamics 365 platform, making it an invaluable tool for managing and measuring marketing communications. The automation capabilities are particularly impressive, allowing us and our clients to create personalised and targeted campaigns with ease. Additionally, the analytics and reporting tools provide deep insights into campaign performance. Review collected by and hosted on G2.com.
Because Dotdigital is such a powerful platform, the learning curve for new users can be steep, requiring investment in training to fully leverage all the features. Some advanced functionalities could also benefit from more detailed documentation. There are occasional delays in customer support response times. Review collected by and hosted on G2.com.
DotDigital is a very powerful platform that is especially well optimised for ecommerce use, with hundreds of custom fields allowed for contacts. Multi-stage campaigns can be created with the very visual program builder, and you can order EmailonAcid reports from directly in the interface. I use the platform all the time, and we have integrated it with our Microsoft Dynamics installation which works well. The best part is the support. Our Account Manager, Sean Ardley, has always been fair and helpful, and you can get detailed technical support from one of their system experts round the clock - believe me, I have used it! Review collected by and hosted on G2.com.
The interface needs a little facelift, although I know this is being worked on as I have been part of some of their user testing programmes. Also, the way that folders work in the tool is far too fiddly and needs its own tool to manage it properly. Review collected by and hosted on G2.com.
Overall UI and ease of use - i've used other software that tends to be bloated/ complicated to use, and has roadblocks in place to stop me using it effectively - With Dotdigital, it's super helpful that it's steamlined so much, especially when it comes to teaching my colleagues how to use it, I often have to do inductions for new starters who all say they're relieved how easy to use it is.
Customer support is also stellar, WinstonAI is super helpful but I love that I can still speak to a human within seconds if I want to, unlike some companies where it's all AI/automated messages. Review collected by and hosted on G2.com.
Some intergrations can be complicated to figure out if i've set them up correctly, we've had issues with both google sheets and eventbrite - nothing some troubleshooting can't fix but wish it was a bit more plug and play. Review collected by and hosted on G2.com.
enterprise-level, solution-oriented, unparalleled support Review collected by and hosted on G2.com.
Lack of mobile app, or mobile browser capabilities for last-minute fixes, or checking in on analytics. Review collected by and hosted on G2.com.
Dotdigital has a lot of powerful features, especially the reporting tools, which provide clear and actionable insights. The support team is fantastic—my account manager Alyssa has been super helpful and proactive, always encouraging me to explore the platform further. Once you get the hang of it, the platform makes running targeted and personalized campaigns much easier and more effective. Review collected by and hosted on G2.com.
There’s definitely a learning curve. Some parts of the platform feel less intuitive compared to others I’ve used, which can slow things down at first. That said, as you become more familiar with it, the process gets smoother, and the results make it worth the effort. Review collected by and hosted on G2.com.
After using most of the ESPs on the market, I'm a Dotdigital convert! Dotdigital is much more than an email platform - it includes numerous tools that allow us to tailor our customers' experiences across their lifecycles and its data and reporting capabilities are unmatched. This platform is easy to use and easy to integrate with a variety of cart platforms, and their support team is incredible during onboarding and beyond. I use Dotdigital every day, whether or not I'm sending emails, because their reporting functions give me a great view of our entire ecommerce business. It's also been a pleasure working with our incredible Customer Success Manager, Alyssa Brown, and I always look forward to our monthly meetings! Highly recommend Dotdigital for all the DTC marketers out there! Review collected by and hosted on G2.com.
Dotdigital is not the most budget friendly option, but with all their functionality, it's definitely worth it! Review collected by and hosted on G2.com.
As an organisation we love using Dotdigital, it has a vase number of features which you can incorporate into any campaign. Compared to other platforms Dotdigital is setup to be used as a marketing function and has key elements like A/B testing, plain text etc all in mind when setting up a email campaign.
One thing which really stands out to us is the customer support tools, there are endless amount of guides along with chat support which has been more than useful at the those times you just can't figure it out. Review collected by and hosted on G2.com.
Can't fault it! Unfortunately for us internally we had a new CRM system implemented and unfortunately the integration with Dotdigital just wasn't possible. Review collected by and hosted on G2.com.
